BÁO CÁO THỰC TUYỂN DỤNG NHÂN SỰ TẠI VIỆT ÚC

BÁO CÁO THỰC TUYỂN DỤNG NHÂN SỰ

MINISTRY OF INDUSTRY AND TRADE COLLEGE OF FOREIGN ECONOMIC RELATIONS DEPARTMENT OF FOREIGN LANGUAGES

- -INTERNSHIP REPORT

THE RECRUITMENT PROCESS OF VIET UC INTERNATIONAL ENGLISH JOINT STOCK

COMPANY

Instructor: NGUYEN THI THUY DUONG, M.A Student’s name: NGUYEN THI THUY

Student’s code: 1610020077 Class: TATM20B

Ho Chi Minh City, April …2019

CHAPTER ONE: INTRODUCTION OF VIET UC INTERNATIONAL

ENGLISH JOINT STOCK COMPANY

1.1 Brief history of Viet Uc International English Joint Stock Company:

1.1.1 General introduction of Viet Uc International English Joint Stock Company

Company’s name: Viet Uc International English Joint Stock Company

Tax code: 0310001766

Address: 239 Lam Son, Linh Tay Ward, Thu Duc District, Ho Chi Minh City Phone: 22422295-0902724256

Fax: 35542021

Legal representative: Nguyen Thi Thuy

1.1.2 Foundation and development

Viet Uc International English Joint Stock Company (JSC) was established in July 2006 with business activities in the field of education and training This is the first English language school model-VC Viet Uc English in Vietnam to collaborate with a reputational American community college (EL Camino College, California) to bring to ESL program This program teaches students who want to study in the US can achieve English proficiency with full Listening

- Speaking - Reading - Writing skills to easily communicate and work in an international environment

Nowadays, the company is not only based in Ho Chi Minh City but also in other provinces such as Ha Noi, Tay Ninh, Kien Giang and so on

1.2 Missions and business areas.

1.2.1 Missions

The missions of Viet Uc International English JSC will help students of all ages including children, adolescents and workers to experience dynamic English learning environment, modern curriculum, innovative teaching methods (SCM)

as well as help them develop four comprehensive skills: Listening, Speaking, Reading and Writing This helps students become more confident in

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communication to serve their work well and equips them with strong knowledge

to prepare for Cambridge international certificate exams, Starters, Movers, Flyers, KET, PET, FCE, TOEIC and so on

1.2.2 Business areas

Viet Uc International English JSC's educational system with high quality training programs for ages 4 to 17 years The first is Kindergarten English-PUPPY A specially designed program that includes levels of 1-6 puppies lasting for 3 months It will help super-kids aged 4 to 6 years to gradually familiarize and integrate with the international language environment at an early age as well

as build confidence for children with the care of the native and Vietnamese teachers This will give them advantages from the beginning to learn more effectively in the future The second is a course for kids at aged 6 to 10 years with levels Starters, Movers and Flyers The program helps children to maximize their creativity, confidence and independent thinking ability In details, they will discover a new country with the landscape and culture of each country through lessons Thereby, students will be able to develop their language skills based on the Student Centered Methodology Moreover, the Total Physical Response teaching is fun through games, songs, plays and other useful activities that make it easier for them to study The third is a course for teenagers at ages 13 to 17 years with levels such as Starters, Elementary and Pre-intermediate This program has a compelling curriculum including electronic textbooks combined with new teaching methods This makes them easy to reach knowledge and make sure enough English ability to confidently learn to high schools and universities around the world During this period, students deeply study the four skills of listening, speaking, reading and writing

in a completely English environment with the foreign and Vietnamese teachers Besides, there are also some other courses including:

 English International Communication (EIC): Students can develop four skills such as listening, speaking, reading and writing After they complete the course, they will confidently communicate, work and study in an international environment

 Preparation for the TOEIC and IELTS exams: IELTS preparation help students continue to develop four English skills as well as strong knowledge to be able to take IELTS test with the highest results On the other hand, the TOEIC test program focuses on improving listening and reading skills, helping students foster business English, training presentation skills and solving business problems

1.3 Organizational structure and hierarchy

1.3.1 Organizational structure

Chart 1.1 Organizational structure at Viet Uc International English JSC

(Resources: Administration and Human Resource Department)

1.3.2 Explaining the functions and tasks of each department.

 Board of Director: The function of the Board of Directors is to represent, manage and supervise in order to ensure that the Company completes its corporate objectives, while seeking to protect the Company’s general interests and create value for the benefit of all the shareholders

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B o a r d o f

D ir e c to r

M a n a g in g

D ir e c to r

D ir e c

to r

C u s to m e r

S e r v ic e

A d m in is tr a tio n a n d

H u m a n R e s o u r c e

F in a n c ia l A c c o u n tin g

D e p a r tm e n t

 Managing Director: Chief Executive Officer is responsible for the main business activities, assessing the regular operation of the businesses, building and implementing the business strategies of the company Moreover, they also provide strategic advice to the board of directors and comprehensive business plans

 Director: This is the operator of all business operations, ensuring the fulfillment of the company's goals and strategic plans In addition, the director will organize management as well as analyze and monitor employee progress and performance

 Customer Service Department: This department acts as an important role in developing relationships with customers as well as advertising images and training quality of business They are always enthusiastic to consult and support students and relatives when they have any questions about the course information

 Administration and Human Resource Department: The function of this department is to prepare monthly reports on personnel changes, personnel monitoring and management, recruitment and placement of appropriate personnel positions, dismissal and training of new employees Moreover, it

is also responsible for developing and storing student information and other Company documents as well as organizing and managing training programs and teaching and learning materials

 Financial Accounting Department: The function of this department is to be responsible for all financial expenses of the company, ensuring all expenses for salaries, bonuses, equipment purchase and teaching activities as well as all extra fee Moreover, it also cooperates with administration and Human Resource Department to make salaries and bonuses to employees according

to the regime

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CHAPTER TWO: THE RECRUITMENT PROCESS OF VIET UC

INTERNATIONAL ENGLISH JSC

2.1 Chart representing the recruitment process

Personnel recruitment is a process that helps the company screen and retain excellent candidates in accordance with the company's vacancies Therefore, Vietnamese American English Joint Stock Company extremely attend to this work In order for the recruitment process to be successful and ensure fairness, the company has followed in five steps:

2.2 Steps to perform

2.2.1 Step 1: Identifying vacancies:

Chart no.2.1: Personnel recruitment process of VCInternational English JSC

(Resources: Administration and Human Resource Department)

Every month, the Administration and Human resource department will manage, supervise and make monthly reports on the company's personnel changes Thereby, they will send emails to other departments asking for preparation of recruitment plans to determine recruitment needs

Based on the proposed replacement and additional workers of the departments, the recruitment staff will be in charge of developing the recruitment plan of the year, quarter and month Then, they submit to the Head of Administration and Human Resources to consider and propose to the director for approval After being approved

of the director, HR department will quickly deploy the recruitment as planned Thus, the determination of the vacancies is the synthesis of personnel needs from departments (replacing and supplementing new employees) by the Administration and Human Resources Department This work has helped the Board of Directors to understand the situation of personnel changes of the company and easily manage employees for high working performance

2.2.2 Announcing recruitment

According to the demand for new workforce of departments approved by the Board

of Directors, the administration and human resource department will issue recruitment notices on the internal bulletin board and on the company's official website as well as through job brokerage centers or on some social networking sites such as Facebook, Vietnamwork, etc In addition, the company also participates in

"job day for students" at universities and colleges The company's recruitment information includes several things The first is the job description This helps the applicant understand the nature of the job, workplace, responsibilities and benefits received Next, it is requirements for application and submission The employer should designate the necessary documents that the applicant fully prepare for their application Moreover, they should know how to apply directly at the company

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office (provide a specific location) or email the employer After that, it is work environment and promotion opportunities in the company Job seekers want to know how environment he will work, the competition in work as well as career promotion opportunities Lastly, it is receiving time and deadline for submission This urges candidates quickly submit their applications to the company to receive the interview schedule as soon as possible Through this method, it attracts workers not only inside but also outside the company, avoiding the neglect of young and talented people

2.2.3 Receiving and handling records

After the recruitment notice, the Administration and Human Resources Department began accepting applications Recruitment staff is responsible for screening applicants' records according to the following criteria:

The first is to consider the validity of the records The applicant's profile must clearly state the position, full name, address, phone number and other specific information that the company can easily contact

The second is the evaluation of the form The candidate's record must ensure all necessary documents include:

 Employment letter

 Curriculum vitae (CV)

 Copies of diplomas, certificates or related documents showing the candidate's qualifications, abilities and professions

 Health certificate

 Copy of identity card

The third is to review about the content Recruitment staff based on recruitment criteria for each job, they will especially consider and analyze candidate’s CV After the pre-qualification process, the employer deleted the invalid files and selected the

most suitable candidates Employers quickly arrange an interview appointment for the selected candidates by calling and emailing them This helps them understand the time and place of the interview or other requirements

The following is a picture of an email "Interview Invitation" sent to selected candidates of Viet Uc International English Joint Stock Company:

2.2.4 Organizing the interview

This is an especially important part of the recruitment process, which will help the company to examine and evaluate candidates in a more intensive way, with unspecified qualifications including forte, goals, working style, aspirations and a part of the personality of the candidates These are important factors affecting employers' decisions

At this step, the HR manager will work with the other department to plan the interview They based on the requirements of the job, vacancies and the results of researching records to prepare interview questions for candidates

The list of frequently asked questions during the interview process includes:

 Can you introduce yourself?

 What are your strengths and weaknesses?

 What is your career goal?

 Why do you want to apply for this position?

 Your experience in this job?

 How do you deal with pressure?

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Picture 2.2 The email "Interview Invitation" sent to selected candidates of Viet My

International English JSC (Resources: Administration and Human resource Department)

 A little description of how you work?

 What do you want from the company?

 How much do you expect?

 How long will you cooperate with us?

 What do you think about overtime?

 Do you have any questions for us?

Moreover, the interview committee also predicts the situations and questions that candidates can ask during the interview process to prepare answers without falling

in a passive position

Employers will through questions and answers of candidates to assess common factors such as personality, concepts, abilities and professional knowledge about work Moreover, they also want to know the motivation and endurance when working in the high-pressure environment of each candidate In addition, during the interview process, employers will help candidates understand the rights, obligations and remuneration as well as benefits packages when working at the company

After the interview, the interview committee will conduct a meeting and consider the general opinion on the rating scale of each member to select the most suitable candidates After that, the HR Department will make a trial decision for the selected candidate and submit it to the director for approval

The following is a picture of an interview for English teacher position at VC Viet Uc International English JSC:

Picture 2.3 An interview for English teacher position at VC Viet Uc International

English JSC (Resources: Administration and Human resource Department)