báo cáo thực tập quy trình tuyển dụng tại công ty Việt Anh

báo cáo thực tập quy trình tuyển dụng tại công ty việt anh

MINISTRY OF INDUSTRY AND TRADE COLLEGE OF FOREIGN ECONOMIC RELATIONS DEPARTMENT OF FOREIGN LANGUAGES

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INTERNSHIP REPORT THE RECRUITMENT PROCESS OF VIET ANH INTERNATIONAL ENGLISH JOINT STOCK

COMPANY

Instructor: NGUYEN THI THUY DUONG, M.A

Student’s name: NGUYEN THI QUYNH MAI Student’s code: 1610020100

Class: TATM20B

Ho Chi Minh City, April 2019

For three years at the College of Foreign Economic Relations, it was a process with

a useful learning environment and interesting experiences for myself I would like

to thank the teachers in the school in general and the foreign language teachers in particular for their sincere thanks and gratitude for the knowledge that teachers havetaught over the years Due to limited knowledge and experience, I still have errors

in the report, expecting teachers to ignore them At the same time, I would like to express my deep gratitude to my practice guide, Ms Nguyen Thi Thuy Duong, who has accompanied me for nearly 2 months of internship, who dedicated me to

complete the newspaper This internship report In addition, I would like to thank Vietnam English Joint Stock Company (VA) in general and the HR Department in particular, who have received, guided and helped me during the internship here Ms.Trinh Thi is a special person to guide me in my work and provide materials for me

to complete the report in the best way and give myself more useful knowledge experience in my work Finally, I wish the teachers and students of the Foreign Economic University a healthy and happy, more successful career development for the next generation I look forward to the Board of Directors and members of VA will always be happy and fulfill their assigned tasks VA will develop and achieve success in their business Thank you very much

CHAPTER ONE: INTRODUCTION OF VIET ANH INTERNATIONAL

ENGLISH JOINT STOCK COMPANY

1.1 Brief history of VIET ANH International English Joint Stock Company: Foundation and development

Name of company: VIET ANH International English Joint Stock CompanyAddress: 239 Vo Van Ngan Street, Linh Chieu Ward, Thu Duc District, Ho ChiMinh City

VIET ANH international English Joint Stock Company (VA) was found in July

2006 This is the first business in Vietnam to cooperate with a prestigiousAmerican community college (EL Camino College, California) to bring to ESLprogram Teaching Vietnamese people who need to study in the US effectively,helping students achieve English proficiency with full listening, speaking,reading and writing skills for communication and working in internationalenvironment

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Since the foundation of VIET ANH international English Joint Stock Company,there has been an effective business strategy to develop more and more.Evidence for this, VIET ANH international English Joint Stock Company hashad more branches in its educational business system since 2006 in major citiessuch as Ho Chi Minh City, Tay Ninh, Ha Noi,

1.2 Missions and business areas:

1.2.1 Missions:

VIET ANH international English Joint Stock Company provides courses for agesfrom 4 to 17 years with extensive curriculum, applying a foreign languagecompetency assessment framework under CEFT (The Frameword of Reference).Moreover, it helps students to experience dynamic English learning environment,innovative teaching methods (SCM) to help students develop 4 skills: Listening,Speaking, Reading and Writing Students are confident in communicating withnative speakers and complete international standard tests

1.2.2 Business areas:

VIET ANH international English Joint Stock Company is a business form ofeducation and training It offers courses and classes suitable for certain ages Inaddition, it has international communication classes (ECI) focusing on listeningand speaking skills, helping students to communicate well in the internationalenvironment Furthermore, it also has TOEIC and IELTS preparation classes tohelp students confidently complete the tests The following is the specificinformation of the study program at APCI:

The syllabus for Kids from the age of 6 to 10: This syllabus is divided into 3 levels including Starters 1-4, Movers 1-4 and Flyers 1-4 Each level has 4 classeswith escalatory difficulty Each class takes place for 2.5 month Throughout this time, children will learn different vocabularies, grammatical points as well as

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extra practical knowledge relate to familiar topics in their daily life At this stage,all 4 main skills of English which are Reading, Listening, Writing, Speaking, are focused on to cater to the demand of taking the Cambridge English Assessment Tests of students.

The syllabus for Teenager from the age of 13 to 17: This syllabus is divided into

3 students with sufficient knowledge to communicate confidently, write short paragraphs, essays Therefore, the amount of knowledge in the courses is higher and students are required to spend more effort However, advanced methods are applied to make sure that students can absorb the lessons in the most efficient ways

English for International Communication– ESL: This program is specifically designed for adults with the aim of training students to use English as a second language an It helps students meet the demand for English in daily life, working environment as well as integration After finishing the syllabus, the students are expected to be able to communicate naturally and precisely, response quickly anddecisively Students are also taught some specialty of different countries’ cultures

in order to react appropriately in real life situations VA pursues American standard of teaching English and are in collaboration with EL CAMINO

COLLEGE (California) Moreover, the curriculum is updated regularly to meet the needs of students using English for the following purposes: taking TOEFL-IBT, IELTS, TOEIC, studying abroad, working at multi-national companies Upon the completion of the course, students will be issued a certificate by

VAlevels including Starters, Elementary, Pre-intermediate It usually takes 3.75 months to finish one course in the curriculum The objectives of the courses are

to provide

1.3 Organizational structure and hierarchy :

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Chart 1.1: Organizational structure of company ( Source: Administration and Human Resource)

Functions and duties of each department in the company:

1.3.1 Board of Director: The function of the Board of Directors is to manage,

represent and supervise, to ensure that the Company fulfills its goals and at

the same time look for to protect the common interests of the Company and

create value for the benefit of all shareholders

1.3.2 Chief Executive: The chief executive is responsible for the performance of

to the board of directors Responsibilities include: formulating and

implementing company policy

1.3.3 Director: The directors are appointed by the shareholders to manage its

day-to-day affairs Responsibilities include: promote the success of the company,

make decision, declare interests in proposed or existing transactions orarrangements with the company, etc.

1.3.4 Customer Service: Customer service helps business develop relationships

with their students and their parents Representatives answer their questions,help them resolve problems, process refunds and make suggestion regardingthe purchase of course and services

1.3.5 Administration and Human Resource: Administration is responsible for

incoming and outgoing telephone calls and emails, conduct procurement ofstationery; and updating the full system to manage students and teachers.While HR will implement policies, procedures and regulations in accordancewith Labor law, planning and recruitment Moreover, it tracks the recording

of timesheets to calculate salary In addition, the human resources staff alsosupports contract-related documents

1.3.6 Financial Accounting Department: The accounting department is

responsible for recording and reporting a company's cash flow transactions.This department has a number of responsibilities, including accountsreceivable when students or their parents pay tuition or pay other fees,accounts payable, payrolls, financial statements and maintenance financialcontrol

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CHAPTER TWO: THE RECRUITMENT PROCESS OF VIET ANH

INTERNATIONAL ENGLISH JOINT STOCK COMPANY

2.1 The recruitment Process of international English Joint Stock:

Human Resource is an indispensable part and plays an important role in the

company This human resource brings significant results to the company thanks

to its recruitment process Unlike other companies, in addition to recruiting

employees in Marketing, Human Resources, and other employees, VA has to

recruit a large number of teachers for all levels of education who suit each age

group student VA not only recruits Vietnamese teachers but also recruits foreign

teachers to ensure the quality of teaching according to their international

standards Below is the recruitment process of VA Including the employee

recruitment process and the Teacher recruitment process

2.1.1 Charts representing the process and interpretations of the chart.

Chart 2.1: the employee recruitment process ( Source: Administration and

m e

Charts 2.2: The Teacher recruitment process ( Source: Administration and

Human Resource)

2.1.2 Steps to be performed.

The Human Resource receives a written request for vacancies for the

departments of the company Then they proceed with the process of

recruitment steps

2.1.2.1 Building a recruitment plan:

Recruitment planning is the first step of the recruitment process, where the

vacant positions are analyzed and described It includes job specifications

and its nature, experience, qualifications and skills required for the job, etc

The Human Resource give a structured recruitment plan which ismandatory to attract potential candidates from a pool of candidates.Moreover, they need to determine the position to recruit to know that theyneed to make the number of posts and positions Besides, they mustdetermine the tasks, qualifications and experience required When avacancy is identified, the responsibility of the sourcing manager is todetermine whether the position is necessary, permanent or temporary, full-time or part-time, etc These parameters should be evaluated before startingrecruitment Proper identification, planning and evaluation lead toappropriate resource hiring for groups and organizations.

2.1.2.2 Searching and attracting candidates:

The Human Resource show job description providing information about thescope of job roles, responsibilities and the positioning of the job in theorganization And this data gives the employer and the organization a clearidea of what an employee must do to meet the requirement of his jobresponsibilities In addition, the Human Resource must also providecandidates with basic rights in accordance with labor laws and the benefitsthey receive when they join the company, such as insurance policies andholiday regimes, salaries, bonuses, etc attracting candidates

2.1.2.3 Receiving and screening record:

Screening begins after completing the sourcing process Screening is theprocess which is HR staff to screen for a list of suitable candidates tocontinue to be selected in the interview Firstly, they will review resumeand cover letter In this process, the resumes of the candidates are reviewedand inspected the candidates for education, work experience and overallplatform in accordance with the requirements of the job Next, whileconsidering a job application, a HR manager must keep in mind thefollowing points, to ensure a better screening of potential candidates such asreasons for changing jobs, life expectancy with each organization, long

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distance in employment, etc Finally, they determine top candidates is thefinal step of screening candidates.

Picture 2.1: The invitation letter ( Source: Administration and Human Resource)

2.1.2.4 Interviewing:

Candidate interview is the final stage in the recruitment process Therefore,

in order to find the right person for a specific position, it is necessary tohave an appropriate process and depending on the interview, the appropriatetype of interview is applied After welcoming the candidate to theinterview, the interviewer at the company, usually the HR director of VA,will read and review the candidate's CV before conducting the interview.Because interviewer must remember the basic information of the candidatethat is the basic respect that the company or interviewer must bring to thecandidate Next, when going in, the interviewer will create comfort for thecandidate by introducing themselves before entering the subject matter.After that, they will ask a few questions regarding the candidate's expertiseand ethics Finally, they will thank the candidates for their participation inthe interview and promise to answer the results soonest through Email Ifthe candidate meets the requirements, VA personnel will call and send anemail to confirm this, otherwise they will send an apology to the candidate.After such an interview process, the HR department can hire the bestcandidates for the vacant position

Picture 2.2: The offer letter ( Source: Administration and Human Resource)

2.1.2.5 Signing employment contracts:

After receiving the job, completing 2 months of probation, the applicantofficially becomes an VA employee then the candidate will be signed alabor contract and will be entitled to the remuneration policies of VA for

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employees The signing of the contract is an important issue, so it requiresthe consent of both parties and of course if either party violates the laborcontract, it will have to compensate the contract to the other party As aneducation business company, VA pays great attention to the ethics of itsemployees The APCI's contract write clear that the company's regulations

on ethical violations such as swearing, violence, violating the law, etc willall be punished with the warning of deducting wages and the most serious is

to fired

2.1.3 Individual steps to implement teacher recruitment process:

In the VA teacher recruitment process, they divided into two parts includingVietnamese teachers and foreign teachers Each process has its own way torecruit

2.1.3.1 The recruitment process for Vietnamese teachers:

Picture 2.3: Job description of VA ( Source: Administration and Human

Resource)

2.1.3.1.1 Testing professional qualification and development:

After the interview, the candidate's file will be reviewed again If thecandidate is recruited, the candidate will undergo qualification tests It isthe HR manager and other teachers who will evaluate After that, theteacher will try the job within 2 months During this time, teachers willreceive 80% of salaries and have not received the remuneration policies

of VA During the probationary period, the HR manager will haveunexpected tests for teachers and before the end of the 2-month trial,they will have the final test

2.1.3.1.2 Appraisal:

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