bao cao thuc tap tai langmaster khoa tieng anh

báo cáo thực tập bằng tiếng anh tai Langmaster InternatIonal JSC In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world. Today, with the development of national industrialization and modernization, English has become one of the key bring major cultural and economic values to Vietnamese Companies. This has resulted in improving relationships of many companies in Vietnam with many foreign companies . As an Englishmajored student of Thuong Mai University, I have an opportunity to study and work at Langmaster International JSC for my internship course. This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from everybody in the company. I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work.

THUONGMAI UNIVERSITY ENGLISH FACULTY

Programming Lập trình ngốn ngữtư duy

Learning Cycle Phương pháp họcbằng trải nghiệm

List of tables and charts

Image 1.1 Logo of LANGMASTER INTERNATIONAL JSC

Diagram 1.1: Organizational structure chart of LANGMASTER INTERNATIONAL JSC

Diagram 1.2 : Organizational structure chart of LANGMASTER BRANCH

Image 2.1 : Training Department

INTRODUCTION

In the context of global economy, Vietnam is making the biggest effort to keep withrich countries and to become a great nation in the world Today, with the development

of national industrialization and modernization, English has become one of the keybring major cultural and economic values to Vietnamese Companies This has resulted

in improving relationships of many companies in Vietnam with many foreigncompanies As an English-majored student of Thuong Mai University, I have anopportunity to study and work at Langmaster International JSC for my internshipcourse This is a valuable opportunity for me to practice my English knowledge,communication skill and learn experience and soft skills from everybody in thecompany I myself think that the company is an ideal organization that students offoreign languages can collect information and get valuable experience of work

Being recommended and allowed by faculty of English – Thuongmai University, I havegratefully experienced as a trainee in Training Department of Langmaster InternationalJSC After one month (from 31/12/2018 to 25/01/2019), under the valuable support andinstruction of managers and colleagues in the company, I was able to apply theknowledge obtained at university into practice, meanwhile collecting basic information

to complete my internship report

I would like to express my gratitude toward lecturers at Faculty of English – ThuongMai University as well as my managers and colleagues in Langmaster InternationalJSC I look forward to receiving comments and suggestions of the lecturers in order toperfect my internship report

Hanoi, January 25th, 2019 Student

Dao Thi Hoa

PART 1: OVERVIEW OF LANGMASTER INTERNATIONAL JSC

1.1 General information

1.1.1 General introduction about Langmaster International JSC

- English trade name: LANGMASTER INTERNATIONAL, JSC

- Tax code :    0105560993

- Address of Executive Office in Hanoi: 15th floor , 139 Cau Giay , Ha Noi

- Legal representative: Nguyen Tien Dung

1.1.3 The process of foundation and development

 The history of foundation and development of Langmaster International JSC

 The process of foundation and development Of Langmaster International JSC

The trend of integration and globalization, English has become the common language

of all countries From communication to learning and work opportunities However,90% of Vietnamese students are having difficulty communicating in English

In that context, 11th November , 2011, the Langmaster International EducationOrganization was established to help the young generation of Vietnam to catch up withthe trend of international integration and the need to use English deeply The companyalways strives to become the most effective English education and trainingorganization by providing English training programs combined with thinking,inspirational and motivational training to help learners develop self-development.Langmaster is the first educational institution in Vietnam to study and apply NLP intraining and training NLP stands for Neuro-Linguistic Programming It contains threeelements that have the greatest influence on the formation of each of our personalexperiences: neurology, linguistics, and pre-programmed models NLP aims to changethe root of behavior, which changes the way of thinking that leads to behavior Life,energy and qualifications are both a consequence of how we think A radical change istherefore a must if a person wants to improve any skill, or change their roots In manycases, this change is quite easy and highly effective

CEO Leading Performance Singapore - he has more than 10 years of NLP trainingexperience Until now, he has helped thousands of people in Singapore, Myanmar,India, Vietnam breakthrough in life by using NLP to explore their potential

By applying the NLP application to its training programs, Langmaster has created abreakthrough in life as well as learning foreign language 5 - 10 times faster thantraditional learning

As of October 2015, after 4 years of continuous research and application of modernlearning methods, Langmaster has trained more than 40,000 students, organized nearly

200 English Seminars, thinking, life skills, Career orientation for students ofuniversities and colleges in Hanoi

 Meaning of The name of Company

The name Langmaster is a combination of the words "Language" and "Master", isunderstood as:

Mastering the language "inside": language communicates with yourself, alwaysconfident and positive thinking Same sentences, there are happy people, people aremiserable, normal like on the street with garbage THE QUALITY OF MY LIFE ISTHE QUALITY OF MY COMMUNICATION

Mastering the language "Outside": after mastering the language to communicate withyourself , will help master the language of communication with people around, helpconvince communication, create sympathy and influence

Mastering English language: English is the ultimate language element in the name ofLangmaster, mastering English language helps to have more chances of success

The meaning of Langmaster Logo: the quotes of double quotes combined with two redand green colors are symbolic

Communication: mastering English - global language helps communicate withforeigners, partners to be more successful in career Spread: Bring the voice ofVietnamese people around the world

Combination of Yin and Yang: red symbolizes Yang, green represents Yin as a symbol

of harmony between Inside - Outside, East - West, Vietnam - World to achieveoutstanding development

Meaning of slogan “Learn Smarter”: Langmaster helps students to communicate

English fluently from 3-6 months with the most effective and intelligent learningmethod, change the psychology and motivation of English in combination with themethod different training methods to create sustainable effectiveness

 Commitment and Mission

At Langmaster, the ultimate purpose is to promote and orient individuals andorganizations to realize their potential through a modern learning environment, leadingtraining methods and models in the world Training is highly interactive always investmore for human value The most successful way to help people succeed

 The facilities of Langmaster Internatonal JSC

Beginning a small English club, the material base is still a lot of difficulties Englishmarket company day to expand and develop to 3 branches with 8 buildings in HaNoi such as:

485 Hoang Quoc Viet, Cau Giay District

140 Nguyen Luong Bang, Đong Đa District

15th floor CTM building , 139 Cau Giay District

32, 168 Alley, Nguyen Xien, Thanh Xuan District

17, 27 Alley, Đại Co Viet, Hai Ba Trung District

76 Tran Đai Nghia street, Hai Ba Trung District

51A Ho Tung Mau street , Cau Giay District

298 Tay Son , Đong Đa District

Moreover, the company also organize a lot of workshop on effective Englishlearning methods in a number of other provinces such as: Thai Nguyen, Hai Phong,Hai Duong, to expand market share in English education, create articles lawsuit forthe process of penetration, dominate the national market in the coming period.According to the research of Langmaster , the target customers are mainly studentsfrom universities in economics, accounting for 50% of the number of students whoneed English, especially freshmen Grasp the psychology of English learning as well

as the target of communicating English to serve, the goal of working as well asthrough the strategies in the school The company has got the right way and this hashelped Langmaster get breakthrough activities in business

With Competition in the market is increasingly fierce, although there are manyopponents, but Langmaster still leads the pioneering position Recognizing the abovechallenges, Langmaster always changes modern products, equipment and quality ofteaching

 Training of mentality

Associate companies organize training courses on thinking and skills called NLP(Neuro Linguistic Programming) - thinking language programming) is a science ofresearch about 0.7% of the most outstanding people planet.

The speaker of this creation is Mr Vas - No 1 NLP training specialist from SingaporeLangmaster also applies some methods in teaching such as: ELC , PMS , TPR

Time : 36 lessons

B Foundation

Pronoun single words but read sentences without intonation Listening at a slow speed.Output target : Standard pronunciation with intonation.Students have basic presentationability Students can reflect with familiar topics

Time : 36 lessons

C Confidence

Students speak phonetically but not confident with long sentences , have trouble whenlisten to familiar topics with moderate speed , reflect on situations where only singlesentences are spoken

Output target: Basic and advanced phonetic application to communicate familiarsituations, more confidently presentations

Time: 36 lessons in class

 Organizational structural of LANGMASTER INTERNATIONAL JSC Diagram 1.1: Organizational structure chart of Langmaster International JSC

Director of Branch

 Role of each Department

 Board of Director

Decide investment plans and medium and long-term development plans, supervise and

direct the general manager or manager in running daily tasks

Decide the organizational structure, internal management regulations of the company,

decide to establish subsidiaries, branches, representative offices and capital

contribution and share purchase of other enterprises

 General Manager

Responsible for the activities of the company before the law and the board of directors

Deciding all issues related to the company's business investment activities, builds and

organizes the implementation of the business plan and investment plan of the company,

AccountingDepartment

TrainingDepartmentSale Departmnent

Cashier Accountants

Directly

Consultants

Office Consultants

Trainers

the arrangement of organizational structure, personnel, company managementregulations, signing economic contracts and labor contracts, appoint and dismisspositions in the company except for positions appointed and dismissed by the board ofdirectors.

 Administration & HR Management Department

Frequent personnel inspection, timely supplement, ensuring the training staff, payingthe salary for staffs on time, addressing issues related to human resources, theregulations of the company staffs

 Sales Department

Sales department often manages the entire business activities including setting up abusiness plan, researching and analyzing hotels market, building customer incentives,market seeking and implementing promotional activities to potential customer

 Finance Department

Its responsibility is to monitor of financial activities in the hotel regularly, control thecashing and purchasing, state budget contributions From the daily statistics, financialstatements Finance – Accounting is responsible for the purchase and import of itemsneeded by the divisions in the company

1.2 Information about Training Department

1.2.1 The Role of Training Department in Langmaster International JSC

Training Department plays an important role in Langmaster The department has 30officers , 45 trainers and over 60 coaches which is allocated in 3 branches in thecompany Each branches has their own training department to control all of work Training Department is a functional unit advising and assisting the General Director inorganizing and managing specific training on a number of aspects:

Advise to plan training development strategies Develop regulations and documents fortraining organization and management.

Organize the construction and management of training programs and teaching andlearning material Develop and manage teaching and learning plans Monitor theprocess of teaching, learning and learning results

Manage printing, issuing diplomas and training certificates Support the management

of training funds

1.2.2 The task of Training Department in Langmaster International JSC

- Propose new strategies and training programs based on planning and business andgeneral development orientation of the company

-Incorporate marketing department to conduct testing, research and construction anddevelopment of training programs, assess the quality of products studied before beinglaunched

-Manage and organize periodic courses, prepare assessment reports and proposeimprovement of management and organizational processes, aiming to reduce costs,improve teaching efficiency and brand image of company

- Recruit and train instructors to arrange, schedule lecturers and tutors to teach at theclasses, build and manage teaching assistants

- Quality control of the course, implementation and coordination of the performance ofstudent input, mid-course and end-of-course tests, ensure the best assessment of thequality of students learning during the learning process and practice English skills atLangmaster

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN LANGMASTER INTERNATIONAL JSC

2.1 The tasks in internship process

Image 2.1 Training Department

Working time of Training Department

Full time: 8 am- 5 pm

During the internship process I ‘m working as an officer in Langmaster InternationalJSC, I was assigned to intern at the Training Department This is an opportunity for me

to experience the real working environment, learn and familiarize myself with thebusiness of establishing relationships with other parts of the company Specifically, Iwas responsible for the following tasks:

 Observe, learn how to work with other co- workers

 Learn how to respond emails and reply

 Week 2: (from 07/01/2019 to 12/1/2019)

 Organize a TOEIC test for coaches and evaluate coaches skills

 Arrange new classes for coaches and check information

 Check faults of coaches every week and send email to remind

 Prepare content for an English video

 Send emails for trainers and coaches about a new course

 Week 3: (from 14/01/2019 to 19/01/2019)

 Prepare document for a training meeting : printed document , prepared rooms

 Check response mail of students about courses , trainers and coaches and reply

 Send email for foreign teacher about a new announcement of company

 Prepare content for an English video

 Prepare a content for training coaches with trainers

 Week 4: (from 21/01/2019 to 25/01/2019)

 Work with R& D Department to learn a new product and operate it

 Learn how to make a schedule for myself every day , every week ,

 Explain coaches and trainers ‘s questions about new course

 Learn how to make plan for teaching

 Do volunteer with co- workers in at a pagoda in Ha Nam