Test bank for andersons nursing leadership management and professional practice for the LPN LVN in nursing school and beyond 5th edition by tamara

PTS: 1 REF: Chapter: 15 OBJ: Objective: 1 KEY: Content Area: Conflict | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive

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lpnlvn-in-nursing-school-and-beyond-5th-edition-by-tamara

andersons-nursing-leadership-management-and-professional-practice-for-the-Test Bank for Andersons Nursing Leadership Management and

Professional Practice For The LPN/LVN In Nursing School and Beyond 5th Edition by Tamara

2 Well-managed conflict:

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1 can stimulate competition

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1 Students compete for front-row seating in the classroom

5 Category-three conflict is best demonstrated by which scenario?

care of a belligerent patient

on her nursing studies

6 In order for you to understand conflict, you must be able to:

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1 quickly judge the behavior of those involved

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1 be proactive and manage potential conflict

relying on your feelings

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1 uncaring and aggressive nurses

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1 Staff meetings so that everyone can state their complaints

about the schedule

problem once and for all

without further changes or discussion

13 Which of the following techniques should be used when a staff member has lost his or her temper?

too upset at this point

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14 What is your responsibility in a threatening situation with a staff member on your unit?

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1 quickly respond with an answer

affect you

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19 In the ideal work situation what description of conflict is best?

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demands

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23 The nurse is negotiating as the first step toward conflict resolution after finding two coworkers arguing in the medication room What rules must the nurse know

to negotiate successfully between these two coworkers? (Select all that apply.)

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3 Identify the need being expressed

25 When an LPN distances coworkers, what is the result? (Select all that apply.)

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1 It brings the staff too close together

PTS: 1 REF: Chapter: 15 OBJ: Objective: 1

KEY: Content Area: Conflict | Integrated Processes: Communication and Documentation

| Client Need: Safe, Effective Care Environment | Cognitive Level: Knowing

2 ANS: 4

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problems in an organization, and serve as a strong motivator for employees

4 ANS: 1

When individuals or groups of people participate in a mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands, they have a category-two conflict This is a conflict that often focuses on the distribution of scarce resources

5 ANS: 2

The third category of conflict is a hostile encounter or a collision

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6 ANS: 4

Conflict is a reality that is present in all aspects of life, and also in all organizations

because of their complexity and the multiple interactions of those who work in these organizations Conflict is inevitable

| Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

7 ANS: 3

Unclear roles for LPNs are a potential source of conflict The way that LPNs are assigned

in healthcare often leads to unclear roles To alleviate or prevent any conflict when a change in assignment is taking place, the LPN should clarify with management the extent

of the role and the length of time this change will remain in effect

8 ANS: 1

A problem of scarce resources calls for you to be proactive and manage potential

conflicts before they escalate into unmanageable situations

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9 ANS: 2

Perceived or felt conflict is the feeling you have when you think someone is upset with you When there is a perceived conflict, for any reason, people feel that something is going to happen They are nervous and edgy, so it is important for you to talk to people individually in a pleasant and caring manner about their perception of the situation After you have obtained enough information, you can return to the group and share the

information with them

10 ANS: 3

Unresolved conflict is the greatest cause of conflict, which occurs when an individual is aggressive and devalues another person Angry feelings remain unresolved because the devalued person does not know how to manage the conflict

11 ANS: 1

A win–win strategy is the most effective conflict management strategy because it brings out the best in people This strategy is based on caring theory, and it values others and their ideas

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12 ANS: 3

Your nurse manager should use negotiation to resolve this conflict because it has come

up repeatedly and negotiation is necessary for a win–win result Telling the staff what to

do will only temporarily solve the conflict, while the problem with the schedule will continue to exist

| Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

14 ANS: 4

In a threatening situation, you should white out and give the person what he or she wants Let the person go and then call security Your responsibility is to protect yourself, other staff, and patients and their families

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15 ANS: 3

White out means that you do not respond to a person who is angry, but you stop and listen

to the angry person in a respectful and polite way

16 ANS: 4

A rule of successful negotiation is that you identify the need the employee is expressing You cannot solve a problem when you do not know the need that is not being met You need to use Maslow’s hierarchy of needs

17 ANS: 1

Conflict is active and always present in a lose–lose situation There are never winners when this management style is used Anger and frustration are constantly present, and most people will not remain in this work environment

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on the distribution of scarce resources The third category of conflict is a hostile

encounter or a collision

22 ANS: 1

Conflict is inevitable is rule one, and it can be found everywhere The results of conflict can be constructive if there is a complete analysis of the conflict before its escalation to unmanageable proportions

23 ANS: 1, 2, 3

The information you have asked for may be negative about the organization, you as a manager, or your best friend who also works on the unit Don’t take it personally Just listen, and try to identify the core of the problem Often when people are criticized in an

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angry manner, it is natural to become defensive and protect their ego, job, friend, or whatever is being criticized Don’t do what comes naturally Don’t get defensive Identify the need being expressed because it will help to identify the problem at the heart of the argument

24 ANS: 2, 4

Category one conflict results from competitive or opposing actions of incompatible

people, groups, or whole societies Family feuds, wars, and all racial prejudice are

examples of this type of conflict

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Bank – Dahlkemper

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