The employee journey the foundation of employee experience design

Creating a great place to work,so great work can take place... bamboohr.com bizlibrary.comFeeling like you’re gaining mastery, or progressing personally or professionally.. bamboohr.com

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bamboohr.com bizlibrary.com

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Twitter: @RustyLindquist LinkedIn: …/in/rustylindquist

Rusty Lindquist

VP, Thought Leadership

BambooHR

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The Commoditization

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Innovation:

The keystone

of differentiation

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has leveled the playing field

LOW ENTRY BARRIER

has increased startups

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Expected

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Creating a great place to work,

so great work can take place

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–Bersin by Deloitte

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Ram Charan Best-selling Author, Business Advisor

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Time, Talent, Energy:

Overcome Organizational Drag and Unleash Your Team’s Productive Power Harvard Business Review Press

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TIME TALENT

ENERGY

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Slope of Disengagement

Slope of Re-engagement

Trough of disengagement

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Moments of Peak Engagement

At-RiskEmployee Exit Points

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TreatmentOnboarding

EngagementDiagnostics

Treatment

EngagementDiagnostics

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Life’s Journey

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The day you were born

The day you find out why

Ultimate Individual

“Why”

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Ultimate Individual

“Why”

The day you were born

The day you find out why

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e

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Your Company

Departure / Disengagement

Triggers

Maximum Risk of Departure

Decision to Re-engage

Re-Entry Emotional Refueling

Disengagement Diagnostics

Intervention Opportunities

Maximum Emotional Sensitivity

Lowest Gravitational Pull

e

Organizational Waste 20% Productive Power

Emotional Distancing

Escape Velocity

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bamboohr.com Journey of Re-engagementbizlibrary.com

Journey of Disengagement

ee

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What you need

to get work done

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This is about both knowing where you’re

going and caring about it It’s having a clear

destination, a higher cause, or a purpose

INPUTS:

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Doing work that fits Being tasked

with work we love, are good at, and

can succeed at

Competency

The sweet spot

INPUTS:

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Knowing what to do next, or just

knowing how to move forward

INPUTS:

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ToolsTime

Point me in the right direction,

then get out of my way

INPUTS:

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Having impact Getting things done

and feeling like you’re making a

difference

ACTION:

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Being able to measure progress,

impact, and be accountable

ACTION:

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Having a sense of motion, of moving

forward, making progress

People in motion tend to stay in motion,

people at rest tend to stay at rest.

ACTION:

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Feeling like you have skin in the

game, or something to lose

Loss Aversion

ACTION:

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Feeling like you’re gaining mastery, or

progressing personally or professionally

Growth WHAT YOU GET FROM WORK

OUTPUT:

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Finding meaning, fulfillment, and a sense

of purpose in what you do

Meaning WHAT YOU GET FROM WORK

OUTPUT:

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Feeling appreciated, valued, and rewarded

for your work Total Rewards

Value WHAT YOU GET FROM WORK

OUTPUT:

Rewards Recognition

Compensation

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Knowing who you are, what you’re capable

of, and believing in yourself

Identity WHAT YOU GET FROM WORK

OUTPUT:

Functional Fixedness

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OUTPUT:

Beliefs

Results Behaviors

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OUTPUT:

The two most important days in your life are the day you are born, and the day you find out why.

Mark Twain

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Having a guide, a mentor, someone who

believes in us, sees our value, challenges us,

and shows us the way

INFLUENCERS:

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Having connection and camaraderie and

relationships, doing things with people you

care about

INFLUENCERS:

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This is about having surroundings that

support and enable our effort Culture,

environmental cues, and a supportive

ecosystem

INFLUENCERS:

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This is about having surroundings that support

and enable our effort Culture, environmental

cues, and a supportive ecosystem

INFLUENCERS:

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Finding restoration and renewal through

balance and moderation

INFLUENCERS:

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TIME TALENT

ENERGY

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Alignment (Passion): Do you feel like you enjoy doing it?

Plan: Is it clear what your next step is, and the one after that?

Space: Do you have what you need to get your work done?

Contribution: Do you feel like you're getting work done, and that the work you do matters?

Score: Do you have a sense of whether or not you are winning or losing?

Momentum: Does it feel like you're making progress and moving forward?

Do you feel a sense of personal investment in your role?

Objective (Personal): do you have something that you were ultimately working toward right now?

Objective (Organizational): is it clear what value our organization is ultimately trying to provide?

Do you feel a sense of purpose in the work you do every day?

Do you feel the work you do is valued and recognized?

Identity: Do you feel like the company's mission aligns to something you care about?

Leadership: Do you have immediate access to someone who understands what you do, helps you when you get stuck, challenges you to be better, and mentors you on your way?

Are there people at work that you care about personally?

Do you feel like our culture is one that helps you be your best self?

Do you feel you have a healthy work/life balance right now?

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Emotional Capital

is the most important capital in our organizations.

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