psychology of business communication

Psychological types of a personality according to Eric Burne: –The concept of ego-status –Discernment of ego-status

Lecture 7 Psychology of

business communication

Psychological types of a personality according to Eric Burne:

–The concept of ego-status

–Discernment of ego-status

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Models of a person’s behavior in different

situations:

• Structural model = inner composition of human psychology

• Functional model = ways of conduct, actions and reactions

The concept of ego-status

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Ego-status consists of

• Thinking

• Feeling

• Acting

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Ego-status Types

• Status Parents-I => a person thinks, acts and feels as his parents do

• Status Adults-I => a person makes sober estimations of the reality, collects and comprehends facts objectively

• Status Child-I => a person feels and acts as in childhood

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Status Parents-I

Critical Feeding-Considerate

Parents-I Parents-I

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Adaptable Child Rebellious Child-I

Free Child

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Discernment of Ego-Status:

Critical Parents-I

Characteristic Features of Behavior:

• Automatically evaluating;

• Ironic, reproaching, blaming;

• Looking for the guilty, punishing;

• Ordering, authoritative, banning;

• Dogmatic, claiming being always right

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Discernment of Ego-Status:

Feeding-Considerate Parents-I

Characteristic Features of Behavior:

• Kind, encouraging, grateful;

• Considerate, sympathizing, consoling;

• Protective, supporting, advising, helpful;

• Understanding, patronizing;

• Over considerate

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Discernment of Ego-Status: Adults-I

Characteristic Features of Behavior:

• Liberated, objective, emotionless;

• Attentive, interested, concentrated;

• Listening to an interlocutor;

• Putting forward and choosing alternatives;

• Cooperative

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Discernment of Ego-Status:

Free Child-I

Characteristic Features of Behavior:

• Spontaneous, impatient, full of energy;

• Inquisitive, creative, inventive;

• Inspired, joyful, teasing;

• Dreaming;

• Egoistic

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Discernment of Ego-Status:

Adaptable Child-I

Characteristic Features of Behavior:

• Cautious, conserved, thinking about consequences;

• Feeling shame, fault, demanding much of oneself;

• Timid, modest, obedient;

• Dreaming, helpless, insulted;

• Asking for approval

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Discernment of Ego-Status:

Rebellious Child-I

Characteristic Features of Behavior:

• Protest against stronger and more authoritative people;

• Naughty, self-willing, disobedient;

• Rough, unpleasant, angry, aggressive;

• Contradicting other people;

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To determine the ego-status you need:

To observe a partner’s intonation, behavior, face expression, gesture, body position

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Practical Advice

• There is neither bad nor good ego-status To make

communication successful you should master each of them.

• Check if you are able to recognize and deal with each ego-status in conflict situations

• Find out which ego-status you prefer in a conflict situation Think of possible alternatives.

• Try practicing a more constructive desirable ego-status

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Practical Advice

• Avoid super-critical status parents-I It is destructive and useless for efficient communication.

• If you are in the rebellious child-I status, analyze what

business counter arguments you have or why not agree with the situation

• Think of the ego-status which can best help you eliminate the conflict and develop the effective strategy.

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Practical Advice

Remember:

You cannot experiment with two strategies

simultaneously.

Slice salami!

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