Báo cáo thực tập quá trình giao nhận hàng không tại công ty NSX

MINISTRY OF INDUSTRY AND TRADE COLLEGE OF FOREIGN ECONOMIC RELATIONS FACULTY OF INTERNATIONAL TRADE INTERNSHIP REPORT THE PROCESS OF IMPORTED DELIVERIES BY AIRWAY IN NSX COMPANY LIMIT

MINISTRY OF INDUSTRY AND TRADE

COLLEGE OF FOREIGN ECONOMIC RELATIONS

FACULTY OF INTERNATIONAL TRADE

INTERNSHIP REPORT THE PROCESS OF IMPORTED DELIVERIES BY

AIRWAY IN NSX COMPANY LIMITED

MINISTRY OF INDUSTRY AND TRADE

COLLEGE OF FOREIGN ECONOMIC RELATIONS

FACULTY OF INTERNATIONAL TRADE

INTERNSHIP REPORT THE PROCESS OF IMPORTED DELIVERIES BY

AIRWAY IN NSX COMPANY LIMITED

In this internship report, I have received great assistance from many people in the preparation of this internship report Without their assistance and support, this internship report might not have completed, I would like to thank all those who helped

me complete it

First of all, I want to sincerely thanks to the teacher foreign language department from College of Foreign Economic Relations School At here, all the teachers have communicated knowledge through their interesting and useful lectures thence built in

me a firm foundation with immense ideas for fulfillment of this report In particular, I

am very thankful to Miss Nguyen Thi Lan Truy, she has to helping me complete my internship report

Secondly, I sincerely thank the Board of Directors, departments of NSX CO., LTD The company has created easy conditions for me to learn the practice during my internship

at company And, I also sincerely thank to delivery department at NSX CO., LTD I would like to thank Mr Kiet, he let me to practice of delivery of goods at airport He also provides to me for data information of company It helps me easy to make the internship report

Finally, in this internship, I recognize a lot of new things as well as learn a lot of experience in export- import to help with my future work However, due to the limited knowledge of the students, during the practice, to complete this subject, I can’t avoid mistake, look forward to receiving comments from the company as well as my school

Sincerely,

Ho Chi Minh City, May 2017

COMPANY’S COMMENTS

Ho Chi Minh City, May 2017

Sign

INSTUCTOR’S COMMENTS

Ho Chi Minh City, Jun 2017

Sign

PREFACE

We know that the import-export integration of our country is constantly evolving, it bring encouraging signs But the increase in our country also poses new problems in the transport of goods, especially international transport So, Import-export activities have become a very important factor in the transportation of goods, it isn't only facility the expansion of trade but also contributes significantly to the export and import business In the face of the needs of real economy, freight forwarding activities in Vietnam are taking steps to positive on the way to complete and develop From here, the delivery structure is formed and developed of industrial This is opportunities as well as challenges for transporters and freight forwarders, especially in the current competitive market

Forwarders must always research and take advantage of domestic and foreign policies Transportation to meet the increasing demands of forwarding activities Forwarders must constantly improve their knowledge, professional expertise The forwarder should firmly grasp and make good use of the provisions of the law and understand the relevant international practices to ensure that goods are safely and quickly at low cost This is not only helps to complete the delivery of goods, high profits in business but also increased the prestige of Vietnamese enterprise in particular and in general in the international market

I found that the importance of the forwarding industry I choose the freight forward department of NSX CO., LTD with the subject of internship report “THE PROCESS

OF IMPORTED DELIVERIES BY AIRWAY IN NSX CO., LTD”

TABLE OF CONTENTS

CHAPTER I: GENERAL INTRODUCTION ABOUT NSX COMPANY LIMITED 1

1.1 The process of formation and development 1

1.2 Field of activity of NSX Company Limited 2

1.3 Organizational structures in the NSX Company Limited 3

1.4 The operating results business service of company in the period 2014 – 2016 5

CHAPTER 2: THE PROCESS OF IMPORTED DELIVERIES BY THE AIRWAY IN NSX COMPANY LIMITED 7

2.1 Overview about imported deliveries by the airway in NSC Company Limited 7

2.1.1 Concept 7

2.1.2 The import processed diagram 7

2.2 The process of delivery of imported goods by the airway in NSX Company Limited 8

2.2.1 General concept 8

2.2.2 Procedures for delivery of the Goods imports in the NSX Company Limited 12

2.3 Comments about import delivery in NSX CO., LTD 25

2.3.1 Strengths 25

2.3.1 Weaknesses 25

2.4 Recommendation about imports delivery in the NSX CO., LTD 26

2.4.1 Improve customer care service 26

2.4.2 Building brands by marketing 26

2.4.3 Improve equipment 26

2.4.4 Improve knowledge 26

CHAPTER 3: THE CONCLUSION, SOME RECOMMENDATIONS AND LESSON EXPERIENCE 27

3.1 Summary of contents 27

3.2 Some experience drawn from the process of internship 27

3.3 Some recommendation 29

3.3.1 For the schools 29

3.3.2 For the businesses 29

ABBREVIATIONS

Abbreviate name

7 E-customs declarer Electronic custom declarer

LIST OF TABLES, CHART, PICTURES

1 Documents to freight forwarding of the goods export-import by masters

Mr Nguyen Thanh Hung, Ho Chi Minh Economic Publishing House, 2015

2 Documents import-export business by masters Nguyen Viet Tuan and masters Ly Van Dieu, Ho Chi Minh Economic Publishing House, 2013

3 NSX CO., LTD, Business reports table, 2014- 2016

4 NSX CO., LTD, Documents of formation and development, 2016

CHAPTER I: GENERAL INTRODUCTION ABOUT NSX COMPANY

LIMITED 1.1 The process of formation and development

Many years ago, thanks to the development of commercial transport by the airway, the transport service business became popular NSX Company Limited was established IN March 2012, thanks to grasping the trend of transport service.NSX Company Limited is freight forwarding company professional goods With the collaboration of experience members in the fields of freight and international shipping, when it is establish so far, the NSX Company Limited bring to our customers the best solutions for transporting international goods – domestic as well

as services related such as customs declaration, warehouse service

The following is the basic information about the NSX Company Limited

 Company name: NSX CO., LTD

 Trade name: NSX CO., LTD

 Address: 15, 23 street, Tan Quy Ward, 7 District, Ho Chi Minh City, Vietnam

 Legal representative: Mr Dang Tuan Kiet

NSX Company Limited has the professional, extensive experience and achievement team work skills in the area of international transportation in the many years NSX CO., LTD through the following services: air transportation; sea freight FCL, LCL cargo; multimodal transport; inland transport; customs tax return with all kinds of goods in all the gate; rent of factory, warehouse and distribution of the goods.

The company is founded in 2012 so far, from a small company but it have gradually affirmed its position on the market for domestic freight forwarders With the sustainable development strategy, NSX Company Limited looking forward to the long-term cooperative relationships with customers, partners So far, the company have cooperative with many loyal customers from domestic and foreign

I think that the NSX Company Limited reap the foundation for the development together continuous efforts of the company in the period of intense competition today

1.2 Field of activity of NSX Company Limited

NSX Company Limited is a specialize company in the field of activity delivery as international of transport and forwarding, import and export cargo, agents, advice

on the issue of delivery The company is freight forwarder all the domestic and foreign business activities in the fields of transport forwarding and import – export goods

In addition, company have delegation services for warehousing, forwarding, rental and leasing warehouse, store charges with transport by the package contract delivery (door to door) and perform other services relation to the goods such as consolidation, division, retail, import and export procedures, customs clearance, cargo insurance and purchase of goods delivery to the carrier Besides, company

also associated with economic organizations home and abroad in the fields of transport, forwarding, chartering The company through the joint venture, foreign and external links to perform the logistics, transport of good by means of reasonable safety, advance on the line, the transportation, improve transport, transfer, storage and warehouse, freight forwarding and cargo safely secure in the scope of responsibility of the company

The company research the market situation logistical services, forwarding to the appropriate measures to ensure the interests of the parties when sign the contract

1.3 Organizational structures in the NSX Company Limited

The company have a medium scale organization structure of a company is quite simple However, the department Director and Chief Executive is manager directly

*Organizational structure diagram

(Source: Personnel provide administratively) Currently, I am practicing in the Delivery Department The departments create the main income for the operation of the company After the Director assigned, parts

Diagram 1.1: Organizational structure diagram in the NSX Company

Limited

logistics to undertake the implementation of operations of forwarders from the preparation of documents relating to the shipment or import, such as C/O, AWB, B/L, D/Q, on export declarations Receiving goods from warehouse shipping production units of the export business to delivery and vice versa for goods delivery department is the import Parts directly implemented, complete the contract delivery company

1.4 The operating results business service of company in the period 2014 –

2016

In 2014 – 2016, recently years is difficult because the impact of the global crisis, rising inflation but thanks to having seasoned experience along the direction and management of the Director has made the planned out with good results achieved and that is for a new development – oriented competition situation on the market of business today

Based on changes in the situation in the recent year, I can assess overall performance results are as follows:

Unit: Billion VND

(Source: Accounting – Proof 2016)Comments: The table tells us that business revenue of the company is constantly growing Specific such as:

Revenue: 2015 revenue up 25.6% compared with the 2014 corresponding increase

of nearly 2.1 billion 2016 increase 26.9% compared with the corresponding 2015 increased more than 2.7 billion Strategic business with reasonable force, helped the company get more customers with the main goal is to find, attract, create customer trust, maintain the partner had It helped companies with revenue increasing Expense: The cost in 2015 compared to 2014 increased by more than 600 million correspond contract In 2016 compared to 2015 increased by 36.9% over the corresponding increase of 2.1 billion The main cause still revolves around the issue

of the whole world is subject to the economic crisis and the logistics costs rise and having some difficulties in the process of customs clearance procedures exports-imports of goods

Profits: Profits increased dramatically in 2015 compared to 2014 increased by 57.98% i.e over 1.4 billion respectively 2016 still increased but not significantly

Table 1.2: Table overall business performance of the company from 2014 –

2016

from 12.9% in 2015 corresponding to over 500 million Although most affected and influenced by the economy, the company still ensures profitable operation of the company This proves that the company has developed well during the current economic downturn

CHAPTER 2: THE PROCESS OF IMPORTED DELIVERIES BY THE AIRWAY IN NSX COMPANY LIMITED

2.1 Overview about imported deliveries by the airway in NSC Company Limited

2.1.1 Concept

Service delivery of goods: it means commercial services, staff do service delivery

of the goods received from customers, the organizations unit to the transportation, storage, warehousing Staff does the paperwork and other services relate to the delivery to the goods under the trust of customers

(Source: Documents to freight forwarding of the goods export-import by masters

Mr Nguyen Thanh Hung)

2.1.2 The import processed diagram

Figure 2.3: Diagram of the process of delivery of imported goods by the

airway

(Source: Services Department provide information)

2.2 The process of delivery of imported goods by the airway in NSX

Company Limited

2.2.1 General concept

2.2.1.1 Sign service contracts with customers

After looking for demand and customer information, seller give the price If

customers agree the price, both of parties sign the contract

2.2.1.2 Receive and check the documents

After received the documents of customer, we check the documents This is an important whole process because each document has a relationship to each other Staff voucher check the authenticity of documents The contents check in the documents, include

Check the Commercial Contracts number and date of the contract on the invoice,

number and date of the invoice, seller information, description of the goods (item

name, quantity, unit price, total value), conditions of delivery basis (FOB, CIP, CFR…), method of payment

Check the Packing List including the invoice number and date on the Packing List,

the description of the goods (name, quantity), unit weight, net weight, gross weight, specifications Packaging, type package

Check the Air Waybill number and date of AWB, container number, seal number;

Information about a shipper, consignee, cargo, volume; Name of shipment, ship name, loading port, port of discharge; Name, quantity, net weight, weight; Date

distribute…

Check the certificate of origin:

› C / O form

› Information about sellers and buyers

› Road transport, airport, delivery conditions

› Issue date of C / O form, export documents stored on C / O form

› Name of goods, description of goods, quantity, codes

› Signature on C / O form, competent authority

2.2.1.3 Customs declaration

Preparation of documents necessary to open the declaration of customs records include customs declaration, sale contract of goods, commercial invoice, packing list, Air Way Bill, letter of introduction of customer

* Note

Custom Declaration on Electronic Imports on ECUS5 / VNACCS software

consists of two copies: one copy is kept for custom, one is kept for E-customs

declarer It printed by the Custom Department The declaration have the number of receive and declaration number

Process E-customs declaration

Step 1: Staff forwarder make e-customs declaration on ECUS5 / VNACCS

software Business can link data transmission to customs reception system The software must complete and accurately fill in the information on the declaration form

Step 2: Staff forwarder declare electronic declarations and make e-customs

declaration Staff forwarder received the number of custom system because the steps gave to send e-customs declaration

Step 3: After customs staff received the result of electronic declaration Customs staff will handle and respond Customs staff based on this feedback result the business If the enterprise is a full custom declaration, the customs staff will

license the declaration number to the business

Step 4: Forwarder staff check and handle the declaration After forwarder staff received the declaration number, the forwarder staff continues to wait for the customs staff to see the result of group the declaration form

Customs declarations are classified into 3 groups:

Blue stream isn't check of detail examination records and physical inspection of goods

Golden stream isn’t check from physical inspection of goods, records transferred through the assessment department for detail examination of records If valid, without errors then the customs staff will do the customs clearance procedures on the import custom declaration

Red stream, the file is transfer to the physical inspection department The customs staff will check 5%, 10% or 100% of goods for customs inspection

Step 5: The forwarder staff complete customs clearance and customs clearance

Customs clearance at the port

Step 1: The delivery company opens the import declaration and the declaration of

value conforming to the criteria and standard format of the General Department of Customs

Step 2: The delivery company receives feedback from the custom’s officer on the

number of declarations, the results of the declaration and the amount of tax payable Then print the declaration received by the custom’s officer (2 copies) and sign and seal the declaration

Step 3: Pay the customs fees and taxes payable at the port according to the amount

inscribed on the vouchers recording the payable tax amounts sent by the Customs Department to the companies

There are two ways to pay tax:

+ Pay tax in cash if the tax is small

+ Transfer to tax collector accounts at commercial banks if large tax amount

Step 4: The forwarder takes the documents to the custom’s officer for submission,

after checking the validity of the documents

2.2.1.4 Authorization letter

After declaring the e-customs, document staff continues to issue the authorization letter to customers with the following contents: Authorizer, address, flight, date arrive of Goods, House Air Waybill, goods description, quantity…