ĐÊ án ỨNG DỤNG CÔNG NGHỆ THÔNG TIN vào DOANH NGHIỆP CÔNG TY CP dược PHẨM TV PHARM e

The investment in information technology infrastructure IT is currently the mostviable solution to help companies reduce management costs and increases the best use of thecompany’s resou

ĐÊ ÁN ỨNG DỤNG CÔNG NGHỆ THÔNG TIN VÀO DOANH NGHIỆP CÔNG TY

CP DƯỢC PHẨM TV.PHARM

The explosion of information technology is increasingly demonstrating the profoundimpact on all areas of life, with different objects in the society Especially for businesses,information technology has become one of the factors that help to increase strength andcompetitiveness in the market Therefore, every business now is trying to build a strong,safe, stable and efficient information system

The investment in information technology infrastructure (IT) is currently the mostviable solution to help companies reduce management costs and increases the best use of thecompany’s resources, enhance the competitiveness of Vietnamese companies in the tougheconomic period

    The quick application of information technology into the automation process inproduction and business is always a matter of concern because information technology has ahuge role in economic, production and business, sales, trade promotion, businessmanagement activities

PROJECT: INFORMATION TECHNOLOGY APPLICATIONS TO TV.PHARM

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INTRODUCTION TV.PHARM:

TV.PHARM was established in 1992 This is a state-owned enterprise with the mainbusiness line: Manufacturing and sales of pharmaceuticals During the first operation years,the capital, production technique machinery, facilities, investment in technology and humanresources are limited, causing many difficulties to the Company

In 2006, the Company is capitalized to become TV.PHARM Through the efforts so far bythe Company’s leaders and employees, TV.PHARM is a famous pharmaceutical businesswith a precious brand on the pharmaceutical market in Vietnam According to the data ofthe Vietnamese Pharmaceutical Association, TV.PHARM is now the pharmaceutical brandranked the fourth in the Mekong River’s Delta and ranked the fifteenth in Vietnam.Obviously after 20 years of construction & development, to obtain the achievements astoday’s, in addition to a lot of efforts, and dedication of TV.PHARM’s staff, there are many

appropriate policies and decisions by the Company’s leaders, especially the policy onapplying information technology into the company's activities to narrow the technology gap,improve labor productivity, create competition and create favorable conditions formanagement and administration work.

Slogan: FOR COMMUNITY HEALTH: it is the company's commitment to construct a

stable platform for the country's pharmaceutical industry, practically contribute to theprotection of public health to bring faith and happiness

SPIRITUAL VALUES:

• Public health is a long-term and consistent goal

• Always grasping - innovating - applying modern technology of pharmaceutical industry tocreate high-quality products

• Product quality is the highest commitment

• Customer trust and confidence is a long-term goal

• Customer benefit and prosperity is a long-term goal

• Creativity - dedication - knowledge of employees is action motto

TV.PHARM’s system includes:

1 - Office of the Corporation (Head Office: 27 Dien Bien Phu, Tra Vinh City, Tra VinhProvince)

2 - 02 factories manufacturing pharmaceuticals: Nonbeta-lactam and Beta-lactam withEuropean technology Meeting strict standards by the World Health Organization (WHO),and the standards by the Ministry of Health of Vietnam

3 - 01 modern functional food factory (newly put into production from July 2013)

4 - Functional departments: stock, planning, finance, human resources, etc

5 - The distribution system consists of 09 nationwide branches, distributed across 53provinces and cities in the whole country

6 - Export: Africa and Southeast Asia

7 - Product: TV.PHARM is currently licensed for issuing more than 300 kinds of products

in 15 different groups, meeting the ordinary medical needs of the people

1) Purpose of making this project:

Assist the Board of Directors, the relevant departments to systemize the program to raise some solutions, instructions and coordination to control and well-implement the program.

2) Name of the project: Project of implementing the modernization – professionalism of management work at TV.PHARM by equipping, operating and applying information technology, in the period of 2013-2020.

3) The situation of applying information technology in TV.PHARM in recent time:

3.1: Achievements

The investment in information technology in TV.PHARM to serve the business goals such

as supporting operation activities, supporting to make management decisions, supporting

the development of some strategic to achieve competitive advantage, etc to help the

Company define the investment routine and relationships among the components in theoverall picture of the information technology applications in TV.PHARM

3.1.1) Investment in IT infrastructure

• TV.PHARM has put into use the basic equipment for hardware, software and manpower.This is the initial investment The level of “basic” equipment may not be homogeneous,however, it needs to achieve some main requirements on technological infrastructure(hardware & software) fully equipped to deploy a number of the company’s regularly usedapplications such as computer, setting up a LAN network, WAN network, setting upInternet connections, communication environment among the offices within the company oramong the partners; about the people trained to be able to use the infrastructure in a number

of the operation or management works of the Company

• For all departments, official employees at the Company and branches are equipped withthe basic means of technology such as personal computers, telephones, each unit isequipped with some more printers, fax machines, photo copy machines and scanners

• For technical departments, there will have the appropriate professional equipment: such ascolor printers, toxicology testing machines, etc

• Department directors, unit heads are equipped with laptops, 3g mobile internet, etc Thecompany’s executives are equipped with tablets, high-speed computers to be able to manageand run the work smoothly

• In addition, high-speed internet connectivity in all units helps to exchange information andconnect smoothly and easily

• TV.PHARM owns its webmail system and website for information communication,exchange and image and brand promotion

• For product research and development: applying advanced technology of Europe inproduct research, machinery and equipment for research are modernized

• For product package production and design: applying information technology to makeproduction planning convenient, scientific, the manufacturing processes are synchronized,

to limit some errors that may happen The packaging design is also faster, more accurateand in a better quality

• The exchange with customers, customer care and capturing customer information arequickly and saving a lot of costs For example, previously when you want to capture themarket, survey product consumption trend or customer care, etc., TV.PHARM employees ordifferent departments can outsource or directly come to the end user to interview or capturesome information Today, thanks to the application of information technology and internet,capturing contact information of customers can be done via email or phone to customers, toobtain the information that the company needs As a result, the costs and workforce arereduced and do not affect customers.

• For sales management: information technology is applied in market grasp, market demandforecasting, ordering, inventory handling, movement of goods, etc For example: Previouslyreceiving orders and order processing are normally done by fax or phone, so it can be costlyand exchange information is incorrect Now thanks to the application of informationtechnology, the processing of orders is possible by email: mail sent by customers in sampleforms, and the division in charge of receiving orders will collect and handle Processingtime will be faster and more accurate, the cost will be less Similarly, inventorymanagement are easier and more accurate Instead of manually checking, papers, now it isable use some software or computer to check with higher accuracy

3.1.2) Operation, management application enhancement:

• The goal of this phase is information technology investment to enhance operationalefficiency and support the functional divisions in the Company, specifically for activities ofthe functional departments or task-based working teams

• By investing, applying and operating the software system on financial management, sales,business and marketing Up to now it is able to say this is a strategic breakthrough withright direction The construction and application of the system has contributed to improvingthe efficiency of management and business activities at TV.PHARM

3.1.3) In addition, TV.PHARM also successfully applies other media means: such assynchronous use of email system, email and internet use in the exchange of information,website use in product introduction and image and brand promotion

• The application of information technology in TV.PHARM is also reflected by holdingsome meetings through internet media such as skype Or the important meetings arepresented, it helps to increase critical ability

3.2 Things which have not been done yet:

Due to the transition from a state-owned enterprise to joint stock company, computerization

is currently incomprehensive and some senior officers have difficulty in accessinginformation technology

Internet and email is not considered a legitimate transaction at the company This sometimescauses some disadvantages for the work due to interruption

4) The need for investment in corporate management systems:

In the context of general difficulties of the economy, businesses are still reluctant to investmoney in technology to recovery the growth since the Great Depression They are no longerwilling to invest in technology, instead, the businesses have focused on exploitingtechnology to create some values for themselves

For TV.PHARM, in the leadership transition period, the new Board of Directors recognizesthe need for changing management practices to meet the needs of management ofTV.PHARM in the new period Pharmaceutical industry is the most competitive in thecurrent period The businesses have to compete not only with the world's leadingpharmaceutical companies, but also with many domestic enterprises In the context that themajority of pharmaceutical companies in Vietnam are originally from state-ownedenterprises, capital for business renewal is not much This may affect the position ofVietnamese businesses In this context, if any business can develop a modern managementmethod, qualified human resources, it will have an advantage in the marketplace Earlyrecognition of the importance of information technology application in business,TV.PHARM’s leaders has invested in information management system through each stage

5) Project purpose

• Maximizing the level of information exchange

• Providing timely information

• Integrating information across the entire supply chain

• Reducing work management, operation and coordination time

• Decentralizing in decision making to the related levels easily, fast and efficiently

• Reducing operating costs for the company

• Decreasing inventories

• Improving business operations of the Company

• Sharing information for the operational parts

• Standardizing the operational processes and activities of the company

• Maintaining and enhancing the competitive advantage of the company

• Improving management and customer care activities

• Managing the processes

6) Project requirements:

6.1: Functional requirements

a) Stage 1: 2013 - 2014

Financial management: This functional group includes the main functions which are sales

accounting, ordering accounting, manufacturing cost accounting, general accounting,allowing the company to control the whole receivables, payables, general expenses andmulti- dimensional detailed revenue, money management subsystem, budget supporting for

budgeting, consolidation of reports from member units In addition, the financialmanagement functions are also incorporated with other functions such as productionmanagement, inventory, receivables and payables, etc Through financial managementrequirements in the system, the leaders want to identify and manage some factors related tosome fields such as finance, accounting, liabilities, stock, inventory, ordering, productionplanning, etc.

Production management: Pharmacy is a unique field, directly affecting public health So

the pharmaceutical manufacturing process at TV.PHARM has to strictly comply with notonly the regulations by the Ministry of Health, the World Health Organization, but also theregulations related to sanitation and environment Besides, now with the synchronizationand automation of the production assemblies, TV.PHARM also applies strictly ISO 9001-

2012 standard So, for the production function, the Company’s management board wishesthat the stages in the production must comply with the procedures, with lean manufacturing,science, cost savings, maximizing labor productivity and machinery capacity

Operating system manufacturers of TV.PHARM

In addition to also focus on the production planning, the jail materials, packaging,manufacturing items to meet customers' needs most effectively This function allows theplanning and monitoring the production process Based on the data produced by the plan ororder The system starts from the construction, calculation demand of raw materials,machinery and labor from the production norms set by the unit Based on these factors on -time delivery, human resources and machinery to establish the plan, the plan orders All

Material levelProduction orderPurchase of goodsInventory

Demand collection

Material purchase demand Production order

Stocked components Delivery

real-time data analysis enables timely production adjustments The system also features thework to the public at the same time, the plan interrupted by objective factors arising in theproduction process to make adjustments, it is produced in accordance with the plans and therequirements set out.

- Inventory management: This function is to manage the entire warehouse operations for

TV.PHARM arises Helping units and functional departments understand the companyexists goods depot and transit and warehouse branch Since then plans to coordinate timelysupply of goods to the market, the lack of restrictions and avoid too much inventory Thisfunction also provides for planned, regulated materials, packaging, labels and reagents forthe production, etc

WAREHOUSE MANAGEMENT PROCESS

Importing to purchase goods Exporting to sell goods

Direct warehousing Exporting for production

Professional exporting