Subject: IT applications to improve business efficiency and management in thefive-year period from 2012 to 2016 and vision to 2020 of Vietnam Mobile TelecomService Company VMS Mobifone i
Trang 1TABLE OF CONTENT
INTRODUCTION
Page 3
Part I Report on the present situation of the current IT
Chapter II Analysis of situation and application of information
technology in the company
8
2 Computing network infrastructure status 8
3 Status of security Information system 8
5
Status of It applications and e-commerce 10
Part II Applying IT in business management plan in 5 –
year period from 2012 to 2016 and vision 2020
14
Chapter I. Applying IT strategy in 2012-2016 period and to
2020
14
Trang 2Nowadays, Information Technology (IT) plays an important role in thedevelopment of the enterprise Apply, exploit efficiency of IT in production andbusiness activities is the core conditions for business in order to success in fiercer andmore competitive environment with every passing day IT applications help managers
to access information faster, more reliable,as a result, forecasting ability is moreaccurate, the adaption ability is quicker ,thence, management is more efficient ITapplications help businesses reduce costs, increase profits and increase laborproductivity
Though the role and importance of IT , not that any enterprise is successful in ITapplications To apply IT relly effectively, enterprises need to build IT strategicapplications inherent in the development strategy of the enterprise Like a marathon,
if the athlete does not anticipate his/her race-track and devoted all power to run thefirst Km ,he/she will not be unabale to lift the legs in subsequent kilometers ,evenremove race
Subject: IT applications to improve business efficiency and management in thefive-year period from 2012 to 2016 and vision to 2020 of Vietnam Mobile TelecomService Company (VMS Mobifone) include the following main contents:
Part I: Report on the present situation of the current IT applications in VMS company.
Part II: Applying IT in business management plan in 5 – year period from 2012 to 2016 and vision 2020.
Trang 3Chapter I ABOUT VMS
1 About company
Viet Nam Mobile Telecom Service Company (VMS) is a State Enterprise thatunder the Vietnam Post and Telecommunications Group (VNPT) Established on 16April, 1993, VMS becomes the first enterprise exploiting GMS 900/1800 mobileinformation service with Mobifone brand, that marks the beginning of the mobilecommunications sector in Vietnam According to production and Businessperspective, the product of MobiFone is that organize network design andconstruction , deploy to provide new mobile information services having advancedtechnology,business GSM 900/1800, 3G UMTS technology mobile communicationservices nationwide
2 Organization Chart of company
Currently, mobile telecom services company(VMS) has 14 fuctional divisions,boards and 8 directly under units ,including 6 mobile telecom services center in 5regions, Value Added Services center(VAS), billing and liquidity center, the designfactory
- Head office of mobile telecom services company: MobiFone Bulding-Yen Hoaward,Cau Giay district,Ha Noi capital
- I are mobile telecome services center has head office in Ha Noi and is responsiblefor bussinessing and exploiting mobile telecom servies
- II regional mobile telecom services center has headquarter in Ho Chi Minh City, isresponsible for business and mobile network operatorin in Ho Chi Minh City area.Address: MM18 Truong Son Street, 14Ward, 10 District , Ho Chi Minh City
Trang 4III regional mobile telecom servies center has headquarter in Da Nang, isresponsible for business and mobile communication network operatoion in Centralregion (from Quang Binh Province to Khanh Hoa province and four highlandsprovinces Address: 263 NguyenVan Linh, Danang City
- IV regional mobile telecom services center has headquarter in Can Tho, isresponsible for business and mobile network operatoion of 10 southwest
Trang 5provinces Address: 06, Avenue of Peace, An Cu ward, Ninh Kieu District, CanTho City.
- V mobile telecom services center has headquarterin Hai Phong, is responsible forbusiness and mobile network operation a in 14 provinces and cities in the North.Address: No 8 , 28th block, Le Hong Phong street, Hai Phong City
- VI mobile telecom services center has headquarter in Bien Hoa City, Dong Naiprovince, is responsible for business and mobile network operation in 09provinces in the south Address: 22/8, KP3, Nguyen Ai Quoc St, Thong Nhatward,Bien Hoa City, Dong Nai province
- Added value center was establishes on 6th october,2008 has headquarter in HaNoi,fuctions that developing,managing,exploiting and bussinessing add-valueservices on mobile telecom network( including SMS , services on SMS,GPRS,3Gfoundation, national and international l roaming services)
- Design Enterprise established on 21/01/1997 has headquartered in Hanoi with thetask of consulting, surveying, designing and constructing mobile telecom project
- Charging and Liquidity Centre established on 10th August,2009 day hasheadquartered in Hanoi, is responsible for the management, operation, exploitationand management of system Billing and focused customer care system Address:MobiFone Building - VP1, Yen Hoa ward, Cau Giay District, Hanoi
3 Achievements
MobiFone is the first and only mobile telecom network provider in Vietnam Mostrecently, in the afternoon of 7th December,2011 MobiFone won sixth "The mostpopular and liked network ", with the highest votes ratio from readers up to 47%, inframework of an annual award for ICT products organized by World technologymagazine Similarly, in the award organized by Vietnam Net and eChipMobile ,MobiFone also 6 times getting award for the lead position about preferrednetwork and customer care
Trang 6MobiFone affirm "most popular" brand
(Source: http://ictnews.vn/home)
In addition, on 23/04/2011, MobiFone also got 'Mobile Telecom ServicesCompany has best quality of service' award in the framework of the 2010 VietnamICT Awards (VICTA 2010)
(Source: http://hanoimoi.com.vn/newsdetail/Cong-nghe)
Trang 7Chapter II ANALYSIS OF SITUATION AND APPLICATION OF
INFORMATION TECHNOLOGY IN THE COMPANY
1. Equipment installation Infrastructure
Currently,machine rooms installed devices is located on building of mobiletelecom services.Because of being constructed according to office buldingstandard,these do not demand infrastructure requirements for machine room Servers,network devices are not installed centralizedly in one location Machine rooms do notapply the management and administration technology based on dedicated software forthe server room
2. Computing network infrastructure status
Informatics network of company serves connections from the Company to theNode network across the country, from the computering network Node at the Center
to the switchboard, BSC, MSC, branches, Mobifone stores, Mobifone agents,customer Service Center, the content provider
WAN network connection of the Company is a circular ring connection betweenthe Center and the Office of the Company
Currently, there are 2 IP network running parallel to each other, including:
- Core Network (IP Backbone) serves for connection thetelecommunications network (MSC, GPRS, IN, transfer ing file fees,value-added services
- Informatics Network serves for applied programs and application of informationtechnology to the business of the Company
3. Status of security Information system
3.1 Firewall system
- Function: control access to protect the server not to be accessedillegally from the Internet or from computer of units or individualsnot allowed to access
- Technology: apply Checkpoint Firewall solutions
3.2 Antivirus system
Trang 8- Function: Anti-Virus for compute system of users in the company'sagencies.
- Technology: Apply Office Scan of TrendMicro firm
3.3 IPS system
- Function: Anti attacks of Hackers who take advantage of thesecurity gaps of the operating system, application of software notprovided patches by supplier or due to compatible reasons thatprofessional competence application systems do not install securityholes patches
- Technology: Apply ISS solutions of IBM
3.4 VPN system
- Function: Encrypt transmission from branch stores to area mobileinformation center, create securable connections channel fromInternet to VMS LAN as well as the VMS intranet component toperform specialist skill functions
- Technology: apply site to site VPN and SSL solutions VPN of Juniper firm.3.5 Two factor strong authentication system of RSA firm:
- Function: provides strong authentic mechanism based on 02 factorsthat are Password and Token Code changed 1 time every minutes forVPN system of VMS
- Technology: apply two factor strong authentication solution of RSAfirm
3.6 SAN Network Storage system
- Function: Expand the storage capacity for important applied system.Use modern storage technologies such as FC, SATA, Backup,Archiving
- Technology: SAN System of VMS use SAN network storagetechnology of Hitachi mainly, in addition to,there are technology ofother firms such as the Sun and EMC
4. About IT humanresources
Trang 9The situation in the IT Departmen of the Company, the regionalcenter, billing and liquidity center and added Value services centeruntil 30/04/2012 as follows:
Humanresources situation
Number ( people)
Standard (engineer/bachelor)
Master / Phd
5. Status of It applications and e-commerce
After 19 years of development and growth, the field of IT application
in business at VMS has contributed significantly to the completion ofthe Company's business plan, list of applications deployed and applied
in the company is statistical as follows:
The above applied systems meet current business needs.However, a few applications developed by the company has concentrated
Trang 10nature,the majority of applications are small discrete applications anddeveloped by domestic suppliers General characteristics of the systemsuch as:
- Number of applications, databases, server is large and overlapping Itleads to huge cost ownership
- Communication and integration between systems are difficult andcomplicated
- Exploitation,management, maintenance and take much of time andhigh cost
- Content of knowledge, process management system integrated insystems are very little, do not take advantage of the modernknowledge management of the world
Chapter III SWOT ANALYSIS
Because production and business base on electronics,telecommunications and information technology foundation ,applyinginformation technology in business is a matter of survival of thecompany However, in the present context, the continued technologicalapplication and innovation and current information of the Company haveboth advantages and disadvantes
1.Strengths (S)
- Costs for IT development are relatively complete
- Early aware of the importance of IT in the overall businessstrategy the company,company has invested in equipment andtraining staff since the early 1990s
- There is a full range of O & M system for monitoring network toserve the business, management and administration
-Majority Staff, professionals working in the IT field are recruitedfrom prestige and regular public schools Their learning aptitude aregood / excellent This is core human resources for applying anddeveloping information technology of companies and centers
Trang 11- Leaders of the company awar ing of the application of IT in theproduction is a vital task of the company Each year, compan y has afund to encourage initiative development of information technologyapplications Only in half of 2012, the company has more than 50initiatives, 15 scientific topics (Company, Group and the Ministry ofInformation and Communication level) about IT that help thecompany save more than 100 billion.
2.Opportunities (O)
- Demand for telecommunication services is increasing andexpanding with many convenient services, includ es Internet andbroadband.It can become universal access and have ability to take theplace of fixed telecommunications needs
- Rural areas where accounts more than 70% of the population stillhave a lot of potentials
- Vietnam's WTO commitments in the field of telecommunicationsand mobile telecommunications will open up new opportunities forcooperation that is an opportunity for large enterprises
- VMS is one of the leading the business of Vietnam aboutproviding mobile telecom service with annual profit contribu ting tothe Group is over 60% Hence, investment and innovation ofinformation Technology have many advantages
- The company operates in the electronics and telecommunicationsindustry, it requires continuous innovation and development oftechnology to ensure the business development in the increasinglyfierce competitive environment
- Technology is changing every day, especially the security system,anti-virus systems, data storage systems Therefore, company has toupgrade to ensure information security and business security
3.Weaknesses ( W)
Trang 12- Because the company's network spread across the country,applying a new application to all companies requi res large expensive
in terms of cost and time
- Currently,IT applications in companies provided by multiplepartners ( from O & M applications to applications in theadministration and management of the business situation) ,as a result,databases are not heterogeneous It lead to very difficulities inintegrating application systems together
4.Threats ( T)
- More and more intense competition in the mobiletelecommunications market in Vietnam affect the ratio of profit andrevenue The choice of investment in IT systems that brings about themosteffective benefits in the short term and long term is top goals
- Because the company is owned by the state but the activemechanism is still insufficient, not oriented in long-term, this causesdifficulties in oriention of production and business and so does the ITapplications
- Must deal with the "hot" growing problem: telecom industryenvironment, network security, revenue losses Information about thecustomer’s fee account are a favorite target ofhacker’sactivities,hence, businesses must increasingly strengthensecurity system as well as improve the qualifications of theprofessional staff
- 1/3 the number of Vietnamese village located in the mountains isdifficult to deploy telecommunications services .It obstruct thedevelopment of the fixed network, Internet and mobile
- The current figures statistics way is not united percentage ofdeactivated mobile subscribers has not been clearly defined yet, thatleads to creation of the non-transparency in the market, includingconsidering market share objectively and accurately amongcompetitors in the same game