Recommendations for improving yellow phosphorus inspection in dai viet inspection and service joint stock company

STUDENT NAME: LUU PHUONG LINH DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS FOR IMPROVING YELLOW PHOSPHORUS INSPECTION IN DAI VIET INSPECTION AND SERVICE JOINT STOC

STUDENT NAME: LUU PHUONG LINH

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS FOR IMPROVING YELLOW PHOSPHORUS INSPECTION IN DAI VIET INSPECTION

AND SERVICE JOINT STOCK COMPANY

HAI PHONG – 2015

STUDENT NAME: LUU PHUONG LINH

CLASS: GMA 02

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS FOR IMPROVING YELLOW PHOSPHORUS INSPECTION IN DAI VIET INSPECTION

AND SERVICE JOINT STOCK COMPANY

Supervisor : Pham Thi Yen

Division: Logistics

Faculty: Economics

HAI PHONG – 2015

Pre fac e

I declare that this report is my own unaided work It has not been submitted before

If violated, I am solely responsible for and bear the punishments of the Institution and University

Student Name and Signature

Luu Phuong Linh

my study Second, I would like to express my gratitude towards people of Dai Viet Inspection and Service Joint Stock Company, especially Industrial Department for their kind co-operation which helps me to finish this project Finally, my thanks also go to lecturers of Vietnam Maritime University, my friend and my family who

helped me completes this thesis

Ta ble of c onte nts

Preface i

Acknowledgement ii

Table of contents iii

List of abbreviations v

List of tables vi

List of figures vii

Introduction 1

1 Necessity 1

2 Research object 2

3 Research scope 2

4 Research Methodology 2

5 Research finding 2

6 The contents of the dissertation 3

Chapter 1: Literature review 4

1.1 Introduction about Inspection 4

1.1.1 Definition about Inspection Service 4

1.1.2 Definition about Cargo Inspection Service 4

1.1.3 Categories of Inspection Service 4

1.1.4 Role of cargo inspection service 6

1.1.5 Inspectors 7

1.2 Inspection certificate 8

1.2.1 Definition 8

1.2.2 Some general requirements of inspection certificate 9

1.2.3 Legal validity of inspection certificate 9

1.2.4 General content of inspection certificate 10

1.3 Inspection contract 11

1.3.1 Definition 11

1.3.2 Classification 11

1.4 The basic methods of cargo inspection 12

1.4.1 Methods of specification and quality inspection 12

1.4.2 Methods of detailed quantity inspection 13

1.4.3 Methods of trade volumes inspection 13

1.4.4 Methods of inspection following draft survey 13

1.5 The general process of cargo inspection 15

1.5.1 Receiving and examining inspection requirements 15

1.5.2 Reviewing capabilities, technical and implementation conditions 16

1.5.3 Accepting or rejecting the inspection 16

1.5.4 Offering inspection fees 16

1.5.5 Implementing inspection operations 16

1.5.6 Granting inspection certificate and recordkeeping 17

Chapter 2: Evaluation about yellow phosphorus inspection at Dai Viet Inspection and Service Joint Stock Company 18

2.1 Introduction about the Dai Viet Inspection and Service Joint Stock Company 18

2.1.1 General information about Dai Viet Inspection and Service Joint Stock Company 18 2.1.2 Organizational Structure 19

2.1.3 Personnel 19

2.1.4 Overview about inspection services of Dai Viet Inspection and Service Joint Stock Company 22 2.1.5 Results of business activities 25

2.2 Evaluation about yellow phosphorus inspection at Dai Viet Inspection And Service Joint Stock Company 26

2.2.1 Characteristic of yellow phosphorus and inspection purpose 26

2.2.2 The necessary documents in yellow phosphorus inspection process 27

2.2.3 Yellow phosphorus inspection process of Daivietcontrol 29

2.2.4 Evaluation of yellow phosphorus inspection in Daivietcontrol 39

Chapter 3: Recommendations for improving the yellow phosphorus at Dai Viet Inspection and Service Joint Stock Company 46

3.1 Service quality 46

3.2 Facilities and infrastructure 46

3.3 Customer policy 47

3.4 Cooperative relations 47

3.5 Personnel Source 48

3.5.1 Recruitment 48

3.5.2 Training 48

3.5.3 Job specialization and job rotation 49

3.5.4 Remuneration 50

Conclusion 51

Reference 52

Appendices 53

1 Inspection Order 53

2 Survey report 53

3 Yellow phosphorus inspection guideline document 53

4 Final container record 53

5 Booking receipt notice 53

List of a bbrevi ati ons

API American Petroleum Institute

ASTM American Society for Testing and Materials

BoA Bureau of Accreditation

BVQI Bureau Veritas Quality International

Daivietcontrol Dai Viet Inspection and Service Joint Stock Company

FAD The Food and Drug Administration

ISO 9001 International Standard Organization 9001

List of ta bles

Table 2.1: Positions and Responsibilities of all Departments in Company 20

Table 2.2: Results of business activities 25

Table 2.3: Yellow phosphorus inspection process of Daivietcontrol 30

Table 2.4: Business Activities Result of Daivietcontrol from 2010 to 2014 40

Table 3.1: Job specialization 49

List of fig ures

Figure 1.1: Process of draft survey 14

Figure 1.2: General process of cargo inspection 15

Figure 2.1: Organizational chart 19

Figure 2.2: Maritime Inspection 22

Figure 2.3: Machinery and necklaces survey 22

Figure 2.4: Inspection of aquatic products 23

Figure 2.5: Sampling 23

Figure 2.6: Inspection of general cargoes 24

Figure 2.7: Yellow phosphorus 26

Figure 2.8: Phosphorus drum 27

Figure 2.9: Yellow phosphorus inspection stages 29

Figure 2.10: Canon IXUS 160 33

Figure 2.11: Litmus paper 33

Figure 2.12: Tape measure 33

Figure 2.13: The ratio of expenses over revenue 41

Figure 2.14: The rate of profit over revenue 42

Figure 2.15: The number inspection case 43

Furthermore, phosphorus is one of the important basic elements, which are widely used in the chemical industry, as raw material of fertilizers, detergents and is used

in some other food industries… According to The Essential Chemical Industry - online, yellow phosphorus is the most commercially important, accounting for 99%

of demand worldwide Due to the important features of yellow phosphorus, yellow phosphorus is a valuable commodity in the use in domestic andexport.Manufacturing phosphorusin Vietnam has been focused by state in in the investment and development Therefore, phosphorus inspection market is a potential market, tending to develop similar manufacturing phosphorus

From the above issues, I decided to research the subject: “Recommendations for improving yellow phosphorus inspection in Dai Viet Inspection and Service Joint Stock Company” with the desire to learn the yellow phosphorus inspection of the Dai Viet Inspection and Service Joint-Stock Company, and give suggestions to improve yellow phosphorus inspection for company development in competitive inspection market

In order to perform this thesis, I used the scientific method as:

- The theoretical research method: this method gathers information through reading, the document for purpose of finding the concepts and basic ideas of theoretical basis

- Graph method: using graph to describe the object, activity, and imagine the relationship between elements in the process structure

- Mathematical methods: using statistics as a tool for handling data (handling of quantitative information) to make the research results become accurate, and reliable

- Methods of analysis and synthesis: review the results of practical activities in the past to draw useful conclusions

5 Research finding

The dissertation systemized theoretical issues and practices concerning the inspection service and yellow phosphorus inspection Therefore, this dissertation can be foundation for solutions to improve yellow phosphorus inspection for company development

6 The contents of the dissertation

Content of thesis consists of 3 chapters:

Chapter 1: Literature review

Chapter2: Evaluation about yellow phosphorus inspection at Dai Viet Inspection and Service Joint Stock Company

Chapter 3: Recommendations for improvingtheyellow phosphorus inspection atDai Viet Inspection and Service Joint Stock Company

During the completion of thesis, I have unavoidably mistakes, I request respectfully that instructors and teachers in Councilinstruct and forgive

Chapter 1: Literature review

1.1 Introduction about Inspection

1.1.1 Definition about Inspection Service

“General standards for the operation of inspection organizations – TCVNISO/IEC 17020:2012” that is issued in 2012, according to Vietnam Standard, gave the definition about inspection: “Inspection is considering product design, product, process; and determines conformity with specific requirements or determines conformity with the general requirements on the basis of expert assessment”

1.1.2 Definition about Cargo Inspection Service

Article 254 of the Commercial Law in 2005 contains provision: “Inspection services are commercial activities, so traders perform a necessary work to determine the actual condition of the goods, the results of service provisions and other requirements of customers.”

This definition shows that commercial assessment is the operation of a third party to assess the actual condition of the inspection object following the request of organizations or individuals The foundation of the inspection performance is incorporating between the human element, facilities, technologies and methods Inspection not only contributes to limit risks in business, but also contributes to manage the state agency in order to ensure a secure business environment for investors

1.1.3 Categories of Inspection Service

The Categories of Inspection are revised from time to time However, where the existing classification descriptors do not cover the specific needs of an inspection service, Bureau of Accreditation (BoA) issued“Categories of Inspection”(code: AGI 02) in November 30th, 2011 in order to specify, classify categories of inspection:

1.1.3.1 Classify by products

Agriculture products: A Process and/ or a product of farming, picking (for plants),

such as: grains, coffee, peppercorn, cotton, vegetables, roots, fruits, and other

agriculture products.A Process and/ or a product of keeping and catching (for animals), such as: domestic fowls, livestock

Aquatic products:Keeping: shrimp, fish…; processing: preliminary treatment,

frozen…

Processed foods (except agriculture products, seafood): Products are produced for

man to eating and drinking

Feed stuff: Materials, foods for domestic fowls, livestock and other feed stuffs Industrial equipment and machinery:Pressure equipment, Lifting and lifted

equipment, Industrial machinery, Construction equipment, Pipelines, Storage tanks, other

Manufactured goods: Fabricated metal components and products, Molded polymers

and composites, Electrical and electronic products, Nano products, Textiles and textile products, Refractories and ceramics, Timber products, Chemicals, Fertilizers, other

Gas, petroleum and petroleum products (except chemicals, fertilizes)

Ores and minerals (except coal)

Environment: Soil and geotechnical, Vegetation, Hydrology, Biota, Atmosphere,

Noise and vibration, Built environment, Electromagnetic fields

1.1.3.2 Classify by range of inspection

Net quantity: Quantity, weight, draft survey…

Inspection of processes: Welding, Coatings, Packaging, Labelling, Cleanliness,

Process surveillance

Marine: Hold Cleanliness Survey, Water Hose Test Survey, Sealing Plan, Damage,

Condition

1.1.4 Role of cargo inspection service

Cargo inspection service has important role in commercial operations and state management, following synthesis of Vinacert Certify and Survey Joint Stock Company (Vinacert Certify and Survey Joint Stock Company, 2013)

1.1.4.1 Inspections help facilitate commercial activities

For sellers:Using assessment results of a neutral third party to prove the contractual

performance obligations of sellers reduces costs in terms of time, travel costs… Besides, inspection certificate is one of basis documents for paying goods of sellers

For buyers:inspection certificateis the base to recognize correct and sufficient goods,

buyers do not have to check Also, inspection certificate is evidence to claim compensation if the cargo damage

For shipper and porters: Certificateapproves that transport vehiclesare eligible for

transport and they have the responsibility to limit losses in case of incidents

For preservation places and conservator: inspection organizations prove that they

use standard warehouses/yards, monitor and confirm sufficient quantity and correct types of goods during forwarding process

For insurance company: an independent organization – inspection organization

determines the extent, causes and responsibility for cargo damage as a basis for compensation and complaints

For credit organizations: inspection certificate is the basis to transfer money to the

seller Furthermore, inspection helps determine the correct value of the pledged assets when credit lending, to ensure safety in the business

1.1.4.2 Inspections serve effectively for the management of state

For customs offices: inspection of the number/volume, type and quality of goods…

is the basis for customs clearance, tax calculation, anti-smuggling/commercial fraud…

For goods quality control agency:Inspections help manage goods quality to in order

to prevent the import of bad goods, prohibited goods, scrap; prevent the export of prohibited goods,shoddy and non-standard goods; control the process of inland goods circulation

For environmental management agency:Inspections help identify the factors that

impact on the environment, do not enter the waste/hazardous substances In the industrialization process, inspection also helps governments and enterprises to manage the quality and quantity of imported machinery, do not enter outdated machinery

Beside, valuation activity in inspection service help reduce damage to business sides.In relation to the law, inspection helps determine the number/quantity, quality, type, and price of goods/proper in order to service the investigation,the trial related

to the violation of law such as embezzlement, smuggling, commercial fraud, and disputeson economic contracts

1.1.5 Inspectors

1.1.5.1 Definition

According to Collins English Dictionary - Complete and Unabridged 10th Edition, publishing in 2012, inspectoris a person who inspects or examines for compliance with regulations, standards

Besides, following the definition of Consulting Surveyors New South Wales (NSW)launched in 2014, inspector is a professional person, with academic qualifications, technical expertise, and interpretative ability and management skills

to practice the discipline of surveying

1.1.5.2 Standards for inspectors

Article 259 of the Commercial Law in 2005 contains provision on the standards for commercial surveyors Inspections must have below standards:

- Having a university or college degree consistent with the requirements of the assessment field

- Having a professional certificate in the case of compulsoryaccording to regulations of the law

- Having at least three years working in the goods/services assessment field

Basing on these standards, director of inspection organization recognizes surveyors and has responsible before the law for his decisions

1.1.5.3 Responsibility and obligations of inspectors

Decree No 20/2006/Decree – Government on February 20th, 2006 of Government guiding Commercial Law prescribed about responsibility and obligations of inspectors such as:

- Inspectors have the obligation to perform independently inspection case

- Inspectors must be honest, objective, timely and accurate in assessment field

- Inspectors have the obligation to give a true assessment results in Survey Report, must sign

- Inspectors must keep confidential inspection information, documents and results following the requirement of customer

- Inspectors have responsible for the accuracy of the assessment results

1.2 Inspection certificate

1.2.1 Definition

According to Article 260, Provision I, Vietnam Commercial Law 2005, “Inspection certificate is a document determining the actual condition of the goods or services

by content inspection following customers demand”

Inspection certificate is an objective evidence of a neutral organization with legal status to verify the status of goods, the cause of the current condition of the goods This document notes the result of inspection and is important forensic evidence in

resolving disputes, claims…Each inspection organization has separate inspection certificate Contents recorded in inspection certificatemust objectively and truthfully reflect about the actual condition of the goods Inspection certificate gives to people, organizations requesting inspection, or to the third party following a written agreement of the person requesting inspection.

1.2.2 Some general requirements of inspection certificate

There are no specific requirements for inspection certificatebecause of each inspection organization has different survey report However, some general requirements of inspection certificateare established and agreed between the inspection organizations Some requirements of inspection certificateare showed in TCVN ISO/IEC 17020:2012:

The inspection certificatemust ensure recognize inspection organization, distinguish with other report The inspection certificatemust have inspection object, time and place of the inspection and time grant the inspection certificate…

The inspection certificatemust guarantee the truthfulness, accuracy objectivity and legality about inspection result, consistent with the legitimate requirements of customers

Results ininspection certificateareoutcomes of inspection process complied with standard process and method and examined or approved by authority

Inspection certificate must be signed by the authorized person, inspectors qualifying under the provisions of law, and stamped

1.2.3 Legal validity of inspection certificate

Inspection certificate is only valid with inspected content at the place and time interval that the inspection is took place Legal validity of inspection certificateis prescribed in Article 262, Provision I, Vietnam Commercial Law 2005, such as:

Inspection organizations are responsible for the accuracy of the results/conclusions

in certificate (including the trustee or the use of subcontractors)

Certificate has legal value for the party requiring inspection if they cannot prove incorrect inspection results

When the parties do not assign the same inspection organization in the contract, report is valid for the party requiring inspection, the other party is entitled to request re-assessment when not agree with the inspection results If report of re-inspection results to differ from the initial report, it shall be handled as follows: in the case of inspection company providing initial inspection certificateaccept the results of re-inspection report, the results of re-assessment certificate has legal value for all parties In the case of inspection company providing initial inspection certificate do not recognize the results of the re-assessment certificate, the parties agree to choose the other inspection company to reassess the second The second verification result

is valid for all parties

1.2.4 General content of inspection certificate

General requirement for content of inspection certificateis presentedclearly and scientifically; content of the record must ensure the honesty, objectivity, accuracy and detail The data in the inspection certificatemust match the reality, not contradictory when compared with the documents cited in the inspection certificate

General inspection certificateincludes three main parts (synthesized from the inspection certificateof different inspection organizations) (Document is attached in Appendix 1, part 1.3):

a Number and date of inspection certificate

The number of inspection certificate: follow the regulation of each inspection

organization

Date of inspection certificate is the time that certificate recorded in the book,

especially, for export agricultural commodities

b Declaration part:

Applicant: the name of requirement customer In addition, it may have name of

seller/shipper and buyer/consignee

Date and Place of inspection: stating clearly time and location that implement

inspection

Commodity: full name of cargo (follow the contract)

Quantity: quantities and unit follow document

Weight (if have): net weight and gross weight

Shipping information (if have): name of carrier/vessel, port of loading, port of

discharge, port of transit

c Result of certificate

This section states clearlyinspection results by category inspection requirements of customers

Packing: Packaging material, way of packing, condition of packing

Quantity and condition of cargo: states clearly about inspection methods,

inspectionrates and results

The findings of the inspectors: baseon the current situation in the field and

specialized opinions about those goods, inspector records carefully results on this part

1.3.2 Classification

a Short – term contract (for each individual case):

This contract is inspection requirement document Inspection requirement document

is the simplest form of contract and most commonly used today Inspection requirement document:

- The inspection requirements – Customer information

- Inspection organization information

- Inspection requirements categories

- Time and place of the inspection implementation

- The required documentation

- Number of final Survey Report

- The language used in report

- Inspection charges and payment agreements

b Long – term contract

This contract is organized as a normal economic contract;provisions in contract are more detail The contents of contract provisions like the content in inspection requirement document Contracts usually have duration about one year, referring to

a specific inspection category in specific area When having inspection case, requirements party calls or sends email about the time and location for inspection organization

1.4 The basic methods of cargo inspection

Depending on customer requirements and the specific situation of each case, inspection company can one or combine some below methods (from document of Daivietcontrol in 2015):

1.4.1 Methods of specification and quality inspection

Inspector checks the indicators on the quality and specifications of goods following the terms specified in the L/C, contract or customer requirements

Field work:

- Checkinggoods status andarrangement in warehouses

- Checking packages condition

- Checking the intact parcels and dry package

- Getting the samples and analysis in the field or send to agency

- Photographing to record commodity status

1.4.2 Methods of detailed quantity inspection

Inspector checksdetails actual quantity of a shipment (goods packaging,intact package/parcels) and compared with the quantity of goods recorded on a trade contract, L/C

Field work:

- Checking the marks and stow condition

- Checking the packaging condition before opening

- Checking the number of cargoes, parcels intact and seal

- Calculating the actual results and compare them with the quality of cargoes stated in the contract

1.4.3 Methods of trade volumes inspection

Inspector determines the volume of shipmentsmoisture levels defined of packages, bags, integrity and dry level of parcels… hen compared with the volume stated in the contract, L/C

The trade volume is volume that 100 unit dry weight will has a volume ratio of certain water

Moisture is the ratio of units of water / 100 unit volumes of dry cargo

1.4.4 Methods of inspection following draft survey

Draft (Draught) Survey method is the determination of cargo volume loaded / unloaded onto the board following the measurement of load-line before and after loading cargo to measure the volume then comparing it to cargo volume in contract, L/C

Draft/Load-line (T): depth of water from the water surface down to the bottom of the ship‟s keel, through the vertical ruler on the fore, mid-ship, and after at both sides of the ship

Field work:

Figure 1.1: Process of draft survey

Source: From document of Vinacontrol

- Step 1: Conducting the first measurement The work must be conducted the free floating condition, calm sea, the big activities in the ship must be delay through the time of measurement For example: balancing the vessel, pumping, operating crane The number on the water ruler must be clear and accurate If the sea has the big wave, the person who has responsible in this work must use breakwater tool

- Step 2: Checking the technical documentation of the ship, the data of oil, fresh water, ballast water, constant store, other goods and dunnage

- Step 3: Conducting counting or measuring of draft survey Using the eyes to read the result, when the man measure directly he must keep the ruler in the vertical side Measuring the draft water of the fore, mid-ship, and after at both sides of the ship

- Step 4: Determining the load-line of water where ship moored

- Step 5: Checking the empty bunker, measuring the sumps, fuel tank of the vessel Measuring the load-line of ballast water

- Step 6: Computing the result of the first measurement

- Step7: Conducting the last measurement after loading cargo

Conducting the

first measurement

Checking the technical documentation of the

ship

Conducting counting or measuring of draft survey

Determining the load-line of water where ship moored

Measuring the water sumps, fuel tankand load-line of ballast water

1.5 The general process of cargo inspection

In cargo inspection process, each inspection organization has different method; however, these organizations perform inspection following general process The process is generated from processes of some domestic and foreign companies (from document of Vinacontrol Joint Stock Company in 2010)

Figure 1.2: General process of cargo inspection

Source: Author collected

1.5.1 Receiving and examining inspection requirements

Company or representative office receives inspection requirements In the case, inspectors work at field, inspection requirements can be sent directly through the inspectors

Types of inspection requirement:

- Inspection requirement document is proved by inspection organization

- Inspection requirement document is proved through telephone

- Inspection requirement document is proved by shipping, airlines companies

Receiving and examining inspection requirements

Reviewing capabilities, technical and implementation

conditions

Accepting or rejecting the inspection

Offering inspection fees

Implementing inspection operations

Granting inspection certificate and recordkeeping

- Inspection requirement document is proved by the international inspection organizations

1.5.2 Reviewing capabilities, technical and implementation conditions

After researching inspection requirement document and related documents to determine: requiring inspection categories, inspection object, performing inspection methods, and company considers the technical capabilities and the conditions for inspection implementation:

- Human resources: the number of inspector and collaborators; professional requirements

- Equipment: type, quantity

- Materials: cameras, the water meter, measuring oil and essential materials

- Inspection document: Field reports, document in accordance with inspection items and objects

- Arranging time work and facilities

1.5.3 Accepting or rejecting the inspection

Afterreviewing capabilities, technical and conditions to inspect, inspection organizationsends a written notice to the customer to accept or refuse inspection If the text iswritten refusal, the organization should point out the reasons for denial

1.5.4 Offering inspection fees

When receiving assessment requirements, organizational sends charge notifications

to customer The notice must have charge methods, unit charge (VND, USD…), the commission agreed, the time and form of payment

Inspection fees are usually calculated according to the following major ways:

- Lump – sum contract for inspection service, depending on the specific work to

be carried out in each case

- Charged by percentage of the shipment value, the volume of goods inspection

- Calculated according to the working days

1.5.5 Implementing inspection operations

The inspector performs in the following order:

Step 1: Preparation

- Identifying categories, objects required

- Identify methods of inspection

- Preparing the equipment, tools and necessary materials

- Planning for inspection and suggesting solutions for situations arising

Step 2: Field Work

- Inspector presences at the field on time, correct location stated in inspection requirement document

- Carrying out the necessary work in accordance with reasonable requests of customer

- Making Field report

- Collecting data and calculations, then giving results

- Preparing a draft survey report

- Collect the documents and related necessary papers

1.5.6 Granting inspection certificate and recordkeeping

Inspector finishes documents required for assessment case, and then sends to leaders for approval.After browsing, official inspection certificate is granted, and may have foreign language versions (follow the customer requesting) Inspection certificate is granted to customers when they pay enough inspection fees and other related feesInspection profile saves in three years for regular assessment cases, saves five years for problems assessment cases

Chapter 2: Evaluation about yellow phosphorus inspection at Dai Viet Inspection and Service Joint

- Director: Vu Van Trung

- Establishment time: November 16th, 2009

Dai Viet Inspection and Service Joint Stock Company (Daivietcontrol) was licensed Business Registration for inspection service business as maritime, cargo and non – cargo inspection by Haiphong Planning and Investment Department Daivietcontrolmet fully the legal conditions in inspection service business according to provisions of the legislation as Commercial Law of 2005(Justice, Commercial Law in 2005, 2005):

- Decree No 20/2006/Decree – Government on February 20th, 2006 of Government prescribed about business condition of cargo inspection

- Circular No 45/2002/Circular – Science, Technology and Environment on July 25th, 2001 of Science – Technology – Environment Department guided to perform inspection service operation of Decree No 20 – Government, Provision

16, Article 3

- Circular No 16/2002/Circular – Science and Technology of Science and Technology Department guided to perform inspection service operation of Decree No 20 – Government, Provision 16, Article 3

In order to have good service quality, company has built and applied Quality Management Systemconsistent with ISO 9001:2008 This system has been

recognized by BVQI London and Ministry Of Science And Technology, Directorate for Standards, Metrology and Quality – Vietnam Certification Centre (QUACERT)

Company had nearly 70 processes relating to all types of inspection based on standards as ISO, FDA, ASTM, API, and TCVN…

2 chief of department; indirect workers – departmental staff with 6 people

Meanwhile, the numbers of people with postgraduate qualifications are 2 people, university degrees are 17 people, and college degrees are 14 people

Maritime department

Industrial department

Figure 2.1: Organizational chart

Source: Human Resources Department (2015)

No Position Duty

- Approving and publishing the quality standard, quality objective

- Approving quality management system and providing various resources to maintain the quality management system operated effectively

- Managing the meeting of leaders related to quality management system

Managing, ensuring and maintaining the quality management system effectively

- Recruitment, reception, maneuvering and training human resources

- Keeping and supplementing personnel records of employees in the company

- Managing the wage level of staff

- Receiving and handling official documents

- Performing clerical work, administration, issuance of documents in the company

- Maintaining and checking the regulations‟ implementation of employee Tracking emulation reward and discipline…

3

Accounting

department

(1 person)

- Making financial statement of the company for the tax authority

- Tax settlement and debts settlement

- Timekeeping to pay for workers

- Performing other job when having requirement of leader

- Estimating material needed, buying them, and supplying material

- Selecting supplier and following trading activity

- Monitoring the performance of contracts and liquidation acceptance

- Handling customer complaints

- Acquiring and collecting customer opinions, monitoring and measuring customer satisfaction

- Aquatic products survey (3 people)

- Chemicals, ores and minerals, and construction materials survey (4 people)

- Sampling test (1 person)

- General cargo (6 people)

This is department that I interned The department had 21 people with chief of department is Dinh Van Bien, 2 departmental staffs and 18 field workers

Source: Human Resources Department (2015)

2.1.4 Overview about inspection services of Dai Viet Inspection and Service

Joint Stock Company

2.1.5.1 Maritime Inspection

- Draft, real number/weight of

cargo delivering/receiving survey

- Vessel damage, condition survey

- Vessel renting/returning

inspection

- Civil liability of ship-owners

inspection (P&I – Protection and

Indemnity)

- Ship seaworthiness survey

- Safe mooring inspection

- Supervising for loading/unloading

- Advising on stowage and coefficient of cargo stowage

- Advising to prevent or limit damage

2.1.5.2 Machinery and necklaces survey

- Category/Capacity inspection

- Quality evaluation

- Status – losses survey

- Synchronization and clearance inspection

of machinery

- Verifying the origin of the equipment

- Supervision of construction / installation

- Inspection machinery testing and

handover

- Inspection of air pollution

Figure 2.3: Machinery and necklaces

survey

Source: Daivietcontrol (2015)

Figure 2.2: Maritime Inspection

Source: Daivietcontrol (2015)

Figure 2.4: Inspection of aquatic

2.1.5.4 Inspection of aquatic products

- Number/weight of cargo survey Packaging

survey

- Quality, damage, and origin survey

- Clearance inspection of cargo

- Sampling/analyzing samples

- Sealing Plan

2.1.5.5 Chemicals, ores and minerals, and construction materials

- Number/weight of cargo survey

- Analyzing components, quality

- Clearance inspection of cargo

2.1.5.6 Sampling

Figure 2.5: Sampling

Source: Daivietcontrol (2015)

- Analyzing physical and chemical indicators

- Determining the names and uses of cargo

- Analyzing the levels of toxic substances

- Consulting the request specific service

- Analyzing and assessing the suitability of the product according to the Vietnamese and International standard

2.1.5.7 Inspection of general cargoes

Figure 2.6: Inspection of general cargoes

Source: Daivietcontroll (2015)