Recommendations to improve the quality of port services to cargo at port of haiphong joint stock company tan vu port branch

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME:TRẦN TRỌNG NGHĨA DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME:TRẦN TRỌNG NGHĨA

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE QUALITY OF PORT SERVICES TO CARGO AT PORT OF HAIPHONG JOINT STOCK

COMPANY -TAN VU PORT BRANCH

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME:TRẦN TRỌNG NGHĨA

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE QUALITY OF PORT SERVICES TO CARGO AT PORT OF HAIPHONG JOINT STOCK

COMPANY -TAN VU PORT BRANCH

Supervisor: Hoàng Thị Lịch

Division: Global Studies and Maritime Affairs

Faculty: Economics

Vietnam is one of the countries in the world that has big potential on maritime with the coastline of 3260 km The trend of global commercialization has created a fiercely competitive environment among countries which have coastline The development of portservices directly contributes to economic and international integration The role of portservices to the national economy is very huge

Port of Haiphong belongs to maritime transport system in the North of Vietnam and has crucial role in development of port system in Vietnam However, the operation of portservices at Port of Haiphong, especially at Tan Vu Port Branch – a branch of Port

of Haiphong still remains limitations and challenges

From this situation, I decided to choose the topic: “Recommendations to improve the quality of port services to cargo at Tan Vu Port Branch” is my thesis topic

I really appreciate the help from the International School of Education (ISE), ISE students has been given chances to practice in many famous enterprises, ports During that time, I had a chance to practice at Tan Vu Port Branch – a branch of Port of Haiphong

I declare that this report is my own unaided work It has not been submitted before

If violated, I am solely responsible for and bear the punishments of the Institution and University

Student Name and Signature

TRẦN TRỌNG NGHĨA

TABLE OF CONTENTS

Preface i

Table of Contents ii

List of Symbols, Abbreviations iv

List of Tables v

List of Figures vi

INTRODUCTION 1

CHAPTER 1: Literature review about portservices and the quality of portservices 3

1.1Overview of portservices 3

1.1.1 Concept of port services 3

1.1.2 Classification of port services 5

1.1.3 Roles of port services to national economy 6

1.2 Quality of portservices 7

1.2.1 Concept of service quality and port service quality 7

1.2.2Services quality criteria 8

CHAPTER 2:Quality of portservices at Tan Vu Port Branch 11

2.1Overview about Tan Vu Port Branch 11

2.1.1 Formation and development 11

2.1.2 Roles and tasks 14

2.1.3 Functions 14

2.1.4 Organizational structure 16

2.1.5 Infrastructure 20

2.1.6 Business resultsof Tan Vu Port BranchinQ2 and Q3 of 2015 21

2.1.7 Development plans in the future of Tan Vu Port Branch 23

2.2Quality of port servicesto cargo at Tan Vu Port Branch 24

2.2.1 Research method 24

2.2.2 Research findings 28

2.3 Evaluation on quality of port services to cargo at Tan Vu Port Branch 34

2.3.1 Advantages 34

2.3.2 Disadvantages 35

2.3.3 Real situation of the quality of port services to cargo at Tan Vu Port Branch 35

CHAPTER 3: Recommendations to improve the quality of port servicesto cargo at Tan Vu Port Branch 39

3.1 Recommendations on development direction of Tan Vu Port Branch in the future 39

3.1.1 Professional business plan 39

3.1.2 Salary for staffs 39

3.1.3 Technique 39

3.1.4 Occupational safety 40

3.2 Recommendations to improve the quality of port services at to cargo at Tan Vu Port Branch 40

3.2.1 Recommendations based on the results of survey questionnaire 40

3.2.2 Specific recommendations 41

CONCLUSION 44

Reference / Bibliography

Appendix

LIST OF ABBREVIATIONS

Q2 – Quarter two

Q3 – Quarter three

COR – Cargo Outturn Report

ROROC – Report on Receipt of Cargo

ETA – Expected Time of Arrival

LIST OF TABLES

TABLE 1.1: Five elements in SERVQUAL model 9

TABLE 2.1: Flows guide to Tan Vu Port Branch 12

TABLE 2.2: Berth system at Tan Vu Port Branch 20

TABLE 2.3:Business results of the port in Q2 and Q3 of 2015 21

TABLE 2.4: Survey questionnaire sample 24

TABLE 2.5: Gender distribution of respondents 26

TABLE 2.6: Job distribution of respondents 27

TABLE 2.7: Service quality dimension groups in ROPMIS model 27

TABLE 2.8: KMO and Bartlett’s Test 32

TABLE 2.9: Rotated Component Matrix 32

TABLE 2.10: Descriptive statistics 33

TABLE 2.11: Implementation of output by types of goods from 2013 to 2015 36

LIST OF FIGURES

FIGURE 2.1: Flow chart guide to Port of Haiphong 13 FIGURE 2.2: Organizational structure of Tan Vu Port Branch 17 FIGURE 2.3: Terminal area of Tan Vu Port Branch 21

INTRODUCTION

Necessity

Globalization trend, international economic integration and trade liberalization are the striking issues of recent world’s economy This feature has created the high connection and high interdependence among nations and regions In that context, every nation has to struggle to integrate into the general trend, adjust policies to create favorable conditions for the integration process

Associating with the movement trends of the region and the world, Vietnam is also implementing the adjustment of mechanisms and policies and open international economic relationships Maritime is one of the most important sectors contributed positively to the overall development of the country’s economy

Over 80% of imported and exported goods are transported by sea, commercial port system plays a crucial role for commercial activities in Vietnam Therefore, the quality of port services are the top concerns for port managers in order to ensure the operational capacity of port

After practicing in Tan Vu Port Branch, I give some recommendations to improve the quality of port services at Tan Vu Port Branch in order to not only enhance the port’s reputation to customers, but also ensure the economic benefits of port

- Inspecting the components of services quality scale of commercial ports

- Inspecting the relationship between the components of services quality scale

of commercial ports and customer’s satisfaction

- Making recommendations to improve the quality of port services to increase the level of customer’s satisfaction

- Contributing to provide the information on the factors to measure the quality

of port services that customers expect to receive from the Tan Vu Port Branch

CHAPTER 1: LITERATURE REVIEW ABOUT PORT SERVICES AND THE QUALITY OF PORT SERVICES

1.1 Overview of portservices

In the current perspective, shipping in general, maritime shipping in particular is a type of services Services here need to understand in the broadest sense, including all maritime activities The system of marine production process including: transportation process, loading and unloading process In recent years, due to the high economic growth in the global, the amount of cargo through the portconstantly increase, soportservicesfor ships and cargoes also sharply increase

1.1.1 Concept of portservices

In order to understand clearly about port services, let’s start learning the concept of general services

1.1.1.1 Concept of general services

According to Vietnamese encyclopedia, servicesis defined as: “Services are activities that serve the satisfaction of the needs of production, business and living” Depending on particular circumstances, services includes: a specialized work; the temporary or full use of an asset; the use of a durable asset… Production, business and services closely interact Services is a condition to develop production and business The development of high quality and appropriate services is a manifestation of the developing economy and a civilized society

Due to the economic and social significance, services becomes an important economic sector, plays a crucial role in the economic structure of countries with high growth rate According to OECD, a developing economy has the share of services about 70% of GPD and approximately 70% of employees work in services sector The proportion of services in the U.S economy account for 85% of GPD, and

it is 73.7% in Hong Kong (Doanh, 2005)

Also in Vietnamese encyclopedia, we also encounter the concept of foreign economic services Foreign economic services is defined as activities that promote and support the activities of foreign trade, production cooperation, technical and economic cooperation with foreign countries, investment, credit, international

travel, and serving clients in the scopes mentioned above Foreign economic services include insurance, shipping import and export of goods, international payment, trade information, postal, telecommunication, maintenance, repair and assembly of machine import, supply ship repair, maritime services, aviation services, brokerage and consultancy in foreign economic field as well as invisible import and export services such as labor export, transfer remittances…

1.1.1.2 Concept of portservices

According the traditional aspect, the primary task of the port is cargo handling Currently, the business area of the port is expanded, apart from cargo handling, the port is also on behalf of ship owner and shipper to do many other related services such as distribution and monitoring the transport of goods to final customers and becomes logistic centers

Portservices are defined by the World Trade Organization (WTO): “Port services are the use of port resources including infrastructure and facilities, labor forces to provide service toward vessel, cargo, and passenger for customers Port plays a role

as a supplier and ship-owner, shipping agency, cargo owner and consignee trustee are considered as a customer” (Secretariat, 1991) Due to the common features of this kind of services as well as the diversity and the complexity of services in general and portservices in particular, plus different interpretations among nations, therefore making the most common definition for this kind of services become more and more difficult We consider the concept of portservices on the coverage of the World Trade Organization (WTO), the European Union (EU) and narrower scope of some specific countries

According to WTO, in the Uruguay Negotiation Round, the General Agreement on Trade Related Services – GATS was launched for the first time This agreement introduced the concept of the services sectors by listing the sectors, subsectors, headings and subheadings

According to EU, in the route for implementing GATS, EU sent a request to members, detailing the types of supportsfor maritime transport with the following definitions:

- Cargo handling services means the services performed by handling

excludingservicesprovided by labor force in the port This services consists of organizing and monitoring processes: loading and unloading goods from ship; loading and unloading goods from barge; and receiving, delivering and preserving goods before the shipment or after discharging

- Storingservices means the rental of warehouse and yard in order to store goods at the port’s area

- Custom declaration services (or custom brokerage services) is a services in which a party is on behalf of another party to do the custom formalities relating to the export, import of goods

- Maritime agency services means agents represent the business’s interests of one or more carriers in the specified geographical area

1.1.2 Classification of portservices

1.1.2.1 Base on the targets

- The portservices relating to ships:

+) Shipping agency services

+) Ship supplying services

+) Ship repairing services

+) Towage services

+) Ship cleaning services

- The portservices relating to goods:

+) Cargo tallying services

+) Cargo handling services

+) Warehousing services

+) Cargo preserving services

+) Custom declaration services

- General services:

+) Agency services for sea transport

+) Maritime brokerage services

1.1.2.2 Base on the characteristic of services

- The portservices that are direct:

+) Ship supplying services

+) Ship repairing services

+) Towage services

+) Ship cleaning services

+) Cargo tallying services

+) Cargo handling services

+) Warehousing services

- The portservices that are neutral:

+) Shipping agency services

+) Maritime agency services

+) Maritime brokerage services

1.1.3 Roles of portservices to national economy

Among any means of transport, sea transport plays a crucial role Every year, over 90% of cargoes in the world are transported by sea route Port and portservices and maritime transport contribute to the process of economic development In fact, most

of the coastal countries in the region and around the world have become strong and fast development in economy, especially in maritime affair Because port is an important national hub, connecting the regions of country, linking that country with the outside world by traffic arteries such as waterways, roads, railways, airways in order to transport cargoes and passengers

Port is the clue of the circulation of goods, is the intermediary of the process from production to consumption of most cargoes In other words, port and portservices are a link of the external economic activities Port not only plays an important role

in the production chain of national economy, but also relates to other sectors such as sale, trading, agency, insurance, law, finance, bank, and travel… And these activities have brought a significant benefit for the coastal nations For instance, a ship which want to berth will bring about many services such as towage services, cargo handling services, storing services, preserving services… All these activities bring a significant source of income for the national budget

For the commercial functions and the international trade, port is the gate of external economy However, commercial activities here not only reflect the exchange of goods import, the transport of domestic goods but also is the place where circulate the sale in the form of transit trade Especially during the international exchange, the cooperation among nations on portservices as the form of transit is growing Vietnam locates on the international sea route, where the density of ships are high, connecting the regions in Eastern Hemisphere and Western Hemisphere This is a favorable condition for the development of the commercial portservices

Clearly, port has an extremely important significance in the national economy and bring in a significant resource of benefits for the country At the same time, if a country want to operate the advantages of port, this port must be attractive through its services Therefore, the role of port to national economy of the country depends

on its services Vietnam is a nation which has potential on the development of port,

so developing the portservicesis the important mission in this period

1.2 Quality ofportservices

1.2.1 Concept of service quality and port service quality

The quality of goods is tangible and can be measured by objective criteria such as functionality, feature and reliability However, the quality of services is invisible The customer receives this kind of product through communication, information and experience The striking feature is that the customer can only assess the overall quality of the services after “buying” and “using” it Therefore, the document determines the quality of services based on: subjective, attitude, and ability to recognize

Lewis and Booms stated that: “Services quality is a measure of how well the services level delivered matches customer expectations”(Lewis and Booms, 1983)

Portservices quality may also be considered:

- from the technical-technological aspect including: development level of the infrastructure and superstructure, quality of access by sea, availability of port equipment, development level and fitness of technological loading/discharging and warehousing procedures, organization of transport within the terminal, standardization of transport units and vehicles, implementation of information and communication technologies, development level of the intermodal system, land connections with the port hinterland

- from the aspect of port organization and management, which is considered most responsible for stakeholders’ coordination, port integration in the traffic of goods flows, investments in the area of infrastructure and new technologies, and for the quality management system and enhancement of the port services quality in accordance with customer requirements

- from the aspect of customers, referring to services reliability, time required, frequency, flexibility, availability, competitiveness, safety, relations with port management.(I Kolanović, Č Dundović, A Jugović, 2011)

1.2.2Services quality criteria

Recently, there are many common criteria that are used to evaluate services quality, however, the most popular model that are used is the model of Parasuraman (Parasuraman, A., Zeithaml, V.A and Berry, L.L., 1985) According to Parasuraman, any services are experienced by customers based on the 10 following components:

- Reliability: Being able to perform appropriate services and on time at first

- Responsiveness: The willingness of staffs to help customers Requiring the enthusiastic and capable staffs

- Competence: Requiring skill and knowledge to provide expected services at all levels in the organization

- Access: Relating to the ease of communication, convenient hours, reduce waiting time

- Communication: Relating to the language that customers can understand and listen sincerely to customers

- Courtesy: Respecting, caring and being friendly with customers

- Credibility: Creating confidence for customers that they can trust the company

- Security: The ability to ensure the safety of customers, expressing through physical safety, finance and information security

- Understanding: The ability to understand the demands of customers through the understanding of customers’ requirements

- Tangible: Including assets such as tangible and intangible asset, appearance, attire of staffs

This model had the advantages of covering almost every aspect of the services, however, it was very difficult to assess and analyze In 1988, Parasuraman corrected

it and formed and new model included 5 elements That was SERVQUAL model (Parasuraman, A., Zeithaml, V.A and Berry, L.L., 1988)

Table 1.1 Five elements in SERVQUAL model

1 Reliability Being able to perform the appropriate services and on time at

first

2 Responsiveness Representing the desire and willingness of staffs to provide

timely services to customers

3 Assurance Showing the specialized level and the way to serve

customers

4 Empathy Demonstrating the care to each individual customers

5 Tangible Including physical assets and equipment

Vinh Van Thai based on the qualitative research, the theory of services, the quality

of services, and the SERVQUAL model to give specific scale of 6 components of the quality of portservices(Vinh Van Thai, 2007) (ROPMIS):

- Resources-related quality dimension: The availability of equipment, the condition of facilities, and the ability to track goods and infrastructure, financial resources, etc

- Outcome-related quality dimension: The performance speed of services, the reliability of services (delivering and receiving time), providing consistent services, ensuring the safety of goods and the accuracy of documents, the diversity and availability of services

- Process-related quality dimension: Interactions between staffs and customers, for example, how customers perceive the behavior of staff in dealing with customers’ requirements, staff’s knowledge of customers’ wants and needs, as well as application of technology in better serving the customers

- Management-related quality dimension: The application of information technology in operation and monitoring Understanding the needs of customers and continuing improving towards customers’ demands

- Image/reputation-related quality dimension: Being prestige and reliable port

in the market

- Social responsibility-related quality dimension: Involving the ethical perception and operations of an organization to behave in a socially responsible manner

In this study, I choose to use the services quality criteria of Vinh Van Thai and Devinder Grewal in order to assess the quality of port services at Tan Vu Port Branch in Haiphong City because ROPMIS is more suitable than SERVQUAL to the maritime industry since the model combines the image and social responsibility

CHAPTER 2: QUALITY OF PORTSERVICES AT TAN VU

PORT BRANCH

2.1 Overview about Tan Vu Port Branch

Name of company: Port of Haiphong Joint Stock Company – Tan Vu Port Branch

Telephone: +84.31.3262608

Address: Dinh Vu Industrial Zone

2.1.1 Formation and development

In order to meet the demand of the cargo output which is on the increase through sea route and reduce the load for the inner-city port, Port of Haiphong JSC has invested in constructing new berths in Dinh Vu Industrial Zone These berths are very large, modern and able to handle cargoes from high capacity vessels In order

to directly operate the production at this area, in 28th November 2008 Port of Haiphong decided to form Tan Vu Port based on the decision No.4271/QĐ-HĐTV Tan Vu Port Branch is belong to Port of Haiphong, with the responsibilities on handling cargo, freight forwarding and transporting The direct workforce of the port consists of 1 motorized team, 1 handling team, 1 freight forwarding team The port has 5 berths with the total length of 980 m

2.1.1.1 Geographical terrain

Tan Vu Port locates on Bach Dang flow, and the coordinate is 20050N, 106041E The area of this port is about 61 hectares (including berth area and yard area) The east of the port abuts on Vinalines Port, the west of the port abuts on Dinh Vu Joint Stock Port, the south of the port abuts on highway and the north of the port abuts on navigable flow

Tan Vu Port locates in the Red River Delta triangle with favorable geographical location on the river way, road and air route

- About the river ways, from Haiphong to Ha Noi, vessels can go through Cam River, Duong River, Kinh Thay River or Dao River, Lach Tray River, Van Uc River, Thai Binh River The final destination is Red River From Haiphong to Mong

Cai, vessels can go through Bach Dang River, Cai Trap channel, Lach Huyen River and the final destination is Ha Long Bay

- About the road, Highway 5 is primary highway linking Haiphong – Hai Duong – Ha Noi Highway 10 is the way linking Haiphong – Thai Binh – Nam Dinh

- The airline is very favorable Recently, Cat Bi Airport is upgrading to a international airport

Those are favorable graphical condition for transporting goods to all cities of the country

2.1.1.2 Climate and weather condition

Tan Vu Port is affected by monsoon Basing on Beaufort Wind Scale, if the level of wind is 5 or lower, the port can operate normally But if the wind level is from 5 to

7, the port will face some troubles when operate and the productivity decreases sharply When the wind level is 7 or higher, the port must stop operating

In hurricane season, the port could be affected by storms formed in Philippine’s archipelago Storms cause heavy rains and have bad influence on the operation of the port

The navigable flow linking Tan Vu Port with Northern Gulf is about 32 km

Table 2.1 Flows guide to Tan Vu Port Branch

Lach Huyen 17.5 100 -6.7

(Source: (Luồng Lạch Huyện, 2015))

Figure 2.1 Flow chart guide to Port of Haiphong

(Source: (Luồng Lạch Huyện, 2015))

- Draught in berth

In the investment process and berths dredging project, berths were rebuilt and dredged with the depth is -10.2 m and able to allow large ships to enter

2.1.2 Roles and tasks of Tan Vu Port

Tan Vu Port is a branch of Port of Haiphong JSC, so this plays an important role in importing and exporting goods, machinery, and equipment for domestic and foreign market The tasks of this port is handle container, equipment, iron and steel and bulk cargoes This also contribute to the production activities of Port of Haiphong The cargo output accounts for 9%, revenue account for 14% of total of Port of Haiphong in 2014

2.1.3 Functions

The first function of Tan Vu Port is handling containers Recently, the port serves for many carriers Container services include transportation services, packaging services, preserving services and other services

The second one is handling iron and steel, equipment and bulk cargoes This is also

an important part in order to support for handling containers, taking advantage of every possibility of equipment to improve the efficiency of port’s operation

The last one is managing strictly workforce and production to achieve high economic efficiency, enhance labor’s skill and take care for employees

In general, there are three primary services to cargo of the port, those are: cargo handling service, freight forwarding service and storing service

2.1.3.1 Cargo handling service

Tan Vu Port Branch implements handling services based on the signed contract between the port and cargo owner, shipper or curator

For exported goods, after ship owners making commodity arrangement scheme, shipper and dispatch department make the plan to deliver goods for ship owners Basing on this plan, in regulated date and time, shipper will deliver goods to regulated destination The port will arrange the labor force to loading the cargoes into ship During handling process, shipper must be present to monitor the handling process

For imported goods, when the Notice of Readiness is ready, the port have to prepare the vehicles and handling equipment in order to handle the cargoes from ship When

the losses are detected, the port have to make a report (COR – Cargo Outturn Report) After the handling process, both the port’s curator and ship owner make a record (ROROC – Report on Receipt of Cargo)

Specific regulations of cargo handling:

+) Loading and unloading cargoes within the port will be implemented

by the port

+) In case when shippers desire to use their vehicles and equipment to handle the cargoes, this must be allowed by the port and shippers have to pay for this

+) The port have to publish the handling norm for each type of goods based on the actual handling capacity of the port

+) During the handling process, shippers or ship owners have to report to the port about dangerous goods, the characteristic of the goods in order to have the right solution to handle those goods

+) The port has the right to stop handling cargo when the ship cannot ensure the safety condition

2.1.3.2 Freight forwarding service

Tan Vu Port Branch implements freight forwarding services basing on the signed contract between the port and the cargo owners or shippers The contract must be formed in right regulation

The price list of freight forwarding services at Tan Vu Port Branch:

- Bulk cargo: 900d/ton

- Packaged cargo: 2,300d/ton

- Iron and Steel: 1,400d/ton

- Equipment: 3,500d/ton

- Container: 8,000d/container

- Other cargoes: 1,400d/ton

2.1.3.3 Storing service

For exported cargoes, the cargo owners have to deliver the exported cargo list and register to the port in order to arrange the warehouse and yard and make the plan to handle the cargoes

For imported cargoes, after receiving ETA – Expected Time of Arrival, the cargo owners have to notify to the port to arrange warehouse and yard

Specific regulations of storing services:

+) The port is responsible for preserving goods

+) The port has the right to refuse storing and preserving goods for labeling goods

non-+) If the port detects the damaged goods, the port have to report immediately to the cargo owners to solve At the same time, the port have to carry out the necessary solution to prevent and minimize the losses

2.1.4 Organizational structure

Although Tan Vu Port a branch of Port of Haiphong JSC, the port still fully have operational departments to manage, labor force teams, handling vehicle to handle the cargoes Director is person who monitor and handle all the task of the port Deputy Directors are people who support manager Business operations department

is the key department supporting Director in monitoring all tasks in manufacturing business Therefore, the manufacturing business situation of the port is improved, contributing to increase the revenue of the port and also increase the income of the staffs

Thepersonnel of the port:

- Management staffs: 44 people

- Direct labors: 209 people

- In direct labors: 171 people

- Total: 424 people

Management staffs include the leaders of the port and staffs from departments Direct labors consists of workers, drivers In direct labors are freight forwarders, repairers, security teams…

Figure 2.2 Organizational structure of Tan Vu Port Branch

(Source:Administration Department of Tan Vu Port Branch)

- Director

Director of Tan Vu Port is the leader of the port and directly responsible to Party Committee, Council members, General Director of Port of Haiphong for receiving targets, plans, organizing efficient business production, completing the plans

-Information technology Team

Motorized Team

- Deputy Directors

Deputy Directors are people who are on behalf of Director and undertake a field of his/her expertise on assigned functions and powers They directly monitor, manage and be responsible for reporting to Director about the assigned task

Deputy Director of Operation is person steering the tasks of handling cargoes, freight forwarding import and export through the port Directly managing and steering handling team and freight forwarding team

Deputy Director of Technique is person who is in charge of managing the use of vehicles, equipment which help handle and transport goods; ensuring the quantity and the quality of materials and checking and repairing equipment and vehicles Directly managing and steering motorized team

- Administration department

Supporting Director in staff issues, arranging organizational structure, monitoring direct production and ensuring policies for staffs of the port Besides, basing on business production situation to support Director in organizing salary

- Business operation department

The task of this department is organizing ships and cargoes operation, planning ship, warehouse liberation and monitoring process of the implementation of plans This department assist Director in operational measures such as berth, warehouse, and equipment of the port…

Monitoring production chain of the port, assisting Director in handling capacity, reporting cargo output through the port every day to Director Organizing briefings

in the port and tackling the problems in handling process

Assisting Director about the price and directly signing operation contract with carriers, cargo owners Organizing berth area and water vehicle in the port

- Finance department

Following financial activities of the port, collecting and reflecting the expenditures

of the port Checking the procedures and report timely to Director about the losses

of assets This department is in charge of managing bonus funds, salary funds…

Implementing economic accounting regime and creating financial statements about income and expense situation

- Technique – Material – Safety department

Being responsible for managing vehicles and equipment and then planning maintenance, periodically repair those… Besides, researching and innovating handling tools in order to enhance operation ability of equipment Ensuring the protective equipment for direct labor force Organizing and training employees about safety at work and ensuring the policies for injured staffs

- Information technology team

Managing IT network of the port, applying IT in managing and monitoring the production Providing cargo data for carriers and partners

- Security team

Being responsible for ensuring the security at the port; checking and controlling people and vehicles go in and go out of the port in order to guarantee the rules and the regulations of the port

- Motorized team

Being in charge of directly managing the vehicles and equipment of the port Deploying handling, transporting goods inside of the port basing on handling options Ensuring the technical status of equipment, keep maintenance, researching the saving fuel, material method

- General freight forwarding team

Organizing operation and assume the task of receiving and delivering goods from seas or from vehicles of shippers Implementing delivering goods for shippers in order to ensure the accurate principles and procedures Arranging goods in warehouse and yard to check the production and the preservation of goods Ensuring activities that help handling: quick arrangement, easy to observe, addressing the delivering and receiving procedures

- Handling team