RECOMMENDATIONS TO IMPROVE THE FREIGHT FORWARDING SERVICES FOR LCL CARGOES AT DUYEN HAI ROAD TRANSPORT CO ,LTD

- MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME: NGUYEN LE HOANG DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATI

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MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: NGUYEN LE HOANG

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE FREIGHT

FORWARDING SERVICES FOR LCL CARGOES AT DUYEN

HAI ROAD TRANSPORT CO., LTD

HAI PHONG – 2015

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: NGUYEN LE HOANG CLASS: GMA 02

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE FREIGHT

FORWARDING SERVICES FOR LCL CARGOES AT DUYEN

HAI ROAD TRANSPORT CO., LTD

Supervisor: Doan Trong Hieu

RECOMMENDATIONS TO IMPROVE THE FREIGHT FORWARDING SERVICES FOR LCL

CARGOES AT DUYEN HAI ROAD TRANSPORT CO.,LTD

PREFACE

Nowadays, in the context of development, industrialization and globalization are happening strongly and fast in all over the world, which create many potential chances for developing countries such as Vietnam In relations between countries and countries, economic issues are always the most important factors to be discussed Foreign trade is a sustainable way for Vietnam to develop since we join the WTO There are no other choice is to boost exports, give priority to the export and import operations to create a competitive advantage for them Foreseeing the importance of training and high-quality workforce recruitment in the foreign trade sector, many companies have taken the initiative to contact cooperation with universities, help creating conditions for students practice and working in the real environment combined with the knowledge about foreign trade techniques they were taught at school

Vietnam Maritime University is one of these universities which already applied this model successfully Thanks to the help from the International School of Education (ISE), ISE students has been given chances to practice in import and export business, logistics and transportation companies to be able to apply the knowledge learned into real business During the practice times, I had a chance to practice at Duyen Hai Road Transport Co., LTD (TASA TRANSPORT), one Member Company of DUYEN HAI MULTIMODAL TRANSPORT JSC (TASA DUYEN HAI) Duyen Hai Road Transport Co., LTD is a company which specialized in road transportation, freight forwarding process, import and export through Haiphong port and the other ports in surrounding area In this time, I was allow to know not only about freight forwarding services, how does it operate but also know many things in real life that I never know before Now, I would like to present my dissertation about recommendations to improve the LCL freight forwarding services at Duyen Hai Road Transport Co., LTD

I also want to give my thanks to the general director and all the staff of Duyen Hai Road Transport Co., LTD who allowed me to practice at the company

I declare that this report is my own unaided work It has not been submitted before

If violated, I am solely responsible for and bear the punishments of the Institution and University

Student Name and Signature

Nguyen Le Hoang

ACKNOWLEGEMENT

Firstly, I would like to express my sincere gratitude to my advisor Prof Doan Trong Hieu for the continuous support of my dissertation, for his patience, motivation, and immense knowledge His guidance helped me in all the time of research and writing

of this thesis I could not have imagined having a better advisor and mentor for my study

RECOMMENDATIONS TO IMPROVE THE FREIGHT FORWARDING SERVICES FOR LCL

CARGOES AT DUYEN HAI ROAD TRANSPORT CO.,LTD

TABLE OF CONTENTS

Preface i

Acknowledgement ii

List of abbreviation v

List of table vi

INTRODUCTION 1

1 The importance of the topic 1

2 Research structure 1

3 Research Object 1

4 Research Scope 1

5 Research Method 2

CHAPTER 1: LITERATURE REVIEW 3

1.1 Definition of freight forwarding services 3

1.2 Freight forwarder 3

1.3 Forwarder responsibility and rights 4

1.4 Forwarder liability 5

1.5 LCL freight forwarding process 6

1.5.1 The definition of LCL cargo 6

1.5.2 Consolidator 6

1.5.3 General LCL forwarding process 6

1.6 Legal basis framework 11

CHAPTER 2: THE SITUATION OF LCL FREIGHT FORWARDING SERVICES AT DUYEN HAI ROAD TRANSPORT CO., LTD 12

2.1 Introduction about company 12

2.1.1 Introduction about Duyen Hai Multimodal Transport JSC (TASA Duyen Hai) 12 2.1.2 History 13

2.1.3 Functions 13

2.1.4 Organization 14

2.1.5 Member Companies 14

2.1.6 Personnel 16

2.1.7 Introduction about Duyen Hai Road Transport Co., ltd 17

2.2 The situation of LCL cargo freight forwarding services at Duyen Hai Road Transport Co., ltd 19

2.2.1 The LCL cargoes freight forwarding process 19

2.2.2 The LCL business result at Duyen Hai Road Transport Co., ltd Company 29

CHAPTER 3: EVALUATION AND RECOMMENDATIONS 30

3.1 Goals and directions 30

3.2 Evaluation about LCL forwarding activities at TASA 30

3.3 Recommendations 32

CONCLUSION 38

RECOMMENDATIONS TO IMPROVE THE FREIGHT FORWARDING SERVICES FOR LCL

CARGOES AT DUYEN HAI ROAD TRANSPORT CO.,LTD

LIST OF ABBREVIATIONS

LCL Less than container load

CFS Container Freight Station

D/O Delivery Order

B/L Bill of Lading

C/O Certificate of origin

EIR Equipment Interchange Receipt

LIST OF TABLES

Table 1: The number of staffs TASA TRANSPORT Company

Table 2: Standard of Containers

Table 3: LCL cargo forwarding business result (2011-2014)

RECOMMENDATIONS TO IMPROVE THE FREIGHT FORWARDING SERVICES FOR LCL

CARGOES AT DUYEN HAI ROAD TRANSPORT CO.,LTD

INTRODUCTION

The importance of the topic

In the context of globalization in all over the world, economic integration between countries with each other is increasing strongly Economic integration rises up quickly also bring the chance to increase the export activities and import activities more than ever before With the development of foreign trading, forwarding services also expands and both in quality and quantities and take an important role

in cargo transportation The forwarding services can me see to be link to connect sellers and buyers, manufacturers and customers

In Vietnam, although foreign trading activities only happens in some decades recently, they also play an important part to the development of the economy and open more relationships in many fields between Vietnam and other countries Forwarding process is not only a continuous economic process but also a big part of trading, increase the efficiency of foreign trading

Understand the importance of freight forwarding services; I would like to choose the topic: “Recommendations to improve LCL freight forwarding services at Duyen Hai Road Transport Co., ltd” to write in this dissertation

Research Structures

1 Introduction

2 Chapter 1: Methodology

3 Chapter 2: The situation of LCL forwarding services at Duyen Hai Road Transport Co., LTD

4 Chapter 3: Evaluation and recommendations

5 Conclusions

Research Object

Besides learning about Duyen Hai Road Transport Co., ltd, the research object of this dissertation is to clarify the cargo forwarding activities, the reality or current status of LCL cargoes activities at Duyen Hai Road Transport Co., ltd From these activities to point out the advantages and disadvantages, the difficulties, strength and limitations of the company with LCL cargoes activities, and in the last part solutions and recommendations to solve will be proposed

Research Scope-subject

Research Subject: the freight forwarding services for importing and exporting LCL cargoes at Duyen Hai Road Transport Co., ltd

Research Scope: The reality and current status of operative LCL cargoes activities at Duyen Hai Road Transport Co., ltd

Research Method

Analysis: Data of the research is collected by many ways In this research, the most commons ways to collect numbers and evaluate the operations are interviewing the forwarder staffs and comparisons numbers from annual reports By these ways, comments and evaluations about the operations of the company can be proposed

 Interviewing the staff forwarders directly

 Comparisons statistics from annual reports

 Observation from practical cases or in daily works