Answer: FALSE Diff: 2 Type: TF Page Ref: 36 AACSB: Analytic skills CASE: Analysis A-level Heading: 2.2 How Information Systems Serve Management 3 Business processes refer to the manner i
Trang 1Management Information Systems, Cdn 6e (Laudon et al.)
Chapter 2 How Businesses Use Information Systems
1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information
Answer: TRUE
Diff: 1 Type: TF Page Ref: 36
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
2) Deciding whether to introduce a new product line is the responsibility of an operational manager Answer: FALSE
Diff: 2 Type: TF Page Ref: 36
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
3) Business processes refer to the manner in which work is organized, coordinated, and focused to produce a valuable product or service
Answer: TRUE
Diff: 2 Type: TF Page Ref: 33
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
4) The performance of a business firm depends on how well its business processes are designed and coordinated
Answer: TRUE
Diff: 2 Type: TF Page Ref: 33
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
5) Information systems automate many steps in business processes that were already automated Answer: FALSE
Diff: 2 Type: TF Page Ref: 35
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
6) Ordering a book online from Chapters.Indigo.ca or downloading a music track from iTunes are entirely new business processes based on old business models
Answer: FALSE
Diff: 2 Type: TF Page Ref: 35
AACSB: Reflective thinking skills
Trang 27) Functional systems that operate independently of each other are becoming a thing of the future because they cannot easily share information to support cross-functional business processes
Answer: FALSE
Diff: 2 Type: TF Page Ref: 35
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
8) Operational management, middle management, and senior management each use a specific type of system to support the decisions they must make to run the company
Answer: TRUE
Diff: 2 Type: TF Page Ref: 36
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
9) At the operational level, tasks, resources, and goals are predefined and highly unstructured Answer: FALSE
Diff: 2 Type: TF Page Ref: 36
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
10) Managers need TPS to monitor the status of internal operations and the firm's relations with the external environment
Answer: TRUE
Diff: 2 Type: TF Page Ref: 36
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
11) Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it
Answer: TRUE
Diff: 2 Type: TF Page Ref: 37
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
12) Middle management needs systems to help with monitoring, controlling, decision making, and administrative activities
Answer: TRUE
Diff: 2 Type: TF Page Ref: 37
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 313) Sometimes you will hear TPS referred to as business intelligence systems because they focus on helping users make better business decisions
Answer: FALSE
Diff: 2 Type: TF Page Ref: 37
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
14) Digital dashboards are becoming an increasingly popular feature of DSS
Answer: FALSE
Diff: 2 Type: TF Page Ref: 38
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
15) Information that was previously fragmented in different systems can be easily shared across the firm
to help different parts of the business work more closely together
Answer: TRUE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
16) Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization
Answer: TRUE
Diff: 2 Type: TF Page Ref: 42
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
17) Supply chain management (SCM) systems help businesses manage relationships with their
customers
Answer: FALSE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
18) Customer relationship management (CRM) systems help firms manage their relationships with their customers
Answer: TRUE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 419) SCM systems consolidate and integrate customer information from multiple communication
channels
Answer: FALSE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
20) Transaction processing systems (TPS) enable organizations to better manage processes for capturing and applying knowledge and expertise
Answer: FALSE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
21) Knowledge management systems (KMS) also link the firm to external sources of knowledge
Answer: TRUE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
22) KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization
Answer: TRUE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
23) DSS applications create deep-seated changes in the way the firm conducts its business, and they are often costly to implement
Answer: FALSE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
24) Intranets and extranets are really more technology platforms than specific applications
Answer: TRUE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 525) An intranet typically centres on a portal that provides a single point of access to information from several different systems and to documents using a Web interface
Answer: TRUE
Diff: 2 Type: TF Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
26) End users are representatives of departments outside the information systems group for whom applications are developed
Answer: TRUE
Diff: 2 Type: TF Page Ref: 55
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.4 The Information Systems Function in Business
27) Transaction processing systems are most commonly used by the senior management level of an organization
Answer: FALSE
Diff: 2 Type: TF Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
28) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business
Answer: TRUE
Diff: 1 Type: TF Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
29) A hotel reservation system is a typical example of a management information system
Answer: FALSE
Diff: 2 Type: TF Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
30) Management information systems typically support non-routine decision making
Answer: FALSE
Diff: 2 Type: TF Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 631) Enrolling employees in benefits plans is a business process handled by the finance and accounting function
Answer: FALSE
Diff: 2 Type: TF Page Ref: 34
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
32) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favour of cross-functional systems
Answer: TRUE
Diff: 2 Type: TF Page Ref: 35
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
33) Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment
Answer: TRUE
Diff: 2 Type: TF Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
34) Most MISs use sophisticated mathematical models or statistical techniques
Answer: FALSE
Diff: 2 Type: TF Page Ref: 37
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
35) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance
Answer: TRUE
Diff: 1 Type: TF Page Ref: 38
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
36) Decision-support systems use internal information as well as information from external sources Answer: TRUE
Diff: 2 Type: TF Page Ref: 38
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 737) ESSs are designed to serve the middle management of the organization
Answer: FALSE
Diff: 2 Type: TF Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
38) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS
Answer: TRUE
Diff: 2 Type: TF Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
39) ESSs are designed primarily to solve specific problems
Answer: FALSE
Diff: 2 Type: TF Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
40) Information supplied by an enterprise system is structured around cross-functional business processes
Answer: TRUE
Diff: 2 Type: TF Page Ref: 42
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
41) Enterprise systems often include transactions with customers and vendors
Answer: TRUE
Diff: 2 Type: TF Page Ref: 42
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
42) Supply chain management systems are more externally oriented than enterprise systems Answer: TRUE
Diff: 3 Type: TF Page Ref: 42
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
Trang 843) Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems
Answer: TRUE
Diff: 2 Type: TF Page Ref: 45
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.3 Systems That Span The Enterprise
44) CN reduced costs and improved customer service significantly because it had learned how to apply new technology to improve the processes involved in intermodal transfers
Answer: TRUE
Diff: 2 Type: TF Page Ref: 32
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
45) The sales and marketing function is responsible for selling the product
Answer: TRUE
Diff: 2 Type: TF Page Ref: 34
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
46) The sales and marketing function is responsible for assembling the product
Answer: FALSE
Diff: 2 Type: TF Page Ref: 34
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
47) System outputs do not include online and hard-copy reports for management and employee
paycheques
Answer: FALSE
Diff: 2 Type: TF Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
48) Toronto-based Dundas Data Visualization's digital dashboard delivers comprehensive and accurate information for decision making
Answer: TRUE
Diff: 2 Type: TF Page Ref: 40
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 949) A point-of-sale system captures purchase and payment data at a physical location where goods or services are bought and sold using computers, automated cash registers, scanners, or other digital devices
Answer: TRUE
Diff: 2 Type: TF Page Ref: 41
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
50) Enterprise applications automate processes that do not span multiple business functions and
organizational levels and may extend outside the organization
Answer: FALSE
Diff: 2 Type: TF Page Ref: 42
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
51) Canadian Tire uses an extranet to communicate between the home office and its associate
dealerships to broadcast information, saving the company potentially millions of pieces of paper formerly used for this type of communication
Answer: TRUE
Diff: 2 Type: TF Page Ref: 44
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
52) The Internet has become a powerful tool for instantly mobilizing interest groups for political action and fundraising
Answer: TRUE
Diff: 2 Type: TF Page Ref: 44
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
53) "Interaction" jobs tend to be professional jobs in the service sector that require close coordination and collaboration
Answer: TRUE
Diff: 2 Type: TF Page Ref: 45
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 3.3 Using Information Systems to Achieve Competitive Advantage
54) People working together can complete a complex task faster than the same number of people working in isolation from one another
Answer: TRUE
Diff: 2 Type: TF Page Ref: 47
AACSB: Reflective thinking skills
Trang 1055) People working collaboratively in groups can come up with less innovative ideas for products, services, and administration than the same number working in isolation from one another
Answer: FALSE
Diff: 2 Type: TF Page Ref: 47
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 3.3 Using Information Systems to Achieve Competitive Advantage
56) Identifying customers is a responsibility of the function
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
Answer: D
Diff: 1 Type: MC Page Ref: 34
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
57) Producing bills of materials is a business process within the function
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
Answer: C
Diff: 1 Type: MC Page Ref: 34
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.1 Business Processes and Information Systems
58) Which of the following is an example of a cross-functional business process?
Diff: 2 Type: MC Page Ref: 35
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.1 Business Processes and Information Systems
Trang 1159) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
Diff: 2 Type: MC Page Ref: 36
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
60) To monitor the status of internal operations and the firm's relations with the external environment, managers need systems
Diff: 2 Type: MC Page Ref: 36
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
61) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
Diff: 2 Type: MC Page Ref: 37
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
62) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of
A) knowledge management systems
B) transaction processing systems
C) executive-support systems
D) management information systems
Answer: D
Diff: 3 Type: MC Page Ref: 37
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
Trang 1263) The term "management information systems" designates a specific category of information systems serving:
A) integrated data processing throughout the firm
B) transaction process reporting
C) employees with online access to historical records
D) middle management functions
Answer: D
Diff: 1 Type: MC Page Ref: 37
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
64) Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system?
Diff: 2 Type: MC Page Ref: 38
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
65) John has worked in the marketing department of a computer supplier for five years He obtains information on marketing decisions from a system that handles only marketing data for the firm John is using which kind of system?
Diff: 2 Type: MC Page Ref: 35
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
66) Mary has some decisions to make in regards to pricing her candy products She is wondering what the effect will be on sales if she raises the price by 10 percent and reduces the amount of grams in the candy bags by 2 percent Mary should use what kind of information system to help her make this
Diff: 2 Type: MC Page Ref: 38
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
Trang 1367) Richard has started a new food business He will have about 300 customers per day and receive supplies from 50 suppliers per month In order to keep track of all of these various business transactions,
he needs a system What kind of system should Richard install?
Diff: 2 Type: MC Page Ref: 36
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
68) Donna works for a national pizza company in Calgary They have over 100 stores across Canada Every week they receive all the sales and cost data from all their stores This data is processed and aggregated on a weekly basis Then reports are given to Donna so that she can analyze the performance
of the business What kind of system is Donna using?
Diff: 2 Type: MC Page Ref: 37
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
69) Helen is the head of a cosmetic distributor They have over 300 accounts across Canada Helen is tasked with scanning both the internal and external environment of the business Helen then helps to determine overall strategies the company will pursue What type of information system will Helen use to help her with her task?
Diff: 2 Type: MC Page Ref: 39
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
Trang 1470) Bill works for a firm that manufactures doors for commercial businesses He is the accountant for the firm To do his job he must collect data about raw inventory levels, goods in production, finished goods, and all the costs of the inputs of those processes Bill would most likely benefit by using what kind of system to perform his job at a high level?
Diff: 3 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
71) Eddy is feeling a lot stress in his work life right now He is a purchasing manager for a large retail store and the holiday season is fast approaching He needs to make sure that the store is well stocked so that they have enough inventory from all their suppliers to cover this busy time of year Eddy would most likely benefit by using what kind of system to perform his job at a high level?
Diff: 3 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
72) Susan is employed by a new car dealership The dealership knows that it is less expensive to retain current customers than it is to get new customers Her dealership likes to follow up with current
customers every four months for up to two years to make sure that they are satisfied with their purchase Susan would be well served to use what kind of system in her duties?
Diff: 3 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
Trang 1573) Bill works for Nike in Edmonton Nike gives Bill access to internal company data such as inventory levels, pricing, product availability as well as training on new products Nike is most likely using which system to help motivate and train their own employees?
Diff: 3 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
74) Glen manufactures shoes for Nike in Hong Kong His firm receives the plans for the shoes from Nike eight month before Nike needs the shoes Glen needs a constant flow of information with Nike in Canada Glen needs to know colour, sizes, and number of models needed Glen also gives Nike reports through the system as to the status and cost of production of Nike's order Nike is most likely using which system to keep in contact and manage their shoe production?
Diff: 3 Type: MC Page Ref: 44
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
75) are a type of Web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques
Diff: 1 Type: MC Page Ref: 48
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.3 Systems That Span The Enterprise
Trang 1676) are computer-based simulated environment intended for its users to inhabit and interact via graphical representations called avatars
Diff: 1 Type: MC Page Ref: 49
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.3 Systems That Span The Enterprise
77) are online communities for expanding users' business or social contacts by making connections through their mutual business or personal connections
Diff: 1 Type: MC Page Ref: 48
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.3 Systems That Span The Enterprise
78) are the computer-to-computer exchange of messages
Diff: 1 Type: MC Page Ref: 48
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.3 Systems That Span The Enterprise
79) Systems analysts are
A) highly trained technical specialists who write computer software instructions
B) specialists who translate business problems and requirements into information requirements and systems
C) employees who heads the formal security function for an organization
D) senior managers in charge of the information systems function in a firm
Answer: B
Diff: 2 Type: MC Page Ref: 55
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.4 The Information Systems Function in Business
Trang 1780) systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance
Diff: 2 Type: MC Page Ref: 38
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
81) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
Diff: 2 Type: MC Page Ref: 38
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
82) Decision-support systems are often referred to as business systems
Diff: 2 Type: MC Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
83) ESS are specifically designed to serve which level of the organization?
Diff: 1 Type: MC Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 1884) Executive support systems are information systems that support the
A) long-range planning activities of senior management
B) knowledge and data workers in an organization
C) decision-making and administrative activities of middle managers
D) day-to-day processes of production
Answer: A
Diff: 1 Type: MC Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
85) Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
A) transaction processing systems
B) executive support systems
C) management information systems
D) decision-support systems
Answer: B
Diff: 2 Type: MC Page Ref: 39
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
86) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
Diff: 1 Type: MC Page Ref: 39
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
87) What is the most important function of an enterprise application?
A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes
Answer: B
Diff: 3 Type: MC Page Ref: 42
AACSB: Analytic skills
CASE: Evaluation
A-level Heading: 2.2 How Information Systems Serve Management
Trang 1988) are designed to support organization-wide process coordination and integration A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications
Answer: D
Diff: 1 Type: MC Page Ref: 42
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
89) A(n) system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business
Diff: 2 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
90) You manage the IT department at a small startup Internet advertiser You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads Which type of system will most efficiently provide a solution?
Diff: 3 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Evaluation
A-level Heading: 2.2 How Information Systems Serve Management
91) The four major enterprise applications are
A) SCMs, CRMs, DSSs, and KMSs
B) SCMs, CRMs, ESSs, and KMSs
C) enterprise systems, SCMs, DSSs, and CRMs
D) enterprise systems, SCMs, CRMs, and KMSs
Answer: D
Diff: 1 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 2092) Enterprise systems are also known as systems
Diff: 1 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
93) Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of
Diff: 2 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
94) systems integrate supplier, manufacturer, distributor, and customer logistics processes A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning
Answer: B
Diff: 2 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
95) uses a set of integrated applications to address all aspects of the customer relationship A) CRM
B) MIS
C) CLE
D) CLU
Answer: A
Diff: 1 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 2196) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
Diff: 2 Type: MC Page Ref: 43
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
97) An information system for would NOT be categorized as a KMS
A) distributing documents
B) documenting the expertise of company specialists
C) enabling the discovery of new product applications
D) discovering new sales channels for a product
Answer: D
Diff: 1 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.2 How Information Systems Serve Management
98) Which type of information system is an intranet most easily adapted to?
Diff: 3 Type: MC Page Ref: 43
AACSB: Analytic skills
CASE: Synthesis
A-level Heading: 2.2 How Information Systems Serve Management
99) Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?
Diff: 1 Type: MC Page Ref: 44
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
Trang 22100) Which of the following occupations would NOT be categorized as an "interaction" job? A) sales representative
B) business manager
C) engineer
D) operations manager
Answer: C
Diff: 1 Type: MC Page Ref: 48
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.3 Systems That Span The Enterprise
101) Which of the following decisions requires knowledge based on collaboration and interaction? A) How long will it take to manufacture this product?
B) Should we collaborate with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?
Answer: B
Diff: 2 Type: MC Page Ref: 45
AACSB: Analytic skills
CASE: Analysis
A-level Heading: 2.3 Systems That Span The Enterprise
102) E-government refers to the application of to digitally enable government and sector agencies relationships with citizens, businesses, and other arms of government
public-A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology
Answer: A
Diff: 1 Type: MC Page Ref: 44
AACSB: Use of information technology
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management
103) Buying or selling goods over the Internet is called
Diff: 1 Type: MC Page Ref: 44
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 2.2 How Information Systems Serve Management