Business and society stakeholders ethics public policy 15th edition lawrence test bank

FALSE Accessibility: Keyboard Navigation Difficulty: 1 Easy Learning Objective: 02-01 Identifying public issues and analyzing gaps between corporate performance and stakeholder assessin

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Chapter 02 Managing Public Issues and Stakeholder Relationships

True / False Questions

business firm should do and the actual performance of that business firm

not waste time tracking them

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6 Environmental analysis is a method managers use to gather information about external issues and trends

True False

environments affecting organizations

True False

state, national, and international levels

True False

in all areas of the business

True False

and their issues

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12 Financially sound companies do not need to understand how a public issue is likely to evolve, or how it will affect them

True False

to work with one another to solve the problem

public issues, both domestically and globally

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17 The emergence of a public issue indicates that:

doing

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20 Customer environmental intelligence includes:

should focus on:

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23 An analysis of the stability or instability of a government is an example of scanning the:

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27 The issues management process is a:

importance to the business

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30 Once an issue has been identified, its implications must be:

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34 Contemporary issue management:

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38 Firms that believe they can make decisions unilaterally, without taking into consideration their impact on others are:

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41 Stakeholder engagement is:

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44 A business and its stakeholders coming together for face-to-face conversations about issues of common concern is:

organizations is an example of:

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47 What is competitive intelligence? Why is it important to the public affairs function?

business environment Briefly discuss the issues involved with each environment

its stakeholders

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50 Identify and discuss the five steps to the Issues Management Process

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Chapter 02 Managing Public Issues and Stakeholder Relationships

Answer Key

True / False Questions

a business firm should do and the actual performance of that business firm

FALSE

Accessibility: Keyboard Navigation

Difficulty: 1 Easy Learning Objective: 02-01 Identifying public issues and analyzing gaps between corporate performance and stakeholder

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do not waste time tracking them

FALSE

assessing stakeholder materiality.

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7 Environmental intelligence is the acquisition of information gained from analyzing the multiple environments affecting organizations

TRUE

Difficulty: 1 Easy Learning Objective: 02-02 Applying available tools or techniques to scan an organization's multiple environments and

state, national, and international levels

FALSE

decisions in all areas of the business

TRUE

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10 Stakeholder materiality is a method companies use to prioritize the relevance of the

stakeholders and their issues

TRUE

Difficulty: 1 Easy Learning Objective: 02-03 Describing the steps in the issue management process and determining how to make the process

most effective.

or how it will affect them

FALSE

Difficulty: 1 Easy Learning Objective: 02-04 Identifying the managerial skills required to respond to emerging issues effectively.

motivated to work with one another to solve the problem

TRUE

Difficulty: 1 Easy

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Learning Objective: 02-05 Understanding how businesses can effectively engage with its stakeholders, what drives this

engagement, and the role social media can play.

public issues, both domestically and globally

TRUE

Difficulty: 1 Easy Learning Objective: 02-06 Recognizing the value of creating stakeholder dialogue and networks.

Multiple Choice Questions

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expectations.

Difficulty: 2 Medium Learning Objective: 02-01 Identifying public issues and analyzing gaps between corporate performance and stakeholder

expectations.

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19 Because of the risks and opportunities public issues present, organizations need:

Difficulty: 3 Hard Learning Objective: 02-02 Applying available tools or techniques to scan an organization's multiple environments and

Difficulty: 2 Medium Learning Objective: 02-02 Applying available tools or techniques to scan an organization's multiple environments and

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21 According to management scholar Karl Albrecht, scanning to acquire environmental

intelligence should focus on:

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23 An analysis of the stability or instability of a government is an example of scanning the:

Difficulty: 2 Medium Learning Objective: 02-02 Applying available tools or techniques to scan an organization's multiple environments and

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25 The role of special interest groups is an important element in acquiring intelligence from the:

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27 The issues management process is a:

importance to the business

Difficulty: 3 Hard Learning Objective: 02-03 Describing the steps in the issue management process and determining how to make the process

most effective.

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29 The components of a typical issues management process include:

most effective.

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31 An issue's public profile indicates to managers:

most effective.

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33 When working well, the issue management process:

Difficulty: 2 Medium Learning Objective: 02-03 Describing the steps in the issue management process and determining how to make the process

most effective.

Difficulty: 2 Medium Learning Objective: 02-03 Describing the steps in the issue management process and determining how to make the process

most effective.

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35 A leadership role in addressing emerging management issues in often taken by:

Difficulty: 1 Easy Learning Objective: 02-04 Identifying the managerial skills required to respond to emerging issues effectively.

Difficulty: 2 Medium Learning Objective: 02-04 Identifying the managerial skills required to respond to emerging issues effectively.

Difficulty: 2 Medium

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Learning Objective: 02-05 Understanding how businesses can effectively engage with its stakeholders, what drives this

impact on others are:

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40 Proactive companies are:

Difficulty: 2 Medium Learning Objective: 02-05 Understanding how businesses can effectively engage with its stakeholders, what drives this

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42 Stakeholder engagement is, at its core, a:

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44 A business and its stakeholders coming together for face-to-face conversations about issues

of common concern is:

organizations is an example of:

Short Answer Questions

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46 What is a public issue and how do they impact modern firms?

Answers may vary

Difficulty: 3 Hard Learning Objective: 02-01 Identifying public issues and analyzing gaps between corporate performance and stakeholder

business environment Briefly discuss the issues involved with each environment

Answers may vary

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49 Give an example and explain why stakeholder materiality is important to both the company and its stakeholders

Answers may vary

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52 Engaging interactively with stakeholders carries a number of potential benefits Discuss

Answers may vary

Difficulty: 3 Hard Learning Objective: 02-06 Recognizing the value of creating stakeholder dialogue and networks.

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