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Class: 02DHNH3Teacher: Nguyễn Thị Ngọc Trân Topic: W ould you message?.  GROUP 1:Phạm Thị Lương Anh Bùi Thị Thu Thảo Dương Thị Thập Lê Thị Thùy Trâm Huỳnh Thị Huyền Trang Trần Ngu

Class: 02DHNH3

Teacher: Nguyễn Thị Ngọc Trân

Topic: W

ould you

message?

Topic: W

ould you

message?

 GROUP 1:

Phạm Thị Lương Anh

Bùi Thị Thu Thảo

Dương Thị Thập

Lê Thị Thùy Trâm

Huỳnh Thị Huyền Trang

Trần Nguyễn Mộng Tuyền

Int rod

uc ti

on

Lea vin

g a mes

sag e

To pay sp ecial atte

ntion to

Remember your manners

CONTENTS

If you answer the phone and the caller fails to identify himself, you can say: “Hello, this’s Linh May I ask who is calling, please?”

Or: “Hello, Linh’s speaking Excuse me, who is this?”

If you're calling to talk

to a specific person,

request as a polite question

Ex: “ I’m Linh from AAC Can you put me through to Mr.John please?

(Tôi là Linh ở AAC Bạn có thể nối máy cho tôi tới ông John không, xin vui lòng?) 

INTRODUCTION

When you have an extension number but no name you can say:

"

Could I have extension number 114?

(Tôi có thể nối máy tới số 114 không?)

INTRODUCTION

 When the person clients’re calling isn't available, the secretaries have to inform the clients of that fact and the time/date of person's expected return

The secretaries’ll ask: “Would you

like to leave a message?” (Bạn có

muốn để lại lời nhắn không?)

 Then, the secretaries have to take a message as well.

LEAVING A MESSAGE

“I’m afraid Mr John isn’t available

at the moment (Tôi rất tiếc rằng

ông John không có ở đây).

I’m sorry He is at a meeting with a

client/ He just stepped out (Tôi xin

lỗi Ông ấy họp với khách hàng/

Ông ấy vừa bước ra ngoài)

LEAVING A MESSAGE

When you want to leave a message talking by phone, you can use “tell” used when the message is only an information.

Clients can say:

Do you know when he will be back?

Please tell him that Susan called and ask him to call me back My number is

999-343-3423

LEAVING A MESSAGE

 The class starts

at 5:00 pm.

billing details.

computers has

arrived.

at 5:00 pm.

billing details.

computers has

arrived.

(that) the class starts at 5:00 pm.

(that) we have a party?

(that) I need to discuss the billing details?

(that) her shipment of computers has arrived.

(that) the class starts at 5:00 pm.

(that) we have a party?

(that) I need to discuss the billing details?

(that) her shipment of computers has arrived.

Statement Messages with a statement LEAVING A MESSAGE

Client

Name

Discuss Mike

Tina

Sara

John

LEAVING A MESSAGE

Client

Name

Discuss

LEAVING A MESSAGE

Asking the speaker to slow down:

o If you're not sure you'll understand everything in English, be honest Tell

the speaker immediately: "My English

isn't very strong, could you please speak slowly?" Most people will

appreciate your honesty and will be happy to oblige

TO PAY SPECIAL ATTENTION TO

Write it down:

If you're nervous about telephoning

in English, it's helpful to prepare a script Write out a brief outline of what you need to say You can use it

to organize your thoughts beforehand and as a reference if you get confused during the call

TO PAY SPECIAL ATTENTION TO

It's very important to sound polite on the telephone

Use phrases like, 'Could you', and

'Please' when making requests

And always remember to finish a

conversation with 'Thank you' and

'Goodbye'!

REMEMBER YOUR MANNERS

Thanks for

your listenning!