Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service.. In your letter introduce
Trang 1COMPLAINTs
Dear Sir or Madam,
I am writing to complain of the poor service I received at your hotel on July 5, 2014
I stayed at your hotel on that day The weather unexpectedly turned bad with strong wind and heavy rain The roof of my room was leaking rain water, and the heater was not working well I reported the problem to your customer service officers at the front desk, but they just came, looked at the heater and the roof and said, “We’ll be working on them” In fact, nothing was done at all Then I asked them to change my room, but unfortunately there were no available rooms
at that time With two days and one night in very poor conditions, I soon got sick Returning home, I had to ask my boss for two more days off and missed one important meeting
I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not
happen again
Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service
I look forward to hearing from you!
Complimentary
Yours faithfully,
You and your family are living in rented accommodation in an English speaking country You are not satisfied with the condition of some of the furniture.
Write a letter to the landlord In your letter
introduce yourself
explain what is wrong with the furniture
say what action you would like the landlord to take
Write at least 150 words.
You do NOT need to write and addresses.
Trang 2Begin your letter as follows: Dear ,
Sample Answer 1:
Dear Ms Linda,
I am Ramesh, tenant of one of your properties in William Street, Norwood My flat number is 17 I am writing this to bring my dissatisfaction on some of the household stuff that you have provided as part of our rental agreement.
In the living room, the sofa is in pathetic condition The colour of the cushion cloths is totally faded out and they are stinking too The coffee table is
disjointed Some of the buttons of the remote controller for the television are not functioning In the kitchen, the refrigerator is not maintaining temperature accurately and I found it futile Grocery cupboard door locks are missing Overall, some of the furniture you have provided is in faulty condition.
I request you to look into this matter seriously I recommend you to arrange for repair and maintenance of the living room furniture and replace the fridge New keys for the cupboard can be prepared by a locksmith I expect your action on this as soon as possible, as these problems affecting my daily routine.
Yours’ Sincerely,
Ramesh.
[ Written by Ramesh ]
Sample Answer 2:
Dear Ms Saradha,
I am your new tenant of the flat number 106, Priya Hope you are doing great I
am writing in connection with the bad condition of the furniture in my
apartment.
As you already know, the legs of the dining table are unequal in length So this
is causing lots of problems for me Miserably, my mom could not place all the prepared dishes on the table since there is always a probability of the recipes being spilt While I signed the contract of my accommodation, you assured me that it would be replaced soon In spite of staying here for more than two
months, it has not been remedied Imagine how awful it would be, because of this reason, we are not enjoying our lunch and dinner!
Trang 3It would be highly appreciated if you could kindly find a replacement for this furniture soon and make our stay comfortable.
Looking forward to hearing your swift solution.
Yours sincerely,
Priya
[ Written by Nivetha ]
You are not happy with the course you are doing at college and would like
to change to a different course Write a letter to the college director
requesting to change your course You should include details about:
– what course are you doing now
– why you are not satisfied with that course
– what course would you like to change to
Dear Mr Hodgkins,
I am currently enrolled in an Italian cooking class at St James and am writing regarding some difficulties I have had doing this subject for the past two weeks
I would like to know if it is possible to change my course
I believe that the last day allowed for students to make any changes was
Wednesday 5th June but, in my situation, the circumstance is uncompromising The fact is that, during the enrolment session, no one mentioned that I needed to
be literate in Italian, which I’m not Therefore, you will comprehend that for me, getting an understanding of what the teacher is saying is beyond
comprehensible
Thus, I am requesting that my current enrollment be transferred from the Italian course to the French cooking class As unlike in Italian, I am fluent in French
I apologise for any inconvenience this may cause to you and the staff and look forward to hearing from you
Yours sincerely,
Sandrine Mo
Trang 4You successfully passed a job interview You are expected to start on
November 15, but you will not be available on that date Task: Write a letter to your new boss, explaining your situation, expressing your concern and suggesting a solution.
Dear Sir/Madam,
I am Leonardo Gomes and I have recently passed a job interview for the
Software Engineer position at the Software Infrastructure group I was expected
to start on November 15, as agreed, and am writing because, unfortunately, I will not be able to present myself on that date
During the interview I estimated fifteen days as the amount of time needed for
me to finish my activities at my current job and start at your company, but due
to fact that I got sick for the last whole week and was not able to work, I could not finish my tasks and will need another week to do so If necessary, I can give you a copy of a letter from my doctor informing that I had to stay at home and under medical care during that week
I sincerely apologize for the inconvenience and hope this will not affect our relationship If I am expected to present any other form of proof or talk to
someone else in the company, please let me know
Faithfully yours,
Leonardo
You stayed at your friends’ house when you participated in a business seminar in Australia You left a file with important documents in your room.
Task: Write a letter to your friend, describing the file and ask him/her to return it to you by post.
My dearest Philip,
I am sorry I am writing only now Firstly, I would like to thank you for all the attention and support you gave me while I was in Sydney Things like that are priceless and all I can give you is my gratitude I expect you and Ingrid to come
to Rio soon, so that I try to somehow propiciate equaly joyful moments as those you propiciated to me I am writing also, because of the fact that I forgot a very
Trang 5important document in the room where I stayed at your house.
The document is a signed contract and was the most important reason for my trip to Australia, after the business seminar I attended You certaintly can
imagine how desperate I have been in the last days looking for this document in
my luggage I could not find it anywhere and now I am sure I left it in your house.
Please let me know if you find it, and post it with express delivery as soon as possible I will pay for the expense; just let me know what is your bank, account and branch numbers.
With best wishes,
Leonardo
WRITING TASK 1
You should spend about 20 minutes on this task.
Last month you had a holiday overseas where you stayed with some friends They have just sent you some photos of your holiday.
Write a letter to your friends In your letter:
Write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear
Dear Ajay and Sunita,
Thanks so much for your kind letter and the lovely photos of my holiday in Mumbai Sorry for the delay in acknowledging your mail, but your package arrived just as I was about to leave town on a business trip I've just returned to Toronto today.
Looking at the photos brings back so many happy memories of the times we spent together and the wonderful hospitality you extended to me I felt
completely pampered by both of you! You surrounded me with warm friends, good food, amazing sights, great shopping, unforgettable cultural events and
Trang 6laughter-filled evenings I would have been lost without you I can't thank you enough.
These good memories gave me an idea I know you've always wanted to visit Canada Why don't you plan a holiday and stay with me this summer? The weather is great at that time of year, all tourist sites are open and I could take two weeks off from work Aside from seeing Toronto, we could drive to Niagara Falls, Thousand Islands, Montreal, Ottawa and Quebec City I would be thrilled
if you could make it.
Thank you both again for the beautiful holiday and the photos which are
already up on my wall Now, I'm looking forward to hearing from you.
Warm wishes,
Carol
You have recently started work in a new company.
Write a letter to an English-speaking friend In your letter,
Write at least 150 words.
Dear Eva,
How are you? I hope you've been well Sorry for having been out of touch for a short while There have been some changes in my life and I wanted to let you know the latest from my side.
The big news is that I have finally changed my job! Do you remember when you were here on holiday, I always talked about how I hated my boring bank job? Well, it was clear I needed a change So, finally, I took a part-time TESL course and trained to be an ESL teacher Now I'm working full-time in a private
language school I teach General English, Business English and IELTS Each day, I look forward to going to work My students come from all over the world and I love teaching them as well as learning from them.
Aside from that, I also moved to a new apartment near the school where I work It's small, but downtown, so I am right in the heart of the city, instead of way out
in the suburbs Suddenly, there's so many fun things to do, in the evenings too I
am a much happier person today because of these recent changes.
Trang 7So, how about you? I hope you'll have a chance to visit Canada again soon In the meantime, please write and let me know what's new with you.
Warm wishes
Kim
Exercise 1: I went to the concert last night with my friends
Dear Oanh,
Thank you very much for your letter which arrived a few days ago It was lovely
to hear from you I am sorry, I haven't written for you such a long time because I studied hard to pass the final exam However, I had a great weekend more than every when I went to live concerts last night with my friends Now, I am writing
to tell you how the wonderful concert is
It is the beautiful concert I have ever taken part in with many people and the miracle of sound of piano As you know, my pianist is Yiruma and in last
concert I couldn't believe that he appeared in my eyes and gave me a big hug after his performance I also listen a soothing music which is played by him and other professional musicians Only when I heard his song from the stage I feel anythings around me seem to disappear and I can fly with many stars on the sky
to forget all my fears which I suffered before That is amazing
Let's come back to my live concert It is so cool and until now I can't forget my feeling about it Do you often to go live concerts? What kind of music do you like listening to? Who is your favorite singer?
I am glad if you tell me about it in the next letter
I look forward to your reply
Your sincerely,
Exercise 2: We had dinner at a new restaurant yesterday
Dear Oanh,
Thank you very much for your letter which arrived a few days ago It was lovely
to hear from you
I think the restaurant which you told me in the letter is very interesting I also like to eat out and I usually go to a restaurant for dinner with my family twice a
Trang 8month Our favorite restaurant is a traditional restaurant in Hang Bong street It
is not big but it is always busy There are only a few tables in the restaurant and
on each table is a vase with lovely flowers There are plants in the room corners
I usually order the traditional dishes and eat them with rice For example, fish cooked with sauce, spring roll, and vegetable and so on The food is delicious
so we enjoy it very much The service is also quick and friendly My family always have pleasant evening at our favorite restaurant
Shall we go there when you come to visit my family next time?
See you next time
Mai
Exercise 3: Tell me about a teacher from your past.
Thank you for our class' photo you sent me a few days ago I was so glad to write for you and tell you about my feeling after I receive it
That photograph made me remember my old teacher who taught us high school She is slim with along hair and blue eyes Do you remember her? Our English teacher, her name is Sara I can't forget that days when she played game with us
in each class and we sang Animal songs together I also remember that She was very sad when our class didn't do homework and we felt so guilty with her Then
we studied English hard to fix our mistakes and she was so happy But now she doesn't still teach English in Vietnam Ha, our classmates said she came back England with her husband I hope she would come to Vietnam, I will meet her because I miss her so much What about you? What do you think about her? Have you ever had the old teacher who made you unforgettable?
Please tell me in next letter I look forward to your reply
Mai
Exercise 4: You went to a party last week, didn't you? Did you have a good time there? Tell me about that party.
Dear Linh,
How are you? I hear that you are going to travel with your family next week I wish you will have a good time Last weekend I went to the party arranged to congratulate Lan She won competition in her office That night we had a good time The party was arranged at Lan's house Her mother and sister helped to us
to prepare interesting dinner We want to make her surprised There were many
Trang 9people to join this party and maybe you know some of them After good meal,
we talked and listened romantic songs and danced together We had interesting and unforgettable night with friends Are you going to next Friday? Don't forget
to send me some postcards from places where you will come
Goodbye and see you after you com back
Exercise 5: Can you describe the weather in your country? What's the weather like at the moment? What outdoor activities are you able to do at this time of year?
Dear Oanh,
It is so wet here I am writing to tell you about the weather in my country In my country, it is in spring with high humidity My country is a tropical monsoon climate Broadly speaking, the weather in Vietnam is featured by two monsoon seasons the southwest monsoon from April to September and the northeast monsoon from October to late March or early April Moreover, the northeast monsoon effects bring lower temperatures to my city, Hanoi and all days in Hanoi is in rain In fact, I am fed up with rainy day because I can't go out to shopping with my friend Only thing I can do in these days is writing letter for you and tell you about the terrible weather here All my clothes can't be dry and the way I go to school every day is daubed with mud
Lovely,
Mai
Exercise 6: Tell about your job.
Dear Oanh,
How are you? Thanks for your letter I am so happy because you always miss and think of me Now, I am working as a teacher in the military academy
logistics I start my working day at 7 pm every morning and finish it at 5 pm You know I love this job, right? It has been my dream to become a good teacher for such a long time I like my job because I can use my ability and knowledge
to finish my work the best Moreover, I can study valuable experience from colleagues not only about work but also about life Now every day is wonderful day with me And you, your job is very interesting, isn't it? Let you tell me about
it in the next letter
I look forward to hearing from you
Trang 10Mai
Exercise 6: Could you give me some advice? I'm going to spend my next summer holiday in your country? Where should I go? What should I see?
Dear Oanh,
How are you? I hope you are fine I have received your letter asking for my advice for your next summer holiday in Vietnam I am glad to give you some
As you are living in temperature climate It's a great ideal to have a holiday in tropical country like Vietnam You can experience sunny and windy days here
So, why do you go to Nha Trang beach? It is one of our most beautiful beaches and is in recognition of the world as the most attractive destination in Vietnam I
am sure you enjoy bathing in the sunshine and swimming in freshwater and surfing If you like, I can help you book a tour for you to know more about other interesting places in Nha Trang such as temples, pagodas, etc Nha Trang is also famous for seafood Therefore, It is a paradise of food for you to enjoy I think this place is good one for you to relax and enjoy yourself and get rid of worries
as well as stress
Let me know your decision I hope to see you in Vietnam as soon as possible Love,
Mai
Exerise 7: Tell about your house.
Dear Oanh,
Thanks for your letter so much My family moved to this house 3 weeks ago
My husband is going to arrange a small party to welcome to our new house this week We will be happy if you come And about our new house, This is a three floors house with a neat little garden I will plant some flowers in this garden to make the house more beautifully All members of family want to live in a house near nature, thus we decide to choose this house It is not bigger but I like
because of its simple beauty There are 1 sitting room, 4 bedrooms, 3 bathrooms and 1 kitchen in the house My room is already lovely room in the 2nd floor I like it so much and next weekend if you come, I will show you some little
interest of my room My husband want it to be a beautiful house full of joy and wonder so he chose pink to paint it Do you like pink, Oanh? And best of all, it will never get dirty so we do not have to spend time just to clean up the mess In