Human resource management of vincommerce JSC at vincommerce JSC (vingroup)

Therefore, the author who conducted this report gracefully give acknowledgement to their supports and motivation during the time of doing Internship and completing this report as a requi

DEPARTMENT OF FOREIGN LANGUAGES

Internship Report

Batch: K29 (2013-2017)

on

Human Resource management of

VinCommerce JSC

at

VinCommerce JSC (Vingroup)

Prepared by

Student’s full name: Từ Thành Quý

Student’s ID number: 030429130060

Program: Business English

Internship Supervisor

Name: Đinh Thị Thùy Trang

Title: MA

January 5th, 2017

A completed report would not be done without any assistance Therefore, the author who conducted this report gracefully give acknowledgement to their supports and motivation during the time of doing Internship and completing this report as a requirement to completing my Bachelor Degree at Banking University

First of all, I would like to give my endless thanks and gratefulness to my supervisors Pros Dinh Thi Thuy Trang Her kindly support and continuous advices went through the completion of my internship report Her inspiration and faithful judgment had significantly enhanced and developed

my work Without her motivation and instructions The report would not have been done properly and effectively

As an essential part of internship process, my internship and report would be impossible to be done without the instructions and support of my instructor Mr Nguyen Tien Manh So far, I would like to express my gratefulness to Mr Manh and my colleagues They always give me useful advices and tips in my internship Especially Mr Manh, his kindness and inspiration give me encouragement and motivation all the time

My special thanks approve to my parents for their endless love, care, support, and encouragement for the whole of my life I also would like to give my special thanks to my brother who always supports and motivation me all the time

Supervisor’s comments and assessments:

Supervisor

PHẦN ĐÁNH GIÁ CỦA GIẢNG VIÊN HƯỚNG DẪN

ST

T

1 Tinh thần, thái độ làm việc tại Cơ

quan thực tập (dựa trên cơ sở đánh

giá của cơ đơn vị thực tập)

/2.0

2 Mức độ chấp hành nội quy thực

tập và thực hiện các yêu cầu

chuyên môn theo hướng dẫn của

Giảng viên hướng dẫn

/2.0

3 Chất lượng báo cáo thực tập

- Trình bày /1.0

- Ngôn ngữ /1.0

- Nội

dung báo

cáo

a Tổng quan về cơ quan nhận thực tập và bộ phận thực tập

/1.0

b Nội dung công việc được phân công và phương pháp thực hiện

/1.0

c Kết quả của đợt thực tập, bao gồm:

Những kiến thức, kỹ năng được củng cố hoặc học hỏi được

Những kinh nghiệm

đã tích lũy được

Các đóng góp của bản thân cho cơ quan

và các sáng kiến, đề xuất giải pháp (nếu có)

/2.0

Tổng điểm /10.0

Giảng viên chấm

PHẦN ĐÁNH GIÁ CỦA GIẢNG VIÊN CHẤM 2

1 Tinh thần, thái độ làm việc tại

Cơ quan thực tập (dựa trên cơ sở

đánh giá của cơ đơn vị thực tập)

/2.0

2 Mức độ chấp hành nội quy thực

tập và thực hiện các yêu cầu

chuyên môn theo hướng dẫn của

Giảng viên hướng dẫn

/2.0

3 Chất lượng báo cáo thực tập

- Trình bày /1.0

- Ngôn ngữ /1.0

- Nội

dung

báo cáo

a Tổng quan về cơ quan nhận thực tập và

bộ phận thực tập

/1.0

b Nội dung công việc được phân công và phương pháp thực hiện

/1.0

c Kết quả của đợt thực tập, bao gồm:

Những kiến thức, kỹ năng được củng cố hoặc học hỏi được

Những kinh nghiệm

đã tích lũy được

Các đóng góp của bản thân cho cơ quan và các sáng kiến, đề xuất giải pháp (nếu có)

/2.0

/10.0

Giảng viên chấm 2

Table of Contents

Acknowledgement 2

Supervisor’s comments and assessments: 3

PHẦN ĐÁNH GIÁ CỦA GIẢNG VIÊN HƯỚNG DẪN 5

PHẦN ĐÁNH GIÁ CỦA GIẢNG VIÊN CHẤM 2 6

Chap 1: Introduction 8

1.1 Background information about VinCommerce JSC: 8

1.2 Scale of organization: 8

1.3 Develop Orientation: 8

Chapter 2: Overview of HR Division 9

2.1 HR Division of Vincommerce JSC 9

2.2 Compensation and Benefits 9

Chapter 3: Jobs description 10

3.1 Jobs in Compensation and Benefits 10

3.2 Method of fulfill the task in Compensation and Benefits 10

Chapter 4: Results 11

4.1 Reviewing Theories: 11

4.2 Acquiring practical skills: 11

Chapter 5: Summary 13

Chap 1: Introduction

1.1 Background information about VinCommerce JSC:

Retail market step by step become a thriving market in Vietnam With the ambition to become one of the leaders in Vietnam, Vingroup has set up firm steps to approach this rising market To claim retail is also one of key field of Vingroup Hence, Vincommerce JSC was founded based on the mergers between five companies in Vingroup retailer and convenient store systems: Vinmart, Vinmart+, Vinpro, Vincom, and Logistic Sieu Toc on 18th, December 2015 The merger between

Vincommerce and VinDS also went through distributed to the high ambition to push Vincommerce

to become one of market leader in the region

1.2 Scale of organization:

As the result of the merger, Vincommerce becomes a multi-field retailer, with nearly 15000 staff and non-stop growing network with the number of supermarkets and convenient stores climbed up to over 1500 by July 2016

1.3 Develop Orientation:

With the strong foundation, strategic potential and the Group’s development strategy in the retail sector Vincommerce intends to become the largest retailer in Vietnam market with the retail system spread all over Vietnam

Furthermore, Vincommerce expects to expand their business location in order to contribute to bringing high-qualified products to Vietnamese consumer

Chapter 2: Overview of HR Division 2.1 HR Division of Vincommerce JSC

A productive and motivated workforce is the key lead to the success of a company Vincommerce recognizes the essential of a high-qualified employment in its process to become the pioneer in Vietnam retail market At Vincommerce, aside from specific requirement of the individual position, all the employee have the same basic requirements: relevant expertise,

commitment to professional development, a strong sense of responsibility, and be committed to the six key values of Vingroup

Because of the large scale of the company, HR division of Vincommerce is divided into three division: Recruitment, Compensation and Benefits, and Training Each of divisions has separated mission and tasks Recruitment’s task is recruiting staff for other department included Training and Compensation and Benefits division Training is organizing Training course for employees, preparing documents, curriculums for courses Compensation and Benefits’ main task is managing information of employee both occupation and retrenchment, preparing procedure of new employees, calculating and responding questions about salary for both employees and employers

2.2 Compensation and Benefits

Compensation and Benefits is a part of Human Resource in Vincommerce Main jobs of Compensation and Benefits are reception and processing employee records, both occupation and have stopped working In addition, they also payroll and respond all of the employee questions related to record and salary for the Southern area of Vietnam At the present, Compensation and Benefit’s deputy chief takes the right as the chief of Compensation and Benefits The department has 13 staff in total, divided into 2 group: one take responsibility for Vinmart, Vinpro, and another supermarket, remain group is responsible for Vinmart+, Vinpro+, and the system of the convenient store All under control of the deputy chief

Chapter 3: Jobs description 3.1 Jobs in Compensation and Benefits

My duty is a collaborator in Compensation and Benefits division of Vincommerce whose jobs are entering data of all staff in the company, checking whether the record is complete or not, and finding out which information and documentation should be added In addition, I have to manage and arrange records of employees in the record repository and preparing the procedure for the new employee

3.2 Method of fulfill the task in Compensation and Benefits

As the arrangement of the company, my job is a full-time job from Monday to Saturday The working day is divided into 2 shift, first shift starts at 8.30 am to 12.30pm From 12.30 to 1.30 pm

is break time, from 1.30 to 5.30 pm is the second shift The job is very diversity each day from entering data to checking profile in the repository Most of the jobs are done with the assistance of the computer To avoid making mistakes in the data entry, all of the necessary information is entered by the official staff Thus, my main jobs are checking the records, searching and filtering the required information as requests from my instructors, Ms Diep and Mr Manh All the data are divided into small file with separated function and content I receive the file from instructor then check them as request Namely, checking the records which have “the decision to terminate the contract” is included finding their name on the file, checking the date and their staff ID, then write their region, staff ID, date of resigned on the records then arrange them in numeral order

The second jobs are arranging the file in the repository There are four ranges of profile cabinets, which is divided into 2 group: profile for occupation employee and stop working employee They are numbered in increasing order and the inside-out order All file are attached in the hanging file with nametag and staff ID I receive the record and list from the instructor, find the records in the list and add the additional documents if they are new and occupational employee or take them out in case they stop working

I also assist the instructors in taking the necessary document from the employee, call them to inform about additional documents

Chapter 4: Results

After the internship time, I have gain huge valued experience for my future career Although human resources manager are not my major in the university, it has given me a big opportunity to working in a big corporation with a professional working environment Furthermore, most of the theories taught in the university are applied for this jobs I have improved my teamwork skill, communication skills, and computer skill, have a chance to working with professional staff by assisting them, get used to the office working style with high pressure and demand, my problem-solving skill also takes a big leap through responding the question from other staff Moreover, I also learn how to manage my time, get a work-life balance, building relationship with others, finding out

my own strengths and weaknesses especially my carelessness At first, it is inevitable to make some mistakes, but with the careful and warm instruction from my instructor, Ms Diep, and my co-workers that help me quickly correct and improve

4.1 Reviewing Theories:

During the internship time, I find out that the distance between theories and practice are not too far When I was graduating getting used to working in a professional office environment, many of theories taught in university were applied to my jobs Four skills: listening, speaking, reading, and writing were combined in my jobs although it is not practiced in the academic ways Listening and speaking skill help me in communication with others, they help me get the information quickly and arrange the information more logically and briefly Reading and writing skills help me improve the ability to skimming and scanning, they really useful in checking records and profile Communication skills were applied when I spoke to my instructor, co-worker, and other employees

in face-to-face or through the telephone Besides, problem-solving are an essential skill in my internship time, with the problem could pop up at any time, and any process Thus, I always asked for instructions from my instructor and co-worker to improve and have a bigger picture for my jobs

4.2 Acquiring practical skills:

The first and foremost valuable skills I gain from the internship time is activeness I become more and more active in communicating and teamwork with my colleagues The intern are very short, I have to quickly adapt the new environment and new jobs, new tasks, which is forced me to become more active in order to get more information from books, director, co-worker, my friends… everybody have their own jobs, tasks, for this reason, I have to be the one who approaches and get their instructions Activeness is the key that makes me more confident and adaptable to any situations and finds out what I should do to complete my own tasks perfectly

The second skill is the way to manage own tasks and things Record management is the job that requires carefulness, the abilities to manage and arrange thing in the shortest time, therefore, always arrange thing in logical order and neat is the key This is the most useful skill in the future for my career

The last skill is the skill of behavior, it is a short time but the intern still enough for me to learn how to behave appropriately toward my directors, instructor, senior, co-worker… I have to keep confident, friendly to express my thought and ideas to directors under no circumstances In case the contradiction happened, offering suggestions in the most dedicated and appropriate way is the most effective It is essential to express your ideas clearly and understandably, have a high sense of responsibility in completing your own tasks Moreover, it is significant to respect your colleagues and listen to gain more experience from them

Chapter 5: Summary

In conclusion, I work as a collaborator in Human resources department I have learned a lot of experience to make the best preparation for my future career It not only strengthens my theories but also gives me the opportunity to work in a modern and professional working environment I took responsibility to arrange and check the employee records My weakness is the lack of activeness and carefulness, for this reason, I have faced a lot of challenges at first place I often forget others name, especially the one I did not spend much time talking, but I have significantly improved in the internship time Furthermore, I become more active and confident, I am not the one waited for instruction from other anymore, but the one who find the way to get that information by myself, that help me a lot in my future career Moreover, I have figured out the effective way to manage my time, spend more time on checking my appearance, cleaner, neater After the intern time, the gap between theories and practice is significantly narrowed It is a big chance to experience a professional working environment with many things to learn and gain from senior and co-worker It

is also an opportunity to define my weakness and how to improve them The best thing is the motive of all the senior in the company, they are willing to give me careful guidance at any time Because of the full-time job, I used to feel too tired, but the warmness from the senior the willing-to-help spirit from my co-workers that help me the get over the stresses The things I gain from the internship is not only working experience but also experience for my daily life It gives me a chance

to review my choice and more useful lessons for my future career choice