Glossary of the coursebook english for business administration with vietnamese translatiton supplementary exercises

- Adding or deleting content : giao vien ph\1 trach c6 th€ b6 sung them hay giam bot noi dung ctia giao trlnh cho phu hQp voi chu'clng trlnh hQC.. Ex : The Personnel Department is findin

BQ GIAO DVC VA DAO T~O TRUONG D~I HOC KINH TE TP Ho cHi MINH

DE TAl NGHIEN cuu KHOA HOC CAP co sa

GLOSSARY OF THE COIJBSEBOOK

""ENGLISH FOR BUSINESS ADMINISTRATION'' WITH VIETNAMESE

EXERCISES

MA s6 : cs 2002 - 34

THANH I·Ho Ho cHi MINH 2oos

~I ·~ ~KJ'Q.J_

MlJC LlJC

~ ;z., ~

PHAN Mu DAU Trang 2

'fOM TAT DE TAl 3

GLOSSARY WITH VIETNAMESE TRANSLATION 11

Unit Recruitment and Selection 12

Unit 2 Training : 17

Unit 3 Wages and salaries 19

Unit 4 Adxninistration 22

Unit 5 Research and Development 24

Unit 6 Coxnpany organization 26

Unit 7 Factory location 29

Unit 8 _ Manufacturing 32

Unit 9 Control of production 35

Unit 10 Productivity 38

Unit II Distribution 40

Unit 12 Problexn solving 44

SUPPLEMENTARY EXERCISES 48

Unit Cloze exercises A, B & Word forms 49

Unit 2 Past simple , Present perfect & Passive form 55

Unit 2&3 Coxnplcting flowcharts 59

Unit 3 Describing graphs 63

Unit 4 Describing bar charts 69

Unit 5 · Reading a passage and completing a bar chart 73

Unit 7 Choosing Connectors to complete sentences 76

Unit 10 Reorganizing mixed up sentences in a suitable order 78

Unit 11 Describing facts by using given information 81

HAP AN BAI T~P n6 SUNG (Answer Key) 82

? ? X BANG CHI DAN (Index) 86

PHV LVC 1 (Th~ng tin tu phie'u di~u tra) : 88

PHV LVC 2 (Thong tin tu cu()c phong va'n) 90

'fAI LfflU THAM KHAO 92

GIAO TRINH "English for Business Administration" 93

1

PHfitt MO DfiO

Nang cao cha't h.tc;fng giang d<;ty va ht;~c ngo<;ti ngu nha't la d b~c d<;ti hqc la va'n d~ duc;fc

nhi~u nguoi quan tam

giang d<;ly tkh ctfc nay do la chu tru'dng va chi d<;to duc;fc neu trong cac van ki~n cua B<) Giao d~c va E>ao t<;to va tru'ong E><;li ht;~c Kinh Te'

Theo xu huang giang d<;ly ngo<;ti ngu hi~n nay, phudng phap giang d<;ty tich ctfc la'y nguoi

Trong chudng tr1nh d~lO t<;lO cua tru'ong E><;ti ht;~c Kinh Te', tie'ng Anh duc;fc giang d<;ly d giai dO<;ln 1 va 2 va la m<?t mon cong c~ ( nhu mon Tin hqc ) h6 trc;f vi~c_hqc cua sinh vil~n

trong qua trlnh hqc t<;li tru'ong

E>€ gop ph~n vao vi~c d<;ly va ht;~c tie'ng Anh cho sinh vien truong E><;ti hqc Kinh Te' noi

day:

1 Vi<$c sii' d\}ng ghio trlnh chfnh "English for Business Administration" co :

3 Ngoai ra, ke't qu:"i cua nhung thong tin duc;lc thu th~p , phan tich tu nhung va'n

Chung toi xin duc;fc t6m t:lt qua trlnh thtfc hi<$n cong trlnh trong nhung trang tie'p theo

2

" ~ ~ '

TOM TAT DE TAl

GLOSSARY OF THE COURSEBOOK " ENGLISH FOR BUSINESS

SUPPLEMENTARY EXERCISES

C6 hai noi dung chfnh :

1 Til vtjng (Glossary)

2 Bai t~p bfl sung (Supplementary exercises)

- Bai t~p di€n tit (Cloze exercises)

- Di€n vao so d6 sau khi dQc 1 do<J.n van c6 lien quan

(Fill in a diagram)

- Bai ~P vie't 1 do<J.n van (80 - 100 tit) mo ta bi€u bang

- Bai t~p sii' dvng tit n6i (Joining words) d€ lien ke't cau I do<J.n van

- Bai t~p sii' dvng word forms d€ hoan thanh cau

- Bai t~p s~p xe'p l?i cac cau theo mot thu tl,l' hqp ly ·

" ~ '

Ml)C TIEU DE TAl

D€ tai nay duqc thl,l'c hi~n nhfim d€ lam tai li~u phv trq cho giao trlnh chinh " English for Business Administration" ~a giao trlnh nay du'QC bien SO<J.n tu hai quy€n sach " Manage with English" clia P L Sandler va C L Stott, nha xua't ban Oxford University Prsess , nam 1981; va quy€n "Early Business Contact" clia tac gia N Brieger va J Comfort, nha xua't ban Prentice Hall International (UK) Ltd nam 1994

I>~ tai du'c;ic bien so~n nhhm giup ngu'O'i hQc :

- D€ dang hQC va hi€u bai khoa trong giao trlnh chinh

- Trau d6i va phat huy ky nang vie't

- Cling c6 nhung kie'n thuc da tie'p thu t?i lOp

• Cling c6 kie'n thll'c ca'u true ngu phap

• Phat tri€n va ren luy~n tu Vl,l'ng chuyen nganh

• Ren luy~n ky nang d9c hi€u van ban chuyen nganh

3

2 C<ic bai khoa trong giao trlnh d~u c6 tu vl,fng kh6 hi~u va thu~t ngu chuyen nganh E>i~u

nay lam cho sinh vien khong hi~u bai khoa, nha't la sinh vien ye'u khong theo Iqp

3 Bai t~p b6 sung du'qc bien soc,1n them d~u c6 nli rae trong nhi~u sach ban tren thi

tru'ong, nhu'ng sinh vien khong c6 kha nang mua ta't ca s6 sach d6 Hon nua, s6 bai t~p

trong giao trlnh qua ft ( thu'cmg chi' c6 mot bai t~p duy nha't)

4 Trong ky thi ki~m tra m6i cu6i hQc ky d~u c6 ki~m ra tu vl,fng, thu~t ngu va kha nang vie't

5 Do d6, nhu du ngu'oi hQc mu6n c6 them bai t~p d~ thl,fc hanh, trau d6i va cting c6 kie'n thlic sau khi da hQc tren lOp

6 E)~ t1,10 di~U ki~n va dap ling nhu du ctia ngu'oi hQC, chung toi da thl,fc hi~n d~ tai nay

phu'ong phap nay, la'y ngu'oi hQc lam trung Him Vl the', nhu du, m6i quan tam, sd thfch ctia ngu'oi hQc duqc chu trQng

• Theo Cunningsworth (1995), mot giao trlnh phai dap ling nhu du ctia ngu'oi hQc cilng nhu' phan anh sl,f su dt,mg ngon ngu ctia ngu'oi hQc 6 hi~n tc,1i va tu'ong lai E>6ng thoi xem xet de'n nhu du hQc t~p ctia ngu'oi hQc va t1,1o di~u ki~n d€ dang trong qua trlnh hQc ctia hQ Ngoai ra, giao trlnh cfing c6 vai tro h6 trq vi~c hQc ctia ngu'oi hQC Gi6ng nhu' vai tro ctia mot ngu'oi thgy, giao trlnh se la du n6i giua ngu'oi hQC Va ngon ngii' rna hQ dang hQC

• Nhu' J Richards ( 1995) n6i, nhung sach hi~n ban tren thi tru'ong duqc xua't ban

nh~m vao tuy~t d:;ti da s6 ngu'oi hQc (global markets) Do d6, khong th€ ph\lc V\1 tung nh6m ngu'oi hQc C\1 th~ va nhu du C\1 th€ ctia hQ

• Byrd (1995a) cho ding khong c6 quy€n sach nao hi~n c6 tren thi tru'ong c6 th€ hoan

toan phu hQp cho mot chu'clng trlnh hQC ngon ngii'

• Richards (1990) cilng nha'n mc,1nh la nhung sach hi~n c6 tren thi tru'ong hie'm khi du'QC SU d\}ng rna khong CO hlnh thuc SUa l1,1i cho phu hQp han tlnh hufSng C\1 th~

• Theo Richards (1990), nhung hlnh thuc sua l1,1i d6la:

- Modifying content: noi dung ctia sach c6 th~ thay d6i vl nhung ye'u t6 lien quan de'n ngu'oi hQc Thf d\1 nhu' tu6i, giOi tfnh, ngh~ nghi~p trlnh do kie'n thuc ctia nguoi hQc

- Adding or deleting content : giao vien ph\1 trach c6 th€ b6 sung them hay giam bot noi dung ctia giao trlnh cho phu hQp voi chu'clng trlnh hQC

- Reorganizing content : giao vien c6 th~ s~p xe'p lc,1i thu tl,f cac chu'ong trong sach ho~c ngay trong mot chu'ong c6 th€ thay d6i trlnh tl,f tie'n hanh cac bai t~pl cac hO(,lt dong ngon ngii' cho phu h<Jp VOi kha nang CUa ngu'oi hQC

- Addressing omissions : sach c6 th€ bo s6t nhung di~m ngu phap I ho1,1t dong ngon ngii' rna giao vien ph\} trach cho r~ng dn thie't dfSi VOi nh6m ngu'oi hQC C\1 th{ Vl v~y giao vien se b6 sung them d~ dap ung nhu du ctia hQ

- Modifying tasks :bai t~p I hoc,1t dong ngon ngu trong sach dn sua d6i d~ nha'n mc,1nh hon ho~c lam cho ngu'oi hQc tha'y lien quan va su d\}ng rieng cho mlnh

4

nhung gl aa hQc Thf dl.J nhu' trong sach c6 ho~t a<)ng ngon ngu Utvie't thu' cam

dn ( writing a letter of thanks ) Sau khi thlfc hanh bai t~p trong sach, giao vien c6 th€ yeu du ngu'oi hQc vie't thu' cam dn rn<)t ngu'oi b~n I ngu'oi than aa gii'i qua cho rnlnh nhan dip narn rnoi

- Extending tasks : s6lu'<;fng bai t~p trong sach khong au a€ thlfc hanh nen giao vien b6 sung them a€ aap ung nhu du ngu'oi hQc

C6 hai giai ao~n : giai ao~n aanh gia giao trlnh chfnh va giai ao~n thlfc hi~n a8 xua't tu

vi~c aanh gia giao trlnh

Trong ph~n ffil.JC tieu chung toi trlnh bay 0 tren, cong trlnh nay au'<;fc thlfc hi~n a€ lam tai li~u phl.J tr<;f cho giao trlnh chfnh "English for Business Administration " rna chung toi dfnh kern o cu6i cong trlnh d€ ngll'oi d9c d€ tham khao Vi~c phat tri€n tai li~u h6 tr<;f ph'ii xua't phat tu vi~c danh gia toan di~n giao trlnh chfnh a€ tim ra each giai quye't cho nhii'ng di€m con thie'u cua giao trlnh cho phil h<;fp voi nh6rn ngu'oi hQC vien Cl.J th€ Do a6, chung toi da tie'n hanh thu th~p thong tin v8 giao trlnh chfnh va nhu du cua ngu'oi hQC khi

SU dl.Jng giao trlnh nay bang hai cong Cl.J Ia phie'u di8u tra Va phong Vffn (chung toi CO dfnh kerli o ph~n phl.J ll.Jc o cu6i cong trlnh nay.)

1 Phie'u di~u tra (questionnaires) danh cho sinh vien Trong d6, chung toi c6 nhung cau hoi a€ khao sat ba n<)i dung : v8 trlnh a<) tie'ng Anh cua ngu'oi hQc, v8 gia0,trlnh chfnh Va V~ nhu du cua ngu'oi hQC

2 Phong va'n (structured interviews) danh cho giao vien phl.J trach lOp D€ dam bao tlnh nha't quan cua thong tin dn bie't, tru'oc khi tie'n hanh phong va'n chung toi chuffn bi san m<)t s6 cau hoi lien quan de'n kinh nghi~m giang d~y cua gi<io vien (vf dl.J:

d~y tie'ng Anh va giao trlnh nay bao nhieu narn?), c6 sii' dl.Jng tai li~u phl.J tr<;f khong, nh~n

xet v8 u'u va khuye't di€rn cua giao trlnh va y kie'n cua giao vien v8 Sl.J' dn thay d6i I b6 sung cho giao trlnh

Phan tich thong tin

Sau khi thu th~p, chung toi tie'n hanh phan tfch nhung thong tin tu phie'u ai8u tra va cac CUQC phong vffn

1 Thong tin tu phie'u di~u tra

Chung toi da phan tfch thong tin tu 116 phie'u di8u tra do sinh vien khoa QTKD tra Ioi

A V~ giao trlnh:

Da s6 sinh vien cho bie't c6 th€ su dl.Jng giao trlnh chfnh nay o tren lop va ca o

nha.Khi au'QC hoi v8 ffiUC OQ kh6 CUa n<)i dung cac chu'dng trong giao trlnh, tren 50% sinh vien cho la trung blnh va 43% cho la kh6 Trong giao trlnh chfnh, m6i chu'dng c6 6 ph~n

nho (6 sections) V8 cd ca'u, t6 chuc va n<)i dung cua tung chu'dng, 96,9% sinh vien cho bie't section A ( Reading for comprehension) thi ly thu va hcru fch; chi 3,4% cho la nham chan

5

va t6n thai gian Section B (Listening), 8,3% sinh vien nghi ding d~, phu h<Jp trlnh do ngu'oi hQC nhu'ng 91,7% cho la chu a€ nghe khong lien quan voi chu a€ cua chu'ong B6i voi sections C va D (Language study), 88,3% sinh vien cho la hG'u fch, thlfc ti~n va ly thu; chi 11,7% nghi ding hoi nham chan va nen dtt<jc sll' dt,mg lam bai t~p o nha Section E (Discussion), c6 21,7% sinh vien thlfc hanh tfch clfc; 19,5% thlfc hanh mi~n cu'ong; 25,2% thlfc hanh tht;t dong; 33,6% khong tham gia V€ section F (Writing) 52% sinh vien cho la nham chan va 47,7% cho la hG'u fch, ly thu

Khi Ou'QC hoi v€ slf da d<;tng cua cac lo<;ti hlnh bai t~p 76% sinh vien o6ng y; chi 24% khong o6ng y C6 76% sinh vien cho lac6 au ltt<jng bai t~p cho section A (Reading); 94% nghi ding au bai t~p v€ ngii' phap cho m6i chttong (sections C & D); tuy nhien, chi 42% cho la au bai t~p thlfc hanh vie't ( tuc la g§n 60% sinh vien cho ding khong au s6ltt<jng cho lo<;ti hlnh bai t~p vie't nay).Ngoai ra, c6 68% sinh vien cho r~ng lo<;ti hlnh bai t~p vie't mot do<;tn van 60 -80 tu d~ mo ta bi~u bang va 64% nh~n xet r~ng lo<;ti hlnh bai t~p sll' dt;tng WOrd forms 0~ ren luy~n tU Vlfng o€u khong OU s6 lu'<jng 0~ thlfc hanh VI trong giao trlnh m6i lo<;ti hlnh bai t~p nay thu'ong chi c6 mot bai t~p duy nha't Vl v~y, sau khi da cling giao

vi en sll'a bai t~p d6 tren lop, sinh vi en mu6n thlfc hanh them d~ cling c6 kie'n thuc, nhttng khong c6 bai t~p nao khac d~ thlfc hanh, nha't la o6i voi d<;tng bai t~p thlfc hanh vie't mot OO<;tn van 60 -80 tu d~ mo ta bi~u bang

B v~ nhu c§u cua ngtiiii hQC Du'QC hoi lo<;ti hlnh bai t~p nao la kh6 nha't o6i voi ngu'oi hQC, c6 66% sinh vien

d6ng y lo~ti hlnh bai t~p vie't mot do<;tn van 60- 80 tu mota bi~u bang va 58% cho ding lo<;ti hlnh bai t~p sap xe'p l<;ti cac diu theo mot thu tlf h<Jp ly la kh6 nha't Do d6, c6 62%

sinh vien cho ding din b6 sung d<;tng bai t~p vie't mot do<;tn van mota bi~u bang boi vl day

la mot ky nang dn thie't cho ngh€ nghi~p tttong lai cua sinh vien H9 se la cac nha quan ly tu'ong lai va vi~c OQC cac van ban c6 sll' d\}ng bi~u bang la ra't din thie't

Ngoai ra, khi khao sat nhii'ng kh6 khan cua ngu'oi hQC khi lam bai t~p trong giao

trlnh chfnh thl c6 78% sinh vien cho bie't h9 thie'u tu vlfng/ thu~t ngii' d~ di~n d<;tt y; 61% khong co can ban v€ kie'n thuc ca'u true ngii' phap; 42% khong th~ vie't nhung cau hoan hao

y nghia, 35% e ng<;ti vl s{j 16i sai va 24% khong bie't sll' dt;tng tu n6i

Muc do anh hu'ong cua nhii'ng kh6 khan o6i voi ngu'oi hQc thl 93% sinh vien nh~n

xet r~ng v6n tu vlfng I thu~t ngii' qua ft anh httong ra't Ion ; 77% cho r~ng khong nam vii'ng ca'u true ngii' phap co ban anh huang IOn, con 54% cho rang hai kh6 khan tren trong chung mlfc lam e ng<;ti s{j lam 16i sai

'

2 Thong tin tu cac CUQC phong va'n

Chung toi phong va'n 3 trong t6ng s6 4 giao vien ph\1 trach giang d<;ty ·giao trlnh

"English for Business Administration" Ca 3 giao vien o€u sll' dt;tng giao trlnh nay la tai

li~u giang d<;ty chfnh va o€u c6 sll' dt;tng tai li~u pht;t trQ khac d~ dap ling nhu diu cua ngu'oi hQC

A v~ giao trinh

u'u diim

C6 hai giao vien cho r~ng muc do kh6 cua noi dung cac chttong trong giao trlnh la trung blnh va mot giao vien cho la kh6 Hai giao vien nha't trf la co ca'u, t6 chuc va noi dung cac chu'ong phu h<jp trlnh do ngu'oi hQC va mot giao vi en cho la t6t v € slf da d<;tng cac

6

lo~i h1nh bai t~p c6 hai giao vien ddng y va m9t khong ddng y Slf khong ddng y nay se du<;Jc tn110i d phh khuye't di~m ctia giao tr'inh~ Ca ba giao vien nha't tn la siich nay thoa man nhu du ciia ngi1Cfi h<;>c Vl sinh vien c6 th~ sll dl)ng giao trlnh nay tren Wp va khi d nha Ngoai ra, con cung ca'p kie'n thuc vatu Vlfng chuyen nganh (d section A) ddng thC1i cung c6 kie'n thuc ca'u true ngft phap va nha't la ren luyc$n b6n ky nang ngon ngft

Ba giao vien cling dl~ng y la giao tr'inh nay dap ung dlt<;Jc ml)C tieu dao t~o ciia truong

Khuye't diim

V~ d9 kh6 ciia n9i dung, ba giao vien cho ding section E (Discussion) kh6.E>~ giiH thich cho di~u nay cac giao vien nh~n xet ding nhftng chti d~l cau hoi thao lu~n d~ sinh vien thlfc hanh ky nang n6i qua chuyen sau v~ kie'n thuc qmin trj, chi danh cho d6i tu<;Jng

la nhftng nguoi da kinh qua cong vic$c ma da s6 sinh vien th1 chua c6 vic$c lam Hai giao vien ddng y Iasinh vien tr'inh d9 ye'u tham gia thl) d9ng Rieng section F (Writing) th1 kh6 d6i vdisinh vien ye'u

Slf da d~ng cua cac Jo~i h'inh bai t~p, hai giao vien cho Ia da d~ng nhung c6 s6

lu<;Jng bai t~p it Ca ba giao vien nh~n xet la khOng c6 lo~i h'inh b~li t~p c6 tinh l~p l~i ( recycling ) d€ nguoi h<;>c cung c6 kie'n thuc cling nhu la thie'u bai t~p ren luyc$n tu Vlfng chuyen nganh

Cd ca'u, t6 chuc va n9i dung cac chudng, ca ba giao vien cho la section F (Writing)

te nh~t c6 loi chi dftn nhilc di nhilc l~i Hai giao vien nh~n xet bai t~p th\ic hanh vie't khong dii

B Y kie'n v~ stf thay d6'i I 1:>6' sung cho giao trlnh ,,,· Ca ba giao vien nha't tri dn b6 sung lu<;Jng bai t~p thlfc hanh vie't va bai t~p ren fU'yc$n tir vlfng Section E (Discussion) nen thay the' n9i dung khac phu h<;Jp tr'inh d9 nguC1i hQC hdn Ngoai ra, nen c6 nhftng ban in a'n ro va dyp hdn cho giao trlnh nay ( VI giao trlnh dlt<;Jc danh may va tai sll dl)ng nhi~u l~n nen khong ro)

Ke't qua

Tu slf phan tich thong tin neu tren, chung toi c6 nhftng ph at hic$n la:

• Giao trlnh h~u nhu dap ung dti<;Jc nhu du d~y va h<;>c tie'ng Anh chuyen nganh Quan trj kinh doanh

• Cung ca'p kie'n thuc lien quan de'n chuyen nganh

• Cac lo~i h'inh bai t~p I ho~t d9ng ngon ngft c6 10i chi dftn ro rang va khong doi hoi nguoi h<;>c qua nhi~u n13 llfc

• V6n tu Vlfng I thu~t ngu ciia nguoi h<;>c qua it va khong nilm vftng kie'n thuc ca'u true ngft phap can ban da anh hudng ra'r ldn de'n vic$c tht.ic hanh bai t~p cua nguoi hqc

• Lo~i h1nh bai t~p vie't m9t do~n van 60 - 80 tu mo ta bi€u bang va bai t~p ren luyc$n

c6 cua nguoi hqc

D~ xua't

Tir nhftng ke't qua tren, chung toi c6 nhftng d~ xua't cho giao tr'inh nay nhu sau :

• Tang cuC1ng vic$c ph at tri~n va ren luyc$n v6n tir Vlfng I thu~t ngft va cting c6 kie'n tht1c ca'u true ngft phap can ban dn thie't cho nguC1i hqc

7

• Bd sung seflu<jng lo~i hlnh biii t~p rna ngu'oi hqc dn

• E>S thoa man nhu c~u cua nguoi h<;>c, giao vien ph \I trach thuong xuyen tie'n hanh di~U:

tra nhu du cua nguoi hqc

• C~n nha'n m~nh de'n vai tro ciia Th~y I Co, h<;> Ia nguoi t~o di~u ki~n d€ dang, nguoi cung ca'p kinh nghic$m h<;>c, ng\toi giam sat vi~c hqc ciia nguoi hqc va nguoi phd bie'n

I truy~n d~t kie'n thuc

Khi nhu du cua ngu'oi hqc du'<jc dap ung va Th~y I Co phl,l trach thl[c hi<$n ta't ca vai tro neu tren, do se la d<}ng h!c gop ph~n vao sl[ thanh cong ciia nguoi hqc

Chinh ttt nhung ke't lu~n va d~ xua't tren, chung toi da tie'n hanh thl[c hi~n cong trlnh nay

2 Giai do~n thvc hi~n nhii'ng d~ xud't

Ttt nhung d~ xua't v~ tang Ctfong phat triSn va ren luy<$n vefn ttt vl[ng I thu~t ngl1 cilng nhu cung cef kie'n thuc ngu phap dn thie't cho nguoi hqc Hdn nua, bd sung seflu<jng lo~i hlnh bai

t~p rna ngu'oi hqc dn; chung tOi da so~n cac ttt vl[ng I thu~t ngu chuyen nganh quan trj kinh doanh va thu th~p chqn Iqc , bien so~n them cac Io~i hlnh bai t~p sinh vien dn dS dap ung nhu du hqc t~p cua hq

A Phtidng phap so~n tii Vlfng I thu~t ngfi' chuy~n ngimh

Chung toi chi so~n va gi:H thkh ttt vl[ng I thu~t ngu chuyen nganh, con tit Vtfng thong dl,lng

ngu'oi hqc ttf tra cuu

M"QC tu (entries) : Hit ca llllJ.C ttt trong cong trlnh nay Ia m9t tli ho~c m9t Cl)lll tit du<jc in

d~m va khong vie't hoa, ngo~i trtt m9t vai llllJ.C ttt du'<jc qui djnh vie't hoa Tuy nhien, doi khi mlJ.c ttt Ia ca cau vl nhung cau nay kho hiSu trong bai khoa Do do, de' giup ngu'oi hqc d~

dang hie'u bai khoa hdn cht1ng toi gi3.i thkh ca nhung dl.u do

Thu ttf cac m'QC tu :du'<jc trlnh bay theo thu ttf xua't hi~n trong bai khoa d~ ngu'oi h<;>c d€ tra ttt khi dqc bai khoa Tuy nhien dS nguoi hqc d€ dang tra cuu ho~c on t~p cac thu~t ngu sau nay khi cffn thie't, chung toi S~p xe'p cac llllJ.C ttt nay theo thu ttf mftu hf va ghi chu Vj td xufft

hi~n ciia chung trong cac chu'dng va sef trang trong giao trlnh d bang chi dftn (index) d~t (J

cuefi cong trlnh nay

Stf ghii thfch nghia cac ffi'QC tu:

M6i ffilJ.C ttt dtf<jc gild thkh nghia br.ng tie'ng Anh va du<jc cho nghla phu h<jp vdi van canh CUa bai khoa trong giao trlnh chinh f)oi khi CO mlJ.C ttt du'<jc cho ttt d~ng ngrua Va sau do la nghia br.ng tie'ng Vi~t Nghia cua cac mlJ.c tli nay duqc tra cuu ttt ttt diSn chuyen nganh ho~c trong cac sach v~ chuyen nganh Quan tri kinh doanh Thi dl,l nhu quyGn

"Introducing Human Resource Management" cua tac gia Margaret Foot va Caroline Hook, nha xuflt ban Addison Wesley Longman Limited, New York, nam 1996 V~ nghia tie'ng

Vi~t, co nhung mt.tc ttt dtt<jc cho nghia tie'ng Vi~t tu'dng dttdng thu'ong du'<jc stY dl,lng trong chuyen nganh Quan trj kinh doanh Vi dlJ nhu' ml)c ttt Pert : sd d~ Pert ; mvc ttt batch

tie'ng Vi~t dS ngtfoi hqc d€ hiSu mlJ.c ttt hdn Vi dlJ nhu ffilJ.C ttt planned experience (n) : kinh

nghi~m co du'<jc I d:;tt dtfl;Jc (sau khi da kinh qua m9t sef cong vi~c theo m9t ke' ho~ch da djnh

s~n)

8

Chu thich ngu phap v~ lo~i til (word classes):

Lo~i tu du'<;fc chu thich ngay ben c~nh ml}c tU Trong cong trlnh nay, chllng tOi sii' dl}ng nhung hJ.nh thuc rut gQn v~ tu lo~i thu'ong xua't hil$n trong tu di6n

Ne'u ml}c tu Ia danh tu de'm du'<;fc thi du'<;fc bllt d~u b~ng m~o tu a I an ; con danh til'

khong de'm du'<;fc thi khong Slf dl}ng Inl;lO tu nao ca va chu thich lo~i tu Ia (n)

Vi dl}: a vacancy (n)

an intt:rview panel (n) job satisfaction (n) Ne'u la dqng til' thl biit dffu b~ng "to" va chu thich lo<;1i til' Ia (v) ; tfnh til' la (adj) ;

tr~ng til' Ia (adv); gidi til' la (prep)

Vi dl].: to recmit (v), to shortlist (v)

varied (adj) , redundant (adj) smoothly (adv)

in terms of ( prep) Thi dQ di minh ho~ stf sti' dQng m~.tc til

Hffu he't cac lnt.IC til' du'<;fc cho thi dl} d€ minh ho~ Cac thi dt.l nay thu'ong la nhung diu hoan hao y nghia, trong do ml,IC tu dtiQC in nghien va g~ch du'oi

Vi dl} :An interview assessment form is used during an interview

B Phuong phap thu th~p, bit~n so~n bai t~p b6' sung

MlJC TrEU DE T AI ) la chu trQng ren luyc$n ky nang nay M~c du cii ba giao vien nay cho

r~ng lo~i bai t~p nay te nh;;tt va co lOi chi dfin cua bai t~p ilhllc di nhiic l~i

Do do, trong cong trlnh nay lo~i hlnh bai t~p b6 sung la hai d~ng bai t~p vua neu tren d€ dap ung vic$c d~y va hQc khi sii' d~mg giao trlnh chinh "English for Business Administration" Ngoai ra, chung toi ding thu th~p va bien so~n them lo~i ~lnh bai t~p sii' dl}ng til' n6i d€ lien ke't cau I do<;1n van vl vic$c tht,tc hanh va ren luyc$n sii' d~mg til' no'i Ia mqt trong nhung n9i dung chinh trong chu'dng trlnh dao t~o tie'ng Anh cho sinh vien tru'ong f>l;li hQC Kinh te' (j giai do~n 1 V~l 2 Khi di~u tra nhu cffu cua ngu'oi hQC, co 58% sinh vien cho

r~ng lo~i hlnh bai t~p slip xe'p cac cau theo m9t thu tt,i h<;fp ly Ia kho dCSi vdi hQ; nhu'ng chung toi vfin b6 sung lo~i bai t~p nay vl d~ng bai t~p nay dung d6 ren luyc$n ky nang dqc hi€u cho ngu'oi h<;>c va do ding Ia mt.~c tieu dao tie'ng Anh cho sinh vien (j giai do~n 2 chung toi

' • :>:

da d~ c~p (j phan C0 SO THl/C TIEN ctia d~ tai Do'i vdi giao vien, d~ng bai t~p nay la mqt cong ClJ danh gia kha nang dqc hi€u ma ngu'oi hQC d~t dtiQC

9

Tuy giao trlnh chinh con vai die'm dn b6' sung thay d6'i nhu' section E (Discussion) nen thay the' n(>i dung khac phil h<;1p trlnh d(> ngtfoi hQc hdn, nhttng chung toi khong tht.fc

hQC stY dt.mg tie'ng Anh Ia d)ng C~l giao tie'p trong hQC t~p t(fc la phat trie'n va ren luyc$n tu

trlnh chinh dn

Trong cong trlnh nay, s6 bai t~p b6' sung chi dtf<;1c so~n cho m(>t s6 chtfdng vl nhung

lo~i hlnh bai t~p nay sau khi di€u tra, khao sat chung toi dtf<;1c bie't Ia nhu du ngttoi hQc dn

khong phai Ia dl;lng bai t?p ma ngu'oi h9C dn

cho phil h<;Jp voi van canh Vll trlnh OQ cua ngtfoi hQC

Loi ke't

Tom ll;li, chung toi tht.fc hi~n d~ ad nay de' Him tai li~u pht.t tr<;1 cho giao trinh chinh "English

giO tren lop

f)~li hQc Kinh Te' noi chung va sinh vien khoa Qt~<in Trj Kinh Doanh noi rieng dtt<;Jc t6t hdn

Qm1 trlnh thifc hi0n d€ tai dT nhien se co khie'm khuye't, ra"t mong quy bl;ln dqc vui long dong gop y kie'n Thanh th?t cam dn

10

GLOSSARY OF BUSINESS

11

Unit 1

vacancy (n)

Recruitment and Selection

a job I post that is not occupied

for one accountant

to recruit (v) employ , hire, find personnel for vacancies

Ex : The Personnel Department is finding staff for the vacancies m

the company and it has recruited twenty employees so far

an appointment (n) post , job , position

a job description (n) : one that gives information about job duties, job

responsibilities required

before applying for the post

a personnel specification (n): gives information about an applicant's age, work

experience, qualifications , education

Bdng lieu cltufln nhan vien ( nghla trong bai )

Ex : To assess applications properly, management work from

references (n) : information about the past performance of an applicant

12

a profile (n) c.v' resume

Ex : Applicants who are interested in the job, please submit

your handwritten profile

a shortlist (n ) : a list of suitable candidates I applicants for a job from

which the successful candidates ·will be selected

Danh sach ngttili xin vi?c I 1Zng vien dll(lc ch{Jn vao v(mg trong c/t(/p/tong van

to shortlist (v) :to select a few from a list of candidates

Sd tuy~n

Ex : Only shortlistecl candidates are informed

an interview panel (n) : an interview team =staff who together hold an interview

an interview assessment form (n) : a form used by an interview panel during an

interview when each applicant is checked under the same points on the form:

Phitu ddnh gUi phong valz

Ex : An inten,iel-1' assessment form is used during an interview

conditions of work (n) : condition I requirements for a job

Diiu ki?n lam vi?c

Ex One condi1ion of this job is that you must accept to

work at weekends

new I fresh I young blood (n) : new people who are introduced into an organization

and whose fresh ideas are likely to improve· it and make it better, stronger or more efficient

Nlu'in vien mlli dll!lc tuyin d{mg

Ex : This company is badly in need of new blood

Is this the job for which we need new blood ?

13

A Sample of a Job Description

To ensure that visitors to the company are received in a welcoming fashion, to answer routine queries which are handled expeditiously

by the appropriate staff member To ensure that all telephone queries are handled in the same manner

As the first point of contact for the company, the receptionist must maintain high standards of customer care

All customers and other visitors to deal with initial and routine queries All members of staff to pass on queries as appropriate

Greet walk-in visitors and ascertain purpose of their visit

Handle or redirect queries as appropriate Answer phone queries as above

Answer all initial queries about receipt of payments using the on-line payment receipts system

Open and sort incoming post by department

Organise delivery of post by assistant receptionists Perfonn clerical tasks assigned by departments in agreement with the Office Services Manager

• Supervise assistant receptionists and delegate work as appropriate Perform other duties as assigned by the Office Services Manager

or other authorised manager

14

PRESENT JOB

LENGTH OF TIME IN JOB ·

LANGUAGES

.:,: ··

15

A Sample of a Curriculum Vitae

1982- 1986 Eastleigh Comprehensive School, Eastleigh

1987 Secretarial Course Typing 80 w.p m Shorthand 110 w.p m

1989 Short courses in word processing, data bases and spreadsheets ,

including software for Windows

Short courses in health and safety , supervisory skills , equal opportunities , and presentation skills

WORK EXPERIENCE

1990- 1994 Secretary to General Manager, Dyason's Cleaning Products

1994 - 1996 Office Manager , Dywell Clothing Company

1996 - 1998 Personal Assistant to the Director of Personnel, Dywell Clothing

Company

1998- 2002 Assistant Personnel Officer, Dywell Clothing Company

2003 Temporary jobs for Ace Recruitment Agency

REASONS FOR APPL YINC.; FOR THIS POST

I have worked for six years in a personnel department and I have a wide range of experience including recruitment and selection, administration of personnel records, and running short courses in health and safety and supervisory skills I am a trained secretary and have kept up my typing skills as well as updating my skills in office software I feel that with my experience and background in personnel I have a lot to offer in a personnel position

REFERENCES

Mrs Albe Jenkins, Owner

The Benlow Corporal ion

620 West Second Street

Terre Hame, Indiana 4781

Ms Sarah Cohen, Instructor

Judson Secretarial School

141 River Road

Telephone No : Berne, Indiana 46781

16

Unit 2 Training

a job specification (n) : one that gives information about the behaviour, knowledge,

and skills expected of an employee to work in a specific job

Bdng tieu c/wiln cfmg vi?c ( kltd niing c/wyen mon , kie'n tluic, va cac

ky nang k/tdc) cti'n tlti(t c/w mQt cong vi?c nllflt djnh

Ex : The Training department can identify training needs by looking carefully

at a fob specification

behaviour (n) : acting patterns of employees in which a specific job is performed

( a typical way in which a specific job is performed )

Himh vi; each !tanh xi't

Ex : How do some employees change their behaviour in the office if

the boss is away ?

a training specification = a training plan (n) : one that specifies what to teach and

what methods to use for a training programme

Tieu chuin dao t~o

Ex : A training specification must be available for a successful

training programme

job rotation (n) : moving workers around from one job to another to widen

their experience Phu'dng thuc xoay vi~c ; St.f Juan nhil;m ( tit phong ban nay sang

phong ban khac) di c6 th~m kinh nghi~m ; srf Juan chuyin cong tac

Ex : Trainees had better experience job rotation to widen their knowledge

planned experience (n) : ~xperience gained by working at something according

to a plan I an arrangement

Kinh nghi?m tlt{lc t( ( sau kltixong vi?c)

Ex : By means of job rotation, some staff can get planned experience

natural experience (n) : (me that someone naturally I unintentionally gets by living

through something in their life

song trong mvt klwdng tltm gian dai.)

-Ex : The older he becomes , the more natural experience he gains

manpower planning (n) : planning for the number and kind of staff needed

Hof!ch djnh I /Q.p ke'hOf!ch nluin s{l clin thiet ( clw ml)t cd quan)

Ex : Manpower planning is indispensable to business efficiency

operators and technicians (n) : employees who are in charge of machines or who

are good at technical aspects , not at managerial jobs

Nilan vien k)' tlwljt ( di~u ltfmh ky tlw{jt)

Ex : Operators are being trained to run the new machine while the technicians take care of its maintenance

management and supervisory training (n) : training which is done for staff who are

responsible for management and supervisory job I task

Vi~c dlw {Qo nhlin vien cap qudn trj

Ex :It's difficult to mea-;ure the impact of management and supervisorv training

to stay away from work (v) : to be absent from work ; not go to work

Kltong di tam vi~c ( vi l.j do silc klwe )

Ex: Workers who work in night shifts are allowed to stav away from

a pilot programme (n) : a programme used to test something in order to know

whether it is good or successful

Chtldug trinlt tltil nglti~m

Ex : They carried out a pilot programme before it was mad~ available

for wider use

feedback (n) : information about results of an experiment ; response that consists

of comments and information about something that someone has done It tells them whether or not it was successful or liked

Thilng tin pltdn hfli

Ex : The more [_eedback we get from viewers, the more we can improve

our programmes

18

Unit 3 : Wages and Salaries

varied ( adj ) : of different kinds • sizes or qualities

G6m nltie'ulOlJi k/uic nliau, tlm9c nltieltlOlJi kluic, da dq.ng

accounts department (n) : one which is in charge of accounting

Pl~lmg kt toan

Ex : The employees receive the wages from the accounts department

design to determine the different pay levels for its employees

Tlta11g ltldllg I eel cliu lllfhlg

negotiation between management and trade union representatives

a wage (n) : a wage tends to he paid weekly and may be based on an hourly rate of pay, with

a salary : a salary tends to he paid monthly, and those monthly payments are normally

expressed as an annual salary Salaried employees often have their salaries paid directly into a bank and are also likely to have several fringe benefits Salaried

management

Tit~n hidng Ex: Managerial staff often earn high salaries

has the aim of improving such things as the working (:onditions, pay and benefits of its members

Co11g dolm

Ex: The Managing Director will meet the trade union leaders tomorrow

19

a value (n) : a point ml} t ( mtlc ) diim, mi}t djn h lr/(111 g gill lrj

job grade (n) : different kinds of jobs

Tltj trrldng lao di}ng

Ex : men wanting to break into the job market ··-··

The job market in big cities is very competitive

Ngudn crmg cap lao dl)ng

an incentive (n) : a general term of motivation for encouraging employees to work better

There are two kinds of incentives:

a merit award (n) : a financial incentive by offering employees more in wages

or salaries to award them in retunt for higher productivity, or better job perfonnance, or extra effort at a busy time of the year

S{l khen tlutllug ( bling tie'u) do co t/tlwh licit cao !uhl ( 11/ut liim vi?c tot

lulll ' lli111g suat cao lullt' each Lam vi?c co lli?u qua luhl) lrong cong vi?c

a bonus (n) : a financial incentive by paying an extra payment to wages or salaries

for higher prodHctivity or extra effort at a busy time of the year

especially on special occasions such as on Christmas or New Year holiday

Tiiu tlulllng

20

fringe benefits (n} : advantages such as free housing, company car, free health insurance

or dental care, paid holidays offered by a company in addition to salaries or wages

Pluic 1¢ ngoai ltto>1g ; quyen 1¢ ph{t ngodi ltidng

Ex: This company provides generous fringe benefits for its employees

including insurance, a pension plan and medical and dental care payment

an

assemble line or in the production department (e.g., a machine operator) and make products which are visible and measurable

Coug 111lfi11 tn,tc tie'p son xuift

Ex : Direct workers have been able to work more efficiently by means

of mordern machinery

an indirect worker ( a white-collar worker ) (n) : an employee such as a canteen assistant,

secretarial staff, or staff doing office work who does not make the end products

Nlu'iu vieu viin phong ( giau tie'p sou xuilt)

Ex: Most of the companies can currently reduce indirect workers by computerizing

the office systems

Ex: Today steelworkers have become a science fact as technology has turned

them into a feasible means to increase productivity

S{l pltli11 lo{li ( ulto luhl, clti tiel luht)

Ex : The management system is more complex, with four subgrades in Grade II

21

Unit 4 Administration

administration (n) : activities connected with orgamzmg and supervising

Ex : It's difficult to measure administration

office (n) : personnel who work in the company office ; an organization

Nilan vien viin phong ; ml)t td clu'lc

Ex : The function of the office is to perform administration

commimications (n) : information sent out and received

Thong tin ; thong bdo ; s{l giao ltlu truyin dq.t thong tin

Ex : Management must be provided with full communications

to service (v) : to provide services for

Ex : The Post Office services the post and telecommunication

clerical staff (n) : staff who work in the company offices

Ex: All of clerica~ must attend a word- processor demonstration

to employ (n) : to apply, to use

Ex : The mangers can employ the most appropriate business methods,

systems, and equipment

paperwork (n) : work involved in file, paper, office documents

Cong vi?c viin pltong

Ex : Everyday clerical staff have to deal with a lot of paperwork

resources (n) : plant , personnel , equipment , money and property which can

be employed usefully

Ex : How office systems are mechanized and computerized will

depend on the size and resources of a company

22

an objective (n) = an aim; a goal; target, intended result of activity

M{tc tieu, m{tc die h

Ex : One of the key objectives of a business is to maximize profits

a centralized service (n) : service used by a central group of people

Ex : Data processing must be ·a centralized service to contribute

to busines" efficiency

to go along with (someone) (v) : to agree with (someone)

Ex : I can't go along with you on that point

to call someone in (v): to send for; to summon; to ask someone to come to see you

Ex : I think we'd better call the secretary in to type the letter

to change over (from one thing to another) (v): to stop using I doing I having one

thing and start using I doing I having another

Clmyin dfli til (ml)t cai g'i sang ml)t cai khac)

Ex : We changed over to a computerized system for reasons of efficiency

to build up (v) to draw up ; to prepare ; to write out

Clwiln hi ; h'in h thlmh

Ex : The paragraph was built up from the information in the table

to call up (information from a computer) (v) : to instruct the computer to present the

information

Ex : We can mll_l1]2 a lot of information in the Internet

to feed into I to type in I to key in ( a computer ) (v) : to put information into a

computer using keys or a keyboard

Nh(lp duli~u vao may vi tinh Ex: The data needs to be fed I keyed inunediately

to switch off (v) : to turn off ; to stop using something

Ex : All of participants must switch off their handphones while

attending the conference

to take away (v) : to remove from

23

Unit 5 : Research & Development

R & D executives (n) : staff who are in charge of research & development

Nlu!ln vien diiu lumh vi?c nghien cftu va p/uit triin

Ex : R & D executives must ensure that the company is supplied

with technically successful projects

a promising scheme (n) : projects with good potential

Dt;l an I ke' ho~ch di\y triin VQng

Ex : They chose promising schemes to develop

market forecasts : ideas about what and how products are expected to be

accepted on the market

D<l bao thi trttling

Ex : The research and development of a flow of new products are based

on market forecasts

a tlow (n) plentiful supply

Luling cung cap do'i dao I plwng p/ul

Ex : R & D department can provide a flow of new and updated

products for the company

a flow of new market winners (n) : a supply of successful and acceptable

products in a market

Luling san pha'm dtlfiC tla c/mf)ng, thanh cong tren thj trtlling

Ex : The company has gained steady growth in profits because of

a flow o( new market winners

full commercial potential (n) : possibiHties that a product may become

successful and acceptable in a market

Ex : In some jndustries it may take from 11 to 18 years before

a product achieves full commercial potential

24

a (new) consumer product (n) : a product made to sell to customers

San phdm phl)c vl) ngu'Oi ti~u dimg ; hang ti~u dimg

Ex : Consumer products are developed to meet a specific need

a (new) industrial product (n) : a product designed and made for testing and used in

industries

Sdn plu'i'm dang trong qua trinh thit nghi?m di sit d{tng trong cong nghi?p

Ex: Industrial products are the result in the laboratory work

aimed at a general need

a statement (n) : expression of something in words I confirmation in a fairly

fonnal way

Ex : In consumer markets looking for a new product often begins

after a statement of a specific need

to tailor (v) : to be made to fit specific measurement

UJ m clw thich lu;'p

Ex : Homes !J!ilored to the needs of the elderly

in terms of (prep) : relative to, as regards

Ex : A new model computer is powerful in temzs of capacity and speed

S I units (n) : any of measurement units adopted for international use under the

System International d'Unites, now employed for all scientific-and

most technical purposes

There are 7 fundamental units :the metre, kilogram, second, ampere,

Kelvin , candela and mode

25

Unit 6 Company organization

company organization (n) : the organization, general arrangement of work and

management of a company

S{l tlf c/u'tc cfing ty

Ex : Company organization is one of the important factors to

contribute to the business efficiency

management decision making (n) : the process of making managerial decision

Srf du'a ra quye't djnh qmin trj Ex: Management decision making on time is often difficult

to grow (v) : to become

the process of management decision making has grown more complex

individual employees (n) : each of the employees

Tung (ca nh~n) m3i nhan vien

Ex : A company must specify the amount of responsibility given

higher executives (n) : Heads of departments

Ngu'o'i I nha qmin tri d(p cao ( Tru'O'ng phong )

Ex Management including higher executives are responsible for

the company organization

an efficiently-run company (n) : a company headed efficiently

Mc')t cllng ty du'gc qmin ly co hi~u qua Ex: An efficiently-run company sees its growing profits

an organization structure: is the personnel arrangement used to achieve the

objectives of a company (at minimum cost and in the fastest possible manner with the greatest efficiency) by assigning responsibility and authority to each staff member

Co ca'u t6 chuc

Ex : The roles and responsibilities of the individuals must be clearly

established in an organization structure

26

Ex : The roles and responsibilities of the individuals must be clearly established in an organization structure

company policy (n) : one 1hat lets managers know how to handle problems and

infonn all employees about the help, assistance, and support they can expect to receive

Cltfnh sach ctla cong ty

Ex : What is lhe companv policy on recruiting new managers?

to aim at (v) : to direct toward

HttiJ'ng tfli ; 11 hlim vao

Ex : Defining individual responsibilities aims at the achievement of high productivity

to result from (v) : to be the consequence of

Xay ra do ; Ia kc't qua ctia (cai gl)

Ex : The staff reductions resulted (rom the factory automation

output (n) :

:]J•

the arnount produced

Ex : We must increase our output to meet demand

input (n) a resource required for industrial production such as capital, goods, raw

materials, labour service etc

Ex: To be efficient, they must balance the input

-to function (v) : to perform , to act

HOQtd9ng

Ex : The machines function smoothly if they are maintained regularly

smoothly (adv) : in an easy manner; lacking difficulties or obstructions

Kh6ng c6 cac kh6 khan I v«n d~ ; troi chay ; suon se ; em thAm

job satisfaction (n) : the pleasure that employees feel when doing their work well

S{l hai Mug cling vi?c

27

product organization = line - direct authority (n) In this form of organization, each

President directly runs 8 divisions in the company

functional organization (n) : organization by function : an organization structure

worked on by function to a number of talented specialists on the staff

St! quan ly theo chuc nang

Ex: Functional organization will probably be more effective and

will enable your group to achieve its goals with greater efficiency

+ Terms for describing a company organization

condition of the national economy

(Tfft ca cac d<;ii di«$n thu'dng m?i chiu trach nhi«$m voi phong giao dich)

28

Unit 7 · Factory location

Dja diim I vj tri cull nha may

Ex : The factory location may have an effect on profitability

Ex : The site of new factory is situated in Manchester, England

a record (n): performance reached and written down

steady growth (n) : steady development

Ex: In recent years the company has gained a steady growth

increasing pressure (n) : higher and higher requirement

Yeu cilu I ap lljc ngay cang cao

Ex: There is increasing pressure on buying clean and safe products for the environment from the consumers

This has led to I resulted in increasing pressure Wembley factory

facilities (n) : means by which something can be done more easily e.g

workforce , equipment , machinery , space etc

Ex : A rise in output has led to increasing pressure on the facilities

in the Production department

productive capacity (n) : capacity to manufacture products

Ex: They expanded their productive capacity to meet customers' demand

29

present site (n) present location

Dja diim hi?n nay

Ex : We want to expand our present site

an alternative location (n) : another location to choose from

Nhz1ng dja diim thay the'

Ex : Assessment of alternative locations are being carried out

government grants : government subsidies

Tr(l clip cud chinh phzi

Ex : To encourage production in an economic crisis, key enterprises

must be offered government grants

to reach a decision (v) : to arrive at a decision

Di den mQt quyet djnh

Ex : The Board of Directors has reached a decision to move to

a new site in Peterhead

a service and warehouse centre (n) : a centre to service machinery and to use

as a warehouse

redundancies (n ) : job loss ; the dismissal of employees

Ex: The trade union accepted 150 redundancies

redundant (adj) : no longer needed by employers

Du' thua

to make I become redundant : to be made unemployed ; no longer needed

by employers

Bj mat vi?c I bj cho thoi vi?c

Ex: Great care must be taken in the selection of those who are

to be made redundant

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redundancy payment (n) = redundancy pay : sums of money that employers give to

employees who are made redundant as a form of compensation

BUi tlutung I tr(l cilp thoi vi?c

Ex : Employers are expected to compensate any redundant worker by

alternative employment (n) : other jobs

Nhilng cong vi?c khac ( thay tht)

there is one rather than making the employees redundant

DUi chuyin

Ex : To expand operation, they plan to transfer the staff to the new site

viable (adj) : feasible ; likely to succeed

Kha thi

Sl/ ch{Jn lll{l ; phztllng an

would be foolish to make good employees redundant sports facilities (n) : means by which sport can be played

Pluldng ti?n dl chdi tlil thao

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Unit 8 • Manufacturing

job production (n) : a single item produced at a time

San xuiit ddn ze, ti'tng cdi ml)t

Ex : Manufacturing aeroplanes is an example of job production

batch production (n) : a number of similar items produced at a time

San xuilt theo me I theo lo I theo df/1

Ex: In textile industry, fabrics are produced by batch production

flow production (n) : a product manufactured from one line to another

San xu/it himg lo{lt

Ex : Flow production usually results in lower unit cost

operation ( line 4 ) (n) : a single activity

Ml)t qui trinh

and the whole project is undertaken as one operation which is completed

operation (line 11) (n) : a step I stage of a production process

the manufacture of a product proceeds from one operation to another

operation ( line 26 ) (n) : thao tdc lao dl)ng

The manufacturing equipment is arranged in the same sequence as the

operations performed on the product

quantity ( line 8 ) (n) : batch size

Batch sizes vary, but the quantity which is produced amounts to

to amount to (v) : to add up to

( cl)ng l{li) len tUi

Ex : The sales amounted to $ 2 million

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immediate requirement (n) : present needs

Nhu cilu hi?n tq,i I hi?n nay

Ex : The supply is not sufficient for immediate requirement

a planned rate of output (n) : a planned quantity of products manufactured

( lnQt) san lli{lng dli{IC djnh lnUC

Ex: In State- planning and central control of the economy, products

are made at a planned rate of output

This is not always the case (line 16) = the movement from job production, to

batch production and to flow production

Tien trinh I qua trinh khong phai luon luon Ia nhli v{jy

a tool (n) : an instrument

Cong Cl!

Ex : Production equipment refers to the tools and machinery used in

· the manufacturing process

a component : an item I thing I part from which something (a car) is made

BQ ph{jn (cud xe hdi)

final product ( line 19 ) (n) : the finished product ( a car )

In fact , in the car indus try , tools are produced by jobbing methods,

assembled by flow methods = In fact , in the by batch methods, and

flow layout (n) : an arrangement of workspace and equipment for production

of a specific product Employees and machines perform their operation on the product as it moves along an assembly line

Ex : Automobiles, appliances, and other mass produced identical

products are manufactured on assembly lines using a flow layout

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process layout (n) = Functional layout In this type of layout, machines, materials

and workers are grouped according to the particular process each performs

Ex : In a process layout the cutting, gluing, and finishing or painting

would all be done in different areas using different tools in a furniture factory

the rate (at which) ( line 27 ) (n) : speed = tflc dl)

Each of these operations must be capable of processing work at the rate

required for assembly of the final product

output (n) : quantity of goods produced

San lzt(Jng

Ex : High output is necessary to ensure low unit costs

flexibility (n) changeability, ability to change easily

Ex : An advantage of process layout is that there is flexibility in

the types of products manufactured

to maintain (v) : to keep from falling or changing

stock (n)

Gir1 khong cho giam ; duy tri

Ex : The factory can maintain the output by adding a second shift

of workers

total amounts of goods in store

Lrt(Jng hlmg tUn kho

Ex : Stocks can be kept to a minimum by carefully planning

production schedules and delivery dates

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Unit 9 • Control of production

control of production (n) : the ability to make production proceed exactly as planned

terms of reference (n) : statements that limit or define the areas under discussion or report

NQi dung bao cao ; diiu khoan tham chie'u

real time computing system (n) : system computing which allows the data of an

event to be processed and used while the event

is taking place

to make appropriate decisions quickly

Qui trinh ; thil tljc

executive control ?

Nhilng phat hi?n (co dzt(lc do ket qua cud nhilng cuQc diiu tra)

background (n) : events leading up to something ; information to explain a

present situation

Bffi canh

a real time computing system

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to install (v) : to fix something ( a machine ) in a place

measurement of performance (n) : assessment of performing of company plans

or objectives

Vi?c danh giti ( ket qua ho{lt dQng)

of performance

measurement of performance against established standards :

Vi?c danh giti S{t th{lc hi?n kl hO{lCh cud cong ty so vUi nlu1ng tieu Chuiln dii di ra I dii dtt(lc thiet lljp

deviation(s) (n) : movement away from the correct course, standards

S{t sai l?ch , ch?ch httUng

status (n) : existing situation, condition, position

Tinh trr.mg ; finh h'inh ; th{tc tr{lJZg

Ex : the status of regional financial crisis

labour hours (n) : the number of hours employees spend performing their work

Ex : Despite applying flexible working hours, he must ensure that an

corrective programmes (n) : ones used for correcting deviations from established

standards

Nht1ng chttdng trinh diiu chinh (sita sai)

Ex: Corrective programmes are applied when deviations are discovered

a time- consuming job (n) : job that takes much time to finish

Cong vi?c mat I tolz nhiiu thm gian

time-consuming job

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quality control (n) : checking that the quality is high enough, up to standard

Kiim tra clui't kll(lng

Ex : They were trained in better quality control and marketing

factory rejects (n) :things of a factory thrown away as useless, worthless, substandard

Nhilng pht philm cud nha may

Ex : The factory rejects were in a corner

to justify (v) : to prove to be right or reasonable

Chung minh ; bi?n minh

Ex : Research programmes almost always justified themselves by

producing some pattern

management (n) : senior executives who are responsible for a company

Ban Gitim doc ; ban diiu hanh cong ty Ex: Management should avoid making its mission too narrow or too broad

a system of control (n) : a system used for controlling

H? tholzg kiim tra I kiim sotit

Ex: The products will go through a system of control before being packed

a potential problem (n) : difficulty that may develop but has not done so yet

Van di 1 kho khan tiim a?n

Ex : They require a system of control that will inform them of

how to deal with potential problems

future- directed means of control (n) : a means of control which can anticipate

potential problems

Ex: Management should be provided a more future directed means of control

the company's network planning techniques : techniques to plan for the

company's network

Ex : Does management take account of the company's network

critical path analysis (n) : technique for determining the minimum project length

Xtic djnh duilng gang; phan tich tielz dQ cua ctic hof}t dQng chit yen

PERT ( programme evaluation and review techniques ) :

Sd dd Pert; sd dd mf}ng; ky th"UQt ra sotit dtinh giti dlf tin I clutdlzg trinh

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Unit 10 • Productivity

productivity (n) efficiency

Hi?u qud ; nang sttlft

Ex : The main source of productivity increases is the use of more

efficient workers and more and better productive equipment

Rand leads the way : Rand is a leading company in the industry

environment (n) : all the surrounding conditions which affect function and development

Ex : How do dirty, smoky factories affect the environment ?

state of technology (n) : condition of technology

Trinh d() cllng ngh~ ( cua m()t td chuc ) Ex: The state o[technology is one of the factors impacting on productivity

change- around (n) : change in course or path in the opposite direction

Sg ( thay ddi ) dao ngu'(jc

Ex : There are two reasons for the company change- around

This is not the whole story (line 13) :technological development and high

investment by themselves do not automatically mean the company change- around

Khllng phai chi co vi}y

to get his view on the matter (linel7) : to know what he thinks about the matter

Dl bie't y kie'n cua llng ta v~ vi~c nay

ideas (n): thoughts and ways on how to develop I expand a company

Tri tu~ dl phat triln ( m()t cllng ty)

Ex : Unless there is a high level of investment in ideas, men

and machinery, a company can not stay competitive

components factory (n) : a factory producing components

Nha may san xua't linh ki~n

Ex: There is a components factory in our town

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all sections of the company operating efficiently: all departments functioning well

MQi bl) pluJn trong cong ty lwqt dvng lzi?u qud

Ex : One of the reasons why Rand leads the way is that it gets

all sections of the company operating efficiently

special emphasis (n) : special attention or focus

Ex : They have the special emphasis on technological improvement

industrial engineering (n) : ky t/w/jt cong ngh?

Ex: Thanks to modern industrial engineering, machinery is improved much

value analysis (line 25) : assessment of company performance

A great deal of work on methods improvement and value analysis

has led to greater efficiency

to ,finalize (v) : to complete and agree

Hoan ta't ; hoan thanh

Ex : I'm now hoping to finalize things with the project leader

Investors might do worse than put some money into Rand shares now:

Investors had better take the advantage to invest in Rand shares

phOn cud cong ty Rand ngay )

acquisition (n) : getting the control of; buying out (another company)

Srf niim quy~n kiim soat ; srf mua dut ( m()t c6ng ty)

Ex: The expansion will begin by finalizing the acquisition of

the competitors

output per man hour (n) : output which is assessed on an employee per hour

Ex : Productivity increases when output per man hour is raised

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