I. What qualities and skills are needed for the managers to manage people? What makes a good manager? How to manage people?Understanding what it takes to be a manager is not always easy .There are many managers out there but few are good ones. The goal of a good manager is to achieve best results through leading, developing and managing your team. What does it take to manage people efficiently and effectively and get the best out of them? What do you think are the most important skills? If you are in a position that requires you to manage even a small team, here are the 7 essential qualities and skills you would be wise to develop.
Trang 1TRƯỜNG ĐẠI HỌC THƯƠNG MẠI KHOA KẾ TOÁN – KIỂM TOÁN
BÀI THẢO LUẬN TIẾNG ANH
Đề tài: What qualities and skills are needed for the managers to
manage people? What is the importance of good human resources management?
Nhóm: 3
GVHD: Lương Thị Minh Phương
Hà nội 2014
Trang 2CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM
ĐỘC LẬP - TỰ DO - HẠNH PHÚC
BIÊN BẢN HỌP NHÓM
- Thời gian bắt đầu : 8h30p ngày 17 tháng 4 năm 2014
- Thời gian kết thúc : 10h ngày 17 tháng 4 năm 2014
- Địa điểm : Sân thư viện ĐH Thương Mại.
- Nội dung : Cả nhóm thảo luận đề tài, nhóm trưởng phân công công việc cho các thành viên.
1 Đỗ Hào Hiệp Mở đầu + slide
2 Phạm Thị Thu Hiền Good communication + Good organization
3 Bùi Thị Hương Leadership + Dealing with changes
4 Tiêu Thị Mai Hương Domain knowledge
5 Đỗ Thị Huế
Developing Public Relations + kết
6 Đặng Đức Huy Consistency+ Vision
7 Ngô Thị Hường
Recruitment and Training + Maintaining Work Atmosphere
Ngày 22 tháng 4 năm 2014 các thành viên nộp bài cho nhóm trưởng.
Hà Nội, ngày tháng năm 2014
Danh sách thành viên nhóm
Trang 31 Phạm Thị Thu Hiền
2 Đỗ Hào Hiệp
3 Bùi Thị Hương
4 Tiêu Thị Mai Hương
5 Đỗ Thị Huế
6 Ngô Thị Hường
7 Đặng Đức Huy
Trang 4I What qualities and skills are needed for the managers to manage people?
What makes a good manager? How to manage people?Understanding what it takes to
be a manager is not always easy There are many managers out there but few are good ones The goal of a good manager is to achieve best results through leading, developing and managing your team What does it take to manage people efficiently and effectively and get the best out of them? What do you think are the most important skills?
If you are in a position that requires you to manage even a small team, here are the 7 essential qualities and skills you would be wise to develop
1.Good communication
This is the main and prerequisite skill Without being able to communicate properly you can forget about the rest In all kind of management tasks the first and most common thing you do is communicating your needs, expectations and opinions to other people If you don’t like working with people, you shouldn’t become a manager Moreover, you should be able to send correct messages to others and ensure that they understand you It is also very important what kind of power you use to persuade your views
2.Good organization
This is the second most important skill.You have to be able to schedule, organize and follow your own plan It also involves understanding the rules and processes in the company and among people, and predicting what will happen and when
3 Leadership
Listening to other coworkers’ problems is not sufficient A good manager has to solve them and prove his commitment to the team goals It’s also his responsibility to define goals together with his team and assign the responsibility to team members in a clear manner He has a clear vision in what direction he wants the team to grow He should ‘infect’ others with this vision and make them follow the same direction
4 Dealing with changes
There are several managers who exactly know the whole working process They are doing things almost automatically The true manager should be flexible and adaptable
Trang 5He is able to react quickly when facing any obstacles Stress shouldn’t be a factor to prevent him from taking the right decisions
5.Consistency
Consistency is the best protection against the difficulties that you encountered It awakens a burning passion and determination never wavered A strong manager needs to stand firm in his decision However, this doesn't include the conservative ideology,
obstinate not fix mistake Moreover, managers must know, in favor of right to arbitrate in its internal conflict A talented manager to stand firm in their decisions don't fluctuate in any situation, the right decisions at the right place is an outstanding ability of managers The managers never surrender difficulty Everything is not always easy for them
Managers have to make important decisions while others usually try to stay away from it Whether these decisions will sometimes make a big impact affect the relationship
between them and the people around them, they also have to accept that
6.Vision
Managers must have the ability to have a vision or see the big picture Vision can
be considered the most important is the ability of the managers to manage people Have a good vision, managers can propose viable strategies, implement the plan in the right direction Vision is essentially an individual's subjective intuition Managers must know the combination of subjective perception and external factors to achieve the ability to cover every issue that now about to face Managers have a clear vision in what direction they want the team to grow They must be able to communicate their vision to their team members and make them follow the same direction Vision is the ability to hire and retain the right people for the organization Visionary managers make the employees feel that they have stake in organization's success
7 Domain knowledge
A good manager has to understand what kind of process he is managing How his team members are working What kind of tasks they perform This skill is not as important as the others but without it, in some cases, the team and the manager will never work at full capacity, using the whole potential due to lack of mutual understanding All these qualities and skills are easier said than done Becoming a good manager is a process The qualities and skills of what makes a good manager is only the beginning to help you set a vision of how a good manager should behave If you invest time, you will become a good manager over time Best wishes on your journey
Trang 6II What is the importance of good human resources management?
An organisation can not build a good team of working professionals without good Human Resources Therefore, good human resource management is very important The Human Resources Management (HRM) include 3 key functions:
1 Recruitment and Training
This is one of the major responsibilities of the human resource team The HR managers design the criteria which is best suited for a specific job description Their other tasks related to recruitment include formulating the obligations of an employee and the scope of tasks assigned to him or her.When needed, they also provide training to the employees according to the requirements of the organisation Thus, the staff members get the opportunity to sharpen their existing skills or develop specialised skills which in turn, will help them to take up some new roles
2 Maintaining Work Atmosphere
This is a vital aspect of HRM because the performance of an individual in an organisation is largely driven by the work atmosphere A good working condition is one
of the benefits that the employees can expect from an efficient human resource team A safe, clean and healthy environment can bring out the best in an employee
Way to create a positive work environment is make it fun Everyone wants to be where people are having fun, so make your work place feel happy and festive
3 Developing Public Relations
The responsibility of establishing good public relations lies with the HRM to a great extent They organise business meetings, seminars and various official gatherings on behalf of the company in order to build up relationships with other business sectors Sometimes, the HR department plays an active role in preparing the business and marketing plans for the organisation too
Any organisation, without a proper setup for HRM is bound to suffer from serious problems while managing its regular activities For this reason, today, companies must put a lot of effort and energy into setting up a strong and effective HRM
Trang 7Tài liệu tham khảo
1
http://blog.goyello.com/2009/09/18/the-6-main-qualities-that-make-a-manager-a-good-one/
2 http://www.humanresourceexcellence.com/importance-of-human-resource-management/
3 http://www.wisegeek.com/what-is-the-importance-of-human-resource-management.htm
4 http://www.iwise2.com/managing-people
5 http://voices.yahoo.com/skills-qualities-needed-manager-5576903.html