37 Bài giảng tiếng anh khách sạn FOR STUDENT

Example: - First, put the show plate on the table in the center of guest’s seat - Next, put the folded napkin on the plate - Then, place the dinner knife on the right of the show p

MINISTRY OF CULTURE, SPORTS AND TOURISM

DANANG VOCATIONAL TOURISM COLLEGE



ENGLISH FOR HOTEL

MANAGEMENT 3 (ENGLISH FOR RESTAURANT)

Danang, 2015

STARTER

WRITING 

A letter of job planning

Imagine you are a supervisor of a restaurant Write a plan to your manager describing jobs of the staff (job, working section and duties)

STARTER

Look at the picture and discuss the questions

 What do you see in the picture?

 What are they doing?

VOCABUARY: The tableware

The table linen

Table cloth Slip cloth Napkin Service cloth

Cruet

Glassware

Salt and pepper

pot

The prepositions of place

Match the words in the box to the pictures Then practice saying the words

LANGUAGE STUDY

Prepositions of place

We use preposition of places to describe how to set tables

- Put (tableware) in the middle/ center of…………

- Place (tableware) to the left / right / top / bottom of…………

- (tableware) goes to the left/right/top of………

- (tableware) is facing in/out…………

- (tableware) is put above/ below…………

Examples:

 Place dinner knife to the right of the napkin

 Make sure the blade is facing in

 The soup spoon should go to the right of the dinner knife

 The water goblet is put above the knife

LANGUAGE STUDY

Sequence adverbs

We use sequence adverbs to describe the setting procedure

First/ first of all/ second/ third/ then/ next/ after/ after that/ finally……

Example:

- First, put the show plate on the table in the center of guest’s seat

- Next, put the folded napkin on the plate

- Then, place the dinner knife on the right of the show plate

Your turn: Use sequence adverbs to talk about setting table

First, place the show plate on the table

1 Put the napkin in the center of the guest’s seat

2 Place the dessert knife………

3 Put the spoon………

4………

1 Listen and match the items in the place setting

2 Listen again and draw the table Then describe how to set it up in your words

SPEAKING

PRONUNCIATION

Word stress

1 Listen and repeat

table sideboard discuss

2 Listen Is the stress on the first or the second syllable?

Ashtray decanter flower

READING

Setting the table

1 Discuss with your partner the process

of setting the table

2 Read the text and write down the tableware

3 Answer the questions

a Where do you go first?

b Which plates do you get?

c Where do the knives go?

d Where do the forks go?

e Where do the butter-knives go?

f What do you finish with?

WRITING

Setting up À la carte table

Use “First/ first of all/ second/ third/ then/ next/ after/ after that/ finally…….”

to write a passage describing how to set the À la carte table

First of all, we put the show plate on………

the tablecloth and the slip-cloth

I come back to my table to lay it

STARTER

What information do you ask when taking table reservation?

LISTENING:

1 Listen and correct the information in the form

2 Listen again What does Jan say to get the information

3 Listen and complete the following forms

Dates

1 Match an item in column A with the corresponding item in column B

first second third fourth fifth tenth twelfth twentieth twenty first thirty first

the thirty first of September/ September, the thirty first the first of October / October, the first

the tenth of May / May, the tenth the sixteenth of November / November, the sixteenth the twenty-seventh of March / March, the twenty-seventh

Name: Mr James Smith

Contact (1) ……… : 020 7734 7002

……… (2) of reservation : 15 th

October Time of (3)………: 5 p.m

A reservation form

1 Look up the meaning and pronunciation of these words in your dictionary

2 Complete the missing words in the following form

PRONUNCIATION

The sounds /θ/ and /ð /

1 The letter ‘th’ can be pronounced as /θ/ /ð / Listen to the examples

a /θ/ thing birthday seventh

b /ð / their these weather

2 Look at these words Are the letters ‘th’ pronounced as /θ/ or /ð /?

month they thought third

father health thanks with

READING

1 Look at the headings Read the text and match the headings with each

paragraph

Not All Restaurants Take Reservations

Fairness Special occasions Higher checks Absent patrons

Planning Ahead Changes in party numbers

Not every restaurant will accept guest reservations They may decide to stop taking reservations altogether, or they may have never done it to begin with This can cause dismay among some guests, but restaurants usually have their reasons

1 When a couple or a party wants to enjoy a special occasion such

as an anniversary, holiday or other celebratory event, they want to make sure they can get a table without waiting too long

2 Some restaurants are so popular that they may require patrons to make a reservation weeks or even months in advance To be fair, some restaurants decide to run a purely first-come, first-served business Wait times can be extremely long at places like this, but booking reservations for months in advance can be even more extreme

occasions These parties tend to spend more money at the restaurant, which in turn increases revenue

4 When the reserving party never shows up, sales suffer from the lost business Additionally, filling up the reservation book and holding tables for the parties may force a restaurant to turn away other sales-generating patrons

5 When restaurants are aware of the reservations for the night, they may be able to better plan the preparation required to serve them

This is especially true for large parties, such as reservations being made for

10-20 people

2 Answer the questions

1 What are the advantages of taking reservations?

2 What are the disadvantages of taking reservations?

3 What do some restaurants do to be fair to customers?

WRITING

A letter of reservation

Write full sentences to make a complete letter of restaurant reservation

1 I / make a reservation/ six /a dinner that will be held/ your restaurant /December

7th

2 I /prefer /you seat my party/ the middle of the restaurant

3 Ensuring that we /neither /close nor / far / the stage

4 I / enclosed/ a check that /cover /total amount / the six seats

5 If there /anything else that you need/ please/ not hesitate /give me a call /0145

3333

6 I look forward to /event and am eagerly anticipating /good food /the good time Thank you

SPEAKING Pair work

A guest makes a phone call to a restaurant to make a reservation for a party

He will have 5 guests from Europe making their trip to his country this weekend As this is an important business party, he is supposed that the party will be well arranged

Work with your partner Make a conversation between a WAITER and a GUEST

to take booking

LISTENING

1 Listen to the conversation Tick the things Jan does when welcoming guest

2 Listen again and write the phrase Jan use

SPEAKING

Work in pairs Role play the conversation between waiter and guest to

welcome guest to the restaurant

LISTENING

Listen and choose the statement are True or False

STARTER

3 Add some more drinks to the menu above

LISTENING: TAKING BEVERAGE ORDER

1 Listen and choose the correct answer for the questions below

2 Listen the conversation again and tick the sentences you hear

SPEAKING

Work in group One student will be the waiter, the others will be guests

Practice ordering drinks from the menu at the “STARTER”

STARTER

LISTENING: TAKING FOOD ORDER

1 Listen and complete the table

2 Listen again find the phrases Jan use to say:

TAKING DESSERTS ORDER

LISTENING

1 Listen and complete the table below

SPEAKING

TABLEWARE FOR WINE

Match the words in the box with the pictures

READING

Number the picture to have wine serving procedure

 Glossary (grape names)

 Glossary (wine list)

USEFUL EXPRESSIONS

LISTENING

1 Listen to some customers ordering drinks in a restaurant Answer the

questions

1 Is the house wine from Italy or Spain?

2 Is the Chilean Merlot light or full-bodied?

3 What does the customer order at room temperature?

- Here is our wine list, sir/ madam

- The Fumé Blance, sir

- Please, try

- May I serve the wine, sir?

- We'll have a bottle of

- Yes, that's right / That looks right

- Yes, that's fine

4 What is problem with the wine?

5 How much dessert wine do they order?

2 Listen to again and tick the drinks ordered

SPEAKING

Work with partner; take turns to be server and customer Use wine list to

practice ordering wine

A: Would you like to order wine with your meal?

B: Yes please, a dry white wine

A: The Chablis is very popular

B: Is it chilled?

READING

Read the following passage and decide whether the statements are True or False

Many people do not know the name of specific wines However, it is useful to remember the following: Bordeaux wines are dry and delightful with almost any food They are not too heavy, not light, and usually not too expensive Red

Burgundy wines are rich, heavy wines which are perfect for steak, roast and even ducks

A few rules that are usually followed in serving white wine are: white wine, well chilled, are served with fish, chicken, pork (while meal); red wines are served at room temperature with red meat beef, lamb and game; rose wines, well chilled can

be served with all meats and fish and are excellent for buffets and picnics Champagne, well chilled, may be served with any courses, at any time of day

1 Many people know the name of specific wines

2 Bordeaux wines are heavy, light and usually not too expensive

3 Champagne, well chilled, can’t be served with any courses, at any time of day

4 White wines, well chilled, are served with fish only

5 Red wines are served at room temperature with red meat beef, lamb and game

LISTENING: Listen and choose the statement are True or false

LISTENING: Explaining the bill

Listen and choose the statements are True or False