178 test bank for contemporary marketing 15th edition by boone đề trắc nghiệm marketing

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178 Test Bank for Contemporary Marketing 15th

Edition by Boone

Mutiple Choice Questions - Page 1

Which of the following is a private sector not-for-profit

organization?

1 a.American Heart Association

2 b.Department of Homeland Security

3 c.University of Iowa

4 d.Federal Trade Commission

An alliance between a not-profit organization and a

for-profit organization:

1 a.rarely benefits either party.

2 b.often benefits both parties.

3 c.typically benefits the not-for-profit more than the for-profit.

4 d.typically benefits the for-profit more than the not-for-profit.

Fame-us is a talent hunt agency focusing on the youth

looking to enter Hollywood As part of their marketing strategy, Fame-us would generate time and place

utility by:

1 a.creating a nationwide advertising campaign to attract applicants.

2 b.launching roadshows across cities and conduct talent hunts at campuses during Thanksgiving.

3 c.endorsing their services using famous celebrities from Hollywood.

4 d.opening a well-equipped studio with pre and post-production facilities.

Availability of goods and services at convenient locations

Which of the following factors contributed to the transition

from the production era to the sales era?

1 a.Increased consumer demand

2 b.Sophisticated production techniques

3 c.Increase in urbanization

4 d.The Great Depression

A company produces a high-quality product, with a

maximum monthly output of 10,000 units Production levels are constant and the company relies on its

marketing department to find customers for its output This approach is consistent with which era in

1 a.Less than 10 percent

2 b.Between 25 percent and 40 percent

3 c.Between 50 percent and 65 percent

4 d.More than 80 percent

Comparing not-for-profit organizations with for-profit

organizations, all of the following statements are true except:

1 a.not-for-profit organizations can be impacted by contributors’ personal agendas.

2 b.not-for-profit organizations may market both tangible goods and intangible services.

3 c.not-for-profit organizations depend on strategic alliances with for-profits to provide advertising and visibility.

4 d.not-for-profit organizations hope to maintain a focused business approach by partnering with for-profit companies.

In the relationship era, firms focus on:

1 a.short-term relationships with suppliers.

2 b.long-term relationships with customers and suppliers.

3 c.short-term relationships with customers and suppliers.

4 d.short-term relationships with customers.

The emergence of the marketing concept can best be

explained by:

1 a.higher production levels.

2 b.greater sophistication in the production of goods.

3 c.the shift from a seller’s market to a buyer’s market.

4 d.a focus on product quality.

You receive a flyer urging you to attend a rally for a local

political candidate You’re asked to bring a can of food for the local food bank as the “price of admission” This is a combination of _ and _ marketing respectively

1 a.event; person

2 b.event; organization

3 c.organization; cause

4 d.person; cause

Not-for-profit organizations often market to _ and _

may interfere with the organization’s marketing

program

1 a.a single public; stockholders

2 b.a single public; the government

3 c.multiple publics; other voluntary organizations

4 d.multiple publics; major contributors

The business philosophy incorporating the marketing

concept that emphasizes first determining unmet

consumer needs and then designing a system for

satisfying them is known as:

The organizational function and set of processes that

creates, communicates, and delivers value to

customers and manages customer relationships in ways that benefit the organization and its stakeholders

The marketing philosophy summarized by the phrase “a

high-quality product will sell itself” is characteristic of the _ era

1 a.production

2 b.sales

3 c.marketing

4 d.relationship

If a company such as J.B Trucking wanted to avoid

marketing myopia, it should define its business as:

1 a.a provider of transportation solutions.

2 b.a trucking company.

3 c.a materials handling company.

4 d.a freight hauling firm.

Which of the following statements is not correct regarding

3 c.Not-for-profit organizations are all found in the public sector.

4 d.Not-for-profit organizations sometimes form strategic alliances with for-profit companies.

Convenience stores and vending machines are responsible

for creating all of the following utilities except:

1 a.ownership utility.

2 b.form utility.

3 c.time utility.

4 d.place utility.

Creating _ utility is the responsibility of the production

A market in which there are more buyers for fewer goods

and services is known as a:

1 a.seller’s market.

2 b.monopoly.

3 c.buyer’s market.

4 d.oligopoly.

When did relationship marketing emerge?

1 a.1930s, in the midst of the Great Depression.

2 b.1920s, with the development of mass production.

3 c.Mid 1950s, with the advent of television advertising.

4 d.1990s, with the evolution of the traditional marketing concept.

The most obvious distinction between not-profit and

for-profit organizations is:

1 a.not for-profit organizations have more exact marketing goals.

2 b.not-for-profit organizations have a different view of what constitutes the bottom line.

3 c.customers of not-for-profit organizations have more control.

4 d.not-for-profit organizations market services not goods.

The term ‘bottom line’ is a reference to:

1 a.overall company profitability.

2 b.a firm’s social responsibility.

3 c.the limits on marketing budgets.

4 d.the ethical and social viability of marketing.

Which of the following statements regarding the marketing

A buyer’s market is characterized by:

1 a.more goods and services than buyers to buy them.

2 b.a small number of firms dominating the production of goods offered.

3 c.practically no competition in the marketplace.

4 d.a single firm producing a major share of the products or services offered.

A company with a _ orientation assumes that customers

will resist purchasing products not deemed essential Therefore, the marketing department will need to

overcome this resistance through personal selling and advertising

1 a.production

2 b.marketing

3 c.sales

4 d.relationship

The basic objective of place marketing is to:

1 a.attract visitors or new businesses to a particular area.

2 b.influence others to accept the goals of the sponsoring organization.

3 c.convince people to attend a sporting or cultural event.

4 d.bring to the attention of the public some charitable issue.

The _ is a companywide consumer orientation with the

objective of achieving long-run success

1 a.marketing myopia

2 b.exchange process

3 c.marketing concept

4 d.seller’s market

Melissa is campaigning for Janet, her friend, who is

contesting for the presidency of the student council at Riverdale Junior College Melissa’s effort is an

A strong market orientation:

1 a.is analogous to a sales orientation.

2 b.comes at the price of increased production costs.

3 c.becomes necessary with a shift from a buyer’s market to a seller’s market.

4 d.generally improves market success and overall performance.

Assume you want to increase the number of customers by

applying the marketing concept Which of the

following strategies would be most consistent with this approach?

1 a.Reduce product costs

2 b.Target markets

3 c.Offer more product variety than competitors

4 d.Produce goods of higher quality

The future growth of a company is endangered when

management:

1 a.adopts a consumer orientation.

2 b.is aware of the scope of its business.

3 c.is committed to maintaining a product-oriented philosophy.

4 d.is focused on converting customer needs to wants.

The failure of the management of a firm to recognize the

scope of its business is referred to as:

1 a.The global marketplace is growing because of Internet technology.

2 b.The global marketplace is growing because of trade agreements.

3 c.The global marketplace is growing because no single country can manufacture, supply, and consume all that it produces.

4 d.The global marketplace is growing owing to the talent shortage in the home countries of national companies.

Whirlpool combines metal, rubber, and other components in

the production of appliances In doing so the company creates _ utility

2 b.cause

3 c.event

4 d.organization

Banks have recently begun to install ATMs in supermarkets

to address customers’ wants for instant cash when they go shopping What type of utility are banks

creating for customers?

1 a.Form

2 b.Time

3 c.Place

4 d.Ownership

79 Free Test Bank for Contemporary Marketing 15th

Edition by Boone Mutiple Choice Questions - Page 2

Buying and selling are:

1 a.the two exchange functions of marketing.

2 b.physical distribution functions.

3 c.exchange and distribution functions, respectively.

4 d.distribution and exchange functions, respectively.

An example of interactive marketing would be:

1 a.a customer creating their own products, as in the case of Subway or Bear.

Build-a-2 b.an intermediary wholesaler who links sale of goods from manufacturer to consumer.

3 c.buyer-seller communication through the Internet, and virtual reality kiosks.

4 d.sponsoring local sports teams.

The facilitating functions of marketing include:

1 a.securing marketing information and financing.

2 b.buying and selling.

3 c.securing market information and storage.

4 d.risk taking and transporting.

Relationship marketing relies heavily on:

1 a.mass marketing and global promotions.

2 b.technology to store customer data and to customize products/services.

3 c.strategic alliances and creating competitive advantages.

4 d.aligning business goals with a social cause.

A music star promotes her concerts, but also uses her

concerts to promote a charitable cause This is an example of a combination of _, _, and _ marketing respectively

1 a.event; person; time

2 b.cause; person; organization

3 c.person; event; cause

4 d.person; organization; event

Products that can be produced, used, and disposed of with

minimal impact on the environment are called:

1 a.non-renewable products.

2 b.bio-gradable products.

3 c.sustainable products.

4 d.modulated effluents.

During the 2010 FIFA World Cup, organizers advertised

jungle safaris and tourist attractions alongside the premier sporting event in South Africa This is an example of _ and _ marketing respectively

1 a.event; adventure

2 b.place; event

3 c.organization; place

4 d.sports; location

The financing function of marketing involves:

1 a.making sufficient quantities of goods available in the marketplace.

2 b.ensuring products meet established quality and quantity standards.

3 c.providing funds to buyers for building inventories prior to sales.

4 d.using advertising, personal selling, and sales promotion to match goods and services to customers.

Tyson Foods promoting the “Share Our Strength” program

Schwann’s Foods sells its products through both grocery

stores and door-to-door sales Selling, order taking, delivery, and limited customer service are all

conducted by the drivers Which two marketing

functions overlap as a result of the drivers’ required responsibilities?

1 a.Facilitation and distribution

2 b.Exchange and facilitating

3 c.Distribution and exchange

4 d.Exchange and financing

Interactive marketing refers to:

1 a.sequential marketing efforts beginning with frontline salespersons and

proceeding to detailed instructions by a technical expert.

2 b.marketing efforts vis-a-vis interactive programs where customers can post their queries directly to the management.

3 c.buyer–seller communications in which the customer controls the amount and type of information received from a marketer.

4 d.software-controlled marketing strategy which uses central databases to segment the market on various demographic and psychographic factors.

As an official sponsor of the Olympics, the Coca-Cola

Company engages in _ marketing

1 a.place

2 b.event

3 c.person

4 d.organization

The application of relationship marketing requires attention

to levels of customer loyalty Which of the following is the highest level as defined by this type of marketing?

1 a.Loyal supporter of the company and its goods and services.

2 b.Advocate who not only buys the products but recommends them to others.

3 c.Regular purchaser of the company's products.

4 d.Stockholder who literally buys into the organization and its mission.

_ involves marketing philosophies, policies, procedures,

and actions whose primary objective is the

Ethics refers to:

1 a.beliefs or customs taught by one generation to the next, often orally.

2 b.the social causes promoted by the company.

3 c.established patterns of behavior that can be objectively verified within a

particular social setting.

4 d.the moral standards of behavior expected by society.

Which of the following is a facilitating function of

By converting indifferent customers into loyal ones through

relationship marketing, companies can:

1 a.increase the cost of maintaining existing customers.

2 b.start a process by which customers become bound contractually to the business.

3 c.avoid the necessity of improving customer service in the long run.

4 d.generate repeat sales.

Many hotel chains offer free stays and other perks to repeat

customers This is an example of:

3 c.strategic alliances are designed to create competitive advantages.

4 d.strategic alliances can take many forms, including product development

Mobile marketing refers to:

1 a.running promotional campaigns on transport media like trains and airplanes.

2 b.marketing messages transmitted via wireless technology.

3 c.promoting associated products or services alongside mobile technologies.

4 d.the use of online social media as a communications channel for marketing messages.

By contributing to local scholarships and community

programs, which type of behavior is Target Stores

Which function of marketing helps marketers determine what

consumers want and need and how to offer goods and services to satisfy them?

1 a.Financing

2 b.Securing market information

3 c.Risk taking

4 d.Standardizing and grading

Which of the following is a combination of person, cause,

and organization marketing?

1 a.Tiger Woods’ endorsement of Nike and Accenture

2 b.Nobel Peace Prize for Al Gore for his work on global warming

3 c.UNICEF’s work to improve the living conditions of children across the world

4 d.Angelina Jolie’s role as a UN Goodwill Ambassador for refugees

Relationship marketing focuses more attention on _

customers because new customers are _ to

acquire compared to existing customers

1 a.existing; less expensive

2 b.new; less expensive

3 c.existing; more expensive

4 d.new; more expensive

Sally Myers, head of marketing at Sally’s Salon, serviced six

new customers over the past two weeks Through a feedback form, Sally learnt that all of them had acted upon the opinions of their friends and family members What Sally encountered is an example of:

1 a.transaction-based marketing.

2 b.sales orientation.

3 c.marketing myopia.

4 d.buzz marketing.

What is the role of marketing in sustainability efforts?

1 a.Firms stand to exploit newer markets that are opened up to them.

2 b.Firms gain credibility from their efforts to protect the environment.

3 c.Firms can expect to save on costs incurred in discarding older, ineffective

technology in favor of newer, state-of-the-art technology.

4 d.Firms can increase their profitability by enhancing their carbon-footprints.

Which of the following is an exchange function of

GMAC provides credit to GM dealers, as well as buyers The

marketing function performed in this case is:

1 a.financing.

2 b.exchange.

3 c.distribution.

4 d.risk taking.

What is the ultimate objective of relationship marketing?

1 a.Find new customers

2 b.Create regular purchasers

3 c.Turn customers into advocates

4 d.Turn customers into loyal supporters

The revenues and intangible benefits accrued to the firm,

minus the investment to attract and keep a customer is known as:

1 a.gradient of return on investment.

2 b.intangible benefit stream.

3 c.investment-benefit differential.

4 d.lifetime value of the customer.

An alumni association at a university sends out

announcements promoting the homecoming football game and an alumni association function This is an example of a combination of _ and _

_ of major corporations offer some sort of ethics

training for workers

1 a.Less than twenty percent

2 b.One-third

3 c.Forty percent

4 d.More than half

In the practice of relationship marketing, the definition of a

customer is taken to another level Which of the

following best illustrates how a company practicing relationship marketing might differ from a traditional transaction-based marketer?

1 a.The city pool allows kids 12 years and younger to swim for free on Fridays.

2 b.A local coffee shop distributes coupons for $.50 off each cup of coffee.

3 c.The purchasing department of a defense contractor invites its suppliers to attend

an annual golf outing.

4 d.The heads of the financial departments meet with the Chief Financial Officer to discuss year-end financial reporting.

What are the subfunctions of physical distribution?

1 a.Buying, selling, and financing

2 b.Risk taking and market research

3 c.Storing and transporting

4 d.Standardizing and grading

When marketers apply quantity control standards, they are:

1 a.engaging in the process of exchange.

2 b.reducing the need for purchasers to inspect each item they purchase.

3 c.determining the amount an individual will be allowed to buy on credit.

4 d.developing channels of distribution for a product.

Marketers are responsible for eight universal marketing

functions, which fall into three categories Which of the following is not one of the categories of marketing functions?

1 a.Facilitating

2 b.Physical distribution

3 c.Servicing

4 d.Exchange

Manufacturers create goods and services based on research

and their belief that consumers need them In doing

so, what marketing function are they performing?

1 a.Financing

2 b.Standardizing and grading

3 c.Risk taking

4 d.Physical distribution

Some Florida drivers have license plates that say “Save the

Manatee.” This is an example of _ marketing

1 a.organization

2 b.cause

3 c.place

4 d.event

A biotechnology company and a university medical school

work to develop a new drug to treat arthritis This is an example of:

1 a.a joint marketing agreement.

2 b.marketing research.

3 c.a one-to-one marketing program.

4 d.a strategic alliance.

True - False Questions - Page 1

Maxwell bought a new pair of jeans from V-Men Store and

wore it to college His friend, Bud, appreciated the

garment and bought a similar pair of jeans at the

nearest V-Men Store that weekend This is a case of time, place, and ownership utility

1 True

2 False

When management shifts its focus from product-orientation

to customer-orientation, future growth is endangered

1 True

2 False

China’s increasing prosperity is one of the factors reducing

its attractiveness as a low-cost labor source

1 True

2 False

Because of their unselfish goals of serving society,

not-for-profit organizations are not required to have marketing objectives

1 True

2 False

The relationship era builds on the marketing era’s customer

orientation by focusing on establishing and

maintaining relationships with both customers and suppliers

1 True

2 False

Henry Ford’s slogan, “they (customers) can have any color

they want, as long as it’s black,” exemplifies

production orientation

1 True

2 False

An increase in output, as a result of improvements in

production techniques, helped usher in the marketing era in the 1950s

1 True

2 False

Buying an iPod generates ownership utility; however, buying

a concert ticket does not

1 True

2 False

While many firms claim to have adopted the marketing

concept, there is little evidence that a strong market orientation contributes to market success and overall performance

1 True

2 False

Within a business environment, the marketing function is

responsible for the creation of time, place, and

ownership utility, whereas the production function creates form utility

1 True

2 False

Marketing is essentially an exchange process in which one

party, the consumer, receives something to satisfy a perceived need

1 True

2 False

International markets are becoming more important but less

interdependent than in years past This trend is due to growth in electronic commerce and other computer technologies that have simplified the way business is conducted

1 True

2 False

Jeffrey, the marketing manager at Stille & Nyce HomeNeeds,

conducts a survey to identify consumers who would require a new type of recliner and researches the best design for them After this, it is the responsibility of Karen, the finance manager, to decide the pricing

strategy for the new product

1 True

2 False

Firms that narrowly define their organizational goals can

avoid the problem of marketing myopia

1 True

2 False