166 test bank for organizational behavior tools for success 2nd edition phillips đề thi trắc nghiệm

d.Separation If you thought you were different from other people at work because of a lower pay rate, you would have the Having more women in top management positively affects the per

166 Test Bank for Organizational Behavior Tools for Success 2nd Edition Phillips

Multiple Choice Questions - Page 1

_ means differences in the concentration of valuable

social assets or resources—dissimilarity in rank, pay, decision-making authority, or status, for example

1 a.Disparity

2 b.Variety

3 c.Token

4 d.Separation

If you thought you were different from other people at work

because of a lower pay rate, you would have the

Having more women in top management positively affects

the performance of firms pursuing a/an _

refers to the variety of observable and unobservable

similarities and differences among people

1 a.Uniqueness

2 b.Race

3 c.Characteristics

4 d.Diversity

One of the largest employment discrimination lawsuits was

settled for more than $11.7 million against Walmart and Sam’s Club What was the main group that was

discriminated in this case?

1 a.blacks

2 b.women

3 c.Hispanics

4 d.whites

When you notice that someone is tall, what type of diversity

are you noticing?

1 a.Title VII of the Civil Rights Act of 1964

2 b.Title V of the Civil Rights Act of 1954

3 c.The Civil Rights Act of 1991

4 d.The Emancipation Proclamation

Some of the first diversities that people think about are

is a single group member’s similarities to and

differences from other group members

1 a.Surface-level diversity

2 b.Relational demography

3 c.Attitudinal diversity

4 d.Deep-level diversity

The U.S Bureau of Labor Statistics projects a dramatic

increase in workers during the next decade

Diversity is much more than and can reflect

combinations of characteristics rather than a single attribute

1 a.appearance

2 b.demographics

3 c.gender

4 d.attitudes

A team that has a CEO, vice president, and two mid-level

managers on it would have which of the following

Although many managers view diversity as a benefit to their

companies, researchers are more divided on the

effects diversity has on _

1 a.sales

2 b.customer perspectives

3 c.workgroup performance

4 d.individual performance

What group is eBay placing in key decision-making roles the

most to increase their diversity?

1 a.women

2 b.men

3 c.people experienced with the internet

4 d.Asians

Title VII prohibits employee discrimination based on a variety

of characteristics Which of the following is NOT

_ means differences in a certain type or category,

including group members’ expertise, knowledge, or functional background

1 a.Disparity

2 b.Variety

3 c.Token

4 d.Separation

Being in the numerical minority in a group based on some

unique characteristic and being assumed to fully

represent that minority group is called a

1 a.disparity

2 b.variety

3 c.token

4 d.separation

At cereal giant Kellogg Company, and _ are critical

to competing successfully in the global marketplace

1 a.sales; marketing

2 b.diversity; inclusion

3 c.engineering; low prices

4 d.variety; disparity

refers to observable differences in people, including

race, age, ethnicity, physical abilities, physical

characteristics, and gender

1 a.Surface-level diversity

2 b.Deep-level diversity

3 c.All-level diversity

4 d.Longitudinal diversity

What is one of the more recent reasons that is important to

have diversity in today’s business world?

1 a.there are tax advantages

2 b.minorities will not shop at your store

3 c.lawsuits will happen more often if you don’t have a diverse workforce

4 d.barriers that once separated the world’s people are no longer there (for example, time, distance, or politics)

Although many other anti-discrimination laws exist, one of

the most important is _

1 a.Title VII of the Civil Rights Act of 1964

2 b.Title V of the Civil Rights Act of 1954

3 c.The Civil Rights Act of 1991

4 d.The Emancipation Proclamation

Research has found that firm performance _ when

employees have more attitudes toward diversity

refers to individual differences that cannot be seen

directly, including goals, values, personalities,

decision-making styles, knowledge, skills, abilities, and attitudes

1 a.Surface-level diversity

2 b.Deep-level diversity

3 c.All-level diversity

4 d.Longitudinal diversity

_ reflects dissimilarity in an attitude or value, for

example, especially with regards to group goals or processes

refers to the “invisible” characteristics in others that

take more time to learn about, but can have a strong effect on group and organizational performance

1 a.Attitudinal diversity

2 b.Deep-level diversity

3 c.Surface-level diversity

4 d.Longitudinal diversity

A team that has a marketing professional, a materials

specialist, and an engineer represent what type of

97 Free Test Bank for Organizational Behavior Tools

for Success 2nd Edition Phillips Multiple Choice Questions - Page 2

Cooperative group norms in diverse groups tend to _

over time particularly when members communicate with and see each other more often

1 a.decrease

2 b.remain stable

3 c.increase

4 d.fluctuate randomly

The perception of age discrimination, regardless of one’s

age, is related to which of the following?

1 a.lower employee self-esteem

2 b.burnout

3 c.stress

4 d.all of these

Which of the following terms is used to refer to separation

based on the existence and strength of subgroups due

to the composition and alignments of different group member characteristics?

1 a.faultlines

2 b.party lines

3 c.lines of prejudice

4 d.barrier lines

Which of the following terms refers to interpersonal conflict

including personality clashes?

1 a.an older employee will report to a younger supervisor

2 b.a younger employee will report to a older supervisor

3 c.a minority will be the supervisor of a non-minority

4 d.there will be conflicts because of age differences

Mismanaging diversity is likely to result in which of the

The belief that one’s own language, native country, and

cultural rules and norms are superior to all others is called

1 a.egocentrism

2 b.polycentrism

3 c.ethnocentrism

4 d.anthropocentrism

If employees perceive a direct threat to their career

opportunities, they are likely to _

1 a.feel the need to protect their own prospects by impeding the prospects of others

2 b.be very helpful to minority employees

3 c.be very supportive of diversity initiatives

4 d.help recruit diverse candidates for new positions

can reduce the negative effects of task conflict

and help teams better translate their diversity into

greater innovation

1 a.Collaborative problem solving

2 b.Competitive problem solving

3 c.Computerized problem solving

4 d.Critical problem solving

Women tend to perceive more competition in organizations

Lower-status organization members are often

self-conscious in the presence of higher-ranking members and are likely to share their ideas or challenge the ideas of the higher-status members

1 a.less, more

2 b.more, less

3 c.less, less

4 d.more, more

Which of the following terms refers to a change in the way

groups integrate information and reconcile different perspectives?

1 a.information processing

2 b.perspective shifting

3 c.strategy evaluation

4 d.goal orientation

Steve Larson, Senior Diversity Consultant for Wachovia,

points out that successful diversity programs must engage

1 a.Black women

2 b.White men

3 c.young men

4 d.young women

Being of the same race as other workgroup members is

associated with which of the following?

1 a.lower work group productivity

2 b.lower commitment to the work group

3 c.better perceptions of advancement opportunities

4 d.all of these

Which of the following is an example of task conflict?

1 a.two co-workers arguing about an appropriate deadline for a project

2 b.two co-workers arguing about a political issue

3 c.a group of co-workers gossiping about the personal life of their boss

4 d.a group of co-workers discussing the weather

Which of the following is an example of relationship

conflict?

1 a.a disagreement about how to delegate tasks to a work group

2 b.a disagreement about the ultimate goal of a project

3 c.a verbal attack on one employee’s personal motives

4 d.a dispute regarding the interpretation of the policy manual

Which of the following terms refers to members feeling that

they are a core part of the group?

1 a.groupthink

2 b.social integration

3 c.enmeshment

4 d.partnership

Social categorization theory states that we sort ourselves

and others into which of the following categories?

1 a.powerful group members and powerless group members

2 b.similar in-group members and dissimilar out-group members

3 c.allies and enemies

4 d.compatible co-workers and non-compatible co-workers

Greater diversity is related to _ social integration in

work groups, which _ turnover

1 a.more, decreases

2 b.less, increases

3 c.more, increases

4 d.less, decreases

Men in groups made up mostly of women are

1 a.less attached to the group

2 b.absent less often

3 c.more likely to stay with the company

4 d.decision making factors

Which of the following terms refers to the sense of being

safe, valued, and engaged in a group?

1 a.inclusion

2 b.comfort

3 c.equity

4 d.friendship

Task conflict probably has a relationship with team

performance and member satisfaction in that work teams do best under moderate levels of task conflict too much or too little can hurt performance

1 a.linear

2 b.curvilinear

3 c.positive

4 d.negative

According to Steve Larson, Senior Diversity Consultant for

Wachovia, excluding White men from diversity

programs can contribute to their

1 a.happiness

2 b.resistance to ongoing diversity efforts

3 c.company loyalty

4 d.ignorance

Race and gender are to relationship conflict as tenure and

education level are to

1 a.role conflict

2 b.task conflict

3 c.social conflict

4 d.executive conflict

Diverse groups are _ able to provide for all of their

members’ needs and tend to have _ integration and communication than do homogenous groups

Research has found that group _ is better than

in terms of affecting positive work-related behavior and attitudes

1 a.competitiveness, cooperativeness

2 b.cooperativeness, competitiveness

3 c.heterogeneity, homogeneity

4 d.homogeneity, heterogeneity

As voluntary efforts are made by companies to promote

inclusion, members of groups who traditionally have been the predominant employees of a particular

workforce or occupation may grow anxious or angry This phenomenon demonstrates which of the following barriers to inclusion?

1 a.perceived threat of loss

2 b.ethnocentrism

3 c.prejudice

4 d.the “like me” bias

Relationship conflict is strongly related to _

1 a.lower team performance

2 b.lower member satisfaction

3 c.gender diversity

4 d.all of these

97 Free Test Bank for Organizational Behavior Tools

for Success 2nd Edition Phillips Multiple Choice Questions - Page 3

To more effectively hire and retain diverse employees, it is

important to be vigilant about first making sure that highly qualified job candidates are

1 a.enthusiastic

2 b.diverse

3 c.homogenous

4 d.intelligent

To promote awareness and empathy, MetLife implemented

which type of program?

1 a.a round table event where employees engaged in open discussion

2 b.a company retreat to build better relationships

3 c.a “diversity live” series using professional actors

4 d.a company picnic where employees played games

_ masculinity (e.g., Japan, Hungary, Slovakia) is

reflected in a distinction between men’s work and women’s work while masculinity (e.g.,

Denmark, Sweden, Norway) is reflected in equal

employment opportunity and respect for successful and powerful women

1 a.Higher, lower

2 b.Lower, higher

3 c.Good, bad

4 d.Bad, good

Diversity metrics allow companies to monitor their progress

and to define their priorities for future action

Frequently used indicators include the following:

Which of the following best reflects low individualism?

1 a.believing that people are incapable of making decisions on their own

2 b.valuing the need for personal freedom above all else

3 c.all of these

4 d.placing a high value on harmony rather than honesty, and an emphasis on intrinsic rewards

Which of the following leader attributes was/were found to

be universally seen as being at least somewhat

responsible for a leader’s effectiveness?

1 a.an illegal immigrant

2 b.a person temporarily or permanently living in a country other than that of legal residence

3 c.a person with dual citizenship

4 d.a person who is a legal resident of a country other than the one where he or she was born

Diversity and inclusion efforts have historically had a strong

focus on .

1 a.white men

2 b.top managers

3 c.administrative assistants

4 d.minorities and women

Diversity initiatives at PNC Financial Services include which

of the following?

1 a.an employee referral program

2 b.an assigned mentor

3 c.mentoring programs for all employees

4 d.all of these

Reciprocal mentoring: matches _ with to

allow both people to learn more about a different

In the Diversity at Johnson & Johnson case study, which of

the following is NOT part of J&J’s online Diversity

University?

1 a.diversity-related resources

2 b.classes that introduce the concepts

3 c.video conferencing with fellow employees

4 d.cultural awareness training tools featuring country-specific content

Which cultural dimension refers to how much society should

encourage and reward kindness, fairness, generosity, and friendliness?

1 a.humane orientation

2 b.power distance

3 c.assertiveness

4 d.uncertainty avoidance

Because saving face is so important in , you will often

hear “It’s inconvenient” or “I’ll look into it” instead of being told “no.”

1 a.Australia

2 b.China

3 c.Canada

4 d.England

Which characteristic was shown to negatively impact

leadership effectiveness across cultures?

1 a.cunning

2 b.orderly

3 c.dictatorial

4 d.dependable

Which of the following is a way in which culture is passed

down through generations?

1 a.through stories

2 b.observing family, friends, teachers

3 c.activities

4 d.all of these

Which of the following was a primary goal of the Global

Leadership and Organizational Effectiveness (GLOBE) Research Program?

1 a.to determine which cultures have the most effective leaders

2 b.to figure out why different cultural groups have different ideas about effective leadership

3 c.to teach people from different cultures how to be effective leaders

4 d.to develop societal and organizational measures of culture and leader attributes that are appropriate to use across all cultures

Ensuring that the promotion process proactively identifies

diverse candidates in the pipeline helps to prevent

Linking part of each business unit’s bonus pool specifically

to diversity goals helped financial firm ING raise the proportion of its top-management positions around the world held by women by percent over four years

1 a.95

2 b.25

3 c.50

4 d.5

Human resource outsourcing firm Hewitt Associates’

Cross-Cultural Learning Partners Program paired the _ and each of his direct reports with _ in order to better learn about reciprocal mentoring

1 a.janitor, secretaries

2 b.top manager, the CEO

3 c.CEO, diverse associates

4 d.oldest employee, youngest employee

Which of the following terms refers to the ability to interact

effectively with people of different cultures?

1 a.tolerance

2 b.racial knowledge

3 c.egalitarianism

4 d.cultural competence

Diversity has the potential to enhance organizational

performance, particularly for firms serving a _

customer base

1 a.diverse