Air travel and tourism english communication for your career

Flight Check-in Seat Assignment How to assign a seat How to tell time How to give directions Wheelchair Service Excess Baggage Charge Mileage Upgrade Pre-check-in Seat Assignment How to

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Learning the English you need to do the job

Improving effective listening skills

Kim Young-mi I Son Ki-pyo

English Com m unication

for Your Career

Practicing target language

in real work situations

NTV

Công ty TNHH

Nhân Trí Việt

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Kim Young-mi

- Bachelor’s Degree in English Language and Literature: The Catholic University of Korea

- Master’s Degree in TESOL: Pennsylvania State University, USA

- Ph.D Degree in English Language: Inha University, Korea

- English Professor at the Department of Airline Service Management, Inha Technical College, Korea

Son Ki-pyo

- Bachelor’s Degree in English Language and Literature

- Master’s Degree in American Literature

- Ph.D Degree in American Literature: Ajou University, Korea

- English Professor at the Department of Tourism English, Ansan College, Korea

English Com m unication for Your Career

Air Travel and Tourism

Published in Vietnam, 2010

This edition is published in Vietnam under a license Agreement between Darakwon Inc Korea and Nhan Tri Viet Co., Ltd Vietnam through Imprima Korea Agency, Korea.

or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording,

or otherwise, without the prior written permission of the copyright owner.

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English Communication

for Your Career

Air Travel

andTourism

Kim Young-mi Son Ki-pyo

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T H A N H PHO H6 CHI MINH

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Cong ty TNHH

Nhan Tri Viet

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i

U n i t 12 Would You Recommend Some Good Places? 96

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Unit Topics Goals Listening

01 When Would

You Like to

Travel?

Flight Reservations Classes of Seats

How to reserve flight ticketsHow to read tim es, dates, and phone numbers

Canceling Your Reservation Special Meal Request Changing Your Reservation Purchasing a Ticket

02 I’d Like a

Window

Seat

Flight Check-in Seat Assignment

How to assign a seat How to tell time How to give directions

Wheelchair Service Excess Baggage Charge Mileage Upgrade

Pre-check-in Seat Assignment

How to get information from the flight information boardHow to guide passengers on board

SeatbeltChanging Seats - Separated Passeng*rs Changing Seats

How to request in-flight

m e a ls

How to buy duty-free items How to fill out entry cards

Coffee ServiceMeal S e rv ic e

Handling a Headset Problem Handling a Sick Passenger

05 What’s the

Purpose of

Your Visit?

Immigration Customs Inspection

How to communicate at Immigration and CustomsHow to use the quantifier,

much and many

Immigration Inspection Transit Passenger Information Terminal Information

Customs Inspection

06 My Baggage

Is Missing

Lost Baggage Describing Baggage

How to claim and find your lost baggage

How to fill out a lost baggage form

How to describe the shapes and colors of your property

Baggage Claim Information Baggage Delayed

Lost Baggage Damaged Baggage

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Unit Topics Goals Listening

How to reserve a hotel room How to check in at a hotel

No Rooms Available Changing a Reservation Smoking or Nonsmoking?

Different Room Rates

Checking-out

How to make complaints about hotel servicesHow to ask questions about hotel services

How to request a wake-up call How to check out

Guest Room Equipment Making Complaints About Hotel Services Asking to Keep Baggage

Correcting Mistakes

09 I’d Like to

Rent a Car

Renting a Car Getting Lost in the City

How to rent a car How to ask for directions

Making a Reservation Gasoline Charge Asking for Directions Insurance Policy

No Tables Are Available at the Moment

My Steak Is Too Rare

The Waiter Took the Order Incorrectly There’s a Mistake on the Bill

Price Bargaining Asking for Information Getting Help from a Salesperson Payment Method

How to describe and recommend tourist spotsHow to ask for information about sightseeing

Admission FeeAsking Someone to Take a Picture of You Where Is the Gift Shop Here?

Theater Ticket Reservation

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MalaysiaFranceGermany

USAUnited Kingdom United Arab Emirates

Ask and answer the questions with your partner.

I would like to go/travel/visit

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Fill in each blank with a suitable word from the box

1 Use a travel to reserve cheap holidays and flights.

2 There is a delay in the of our plane.

3 Id like to book a ticket, please.

4 Tickets are s till _ for Friday, March 11.

5 Id like t o _ my reservation on Flight 723.

6 W hat is the cheapest from Seoul to Chicago?

7 Can I change m y _ to a different date?

8 Sydney is the most popular tourist in Australia.

9 All must have a valid passport and other travel docum ents at all times.

10 I Singapore Airlines because of their excellent service.

SSQ2S33Q1

Warm-up Listening Listen to the dialogue and choose T(true) or F(false)

T F

2 He wishes to travel on Thursday, March 11 □ □

4 The flight departs from Incheon at 7:00 PM □ □

5 The flight arrives in New York at 1:30 PM □ □

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G ood m orning, K oreana A ir Reservations.

How m ay I help you?

I w ould like to m ake a reservation for a flight to

New York Are there any seats available?

W hen w ould you like to travel?

Well, next Tuesday, M arch 11.

O ne m om ent, please Let m e check for you.

Substitution Drill 1 Practice th e conversation w ith y o u r p a rtn e r Use th e info rm atio n in th e box

below.

A: Good morning, Reservations

How may I help you?

B: I would like to make a reservation for a flight to

Are there any seats available?

A: When would you like to travel?

B: Well,

A: , Qn$ rpotn^nt, pjeejse, L.et.m.e qh^cl^, fpr you ,

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B Work with your partner Take turns asking and answering the following questions.

A: W hat is the m ost im p o rta nt day of the year fo r you?

B: It's Christmas It's on December 25 every year

A: W hy is it so im p o rta nt to you?

B: It's im p o rta nt because I get to spend lots of tim e w ith my fam ily

A: W hat is the most im portant day of the year for you?

B: Its _

A: W hy is it so im portant to you?

B: Its im portant b ecau se _.

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Conversation 2 ■ Listen to the dialogue and practice it with your partner.

Classes of Seats

Agent: W hat class w ould you prefer?

Passenger: I w ould like to reserve a business class seat.

Agent: All right M ay I have y o u r nam e, please?

Passenger: H ines W ard H -I-N -E-S W-A-R-D.

Agent: C ould I have y o u r contact n u m b e r in Korea, please?

Passenger: Sure My business n u m b e r is 736-2031.

Substitution Drill 2

A: What class would you prefer?

B: I would like to reserve a(n)

A: All right May I have your name, please?

B: My name is _

A Could I have a contact number, please?

B: Sure My contact number is

Practice th e conversation w ith y o u r p a rtn e r Use th e in fo rm a tio n in th e box below.

seat

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Build-up Activities 2

A Choose the word or phrase from the box that fits best in each dialogue

name ID passport address signature telephone number

1 A: May I have your , please? B: Sure W here should I sign?

2 A: May I have your , please? B: My address is 127 Queens Road,

Brighton, East Sussex.

3 A: May I have your > please? B: I am Michael Quinlan Q-U-I-

N-L-A-N.

4 A: May I have your , please? B: Sure Here you are.

5 A: May I have your > please? B: It’s 415-973-1461.

6 A: May I have your , please? B: W hat’s up?

B Work in pairs Ask and answer the following questions with your partner

1 A: W hat airline do you prefer to fly with?

B: I p re fe r © m orning hours

2 A: W hat colors do you prefer?

3 A: W hat time do you prefer?

B: I prefer

Qantas Airline

4 A: W hat class do you prefer to fly in?

B: I prefer

@ red and white

5 A: Which season do you prefer?

B: I prefer

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Listening Practice

Listen to the dialogue and fill in the blanks g Listen to the dialogue Then answer the

following questions

Canceling Your Reservation

Agent: Good m orning, Koreana Air

1 W hat did the caller request?

Reservations.

2 W hat did the agent ask for?

my

Passenger: Id like to

reservation on flight 823 on the 23rd

of this month.

Agent: Sure May I have your name, sir?

Passenger: Tom Clause C-L-A-U-S-E.

3 W hat was the passenger s reservation number?

Agent: O n e , please, Mr.

Clause Thank you for waiting Your

reservation is now canceled.

C the*boxln order!°gUe ^ ?Ut Sent— *

Changing Your Reservation

1 May I have your name, please?

2 Wait a minute, please, Ms Casey

® laSt nam e is ¿ asey> C-A-S-E-Y, and my

first name is Patty.

® ' made a reservation on the 10:20 flight to

Tokyo on March 30, but I need to change my

5 7h“ k ky0U f0r waitin«- are now confirmed

® Yes’ if is- How may I help you?

1 Hello, KAL reservations?

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Check It Out

A Complete the top 10 useful expressions.

l Id like to for a flight to LA.

2 May I have your , please?

6 How will you be paying;? Will that be or credit card?

8 You are now on flight KE738 to Chicago on April 5.

9 1 need to change my to May 7.

Look at the airline e-Ticket and ask your partner the following questions

1 Is this a round-trip or one-way ticket?

2 W hats the e-Ticket number?

3 W hat airline is the passenger using?

4 W hat time does the passenger depart

from Seoul?

5 W hen does the passenger depart from

New York?

K O I t K i M A A I K

e -T icke t Itinerary / R eceipt

Passenger name KIM/MIYOUNGMS e-Ticket number 723WP25M

KE 853 Operated by KE - KOREANA AIR Via:

Departure Ai#(ICN) 07APR07 19:00 Local Time Terminal Arrival Jfr^(JFK) 07APR07 08:00 Local Time Terminal NO.: 2 Class B Status OK Fare Basis MLPX15 Free Baggage Allowance 20KG

NO.:-Not Valid Before - After 14APR07

KE 854 Operated by KE - KOREANA AIR Via:

Departure tt ^(JFK) 12APR07 21:05 Local Time Terminal Arrival Ai^(ICN) 12APR07 23:55 Local Time Terminal NO.: 2 Class B Status OK Fare Basis MLPX15 Free Baggage Allowance 20KG

NO.:-Not Valid Before 07APR07 After 14APR07

15

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Give It a Try

A Look at the following pictures Write the name of each item using the words in the box.

B Ask and answer the questions with your partner.

M

No, I don t.

When is the expiration date? Its January 19, 2010.

It expires on January 19, 2010.

No, you don’t need one.

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Fill in each blank with a suitable word or words from the box.

1 A person needs a to enter and leave most foreign countries.

2 Passengers can collect their luggage at the area.

3 The date on his passport is in two years.

4 I always choose seats because I don’t enjoy looking out the window.

5 There will be a in the departure of planes bound for Chicago.

6 British Airways flight 735 to London is now at Gate No 42.

7 Check the exchange rate before you change your foreign

8 If your luggage exceeds these limitations, you will be asked to pay an charge.

9 If the flight is overbooked, you may not get a seat

10 Passengers are from smoking anywhere on the plane.

FS22333

Warm-up Listening Listen to the dialogue and choose T(true) or F(false)

1 The passenger is going to Los Angeles. □ □

5 The M em bers Club lounge is on the third floor. □ □

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Flight Check-in

Agent: G ood m o rn in g , sir M ay I see your ticket an d p assport,

please?

Passenger: Sure H ere you are.

Agent: Are you going to Los Angeles?

Passenger: That’s right Is the flight going to d ep art on tim e?

Agent: Yes, sir The d e p artu re tim e is 10:40 AM

How m any bags do you have to check in?

Passenger: Two suitcases.

Substitution Drill 1 Practice th e con v ersatio n w ith y o u r p a rtn e r Use th e in fo rm atio n in th e box

below.

A: Good morning, sir May I see your ticket and passport, please?

B: Sure Here you are

A: Are you going to ?

B: That’s right Is the flight going to depart on time?

A: Yes, sir The departure time is _

•H-ow many'bags* do you have to check in? *

B:

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A: You are flying fro m Seoul to Brisbane, right?

B: Yes, the flig h t takes several hours

A: Right But w hat about the tim e change? A re n't they in different tim e zones?

B: Actually, Brisbane is one hour ahead of Seoul

A: Oh, I d id n 't realize that

B: But I have to fly fro m Seoul to Bangkok next week

A: Bangkok is tw o hours behind Seoul

B The following are items prohibited on airplanes Read the list and mark them from the pictures

Prohibited Items

Explosives, flammable liquids, gels, and solids

Compressed gases such as oxygen tanks, butane cassettes and aerosol and spray cans

Poisons, infectious substances

Weapons, sharp objects such as knives, cutters, swords, and scissors

Sporting goods such as baseball bats, golf clubs, ski poles, and hockey sticks

Tools such as axes, hammers, drills, and screw drivers

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Seat Assignment

Agent: W ould you like a w indow o r an aisle seat?

Passenger: A w indow seat, please In the front o f the cabin.

A g e n t Your seat n u m b er is 38C Your b o ard in g tim e is

at 9:10 AM from Gate 19.

Passenger: W here is the M orning C alm lounge?

Agent: It’s upstairs on th e th ird floor Have a nice trip.

Passenger: T hank yOU

Substitution Drill 2 P ractice th e conversation w ith y our p a rtn e r Use th e in fo rm atio n in the box

below.

A: Would you like a window or an aisle seat?

B: , please In the front of the cabin

A: Your seat number is 38C Your boarding time is at 9:10 AM

from Gate 19

B: Where is the ?

A: Its Have a nice trip

» B; «Thank-you.* 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

a seat with legroom mobile phone rental office on the left

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on the second flo o r

1 The duty-free shop is the information desk.

2 The foreign exchange is the smoking area and the café.

3 The information desk is the restroom.

4 The pharmacy is the inform ation desk.

5 The smoking area is

B Look at the boarding pass Then answer the questions

1 W hat is flight KR113s destination?

2 W hat time does flight KR113 depart?

3 W hat gate does flight KR113 leave from?

4 W hat time does flight KR113 start boarding?

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Listening Practice

^ Listen to the dialogue and fill in the blanks

Wheelchair Service

Passenger: I asked one of your

agents to assist me at the airport.

Agent: Sure W hat is your name and

?Passenger My name is C hristina Aguilera I’m

on KE706.

Agent: One moment, please Miss Aguilera,

a wheelchair is

for you O ur agent will help you

Q Listen to the dialogue Then answer the following questions

1 W hat is the baggage weight limit?

2 W hy does the clerk have to charge the passenger?

3 How much is the excess baggage charge?

' “ „,h„erdd“ 0gUe' Then P'"

Mileage Upgrade

' M *y 1 have y°ur SKYPASS card, please?

2 Oh, I don’t have it with me.

K nnn W' ,hii’ So'ut,1« s t Asia, you need

5,000 miles to upgrade a ro und-trip ticket

not during the peak season.

® 1 WOU' d ' ike to “ « o f my miles to ge, an

upgrade from economy to prestige class.

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Check It Out

A Complete the top 10 useful expressions.

1 I see your ticket and passport, please?

2 Is the flight going to depart ?

3 How many bags do you have to ?

4 Would you like a window or an seat?

5 It’s on the third floor.

6 Your seat num ber is 38C Your time is at 10:10 AM.

7 I have to charge you for the weight.

8 I would like to use some of my miles to from economy to prestige class.

9 Y ou _ 15,000 miles for a free return ticket.

10 Let me check the seat is still available.

B The notice has some inform ation about restricted items on flights Read the notice and answer each question

Restrictions on Liquids, Gels, and Aerosols in Carry-on Bags

• Passengers m ust carry all liquids in containers less than 100ml.These containers must fit in a one (1)-liter, transparent, re-sealable plastic bag

• Passengers may only carry one plastic bag each Passengers m ust put all containers bigger than 100ml in th e ir checked luggage, or airp ort security m ay take and destroy them

• M edications and baby foo d s fo r use during the flig h t may be in containers bigger than 100ml

1 W hat should passengers do with containers with more than 100ml of a liquid?

2 W hat can passengers do with containers with less than 100ml of a liquid?

3 W hat items bigger than 100ml can people carry on flights?

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V Y u y J d Y ü u JP lg iK tô

R u i& J i Y ü iif -iiü ib ü li?

Give It a Try

A Look at the flight departure board Then ask and answer the questions with your partner

KE305 London Heathrow 8:20 41 Gate Closed

a W hat time does flight depart?

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popular run out of

fasten status

help - with take off

Put your carry-on item above you in the

Do you if I open the window?

You can check your order

on our website, those bags?

that item.

I’m sorry, but we’ve

Bali is a tourist destination.

I felt quite nervous when the plane the ground.

Please take your seats and your seatbelts.

The plane is about to leave You’d better get

Don’t forget to take all o f your personal

3 Skyteam elite members are asked to board second. □ □

5 Economy-class passengers from row 46 and lower should board last. □ □

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Yes, here you are.

T hank you Please take the aisle to the right.

M ay I help you w ith y o u r belongings?

Good morning Welcome aboard May I see your boarding pass, pi

Yes, here you are

Thank you Please

May I help you with your ?

Yes*, please* 4 4 4 4 * * * 4 * 4 4 * 4 4 4 4 4 4 4 4 * * 4

Sure

go straight to the middle of

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2 6 Air Travel and Tourism

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A Look at the pictures Then complete the sentences using the expressions in the box

put yo u r bag in the overhead bin shut the w in d o w shade

turn o ff yo ur cell phone fasten yo u r seatbelt

return yo ur seat to the uprigh t position

B Look at the check-in announcement Then fill in the blanks

attention economy-class passengers row boarding

May I have your , please? K oreana A irlines is an n o u n cin g the d ep artu re of flight KE121 for Los Angeles We will begin in 10 minutes Passengers should

b o ard as follows Passengers needing special assistance o r traveling w ith babies or young children should board first Second, Skyteam elite m em bers and passengers from row 47 and higher may board Finally, economy-class passengers from 46 and lower may board First- and prestige-class and Skyteam elite plus members may board anytime Thank you for flying Koreana Airlines today.

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Reading Material Service

Would you like to read a newspaper or magazine?

Yes Can I have a Sports Daily?

I’m sorry, sir We’ve run out of them.

Would you like a Sports Herald instead?

Oh, that’s fine.

Substitution Drill 2 Practice th e conversation w ith y o u r p a rtn e r Use th e in fo rm atio n in th e box

below.

A: Excuse me Would you please fasten your seatbelt?

B: Sure

A: Would you like to read a newspaper or magazine?

B: Yes Can I have a(n) ?

A: I’m sorry, sir

Would you like a(n) instead?

• B: 4 Oh,*that s fine

N e w s p a p e r / M a g a z i n e R e q u e s te d C u r r e n t C o n d it io n A lt e r n a t iv e s

K o re a T im e s They're all out K o re a H e r a ld

N e w Y o rk T im e s We don't have any copies left W a s h in g to n P o s t

V o g u e It was not loaded E lle P a ris

E c o n o m is t

Those magazines are for the first- and business-class passengers only But 1 will check on whether one is available

B u s in e s s W e e k ly

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A Look at the following in-flight announcement and choose T (true) or F (false)

Ladies and gentlem en, the captain has turned on the fasten seatbelt sign Please

put y o u r carry-on luggage underneath the seat in fro n t of you or in an overhead bin

Please sit d ow n and fasten your seatbelts And make sure yo u r seatbacks and

folding trays are in th e ir full, u pright positions

If you are sittin g next to an em ergency exit, please read the instruction card located by your seat If you do not w ish to assist in an emergency, please ask a flig h t attendant to reseat you

A t this tim e , please turn off all electronic devices until we fly to above 10,000 feet We w ill notify you w hen you m ay use these devices

This is a n on s m o k in g flig h t You may not sm oke anyw here on the airplane, in clu ding the lavatories.Thank you

1 Passengers m ust fasten their seatbelts.

T

□

F

□

2 Passengers may keep their carry-on bags in their seats. □ □

3 Passengers may not recline their seats at this time. □ □

5 Under no circum stances is smoking allowed on this flight. □ □

B Match each question with the appropriate response

1 Could you bring me some coffee?

2 Would you like a newspaper or magazine?

3 Can you help m e get my luggage into an overhead bin?

4 Fasten your seatbelt, please.

5 Would you bring your seat to the full upright position?

® Oh, I'm sorry I th o u g h t it was up

@ Okay Could you bring me a pillow ?

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1 W hat does the passenger ask for?

2 Will the passenger change his seat?

Cabin Crew: Oh, JUSt it this way.

Passenger: Is this all right?

Cabin crew: Sure One more thing Would

your seat to its upright position, please?

Passenger: Okay.

C Listen to the dialogue Then

the box in order put the sentencesin

Changing Seats

® I’m sorry, but I'm afraid there are no empty

seats in the front How about a seat in the

® No, thank you.

3 In fhe front if possible.

Excuse me, stewardess May I change my seat?

3 W here are the empty seats located?

Listen to the dialogue and choose

^ T (true) or F (false)

j not know where the

1 The passenger does n lavatory is.

s ®

„ „ not allowed to use the

2 Passengers are noi

lavatory during take-o •

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Check It Out

A Complete the top 10 useful expressions

2 Would you using it after take-off?

3 Do you have any empty seats ?

5 Please take the aisle

6 Would you please return your seat to its ?

9 Would you please your bag under the seat in front of you?

B Match each question with the appropriate response

1 I want to read a book, but its little dark here.

2 Excuse me I feel cold.

3 My headphone’s not working.

4 I have a sore throat.

5 Can I use the lavatory now?

(D Oh, I'm sorry I'll bring you another one

@ I'll bring an extra blanket

keep that

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Give It a Try

A Look at the special in-flight meals Then fill in the blanks and ask and answer the questions with your partner

Infant Meal It is a meal for children tw o years old or younger

Children's Meal It is a meal for children between the ages of 3 and 12

Vegetarian Meal It is for people who do not eat meat

Hindu Meal It does not contain any beef

Muslim Meal It is prepared according to Islamic rules on Halal food

W hat would you like to have?

I’m with a child I would like to have a

I am with my 2-year-old baby I would like to have an

I am a vegetarian I would like to have a

I am from India I would like to have a

in -flig h t duty-free sales

snacks and beverages

music on demand

headsetsnew spapers/m agazinesmovies

video on dem and

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Fill in each blank with a suitable word or words from the box

delicious vegetarians

1 O ur airline flights to 25 countries.

2 The provides services for all the passengers on the flight.

3 Can I bring an electronic on the plane?

4 Use the to listen to the music.

5 The restaurant provides a special meal for

6 Sorry, we don’t travelers’ checks We only cash and plastic.

7 I have a sore throat Please give me some

8 The passenger suffered from and felt bad for the entire flight.

9 Excuse me I think you gave me the wrong You gave me $15 instead of $25.

10 The apple pie you m ade was very

FSSS3DB

Warm-up Listening 1 2 Listen to the dialogue and choose T(true) or F(false).

1 This flight is a joint service operated by Koreana Air and Dell Airlines.

2 The flight time to New York will be 14 hours and 30 minutes.

3 The flight departed on time.

4 Com puters can be used when the seatbelt sign goes off.

5 The passengers may not use radios at any time.

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Meal Service

Cabin Crew: W ould you like som ething to drink?

Passenger: Apple juice, please.

Cabin Crew: Here you are, sir We have beef and chicken

for dinner W hich one w ould you prefer?

Passenger: I’ll have the beef, please.

Cabin Crew: A nything else?

Passenger: C an I have som e red wine?

Cabin Crew: Certainly, sir H ere you are, and enjoy y o u r meal!

Passenger: Thanks a lot.

Substitution Drill 1 Practice th e co nversation w ith y o u r p a rtn e r Use th e inform ation in th e box

below.

A: Would you like something to drink?

A: Here you are, sir We have for dinner

Which one would you prefer?

« 4 »¡'ll i 4 * , 4 4 4 4 4 4 * 4 4 4 , 4 4 4 4 4 4 4 4 4 4

A: Anything else?

B: Can I have some ?

A: Certainly, sir Here you are, and enjoy your meal!

B: Thanks a lot

mineral water rice/noodles

Your Choice Additional Request

chicken pretzels & nuts

hantriviet.com

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A Look at the dialogue patterns in the box Make your own dialogue with your partner using the words below

P a sse n g e r's C h o ice : C hicken

Question: W hich one w o u ld you prefer, chicken or beef?

Answer: I prefer chicken

P asseng er's C h o ice : B eef

Question: W hich one w o u ld you like?

Answer: I w o u ld like beef, please

1 red wine / white wine

2 bibimbap / bulgogi

3 tea / coffee

4 rice / bread

5 red / blue

6 an action movie / a romantic movie

B Choose the appropriate answers to the following requests from airline passengers

1 Could I have another beer?

2 Do you have any grapefruit juice?

3 Can I have some coffee?

4 I don’t feel like eating right now Can I have my meal later?

5 I’d like to have the beefsteak.

6 I don’t think this meal is hot enough.

(D I am sorry We d o n 't have gra pe fru it juice, but we have orange juice and apple juice

@ Sure Any m ilk or sugar?

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Excuse me W ould you like to buy any duty-free item s, sir?

Yes D o you have C hanel N u m b er 5?

Certainly, sir That’ll be 65 dollars.

Do you take Thai baht?

No, I am sorry, sir We only accept U.S dollars,

Euros, an d Korean won.

O h, I have som e Euros H ow m uch w ould that

be in Euros?

That will be 48 Euros an d 30 cents.

H ere you are.

Thank you, sir H ere is y o u r change.

Substitution Drill 2 Practice th e co nversation w ith y o u r p a rtn e r Use th e in fo rm atio n in th e box

below.

A: Excuse me Would you like to buy any duty-free items, sir?

B: Yes Do you have ?

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

A: Certainly, sir That’ll be

B: Do you take Thai baht?

A: No, I am sorry, sir We only accept

B: Oh, I have some Euros How much would that be in Euros?

A: That will be

B: Here you are

A: Thank you, sir Here is your change

Shopping Item Price in U.S Dollars Acceptable Currencies Price in Euros

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ChinaEuropean Union

YenBaht

B Look at the exchange rate table for American dollars and practice the dialogue using the rate

British Pound 0.50

Australian Dollar 1.2Canadian Dollar 0.98

Mexican Peso 10Singapore Dollar 1.45

A: W hat is the exchange rate for dollars to Korean won?

B: One dollar is w o rth 950 Korean won

A: Okay I'd like to change $100 into Korean w on, please How much w ill I get?

B: You w ill get 95,000 w on fo r $100 Here you are

A: Thank you very much

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please? Thank you, sir.

Do you need any

or sugar?

Passenger: C r e a m Only.

cabin Crew: Here you are.

1 W hat does the cabin crew want to know?

2 W hat will the cabin crew take away?

3 Did the passenger enjoy his meal?

C S b o x ¡ „ 't d tl08Ue-Then PU' ,he ta

Handling a Headset Problem 1 0 ®

Yes’ theEVe working now Thank you.

2 The passenger may feel nauseous.

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duty-free prefer

enjoy that

1 I am with a child I would like to have a

2 How much would that be Euros?

Here you are, and your meal!

them for you, sir.

10 Would you like to buy any items, sir?

Fill out the entry card form

04 Would You Like Something to Drink? 3 9

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Give It a Try

A What’s the purpose of your visit? Choose the pictures for each answer

1 I am here to attend school.

3 I’m here on a business trip.

5 I’m on a world concert tour.

6 I am here for my honeym oon trip.

B Read the descriptions of some places at the airport Then match them with the name of the place

a flight

currency for another

of everyone entering the country

illegal goods when you enter a country

5 A place where lost items are kept until someone

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Fill in each blank with a suitable word from the box

1 From Chicago, you can to all other United Express destinations.

2 The of running a business is to make money.

3 Try a in Japan and live with a Japanese family during your trip.

4 The speed is to 30 kilometers an hour here.

5 If you are carrying more than $10,000, you must it to a customs officer.

6 After your plane lands, get your passport stam ped at , and then get your bags checked at customs.

7 At baggage claim, the suitcases go around on the until people pick them up.

8 Officials came to carry out a safety

9 You need to fill out the declaration form.

10 Its necessary for tourists to a passport.

S S 2 3 B B

Warm-up Listening Listen to the dialogue and choose T(true) or F(false).

1 The passenger is going to study in America.

2 The passenger is going to stay for two months.

3 The passenger plans to stay in a dormitory.

4 The passenger has never been to America before.

5 The passenger is carrying less than 10,000 dollars.

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