Career Paths - Business English Student''s Book John Taylor

Published by Express PublishingLiberty House, Greenham Business Park, Newbury, Design and illustration @ Express Publishing, 2011 Color llustrations: Victor © Express Publishing, 2011 Fi

Published by Express Publishing

Liberty House, Greenham Business Park, Newbury,

Design and illustration @ Express Publishing, 2011

Color llustrations: Victor © Express Publishing, 2011

First published 2011

Made 'n EU

All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transrritted in any form, or by any means, electronic, photocopying, or otherwise, without the prior writter permission of the publishers.

This book is not meant to be changed in any way.

Every effort has been made to trace all the copyright holders lf any have been inadvertently overlooked, the publishers will be pleased to make the necessary arrangements at the first opportunity.

Unit 1 - Product details

Unit 2 - Selling products

Unit 3 - Product problems

Unit 4 - Telephoning 10Unit 5 - Emails 12

Unit 6 - Letters 14 Unit 7 - Faxes 16

Unit 8 - Types of meetings 18Unit 9 - Meeting etiquette

Unit 10 - Making a presentation at a meeting

Unit 11 - Time management

Unit 12 - Negotiations

Unit 13 - Customer service

Unit 14 - Making travel arrangements

Unit 15 - Travel necessities

Glossary

4 6 8

2O 22 24 26 28 30 32 34

Unit 1 - Company culture

Unit 2 - Business in different cultures

Unit 3 - Management styles

Unit 4 - Team building

Unit 5 - Production

Unit 6 - Marketing 14

Unit 7 - Finance 16

Unit 8 - Sales

Unit 9 - Quality standards

Unit 10 - Achieving perfection

Unit 11 - Business strategy

Unit 12 - Competition

Unit 13 - Innovation

Unit 14 - Global economy

Unit 15 - Global trade