TRAIN THE TRAINER KỸ NĂNG HUẤN LUYỆN CHUYÊN NGHIỆP

Hướng đi dành cho các nhà lãnh đạo Huấn luyện nhân viên cấp cao Tạo hướng đi cho các nhà lãnh đạo Tạo động lực hoạt động cho công ty Hiểu rõ sư khác biệt giữa 2 vai trò quản lý và nhân viên Đem đến hiệu quả tốt nhất cho tổ chức, công ty

Training objectives

To train all in house trainers, on following topics:

• Part I - Meaning and importance of competencies

• Part II - Purpose of a training

• Part III - Systematic training model/process

• Part IV - Presentation Skills

• Part V - Factors that leads to a poor training

So that

1 they can impart the trainings in a effective and efficient manner

2 the people they train will not only enjoy their training but

go away with the knowledge they need

What is our purpose in the organization?

-To perform assigned job/work

And to perform assigned job, we should have some

competencies that are required to perform that job

Competence (or competency) is the ability of an individual

to do a job properly

Competence Skill Knowledge Aptitude Attitude

“Skill is used to denote expertise developed in the course of training and experience.”

Skill is acquired and therefore has to be learned

For example skilled labour has expertise in their domain of work i.e a mason, carpenter, black smith; electrician etc knows how to fix a problem because of his vast experience and training

Skill

“Knowledge is a set of facts and principles needed to address problems and issues in particular job”

It is the theoretical and practical understanding of a subject

So a skilled worker may have very good expertise (Practical Skill) in his job but may not have theoretical understanding in detail

Abilities are things that you are naturally good at, you may get better at it with practice

Some people tend to be good at math; other people tend to be very artistic and creative Chances of success multiplies when

we chose a field of our aptitude

Try to find your “flow” or Passion, chances of success multiplies when you peruse your passion

Throughout history, people had little need to know their strengths A person was born into a position and

a line of work: the peasant's son would also be a peasant; the artisan's daughter, an artisan's wife, and

so on But now people have choices We need to know our strengths in order to know where we belong

An attitude can be defined as a positive or negative evaluation of people, objects, event, activities, ideas, or just about anything in your environment

So it is a way of thinking or behaving

“You can complain because roses have thorns, or you can rejoice because thorns have roses”

Two seeds lay side by side in the fertile soil

The first seed said, "I want to grow! I want to send my roots deep into the soil beneath me, and thrust my sprouts through the earth's crust above me I want

to unfurl my tender buds like banners to announce the arrival of spring I want to feel the warmth of the sun on my face and the blessing of the morning dew on my petals!“

And so she grew

The second seed said, "Hmmmm If I send my roots into the ground below, I don't know what I will encounter in the dark If I push my way through the hard soil above me I may damage my delicate sprouts what if I let my buds open and a snail tries to eat them? And if I were to open my blossoms, a small child may pull me from the ground No, it is much better for me to wait until it is safe."

And so she waited

A yard hen scratching around in the early spring ground for food found the waiting seed and promptly ate it

Behavioral Ice berg model

We know that an iceberg

has only 10 percent of its

total mass above the water

while 90 percent of it is

underwater But that 90

percent is what the ocean

currents act on and what

behavior at its tip

Ice berg

Our performance at work can be looked into same way

Tip of the ice berg is our observable behavior/performance which is an outcome of 90% of its which is under water

That 90% represents our competencies

That means our observable behavior/performance is the product of/outcome of our competencies

Observable Behavior

Skills

Behavioral Ice berg model

Importance of competencies

Recap of part I

• Our purpose in the organization is to perform our duties in best way

• To perform our duties, we should have some competencies

• Competencies are a combination of skill, knowledge, attitude and aptitude

• Skill is developed with experience and training

• Knowledge is the theoretical understanding of the subject, its principals and facts

• Aptitude is innate abilities that one is naturally good at

• Attitude is way of thinking or behaving

• Persons observable behavior is a out come of his competencies

• So if person have good competencies, his behavior or his performance at work will also be good

Purpose of a training

We live in a rapidly changing world – Technology, customer needs, legislations, lifestyles etc are few

Because of this, required

performance also keep on changing

So training helps to bridge the gap between existing and desired competencies

Purpose of a training

Training?

Training helps to bridge the gap

What is a systematic training model?

Training Process : ADDIE Model

• Observing and Listening

• Learning objectives

• Course outline - Develop and sequence major topics

• Assess available resources

• Method of Teaching – Lecture/On the

job/Experience/Roll Playing etc

• Learning/Teaching aids – Board/Laptop /OHP

PowerPoint /Flip charts/TV & video (CD/DVDs)/ Pictures/Skill Practice/Games/Music

• Target group – Level/Size /Insiders/ outsiders/

Diversity

• Venue – Size/Location/Comfort/Time etc

Design

Creating a road map for accomplishing the goals and objectives

• Create the presentation of the course content

• Performing table top review

• Improve the presentation

• Run a pilot session/Practice it

Development

Develop and create the elements laid out in design stage

• Launch the training

• Deliver materials to the trainees

• Conduct training accordingly

Implementation

Deploying the training

There are four standard levels of evaluation

• Trainee reactions to the training

• Trainee learning

• Trainee on-the-job behavioral changes

• Results of the training for the organization

One can evaluate the training effectiveness by Observations/ Interviews/Tests /Parameters

Any more?

Evaluate

Measuring whether the training works and goal have been achieved

Recap of part II and part III

• Purpose of any training is to bridge the gap between existing and desired competencies

• A systematic training process shall be based on ADDIE Model

• Analyze the training needs

• Design your training as per need

• Develop the training program/material as per design

• Implement the training

• Evaluate the training

Presentation Skills

- Preparing a good presentation

- On Stage Presentation

For a trainer, having good presentation skills are very

crucial

Presentation is a way of communicating the idea, knowledge or message that a trainer wants to deliver to

participants

Making a good presentation : The first thing to do is to organize

your thoughts in a sequential manner so that all critical points are covered Content, remember, is more important than style

Delivering the presentation : Communication

A two way process of exchanging the ideas, information or

transmitting of verbal and non verbal messages

Vital things for a good trainer

Never confuse the word “Communication” with English speaking ability

Making a good presentation

Making a Presentation

• Structure the contents using 5 W and 1 H (where, who, why,

when, what and how)

• Organize the content accordingly

• Use images and other visuals Be careful with small, pixelated

•Choose a clean font that is easy to read

•Roman and Gothic type faces are easier to read than Script or Old English

•Stick with one or two types of fonts

• Make the Text Big Enough: Ensure readability!

• Choose a clean font that is easy to read

• Stick with one or two types of fonts

• Avoid Clutter: let some white space open!

• Use Videos or Audios: Be careful! It should not be too long, otherwise the audience will lose attention

Making a Presentation

Delivering the presentation

Ice breaker

Communication

A two way process of exchanging the ideas, information or

transmitting of verbal and non verbal messages

Opening of a training session

• This is most important and crucial step for rapport building This session can decide the fate of a training program itself

• Trainer should clearly communicate about

• Objective of the training

• Why this program is being conducted

• How this program will benefit the participants/organization

• He should brief about the outline of training program – topics, breaks, timing etc

In this way, participants will be more receptive to learning before

they can actually start to learn

Ice breakers

• An opening exercise such as an icebreaker is useful to start up a training session As the name suggests, icebreakers are designed to

“warm up” the session

• Icebreakers are commonly presented as a game to "warm up" the group by helping the members to get to know each other

Ice breakers can be used at the

Starting or at any time of the

training program

Ice breakers

Examples of these kinds of facilitation exercises include:

• The Little Known Fact - Participants are asked to share their

name, department or role in the organization, length of service, and one "little-known fact" about themselves This "little-known fact" becomes a humanizing element for future interactions

• Interviews - Participants are paired up and spend 5

minutes interviewing each other The group reconvenes and the interviewer introduces the interviewee to the group

• Any game

Remember that…

Ice breakers are normally used :

• When group is diversified i.e From different backgrounds, different companies, different professions, different locations etc

to make comfortable with each other

• When they have to work as a team later on

• To evaluate the group i.e quick assessment to gauge how much they know about the topic, their background, expertise, attitude etc

• When you want to teach some practical learning

Delivering the presentation

(On stage presentation)

Speaking : Any idea or message said in an inappropriate

tone can lead to confusion and leave the audience unmoved

Body Language: Next, is your body language People react

more positively when an idea is delivered combined with good body language Poor body language can convey mixed messages and turn off an audience

• Your appearance should be neat and acceptable to create the best first impression

• Start your presentation calmly without fear and with confidence

If you have stage fright, before starting your presentation, take a deep breath

• Say It with Body Language - You may not realize it, but body language has a huge impact on your voice quality and the impression you make over the audience

• Smile Not only participants see it, but they hear it also

Delivering the presentation

(On stage presentation)

• Keep eye contact with them

• Engage the audience in conversation and involve them

• Keep revolving your eyes and observe audience reaction

• Ensure that your contents relate to the audience; Give only what they can consume; Do not showcase your knowledge and expertise

• Deliver your presentation systematically; do not read the PowerPoint presentation robotically

Delivering the presentation

(On stage presentation)

• Usage of anecdotes, stories, humor is important

• Confine to the allotted time and do not exceed

• Handle your Q & A Session gracefully; If you do not know an answer, accept this and promise to provide separately

• Get the honest feedback from your friends and from others for future improvement

• Thank the audience

Delivering the presentation

(On stage presentation)

Recap of part IV

• For a trainer, having good presentation skills are very crucial

• Presentation skills can be divided into two parts – Making a presentation and delivering a presentation

• On stage presentation is actually a process of communication where trainer exchange the ideas, thoughts, knowledge or messages with participants

• Opening of a presentation matters a lot

• Good on stage presentation is a combination of verbal (speaking) and non verbal (body language) messages

• For future improvements, always take feedback

Factors that leads to a

poor training

• Over confidence – making presentation without proper understanding of the audience and the theme – Not making adequate preparation

• Mismatch/unclear of training requirements

• Monotony - Reading the slides in the PowerPoint

• Not connecting with the audience

• Exceeding the time allotted

General factors

• Size of the group

• Levels of knowledge / background

• Support / opposition

• Lighting, heating & ventilation

• Seating and equipment

• Disturbances & noise

Situational Factors

• Rattling keys or coins in your pocket

• The habitual and continuing use of “uhs” and “ahs”

• Sucking the teeth

• Ring twisting

• Lip licking

• Lip biting

• Pushing the bridge of your glasses

• Playing with a watch

Guaranteed Distractions

• Drumming your finger

• Bouncing a pencil on its eraser

• Blowing hair out of your eyes

• Popping the top of a magic marker

• Extending and retracting the pointer

• For females: Twirling hair and playing with jewelry

Guaranteed Distractions

How to overcome this?

P rior P reparation P revents P retty P oor P erformance!

Simulate at least once your presentation at home and imagine a virtual audience Thereby you get a feeling of the presentation flow Practice transition from slide to slide to make the presentation liquid

Remember 6P -

• For a good training we should adopt ADDIE model

• Presentation skills are very important for a good trainer

• On stage presentation is as important as making a good presentation

• A trainer should always avoid some points that leads to poor training

Movie Clips

We gain at work, at home & in the society

• At Work : Job becomes more interesting, meaningful and

rewarding

• At Home : Family life becomes fuller, richer and happier

• Socially Life takes new dimensions, one looks for new

challenges

With a good training

And you can make a difference

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