A Complete Sales FunnelAn optimized sales funnel consists of an entirely automated strategy which: ● Collects traffic either paid for through advertising or organically through content ●
Trang 1Investing in
The Complete Guide for
Real Estate
W Wishpond
Online Sales
Funnel
YOUR
Trang 2The People who Actually Pay You
Anthony Hitt (CEO of Engel & Völkers North
America) has a quote which is as true in modern online marketing as it was when he said it about phone calls and mailouts
The quote framed the way the most successful real estate agents and developers did it in the 90s and 2000’s, and continues to define them in modern online marketing
“To be successful in real estate,
you must always and consistently
put your clients first When you
do, your personal needs will be
realized beyond your greatest
expectations.”
Trang 3That’s why we created this ebook.
When you want to create a product that generates a buzz, inspires others, and sells successfully, you do so first and foremost with your end user in mind
For real estate, that product is you.
The way to stay ahead of the curve in the competitive real estate market is to consistently and visibly provide value
to your prospective clients - and to ensure you’re getting something in return
This ebook will guide you through doing that well, online I’ll also take a comprehensive look at optimizing your
online marketing efforts without spending your entire budget and half your lifetime
This ebook is your guide to uncovering the online
marketing formula that works best for you, but more than that it is your guide to finding the formula that works FOR you, even when you’re not paying attention
Let’s get rolling
Yours truly,
James Scherer
Marketing Strategist, Wishpond
Trang 5Introduction to An Optimized Sales Funnel
Chapter 1:
An optimized sales funnel is one which, once set up
intelligently and completely, takes care of you when you’re not looking
Let’s try a short experiment Answer these two questions (no need to write them down, just go over the answers in your head):
1 Do you feel that online marketing only works when you’re doing it 24 hours a day, 7 days a week and paying through the nose?
2 Are you currently able to track the ROI of your online marketing efforts to determine exactly the value of your dollar?
If your first answer is an emphatic yes and your second is
an emphatic no, then we need to work on an automated and optimized sales funnel
Trang 6A Complete Sales Funnel
An optimized sales funnel consists of an entirely
automated strategy which:
● Collects traffic (either paid for through advertising or organically through content)
● Drives traffic to a landing page designed with a single conversion “Ask”, and equipped with a retargeting pixel which shows bounced traffic further ads to
convert them at an optimal rate
● Delivers content-focused and sales-focused timed emails to nurture contacts towards a final sale
Landing Pages &
Remarketing Advertising & Content Marketing
Email Automation Final Sale
Trang 7A Complete Sales Funnel
Let’s break it down into bite-sized pieces (all of this will be covered in-depth in later chapters):
Middle of Funnel;
Each promotional strategy (paid or organic) drives traffic
to a page optimized to get a single conversion from that traffic Landing pages are used to get contact details
Remarketing campaigns are used to reconnect with traffic that bounces from your pages
Bottom of Funnel:
Timed and automated emails (optimized with tested
subject line, length and content) are sent to the leads
generated by your landing pages These emails either
nurture leads towards a final sale or (depending on the landing page) arrange a good time to meet or call
Trang 8The “Aha!” Moment
Many real-estate agents find that there is a certain action which prospective clients consistently take before
converting to a contract or deal This is referred to, in
some circles, as the “Aha” moment
Driving a prospective customer towards this action can be
a good way to design your sales funnel - optimizing it for a single Ask which you’ve found (and proven) to result in a conversion
For instance, if you’ve found that a certain piece of content you’ve created (a video series discussing the benefits of passive income real estate, let’s say) elicits more final
conversions than another piece of content, you need to devote more time, energy and resources to promoting that content than you do a piece which doesn’t result in the same kind of conversion rates
I’ll get more into optimizing your sales funnel based on
“Aha” moments in Chapter 6
Trang 9Why Should I Produce Content?
Consider the reason your clients hire you Why are you worth your commission?
Because buying or selling a home is hard It’s time
consuming, frustrating, confusing and the stakes are high
You make it easier You facilitate the easy processing of what is often the largest purchase (or sale) of a person’s life
But you need to convince prospective clients that hiring you is worth it You need to be an authority, or else why should they trust that you’ll ease any of their real estate aches and pains?
Content does this
Consistent, high-quality content increases the breadth of your brand (you) online, increases your reputation and makes you a sector authority People looking to learn how
to intelligently sell their home learn from you
Who better to help them when it comes time to buy, sell, rent or invest?
Trang 10An interconnected online sales funnel
allows you to see the value of each
step independently and in conjunction
with the steps above and below it.
An automated sales funnel allows you
to sit back and watch the traffic and
sales roll in, only interfering when an
update or change needs to be made.
Creation of lead-generating content
not only acts as a first touchpoint for
your business, but improves your
status within your sector and spreads
brand awareness.
W
Wishpond
Trang 11Getting the Most out of Paid Advertising
Chapter 2:
It’s no revelation that online advertising delivers a
trackable ROI and (9 times out of 10) a superior one when compared to traditional forms of advertising Every time I see a real estate agent on the back of a bus or a park bench
I cringe If it works, awesome, but I’ve yet to talk to a single broker, agent or realtor able to prove without a shadow of doubt that their investment was a positive one
And that’s the true benefit of online, even more than the
cost comparison: the ability to track what you spend and
what it delivers for you.
This chapter will dive into the two primary forms of paid online advertising, Google Search Ads and Facebook
Advertising
Both platforms have benefits and deficiencies in equal measure While Google delivers high-quality traffic, it is highly competitive and can be costly While Facebook is extremely affordable it can offer a low click-through-rate.Learning more about these platforms is the best way to maximize their potential and your return on investment
Trang 12Google Adwords
Google delivers search-based advertising to prospective clients Your advertisement shows up at the top (or side) of Google’s search results when someone types in its trigger keywords
Click-through-rates for Google Search Ads will vary widely depending on placement (between about 5% and 7%) Ad cost will also vary widely, as some keywords in some cities
- particularly for the real estate market - will cost upwards
of $15/click While other cities will be only a dollar or less
Trang 13Google Adwords Tips and Tricks
Long-Tail Keyword
Google prioritizes the context of a search as much as it does the keywords Long-tail is this context-centric search format
Think of asking SIRI ‘Where’s the best Thai restaurant in the area?’ She scurries off with that information and comes back with a response that makes sense Google is
designing its search (and Adwords) to do the same Tap into this when choosing your keywords, and see your ads popping up more frequently than your competitors who choose generic keywords only
Test multiple ads until you find the right one
Create multiple ads for a single campaign (based on offer, house, or service you provide) and watch the rate at which people are clicking through on each Determine which ad works best for you based on Impressions and CTR
After a month or so of running your different ads,
determine which single ad (or ad and landing page
combination) stands out based on the ratio of Impressions
to Clicks
Trang 14Google Adwords Quality Score
The placement of your ad isn’t based solely on your
budget Google will reward ads with better placement if they have a history of generating more traffic
In other words, your ad will get better CTR and your cost per click for the same position can also go down
Here are a few best practices for how to do that:
1 Use the keyword phrase that you're targeting in your headline If you are wanting clicks on "Manhattan real
estate", then have that in the title, such as "View
Manhattan Real Estate Opportunities."
2 Try to also place the exact keyword phrase near the beginning of the description It could be something like "All
Manhattan Real Estate listings, maps and more here."
3 Enter the Display URL This is usually the home page of your site It isn't necessarily where they're going, but
shows legitimacy
4 Enter the Destination URL This is the link to their
destination on your site, such as your IDX search page
Trang 15Google Adwords Extensions
Ad extensions let advertisers enhance their Google Ads with phone numbers, an address, site links, reviews,
previous page visits and more They generally show up in blue, just below the ad description
By including more contact information in your ads, you make it easier for your potential customer to connect with you
Ad extensions don’t cost anything more to include in your
ad but you are still charged for interactions with your
extensions as you are for your headline For example, if someone clicks on your phone number to call you directly from your ad extension, you’ll be billed for the conversion
Trang 16Google Adwords Conversion Tracking
There’s really no point in me paraphrasing Google when their definition of conversion tracking is solid as a rock:
“A conversion occurs when a click on your ad leads directly to a behavior that's valuable to you, such as a purchase, newsletter sign-up, phone call, or download.
It's important to track conversions because they can give you insight into how the performance of your ads relates directly to the success of your business Conversion tracking can also help identify which ads and keywords are most successful for your business.
To use conversion tracking for most sources of conversions, you or someone else will need to edit your website's HTML code to add a small bit of tracking code called a tag This tag will place a cookie on a user's computer or mobile phone when
he or she clicks your ad If the user reaches one of your
conversion pages, AdWords looks for the cookie and records a successful conversion for you.”
Here’s how to add a conversion pixel to your site to track the success of your Google Adwords
Trang 17Google Adwords Resources
● Google Keyword Planner
○ Keyword Planner allows you to search for
keyword and ad group ideas, get historical statistics, see how a list of keywords might perform, and even create a new keyword list by multiplying several lists of keywords together
● Google Adwords Glossary of Terms
○ The top 25 terms you need to know before
diving into Google Adwords Before reading or learning advanced strategies, you need to start with a solid foundation
● How to Optimize Keywords and ROI for Google Adwords
○ Outlines 10 advanced strategies to increase the success of your keywords and improve the
return on your Adwords investment
● How to Add a Conversion Tracking Pixel to your Adwords Campaign
○ Breaks down why to track conversions as well
as the how and where of implementing the tracking pixel correctly within your website
Trang 18Facebook Advertising
If Google Adwords is intent-based advertising, Facebook is target-based Facebook gives you access to the largest guaranteed advertising audience in the world 1.35 billion possible monthly impressions means that there’s no doubt about it
Your next client is on Facebook, you just have
to find them.
Trang 19Facebook Advertising
For those unfamiliar with Facebook Advertising, here’s a short snapshot of the platform
A quick breakdown
There are three types of Facebook Ads: Sidebar, News
Feed, and Mobile News Feed:
● Sidebar ads are the cheapest options, though they also have the lowest average click-through rates
● News Feed ads are the most expensive and have the highest average click-through rates
● As the name suggests, Mobile News Feed ads are specifically designed for display on mobile devices
For real estate, there are two primary objectives, “Send
people to your website” and “Increase conversions on your website” For the latter, you’ll
need to place a pixel
(provided by Facebook)
within your website’s code
to track conversions
There are two primary pricing
structures: pay-per-click and
pay-per-impression (an
impression being 1,000 views of your ad.)
Trang 20Facebook Advertising Best Practices
● Avoid too much detail as your image will be
compressed before it goes live
● Test multiple images for the same campaign to
determine which works best Try multiple headshots
to see which yields the highest clickthroughs
on Facebook Ad Images and Facebook Ad Copy
Trang 21Facebook Advertising Targeting
Now that that’s out of the way we can move onto the thing that makes Facebook Advertising worth doing
Targeting.
A Facebook Ad thrown haphazardly onto the platform is
no better than your face on the back of a bus (actually, it still is, because at least you can see the value of your
Trang 22Facebook Advertising
Here’s what the basic ad targeting manager looks like, and
how it all breaks down for the real estate market:
Apart from targeting by location, there’s no real need to mess
around with initial demographic targeting The fun stuff is below
More Demographics allows you to target your ads by education, job title, and life events like recently married or engaged
Interest targeting allows you to target by people interested in real estate or investment
Behavior targeting allows you to target Facebook Page Admins, frequent travellers, etc
Trang 23Facebook Advertising
An example:
If your ad is shown to 5,000 untargeted people in
Sacramento, California, your click-through-rate is unlikely
to venture above 02% That equals about one person per day being sent to your page True, you’ll only pay about 40 cents for that person, but it makes the whole process a waste of time
If, however, you target your Facebook Ad at 5000
newlywed or newly-engaged users (who have a reasonably high chance of being in the market for a new home) in
Sacramento, California, your results will be entirely
different
Your click-through-rate goes up to 1% and each day you get a qualified lead (provided your landing page converts
at about 10%) for $4.00
Trang 24Facebook Advertising Tips and Tricks
Work the Ad Auction:
Facebook Ads go through an “ad auction” before they go live on the social media website
Your daily budget, along with the amount of competition trying to reach your audience, determines whether you win that auction
Winning the auction is important (and is the basis for
Facebook’s “Suggested Bid”) because it determines what portion of the “Possible Reach” your ad will actually
encounter
But if your ad isn’t time-sensitive, you can refresh the suggested bid every once in a while to see if winning the auction would cost you less at different times
Once you set your maximum bid and win the auction, your
ad reach won’t change — which means you could save some serious cash over the course of an advertisement’s full run
Trang 25Facebook Advertising Tips and Tricks
Work the Outside Angle:
Consider targeting specifications ostensibly unrelated to real estate Facebook allows you to target newlyweds, married people of a certain age group, even people who have friends who have recently purchased a home
● Test different ad
audiences to see which
delivers the highest
click-through-rate
● Test different ad images
for different ad audiences
Does a picture of you work
better for people Interested
in Real Estate while a picture
of a home work better for
people recently married?
● Test different ad copy
Do you see more clicks when
you keep your ads short and
factual, or colorful and full of exciting words and phrases?
Trang 26Facebook Advertising Tips and Tricks
A real-world example of “working the outside angle”
This is a screenshot
from my phone - a
Facebook Ad delivered
serendipitously as I
was writing this ebook
In it, realtor Envy
It’s likely that the
advertiser chose this
image based on its
targeted audience
(males) To optimize
for click-throughs they
should have a different
image for their female
demographic
Trang 27Facebook Advertising Tips and Tricks
Get Advanced:
Custom audience targeting lets you target current
customers, lapsed or inactive customers, new leads, etc — basically, any existing contact that you want to reach with highly targeted content
Custom audiences see substantially higher click-through rates than standard advertisements mostly because
people who see the ad already know your brand
Lookalike audience targeting generates a list of Facebook
users from your existing custom audience — and once again we’re targeting single individuals here
You won’t be able to see their names, but Facebook will take your custom audience & create a similar group with either 1% or 5% specificity
I recommend testing both methods to see which works best for your business
For more on advanced Facebook Ad targeting, check out Facebook Ad Strategies That Won’t Break the Bank
Trang 28Facebook Advertising Tips and Tricks
Conversion Tracking:
Similarly to Google Adwords conversion tracking, to
ensure your ads are actually worth the money you’re
spending on them you’ll need to place a conversion
tracking pixel within the code of your site’s conversion page
Think of it as a bit of gum stuck to your prospective client’s shoe When they see and click your Facebook Ad they step
on a sticky bit of gum That bit of gum stays with them through your landing page and onto the conversion
confirmation page (likely a “Thank You for downloading”
or “Talk to you soon” page) As soon as they arrive on that page, your bit of gum pings Facebook to let the platform know a conversion has occurred
For a full breakdown of how Facebook’s Ad Conversion tracking pixel can work for your business, check out the how-to guide
Trang 29Facebook Vs Google for Real Estate
Google Adwords Price per Click: $.5 - $20.00 depending on keyword
Targeting Effectiveness: Excellent: Targeting based on
keywords as well as geographic and some demographics (with
display advertising only)
Ad Creative: Poor: No color, severe copy limitations,
restrictions based on keywords
Testing Capability: Good: Multiple variations with solid
analytic platform.
Overall Effectiveness: Good: Largest possible ad audience
Keyword targeting ensures valuable traffic Extensive optimization
necessary.
Facebook Advertising Price per Click: $.25 - $2.00
Targeting Effectiveness : Excellent: Most advanced non-keyword
targeting platform Capable of targeting by job title, interests, purchase behavior, similarity to existing clients, and individual email addresses
Ad Creative: Good: Color, imagery, limited copy
Testing Capability: Excellent: Multiple variations visible with
excellent analytic platform Campaign structure makes it easy to see which ad (directed at he same landing page) is delivering a better ROI
Overall Effectiveness: Good: Large ad audience and solid targeting
strategies yield high ROI for low ad spend.
Trang 30Chapter 2
Key Points
Test your Adwords keywords
exhaustively, and try comparing the
performance of long-tail keywords vs
traditional.
Create multiple Facebook Ads for
different target audiences, and rotate
the ad design when your Frequency
reaches 5-7.
Hit Facebook Ad targeting from a
different angle to maximize your
budget Consider newlyweds,
recently-moved and recently
Trang 31Creating a Landing Page
Chapter 3:
A well-targeted, traffic-generating online advertisement
is completely useless and a serious waste of money if it’s driving traffic to a un-optimized, badly-designed landing page
It’s like a Ferrari without an engine: it looks beautiful until you pop the hood and realize you’re going nowhere
Whether you’re offering a lead-generating real estate walkthrough, ebook or a straight-up sales call, you need to design it with that “Ask” in mind Don’t send traffic to a website with a navigation bar distracting them with 10 different tabs Don’t send them to an irrelevant page of your website or your About page
Get the initial conversion by focusing on the initial
conversion Everything else follows