COMMUNICATION SKILLS Dr.. Tran, Van Hoai Faculty of Computer Science and Engineering HCMC Uni.. Tran, Van Hoai2007-2008 What is COMMUNICATION?. Oral Presentation Audience Awareness Crit
Trang 1COMMUNICATION SKILLS
Dr Tran, Van Hoai
Faculty of Computer Science and
Engineering HCMC Uni of Technology
hoai@cse.hcmut.edu.vn
Trang 2Dr Tran, Van Hoai
2007-2008
What is COMMUNICATION ?
communicate (English) =
Latin: communicare = make common + share
Merriam-Webster: to transmit information, thought, or feeling so that it is satisfactorily received or
understood
Powerful skill for students, engineers,
business man
Trang 3Oral
Presentation Audience Awareness Critical Listening Body Language
Written
Academic Writing Revision and Editing Critical Reading Presentation of Data
Non-Verbal
Audience Awareness Personal Presentation Body Language
Trang 4Dr Tran, Van Hoai
2007-2008
Mind map
Trang 5Why communication skills
needed?
If no communication skills
Damaging professional growth
Limiting movement to top management positions
Trang 6Dr Tran, Van Hoai
2007-2008
Listening: heart of
communication
About 80% of each day listening
About 40% of professional salary earned
by listening
Increasing as you climb the professional ladder
Issues
Reflective listening
Physical listening
Trang 7Reflective listening
Focusing on
listen for prevailing emotion
put yourself in the speaker shoes
indicate your interest
Don't interrupt speaker
Involve your whole body (e.g., good eye contact)
Make speaker pay attention (e.g., "Hmmm", "Really",
"That's interesting")
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2007-2008
Physical listening
Giving physical attention to speaker
eyes
shoulder
arms
legs
and …
Trang 9How to say vs What to say
How is often more important than What
Eye contact
Body posture (tư thế)
Distance contact
Facial expressions
Gestures (điệu bộ)
Vocal tone
Fluency
Timing
Clothing
Trang 10Dr Tran, Van Hoai
2007-2008
Public speaking (1)
To entertain
To inform
To inspire
To convince
To persuade
Trang 11Public speaking (2)
3 parts
Introduction: to attract the listener
Body: organized logically in order to be rememberd by listener
Conclusion: to review main points and challenges
Trang 12Dr Tran, Van Hoai
2007-2008
Principles of poor writing
Ignore the reader
Be verbose (dài dòng), vague (mơ hồ),
pompous (khoa trương)
Do not revise (xem lại)
Trang 13Writing
The more you know, the easier and more
effective your writing
Can you explain in your own words to
someone knowing less than you do ?
If not, research more
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2007-2008
Systematic approach for writing
Research the topic
Plan
Do I know my subject? Do I know my reader? Is this writing necessary?
Draft
Eliminate useless words/sentences
Polish
Proofread
Trang 15Assertive yourself
Passive
Aggressive
Assertive
Assertiveness = foundation of effective
communication
Basic formula of assertive statements =
"When you (feeling nonjudgmentally), I
feel (disclose feelings) because (clarify
effect) I prefer (discrete desire)"
Trang 16Dr Tran, Van Hoai
2007-2008
More tips
Learn from mistakes
Reflect personal style
topic sentence
transition sentence
Sentence savvy (khôn khéo)
Sentence is 15-22 words long
Breaking long sentences to shorter ones
…