Báo cáo thực tập an binh commercial joint stock bank (ABBank) ha noi branch

1.0 CHAPTER 1: OVERVIEW OF ABBANK 01-08TRANSACTION OFFICE 09-34 2.2.1 Some regulation on the implementation of lending operations for corporate customers at ABBANK operation in customer

VIETNAM NATIONAL UNIVERSITY, HANOI

INTERNATIONAL SCHOOL

***

GRADUATE INTERNSHIP REPORT

INTERNSHIP COMPANY/INSTITUTION:

Transaction Office No 109 Tran Dang Ninh

An Binh Commercial Joint Stock Bank (ABBank) - Ha Noi Branch

Address: No.109 Tran Dang Ninh, Cau Giay Street, Ha Noi City.

Supervisor: Mr Pham Duc CuongStudent’s full name: Nguyen Khanh LyStudent’s ID: 11071235

Major: International BusinessClass: Ib2012B

Hanoi, 11/03/2016.

.At first I would like to express my International School – Viet NamNational University - the cradle has trained me since the first steps intouniversity lecture halls, has given me opportunity for me to participate inawareness practice session this useful to accumulate more knowledge andvaluable practical experience, creating a firm basis for the future career.

Also, I would like to take the opportunity to express my gratitude to myinternship advisor, Mr Pham Duc Cuong, senior lecturer, international schoolwhose direction, guidance and support helped me a lot in writing this report

It was a great pleasure for me to work in Transaction Office 109 Tran DangNinh - An Binh Commercial Joint Stock Bank - Hanoi Branch as an intern Ithank all the employees for being friendly and cooperative I was taught lots ofimportant things throughout my internship career because of their properattention and cooperation

My deepest appreciation and special thanks goes to Mr Chuyen, the departmentmanager of Transaction office, for extending his support in compiling thisreport I would specially like to thank Mr Dat, the expert of Transaction office,who helped me a lot during my Internship days with valuable advices, guidanceand necessary information

At last I must mention the wonderful working environment and groupcommitment of this bank that has enabled me a lot deal to do and observe thebank activities during my internship period of six weeks

Sincerely yours,

Khanh Ly

TABLE OF FIGURE

1.3 Fig-1.1: Organization and operation at Tran Dang Ninh Transaction

Office

05 1.4 Fig-1.2: Business Outcome of ABBANK (2013-2015) 06

2.1.1 Fig-2.1: Situation in the mobilization of Tran Dang Ninh Transaction

balance of loans for corporate customers at Tran Dang Ninh Transaction

Office (2013-2015)

19

2.2.3.1 Fig-2.7: Growth in lending operations for corporate customers at Tran

Dang Ninh Transaction Office (2013-2015)

20

2.2.3.1 Fig-2.8: Outstanding loans for corporate customers by loan terms at Tran

Dang Ninh Transaction Office (2013-2015)

21

2.2.3.1-2 Fig-2.9: Lending growth rate of corporate customers at Tran Dang Ninh

Transaction Office (2013-2015)

22

2.2.3.2 Fig-2.10 Debt recovery coefficient for corporate customers at Tran Dang

Ninh Transaction Office (2013-2015)

24

2.2.3.2 Fig-2.11: Credit fund turnover of corporate customer loans at Tran Dang

Ninh Exchange Office (2013-2015)

24

2.2.3.2 Fig-2.12: Income from loans, and corporate customer loans in Tran Dang

Ninh Transaction Office (2013-2015)

26

2.2.3.2 Fig-2.13: Growth on income from loan activities of corporate customer in

Tran Dang Ninh Transaction Office (2013-2015)

26

2.2.3.2 Fig-2.14: Income from corporate customer loan in Tran Dang Ninh

Transaction Office (2013-2015)

27

1.0 CHAPTER 1: OVERVIEW OF ABBANK 01-08

TRANSACTION OFFICE

09-34

2.2.1 Some regulation on the implementation of lending operations for

corporate customers at ABBANK

operation in customer loan in Tran Dang Ninh Transaction Office

28-34

2.2.4.2 Some suggestions on raising efficiency of corporate customer loan

CHAPTER 1 OVERVIEW OF JOINT STOCK COMMERCIAL

BANK AN BINH

1.1 INTRODUCTION1.1.1 Overview:

Full Name: An Binh Bank

International transaction name: JOINT STOCK COMMERCIAL BANK ANBINH

Short name: ABBANK

Type: Enterprise shares

Industry: Banking

Establishment: On 13.05.1993

Headquarters: Hai Ba Trung Street, Da Kao Ward, District 1, HCMC

Key members of the leadership:

 Mr Vu Van Tien (Chairman of the Personnel Committee)

 Mr Cu Anh Tuan (Interim Chief Executive Officer)

An Binh Commercial Joint Stock Bank (ABBank) Founded under license

No 535 / GP-UB granted by the HCMC People's Committee on 13 May 1993.After more than 18 years of operation and Development, is one of ABBANKbanks leading commercial in Vietnam with registered capital of over 4,200billion Together with a network of over 133 outlets and continues to beexpanded, ABBANK has become a prestigious address and familiar with morethan 10,000 corporate customers and 100,000 individual clients in 29 provincesand cities nationwide

With the support of the Electricity of Vietnam (EVN) - the strategic partner

in the country and the sharing of experience on professional management models

of Maybank – the foreign strategic partner, ABBANK has built up a

development plan from now until 2016 ABBANK aims for an annual growthrate at an average of 35% - 40%.

In recent years, in order to diversify the range of products and services,ABBANK also enhanced the cooperation with big Vietnamese and internationalpartners such as Agribank, Prudential Vietnam, Deutsche Bank, EVN SPC,Prevoir VN, Postal Corporation of Vietnam (VNPost), Telecom CorporationViettel, etc

1.1.2 Slogan:

“Provide to solution - Receive the smile"

ABBANK stands out in the market becoming a friendly retail bank.ABBANK takes the customer needs and satisfaction as the core element of allbusiness activities At ABBANK, customers are satisfied not only with theproduct diversification and flexibility, but also the friendly and professionalservices

1.1.3 Vision:

ABBANK aim to become a leading commercial bank of Vietnam; operatingunder the commercial banking model focused retailer, according to the bestinternational practices with modern technology, capable of competing withdomestic banks and international operations in Vietnam

1.1.4 Mission:

 Serving the customers with safe, efficient and value added products andservices

 Increase benefits for shareholders

 Moving towards the comprehensive and sustainable development of thebank

 Investing in the human resources as the basis for long-term development

1.2 MILESTONEYear 2011:

 In September 2011, ABBANK launched the international credit card ABBANK Visa Credit

- On November 30, 2011 ABBANK official increased its charter capital toVND 4,200billion through the issuance of bonus shares to existing shareholdersfrom the equity fund surplus

 As of December 2011, the ABBANK's transaction network reached 133transaction sites spread across 29 provinces nationwide

 In September 2009, ABBANK officially relocated the new Head Office at

170 Hai Ba Trung, Da kao Ward, District 1

 In December 2009, ABBANK officially increased the charter capital toVND 3,482 billion

Year 2008:

 ABBANK successfully deployed the core banking system (Core Banking)

in the operation throughout the system

 Maybank officially became the foreign strategic partner of ABBANKwith the ownership of 15%

 ABBANK increased the charter capital to VND 2,705 billion

Year 2007:

 ABBANK signed a strategic cooperation with Agribank and otheraffiliates and subsidiaries of EVN such as: PC1, PC2, PC3

 ABBANK became a member of PayNet Also, the charter capital ofABBANK increased to VND 2,300 billion

Year 2006:

The charter capital from VND165 billion in the beginning of the year toVND 1,131 billion at the end of the year

Year 2005:

Electricity Corporation of Vietnam (EVN) became a strategic shareholder

of ABBANK Other major shareholders including: Petro Vietnam FinanceCorporation (PVFC), Hanoi general Export Import Corporation (GELEXIMCO)

Year 1993:

An Binh Commercial Joint Stock Bank (ABBANK) was established underthe license No.535/GP-UB issued by People's Committee of Ho Chi Minh Citydate May 13, 1993

1.3 TRANSACTION OFFICE NO 109 TRAN DANG NINH

1.3.1 Transaction Office No 109 Tran Dang Ninh - An Binh Commercial

Joint Stock Bank (ABBank) – Ha Noi Branch:

On July 03, 2007, ABBank opened Tran Dang Ninh Transaction Office at

No 109 Tran Dang Ninh - Cau Giay - Hanoi belonging to An Binh CommercialJoint Stock Bank -Ha Noi Branch with basic functionality and tasks as follows:Short term, medium term and long term capital mobilization by time deposits,certificates of deposit, receipt trust capital for investment and development fromorganizations; getting loans from the State Bank of Vietnam (VSB) and other

5credit institutions; lending of short-term, medium-term and long-term loans foreconomic development purposes; discount of commercial bills, bonds and othervaluable papers; capital contributions and joint venture; provision of paymentservices between banks.

1.3.2 Organization and operation model:

Figure – 1.1: Organization and operation at Tran Dang Ninh Transaction Office

 Board of Directors

Head of Transaction Office: Vu Dang Chuyen

Duties: Plan and organize activities of Transaction Office, make strategicdevelopment plans of Transaction Office Build, manage and ensure thecompletion of business target of Transaction Office

 Customer Relation Department:

Receive, verify, test, review, and grant loans for individual and corporatecustomers Withdraw capital and interests, dispose bad debts Do marketing formarket expansion and introduce ABBANK's products

 Fund Accounting Department:

Monitor, track time and attendance, prepare payroll, check, and issuereceipt and payment vouchers for loan application documents Check actualreceipt and payment according to documents of accounting, balance of liquidityand capital transfer Be responsible for the preservation of money and gold,pledge and mortgage of the borrowers

Head of Transaction Office

Head of Transaction Office

Customer RelationDepartment

Customer RelationDepartment

Fund Accounting Department

Fund Accounting Department

Credit Management Division

Accounting Division

Accounting Division

Warehouse Fund Division

Warehouse Fund Division

1.4 RECENT BUSINESS RESULTS:

Due to try to achieve these objectives and better serve the needs ofcustomers, ABBANK has achieved significant results in years ended 2013 to 2015:

I NET INTEREST INCOME 5,139,068,877 8,787,996,886 10,199,243,511

3 Income from service activities 1,503,314,696 2,917,619,152 3,821,990,056

4 Costs of service activities 346,467,002 761,970,394 1,012,970,852

II NET PROFIT/LOSS FROM

SERVICE ACTIVITIES

1,156,847,694 2,155,648,758 2,809,019,204 III NET PROFIT/LOSS

FROM FOREIGN

EXCHANGE

ACTIVITIES

73,503,850 57,925,316 276,983,168

5 Income from other activities 29.384134 367,257,468 601,229,508

VI NET PROFIT/LOSS FROM

OTHER ACTIVITIES

IX NET PROFIT FROM

2 Risk provision for loans

from consumer

II Fixed assets 131,690,126 97,249,269 114,418,864

a Historical costs of fixed

4 Other risk provision

(provision for underlying

liabilities and off-balance

Through the above-mentioned reports, it is clear that business results ofthe Bank are very satisfactory with increased profits for three consecutive years.Equity and total assets are increasingly added Profit after tax in 2015 raised by39.43% compared to that of 2014 Besides the other indices such as total assetsalso had an annual growth, the business operations also have fairly stablegrowth Therefore, by achieving above - mentioned results, the Bank shows thatits business activities over the years have a satisfactory growth and strongchanges.

CHAPTER 2:

BUSINESS PRODUCTION OPERATIONS OF TRANSACTION

OFFICE

109 - TRAN DANG NINH

(An Binh Commercial Joint Stock Bank - Hanoi Branch)

2.1 GENERAL BUSINESS ACTIVITIES:

2.1.1 The Situation of Capital Mobilization:

In term of capital mobilization activities, Transaction Office No 109 TranDang Ninh is always on of the transaction with good capital mobilization of AnBinh Commercial Joint Stock Bank -Ha Noi branch

Propor tion (%) Amount

Propo rtion (%)

for the highest proportion in the total mobilized capital It implies that inVietnam, the traditional trend is money accumulation through time deposit at thebanks In 2014, the Transaction Office's more increasing promotion of activitieswith the branch's business strategies resulted in the total capital mobilized in

2014 of VND146,257 million, an increase of 33.87% compared to that of 2013.Mobilization through time deposits continued to be dominant in the total capitalraised (75.54%) However, there was a slight structural shift to demand depositmobilization In 2015, capital mobilization activities of the Transaction Officecontinued to grow which is shown by an increase of 10.01% in the total capitalresources in 2015 with VND160.302 million Transaction Office promotesmobilizing payment deposit resulting in a continual structural shift to demanddeposit mobilization This form is fully suitable with the current trend withwhich SBV encourages people not to use cash Many deposit accounts areopened for meeting the demands of payment Therefore, demand deposits alsoincreased respectively

Huy động khác

Huy động tiền gửi có kỳ hạ n

Huy động tiền gửi không kỳ hạ n

Figure – 2.2: Growth of the sources of mobilized capital (2013-2015)

The growth and development of the activity of raising capital transactionTran Dang Ninh - An Binh Commercial Joint Stock Bank - Hanoi Branch is asolid basis for the transaction conducted lending operations, credit to the socio-economic subjects in general and business customers in particular

11Credit activities of AB Bank in general and Transaction Office No 109

Tran Dang Ninh in particular is constantly innovated, finalized and improved in

both quantity and quality From the low number of customers and residual

balances and credit quality in the first years of establishment of Transaction

Office, in 2011 the Transaction Office developed a wide range of customers in a

variety of industries and economic sectors

Amount

Prop ortio n (%) Amount

Prop ortio n (%)

Dang Ninh)

Figure – 2.3: Lending situation of Tran Dang Ninh Transaction Office (2013-2015)

According to data in Figure – 6, the total outstanding loans have a

remarkable increase over the years 2013, 2014 and 2015

Despite the effects of the global economic crisis and the European public

debt crisis in 2008 and 2010, all leaders and staff members of the Bank worked

constantly with progressive development to keep up the flow of the economy In

spite of many disadvantages in business activities in these years, thanks to its

prestige and good quality services, Tran Dang Ninh Transaction Office has a

total outstanding loans of VND 125,543,000 in 2014 with an increase of 35.20%

compared with that in 2013 (VND 92,858,000) In 2011, the Branch continued to

achieve growth in lending activities with a slight decrease Compared with the

year 2011, the outstanding loans of Transaction Office reached an increase of

8.62% corresponding to the amount of VND 10.817 million A total outstanding

loan in 2011 is VND 136.360 million

Figure – 2.4: Growth rate of outstanding loans (2013-2015)

Data on risk provision for loans of Transaction Office No 109 Tran DangNinh also reflects clearly the economic situation with high credit risk provision.Particularly, in 2013, credit risk provision was VND 873 million corresponding

to a proportion of 0.94% of the total outstanding loans In 2014, credit riskprovision was VND 1,547 million accounting for 1.23% and increasing by 77.20

% compared to that of 2013 In 2015, risk provision was VND 1.982 millionaccounting for 1.45% of the total outstanding loans and creasing 28.12%compared to that of 2014

Overall the Transaction Office achieved a relatively stable growth inoutstanding loans in the economy of many changes of the past years

2.1.3 Other Business Activities:

Today, activities of commercial banks achieve a far more significantdevelopment compared to traditional activities The application of moderntechnology and scientific achievements along with the development of a diversevariety of services has met the demands of the flexible and dynamic marketeconomy

 About payment service activities: Payment activities of the Bank were

developed from domestic payments only in the early years after its establishment

to international payment through banks in other countries From the end of 2004,

An Binh Bank made international payment directly using the Society for theWorldwide Interbank Financial Telecommunication (SWIFT) which helps thecustomer's payments of export and import become more rapid more convenient.Payment for import and export and money transfers is convenient, fast, andtimely and complies with international practices Furthermore, it enhances ABBank's credibility in payment on the international market In term of Tran DangNinh Transaction Office, due to restrictions on its scale, its current income from

Lending Loss Provision Lending

13this activity is still low, accounting for only a small proportion in its totalincome In detail, payment service fees are VND 93.48 million, VND 207.48million VND and VND 312.54 million in 2013, 2014 and 2015 respectively Theproportion of payment service fees is approximately 3% of its total income.

 About guarantee operations: Guarantee operations of AB Bank in

general and Transaction Office No 109 Tran Dang Ninh in particular are highlyeffective with good quality of services Revenue of the Bank's from guaranteeoperations achieves a continuous growth The total value of guarantees is VND

972 million; VND 1.458 million and VND 2.126 million in 2013, 2014 and 2015respectively The forms of guarantee provided by the Bank include bid security,product quality guarantee, payment guarantee, etc The Bank's guaranteesoperations are very effective with no need to pay debt instead of the customer withbank guarantee Revenues from guarantee operations contributed a significantproportion to the operation results of Tran Dang Ninh Transaction Office

2.2 LENDING OPERATIONS FOR CORPORATE CUSTOMERS

2.2.1 Some regulation on the implementation of lending operations for corporate customers at ABBANK

a Lending objects:

The borrowers at ABBANK are Vietnam and foreign enterprises with thedemands for getting loans and repayment capacity to implement investmentprojects, production and business plans and services domestically and abroad.Where the borrowers get loans for investment projects, production and businessplans and services domestically and abroad and comply with regulations of theState Bank of Vietnam and of the bank

b Lending regulations

Customers using lending capital from ABBANK must ensure:

 The right use of loan purposes agreed in the credit contract

 Debt repayment for principal and interests of loans on time as agreed

in credit contract

c Loan conditions:

ABBANK shall review and decide loans when customers meet thefollowing conditions:

 Have civil legal capacity, legal capacity for civil acts and bear civil liability

in accordance with the law

 Legal purposes of using loans

 Have financial capacity to ensure repayment in the committed term

 Have feasible and effective investment projects, production and business andservices and in accordance with the provisions of the law

 Implement the regulations on loan guarantees under the Government'sregulations and instructions of the State Bank of Vietnam and ABBANK

d Provisions on the repayment of principal and interest of loans

 ABBANK decides the repayment of principal and interest of loans asfollows:

 Repayment term of principal

 Repayment term of loan interest along with principal in specific terms

 The currency of repayment and the conservation of the principal valueshall use appropriate forms in accordance with the provisions of the law

 For loans fail to repay in accordance with their terms and evaluated to have

no capacity of timely repayment and not approved for restructuring therepayment term by ABBANK, the original balance of the credit contract shalldeemed to be overdue and ABBANK shall implement necessary measures fordebt recovery and fine for delay in payment and for overdue debt and interest ofloans as agreed by the two parties based on the provisions of the law ABBANKshall classify the entire original balance of the borrowers with overdueoutstanding loans and appropriate lending accounts as prescribed by the StateBank of Vietnam

e Lending interest rates, overdue interest rate and interest rate reduction andexemption:

 Interest rates for loans shall be agreed by ABBANK and the customers inconsistent with the regulations of the State Bank of Vietnam

 Interest rates applied to the overdue principal shall be determined byABBANK after reaching an agreement with customers in the credit contract butnot to exceed 150% of the loan interest rates applied in the loan term signed oradjusted in the credit contract

 Interest rate reduction and exemption: ABBANK decide interest exemption

or reduction to the customer in accordance with the following principles:

 The customers with losses on their properties leading to financial burdens

 The level of interest rate reduction and exemption shall be consistent withABBANK's financial capacity

 Interest rate reduction and exemption shall be implemented underABBANK's regulations on interest rate reduction and exemption forcustomers

f Loan term:

ABBANK and customer shall reach an agreement based on productionand business cycle, the term for capital recovery of investment projects,repayment ability of customers and sources of loan capital For Vietnam andforeign institutions, the loan term shall not exceed the remaining operationperiod under establishment decision or operation license in Vietnam

Credit decision/ approval

Credit and banking procedures

Credit and banking procedures

5

g Loan categories:

ABBANK shall consider and determine granting loans to the borrowersunder different categories including short term, medium term and long termloans in order to meet the capital demands for production, business, services,investment and development

 Short term loans shall have a term less than 12 months

 Medium-term loans shall have a loan term loan from over 12 months to 60months

 Long term loans shall have a loan term loan from over 60 months or more

h Loan inspection and supervision:

ABBANK shall take responsibility and have the right to inspect andsupervise the processes of lending, using loans and repayment of customers

ABBANK shall inspect and supervise lending capitals and manage debtrecovery according to the current process of ABBANK for supervision of thecustomer's lending, using loans and repayment processes in accordance withoperation characteristics of ABBANK and the nature of the loans, in order toensure effective and full recovery capabilities of the principal and interest

2.2.2 Credit process in An Binh Commercial Joint Stock Bank:

Figure – 2.5: Credit process in An Binh Commercial Joint Stock Bank

 Step 1: Approach to customers/ prepare credit proposal records

a Objects for implementation: Customer relation officials/ supporting officials

(if any)

Bad debt

management

b Contents: Customer relation officials/ supporting officials receive records andloan demands of customers; provide required credit proposal records inaccordance with regulations

 Step 2: Credit evaluation

a Objects for implementation: Customer relation officials/ credit officials/approval officials

b Content:

After approaching customers and collection necessary information, Customerrelation officials/ credit officials/ approval officials shall evaluate/reevaluate thefollowing contents:

 Legal status

 Business and financial capability of the customers

 Business plan/project, the purpose of using loans and the repayment ability ofcustomers

 Own capital, other lending capital included in business and production plans

of customers

 Collateral for loans

 Risk issues may arise

The credit evaluation of customer relation officials must be implementedwith evaluation reports

After the completion of evaluation reports, customer relation officialsshall submit evaluation reports and full credit proposal records to Head ofTransaction Office/Customer Relation to control the contents of creditevaluation

In case of refusal to grant credit, customer relation officials shall submitcredit refusal reports clarifying refusal reasons to leader of relevant divisions forconsideration

 Step 3: Credit decision/ approval

Head/Deputy Head of Transaction Office/Customer Relation shall controlthe contents of credit evaluation provided by customer relation officials

In case, credit proposal records are beyond approval authority ofHead/Deputy Head of Transaction Office/Customer Relation, after reachingagreed opinion from Head/Deputy Head of Transaction Office/Customer

Relation, customer relation officials shall continue submit records to CreditDivision, higher authorities after the Head of Transaction Office/CustomerRelation have controlled such records.

The approving authorities shall takes steps in credit approval asauthorized by Chief Executive Officer/Board of Directors of ABBANK in eachperiod

In case of refusal to grant credit, customer relation officials shall preparenotice of refusal and send to customers

File records submitted for credit granting

 Step 4: Credit and disbursement procedures

a Objects for implementation: Credit Management Officials Customer relationofficials shall support Credit Management Officials in finalizing credit records inaccordance with regulations on approving and granting credit of ABBANK

b Contents:

Comply with ABBANK's regulations on disbursement in each period

In case of refusal to grant credit: business unit shall prepare notice of refusal andsend to customers

 Step 5: Credit supervision and liquidation credit, bad debt management After disbursement, customer relation officials must regularly supervisecredit granting, check the use of lending capital, urge and request customers toimplement in accordance with conditions after disbursements as approved (ifapplicable)

Perform periodic evaluation of credit granting; timely detect signals thatcan possibly lead to risks in repayment of customers for timely processing

Credit management officials shall coordinate with customer relationofficials in supervising the implementation of the conditions on approval andsupplement of documents, records, debt notification to customers

2.2.3 The situation and performance of lending operations for corporate customers at Tran Dang Ninh Transaction Office:

2.2.3.1 The situation of lending operations for corporate customers:

a Growth rate of loans for corporate customers

Unit: Million (VND)

Target

Amount Amount

Difference compared with 2013

Amount

Difference compared with 2014

Volume of loans for

corporate customers 158.703 211.250 52.547 33.11 240.571 29.321 13.88Debt recovery volume

The data shows that there is a high but uneven growth through the years

in lending operations for corporate customers at Tran Dang Ninh TransactionOffice As presented above, the Transaction Office was founded in early 2007.Over 6 years of operation, in 2013, there are many familiar customers most ofwhich are corporate customers and Volume of loans for corporate customers isVND158.703 million By the end of 2013, debt recovery volume from corporatecustomers is VND 72.917 million and outstanding consumer loans at the end of

2013 are VND 85.786 million

In 2014, the Transaction Office has a significant growth in lendingoperations for corporate customers Volume of loans for corporate customersreached VND 211.250 million, increased by 33.11% (respectively to VND52.547 million) compared with 2009 This shows the fact that, over three years

of operation, Tran Dang Ninh Transaction Office has obtained the trust ofenterprises resulting in a increase in the volume of enterprises requesting forloans Debt recovery volume also increased from VND 98.682 million up toVND 72.917 million, an increase of 25.765% compared with 35.34% in 2013.This is because of Vietnam's economic recovery after the global financial crisis.Enterprises get more loans for business, production, investment, construction,etc leading to an increase of 31.22% in outstanding loans at the end of 2014corresponding to VND 112.568 million