Great appexchange stories of 2015 and 2016

INCLUDE DONATIONS Lori Christianson DIRECTOR OF TECHNOLOGY, NHSA 80 • CHALLENGE: CUSTOMER: NHSA GROW MEMBERSHIP & DONATIONS • APP: FONTEVA MEMBERNATION In payment processing time SAVED D

CUSTOMER STORIES

APPEXCHANGE

2015 & 2016

National Head Start Association Grows

Memberships and Donations with Fonteva

Clunky old system Hard to manage renewals and pay orders Performance and functionality issues

INCLUDE DONATIONS

Lori Christianson

DIRECTOR OF TECHNOLOGY, NHSA

80

• CHALLENGE:

CUSTOMER: NHSA GROW MEMBERSHIP & DONATIONS • APP: FONTEVA MEMBERNATION

In payment processing

time

SAVED

DECREASE

"Always have a good understanding within your organization of what people want out

of your system when you are designing it.

What you get is dependent on what

you put into it."

%

In card processing time

%

50

10 %

OF ONLINE MEMBERSHIPS

Digineer Taps Kimble to

Improve Consulting Sales Forecasting

Data integration frustrations Lack of sales pipeline and forecast accuracy No

acceptable mobile solution

Forecast accuracy

Training time

CIO/CISO, DIGINEER

"Having a sales tracking and ERP system that works with your business is critical to your business's success.

80

TOOL TO RULE

THEM ALL

• CHALLENGE:

CUSTOMER: DIGINEER SALES FORECASTING ACCURACY • APP: KIMBLE

One source of truth

%

INCREASE

75 TIME SAVED

%

Twitter Transforms Compensation

Management with Xactly

Sales compensation practice was manual and outdated Unsustainable compensation

solution Lack of visibility into sales compensation and commission

Visibility and

transparency Ease of

use Flexibility

REAL TIME

ONLINE, SELF-SERVE, REAL-TIME COMPENSATION PLATFORM

Platform.

Solution.

Preetesh Bengali SALES COMPENSATION MANAGER, TWITTER

SALES COMPENSATION MANAGER

"Build a solid yet flexible solution that

can adapt to the company's growth."

1

MORE

• CHALLENGE:

CUSTOMER: TWITTER SALES COMPENSATION • APP: XACTLY

MOTIVATION & ENGAGEMENT

MobileIron Increases Call Center Efficiency

with NewVoiceMedia ContactWorld

Rudimentary integration with call center phone system Need to scale customer support Cannot hire additional staff

Shorter call times

SAVINGS PER YEAR

25

Mike McCarron

VP, CUSTOMER SUCCESS, MOBILEIRON

50

• CHALLENGE:

CUSTOMER: MOBILEIRON HIRING & INTEGRATION • APP: NEWVOICEMEDIA

In productivity

$150,000

TIME SAVED

%

GAIN

"Technology that exists today and that will exist in the future will only make customers' experiences better It's

best to embrace that."

%

Revolution Group Gains Company-Wide

Visibility with FinancialForce PSA

Three separate practices Lack of transparency Revolution Group needed company-wide

collaboration and access to information via a single platform.

hours/

month

SAVED CALCULATING UTILIZATION TARGETS

BUSINESS

Jessika Botruff

SALESFORCE ADMIN, REVOLUTION GROUP

Leverage the Salesforce Community and super users It's like going to a psychologist Lay out

your problem, and they will give you a fresh

perspective on how to approach the solution.

• CHALLENGE: • APP:

CUSTOMER: REVOLUTION GROUP COLLABORATION FINANCIALFORCE PSA

MOBILE

+

Entire company visibility

into its three practices

Scott Fetzer Electrical Group Transformed

Business Processes with Kenandy

Too many spreadsheets, reports, and emails.

Too much confusion Scott Fetzer Electrical Group needed to move their business processes

to the cloud

Kenandy manages

everything for

manufacturers with

Salesforce App Cloud

Buyers' time saved

APP

Rob Goldiez GENERAL MANAGER SCOTT FETZER ELECTRICAL GROUP

Test out apps in a sandbox environment before installing - it’s so

easy!

1

COST SAVINGS

• CHALLENGE:

CUSTOMER: SCOTT FETZER ELECTRICAL GROUP BUSINESS PROCESS • APP: KENANDY

+

Remy Cointreau Gains Visibility into Sales

Activities with GreatVines

No real-time data access Still using fax machines Remy Cointreau faced difficulties linking their sales activities to actual sales

volume.

Real-time insights into

sales productivity

DIRECTOR OF COMMERCIAL DEVELOPMENT, AMERICAS

REMY COINTREAU

"Look for a partner, not a vendor Pick someone that truly understands your

industry and can help drive creativity for your

organization."

DOCUMENTED

PROCESSES

MINUTES

• CHALLENGE:

CUSTOMER: REMY COINTREAU SALES VISIBILITY • APP: GREATVINES

To generate a report (not three weeks)

World’s Largest Chocolate Manufacturer

Streamlines Customer Experience with

CloudCraze

Lack of automated processes for customers Needed to support online orders

Customer orders were

successfully processed

the first time

CIO, Barry Callebaut

Get the basics right first Start with a pilot, and then roll out and scale Our B2B portal works well because the back-end is

structured and robust.

3

INCREASE IN REVENUE

• CHALLENGE:

CUSTOMER: BARRY CALLEBAUT CUSTOMER EXPERIENCE • APP: CLOUDCRAZE

Cross-selling and up-selling drive revenue and margin uplift

MORE SUCCESSFUL ORDER PROCESSING

CUSTOMER:

%

X

Topcon Increased Field Service Efficiency

with ServiceMax

Lost equipment Revenue leakage Topcon was giving away service and paying for it

IN PRODUCTIVITY

GAINS

BROAD

FRAMEWORK

To gain efficiencies and improve products

Gary Yantsos

SENIOR DIRECTOR OF IT, AMERICAS TOPCON

Change is difficult and adoption of a new solution may take a while.

Involve the end users early and often so they realize there’s a better way

to do their jobs.

30

INCREASE

• CHALLENGE:

CUSTOMER: TOPCON FIELD SERVICE • APP: SERVICEMAX

IN SERVICE REVENUES

%

INCREASE

Expro Streamlines

Inefficiencies with FieldFX

Dispersed data Money left on the table Expro looked to overcome inefficiencies with a

central, standardized system.

IN TIME TO PROCESS A

TICKET

GLOBAL

PLATFORM

In-depth reports and activities across the organization

IMPROVEMENT MANAGER, EXPRO

Figure out what you want to get out of a system, and an

efficient way to do it.

Involve the end users early and often, so they realize there’s a better way to do their jobs.

SIGNIFICANT

DECREASE

LESS

• CHALLENGE:

CUSTOMER: EXPRO STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS

REVENUE LEAKAGE

SAVED PER WEEK

In-depth reports and activities across the organization

2 X

Jonathan Ward

BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO

MORE SALES

• CHALLENGE:

CUSTOMER: EXPRO STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS

SAVED PER WEEK

In-depth reports and activities across the organization

2 X

Jonathan Ward

BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO

MORE SALES

• CHALLENGE:

CUSTOMER: EXPRO STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS

SAVED PER WEEK

In-depth reports and activities across the organization

2 X

Jonathan Ward

BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO

MORE SALES

• CHALLENGE:

CUSTOMER: EXPRO STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS

SAVED PER WEEK

In-depth reports and activities across the organization

2 X

Jonathan Ward

BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO

MORE SALES

• CHALLENGE:

CUSTOMER: EXPRO STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS

Learn more

about the AppExchange

VISIT US