UNIT FOUR: SPECIAL EDUCATIONObjectives ; By the end of the lesson, pupils are able to read and understand or write a letter of complaint about the poor quality of the service.. 1 - in fa
Trang 1UNIT FOUR: SPECIAL EDUCATION
Objectives ; By the end of the lesson, pupils are able to read and understand
or write a letter of complaint about the poor quality of the service
Skills : Development for Writing skill and three integrated skills :
Speaking, Reading and Listening
Grammar points: Present tenses and comparison
Teaching aids : Handouts, textbook , flipcharts
PROCEDURE
I/ WARM-UP : ( 5 min )
* Categorising : Group these adjectives into correct columns
Compliments ( khen )
Complaints ( phàn nàn )
* Lead in : When do you have compliments or make complaints ?
II/ PRE- WRITING: ( 15min )
1 Teaching vocabulary
worse (a) : very bad
native ( a) : bản sứ ( translation )
Example : A native teacher comes from England.
air – conditioned ( a) : be equiped with ( explanation )
advertisement ( n ) : quảng cáo ( translation )
2 Choose a suitable answer for each question of " Task 1 ".
1 - in fact classes often start late and finish early Sometimes it starts 20 minutes late
2 - the room is not air- conditioned There is only one ceiling fan in my classroom It
is very hot
3 - I have to pay for them
4 - in fact there are more than 30 students in my class
5 - There are only few native teachers, not all of them are native ones
6 - in fact classes often start late and finish early Sometimes it starts 20 minutes late
3 Format
1.Writer’s address and receiver’s address
2.Greeting: Dear ,
3.Introduction: Why you write the letter
4.Body: What you want to complaint
5.Conclusion: What you want them to do
Trang 26.Ending: Yours faithfully.
*Some useful structures/ connectors:
First, / Second, / Moreover, / In addition, / What is worse is / In fact,
III/ WHILE- WRITING: ( 15 min )
* Task 1 : Using the information from the dialogue in " Task 1 " to complete the letter of
complaint below
53 Ho Xuan Huong Street
Hanoi, Vietnam The Director
English for Today Centre
731 Van Xuan Street, Hanoi, Vietnam
22 February, 2006
Dear Sir,
I am writing to complain about the poor quality of service at your centre Everything
seems to be worse than what you say in the advertisement
First of all, you say that there are only native teachers, but my class has one
Vietnamese teacher and two native teachers You also say that each class has no more than 20 students but there are over 30 students in my class Furthermore, in the
advertisement, you say we can have books and cassette tapes free of charge but in fact
we had to pay for them To make the matter worse, the class is not air- conditioned
That is quite different from the advertisement Finally, what I do not like most about
your centre is the time the class is not the same as what the advertisement says
Classes not only start late but also finish early.
To resolve the problem, I require you to give me a refund Enclosed is a copy of the
receipt
I look forward to hearing from you and to getting a quick resolution of this problem
Please contact me at the above address or by phone at:04-7.222999
Yours faithfully
Do An Duc
IV/ POST WRITING: ( 8 min )
* Task 1: Write sentences from the cues provided:
1 Thank / your letter / inform / me / poor / service / centre
* Thank you for your letter which informs me the poor service at our centre
2 We / examine / the / situation / and / find / what / say / true
* We have examined the situation and found that what you say is true
3 This / due / the / difficulty / finance and / low / discipline / teachers
* This is due to the difficulty in finance and low discipline of the teachers
4 We / send / another / better / class / next week
* We will send you to a better class next week
5 If you like, we / give / refund but you / get /80 per cent / money / back
If you like, we will give you a refund but you will only get 80 per cent of your money back
6 I / beg / sympathy and / look / forward / support
* I beg your sympathy and look forward to your on-going support
V/ HOMEWORK : ( 2 min)
- Activity 1 : Write a reply letter from the sentences
- Activity 2 : Prepare “ Reading” of unit 5