9.1 I=Interviewer, NN=Nigel Nicholson I : What do managers need in order to be good managers of people?. 9.2 I=Interviewer, NN=Nigel Nicholson I : What changes have you noticed recently
Trang 1TAPESCRIPT UNIT 9
Managing people
Trang 29.1 (I=Interviewer, NN=Nigel
Nicholson)
I : What do managers need in order to be good managers of people ?
NN : They need to understand that there are things that (1)
and these are some very familiar, common themes like, people care about their families, people- everybody wants to make a difference,everybody needs to be respected But then the more difficult thing is to understand how everybody is (2) , and different to the way you, as
a managers, are And the secret here, therefore, is to try to know that the world looks like from, (3) of another person, of each
other person who reports to you In order to do that, you need to perfect the art of asking question and (4) , and asking not just any questions but questions that really tell you about what a person’s drivers, unique motivators are, and what a person’s concerns are in this situation that you share
motivate everyone
unique and different
through the eyes
listening to people
Trang 39.2 (I=Interviewer, NN=Nigel
Nicholson)
I : What changes have you noticed recently in the way
people behave at work ?
NN : Er, I think we - everything is moving much faster We used to be, er, going at 50km an hour, and now we’re going
at 150km an hour Um, people are doing and trying to do more and more in less and less time And the most
important thing is (1) and take a, a strategic view, as from a helicopter, you might say, to see where that you’re doing fits into bigger picture, um, and (2)
We don’t reflect enough- it’s one of the things that gets driven out, get destroyed by the amount of time
to stand back
to make time to reflect
Trang 49.3 (I=Interviewer, NN=Nigel
Nicholson)
I : Managing international teams can present particular problems How can managers prepare themselves for this ?
NN : The hardest thing of course is to figure out what you take for granted that other people don’t take for granted Er, we , and it’s because we take
it for granted that we don’t even think about it- the assumptions that we make You step into another culture and you need to realise that might understand what you don’t take for granted any more, but do you
understand how much other people are taking for granted in the new
granted in the new culture? Otherwise, you know these cultural
differences although they’re very important, to some extent are
superficial (2)The real differences are still the important differences
between people (3) You go and walk, work in another culture and just because people look at the same through your eyes, that doesn’t mean to say they are the same (4) They’re unique and different individuals and you really need to remember that.
Trang 51 This is Jenny I’m ringing about the conference Great news! I’ve found a hotel with good rates So how many rooms do you want to book ?
2 Hi! This is Jason I’m phoning about the management training course I want to confirm my place on the
course By the way, who’s leading it? Thanks
3 Oh hello This is Carol I’m ringing About next Friday’s meeting I’ve got 2 questions Firstly, how many people will there be at the meeting and secondly, what time will it finish? OK? Bye
Trang 6B 9.5 (A= Alexandra, R = Rachel )
A : What are you planning this evening, Richel ?
R : Nothing really Maybe I’ll look over my notes for
tomorrow’s presentation.
A : Look, why don’t you relax a little? (1) I’m going to a
restaurant tonight with a few colleagues- you’ve met one
or are two of them- would you like to come with us ? It’s in the town centre We could have few drinks afterwards.
R : (2) Well, it’s very kind of you , Alexandra, but I think I’d like to relax at the hotel tonight, if you don’t mind I’m a bit tired, quite honestly.
A : Are you sure? You’d really injoy it
R : It’s very kind of you, but perhaps another time.
Trang 7C 9.5 (A= Alexandra, R = Rachel )
A : What are you planning this evening, Richel ?
R : Nothing really Maybe I’ll look over my notes for tomorrow’s
presentation
A : Look, why don’t you relax a little? I’m going to a restaurant
tonight with a few colleagues- you’ve met one or two of them-
would you like to come with us? It’s in the town centre We could have few drinks afterwards
R : Well, it’s very (1) , Alexandra, but I think I’d like
to relax at the hotel tonight,(2) don’t(3) I’m a bit tired, quite honestly
A : Are you sure? You’d really injoy it
R : It’s very kind of you, but perhaps (4)
kind of you
if you mind.
another time
Trang 89.6 ( M = Marta, S = Sven)
M : I don’t know too much about Sweden really, Sven (1) What do people here like doing in their spare time ?
S : Well, Marta, Swedish people like to be in the open air.They’re very health conscious So, they enjoy playing sports, football,
tennis, skiing and ice-skating in the winter And of course a lot of people have summer cottages, by the sea or lakes So they go there
at the weekends and relax , swim, go sailing, and so on
M : Interesting And (2) what about you, Sven, what do you usually
do after work? In the evenings?
S : I usually watch television And often I have a sauna with my
family We enjoy that a lot (3) How about you, Marta?
M : Well, generally I spend time with my children, and read to them before go to bed After that, I sit down, chat to my husband, and then we argue about what to watch on television!
Trang 99.7 ( M = Marta, S = Sven)
M : I’ve really enjoyed the trip, Sven I’m sure we’ll be doing lot of
business together in the future
S : Yes, there’s a lot of potential in Sweden for your products, and we can help you build up sales here.
M : Good, I think so too Thanks very much for your hospitality (1) I really enjoyed the meal tonight And also thanks for (2)showing me round the city yesterday It was fascinating I feel (3) I know Stockholm a bit now.
S : I’m glad you enjoyed the tour, Marta We’re very proud of our city, as you may know Well, I hope you have a good journey back We’ll be in touch soon, I’m sure.
M : Yes, I’ll call you as soon as I’ve talked to my colleagues about your proposal I’ve take it from there.
S : Goodbye, Marta All the best
M : Bye, Sven.