DOCTOR OF MANAGEMENT IN ORGANIZATIONAL LEADERSHIP - 07/31/2011

Doctor of Management in Organizational Leadership TRAINING METHODS: A STUDY OF THE TRAINING METHODS AND DATA RETENTION OF ADULTS IN THE BANKING INDUSTRY... Relevance to Study• Court doc

Doctor of Management in Organizational

Leadership

TRAINING METHODS: A STUDY OF THE

TRAINING METHODS AND DATA

RETENTION OF ADULTS IN THE BANKING INDUSTRY

• 267 banking citations during the 6 years prior

to 9-11

• 442 citations during the 6 years after 9-11,

representing a 65.5% increase.

• Monetary fines accessed for the 6 years prior

to 9-11 were $976,400, as compared to the fines accessed for the 6 years post 9-11 of

$82,034,000, which represents an 830%

increase ( www.occ.treas.gov )

Relevance to Study

• Court documents filed by the OCC revealed

that “ineffective” training was commonly listed

as a compliance deficiency

• OCC vs Riggs Bank, N.A of McLean, TX

The OCC specifically cited that, “The Bank’s

numerous BSA-related deficiencies demonstrate that the Bank’s training program was

ineffective.” The Riggs Bank case resulted in a

$25,000,000 civil money penalty (

www.occ.treas.gov/FTP/EAs/ea2004-44.pdf)

Relevance to Study

• USA Patriot Act significantly increased the training

requirements for the banking industry.

• The banking industry was faced with a need to

change their training procedures.

• Many banks moved from FTF training to CBT.

•

-• Study Question: Is CBT as effective as FTF?

• Study Question: Which promotes greater

knowledge retention?

Research Method

• Quantitative quasi-experimental

research study.

• Population under investigation - 30

randomly selected bank employees

representing 57% of the sample

population of a small national bank with

5 locations in Kansas.

Research Study

• Step 1 - pre-test all 30 participants to

baseline knowledge.

• Step 2 - Group A - 15 participants will receive

FTF training.

Group B – 15 participants will receive CBT.

• Step 3 - Post-test to measure increment of

change in test scores between the

two training methods.

• Step 4 - Re-test 30 days later for retention

Design Appropriateness

• The quantitative quasi-experimental method provided

a viable method in the research design by using a pre-test and post-pre-test model in conducting the analysis.

(Campbell & Stanley, 1963)

• Quantitative research designs are appropriate when

correlating, measuring, and examining casual

relationships among variables.

(Creswell, 2003)

How Data Will Be Collected

• Participants will be coded A1 through A15

(Group A) and B1 through B15 (Group B).

• Pre-test scores will be recorded for each

participant.

• After training, participants will complete a

post-test and those scores will be recorded for each participant.

• A repeat test will be given 30 days after

training to measure retention.

How Data Will Be Analyzed

Sample Coding Sheet

Step 1 Step 2 Step 3 Increment Step 4 Increment Pre-test Training Post-test Change Retention Change A1 70 FTF 85 +15 75 -10

A2 65 FTF 75 +10 70 - 5 A3

A4

B1 75 CBT 90 +15 75 -15

B2 85 CBT 100 +15 90 -10

B3

B4

• Campbell, D., & Stanley, J (1963) Experimental

and quasi-experimental designs for research

Boston: Houghton Mifflin Company.

• Creswell, J., (2003)

Research Design; Qualitative, Quantitaive,

and Mixed Methods Approaches (2nd ed.)

Sage Publications, Inc.