Giáo án Tiếng Anh lớp 11: UNIT 9: THE POST OFFIC-WRITING docx

UNIT 9 THE POST OFFICE LESSON 4: WRITING AObjectives: -By the end of the lesson , Ss will be able to write a letter to express their satisfaction or dissatisfaction of the services of t

UNIT 9 THE POST OFFICE

LESSON 4: WRITING

A)Objectives:

-By the end of the lesson , Ss will be able to write a letter to express their

satisfaction or dissatisfaction of the services of the Post Office

Lexical items: quality, prices, security condition, the attitude of the staff

Teaching aids :

- the picture in the text book, text book

B) Language focus:

*Vocabulary:

-puntuallt, security, pickpocket, arrogant

*grammar:Simple present tense

C)Techniques:

-ordering words, RO & R, write it up

D) Time : 45’

E) Procedures:

I.Check up:

*Answer the questions:

1.Which countries has the highest growth in the number of telephone surcribers?

2.How does Vietnam for growth in the number of telephone surcribers?

3.How many communal post office era there in Vietnam?

II Warm up(Ordering words)

-Ss read the following adjectives and order ones make can people / thing satisfied

*polite, rude, cold, helpful, spacious,, cramped, large ,small, good, bad./ reasonable, cheap, punctual, arrogant, reliable

*Answers: polite, spacious, large, good, cheap, reasonalbe

C)Techniques:

-Chatting ,RO & R, multiple choice, ask and answer, discussion

D)Teaching aids:- text book , hand outs, boards,

-Textbook, Cassette, Pictures, Real objects

E) Time: 45 minutes

F) Procedures

* Warm up: 3’

Have you ever used a service of the Post Office ?

Are you satisfied with the services ?

-_ Teacher raised a few guiding questions : -Free answers(Ss)

* Pre-writing : 10’

- Explains the new words : the quality of the

equipment, arrogant, pickpocket

- Encourages the Ss to give English equivalents,

or Vietnamese meanings of the new words

Task 1.Work with a partner Imaagine that

you have been using some of the services

provided by Thanh Ba post office Discuss the

thing that may make you satisfied (or

dissatisfied ) with the service there

_ T gives Sts some useful structures to discuss:

- Take notes

- I think…

- I believe …

- As I know…

*Some useful languages:

1*the opening hours of the post office-too

late/too early

- Gives English equivalents, or Vietnamese meanings of the new words

if possible

- Pair work

- Gives English equivalents, or Vietnamese meanings of the new words

if possible

-Ss work in pairs , after that work in groups

2*The quality of the equipment -good /bad /poor

quality.nee 3*The security conditions of the

post office

-good/bad /poor security

condition

4* The atitude of the staff—polite, helpful, rude

/arrogant

5* The prices of the services- low/high/

reasonable

6*The puntuality of delivery of ltters and

newspapers

always/never puntual/sometimes late/letters

and newspapers are lost*

While writing : 20’

Task 2:After a year in the job, the director of

Thanh Ba post office has invited residents in the

neighbourhood to write letter to him describing

the quality of the services they have

received.Write such a letter , using the ideas you

discussed in Task 1

_ T can help Sts to write their letters

_ T can divide the class into three group One group will write their satisfaction the other will write their dissatisfaction The last one will write about both

Suggested key

Dear Sir, I have been using the services

provided by Thanh Ba Post Office for years and I

am writing in respond to your call for customers

to express their satisfaction or dissatisfaction

Like many other customers, I find your Post

Office a well-equipped and reliable address for

our needs in communication I am really

impressed by your spacious place for transaction

The seats in the lobby are pretty and always

clean The nine

telephone boxes are always available so

customers don’t have to wait to make their calls

More interestingly, I appreciate your ideas of

offering envelopes free of charge The cost of an

envelope can be small but your care for

customers is surely not I also have my belief in

your service quality The fax machines are

always in good condition and my colleagues in

Pair work

Group work

Some Sts go to the board to

the provinces have never complained about the

quality of the documents I sent them

However, there are some minor drawbacks that

need mentioning here Although the parking area

is large, it has no security guards and I sometimes

feel insecure leaving my motorbike there And I

think it would be much better if the Post Office is

open until 11 pm so that customers can have

more access to your services And I think you

also need to pay attention to the attitude of some

of your staff who sometimes seem a bit cold and

not very helpful

I know that making everyone satisfied is hard

work and sometimes seems impossible What

you and your staff have done so far for the

development of the Post Office is encouraging

and this letter is written in the hope that your post

office will become better and better in future

Yours sincerely,

Nguyen Phu

write the parts of their letters

 Post - writing : 10’

_ T goes around the class to help students to write their letters

_ T asks some Sts to go to the board to write the parts of their letters ( each of them a part)

* Homework : 2’

_ Asks Sts to prepare for the next period_

Language focus