Business English Lesson – Advanced Level''''s archiveEmail Do’s and Don’t''''s pot

Business English Lesson – Advanced Level's archive Email Do’s and Don’t's 1.. Joan Lloyd, of Joan Lloyd & Associates, writes that email is a medium of communication .... is almost guara

Business English Lesson – Advanced Level's archive

Email Do’s and Don’t's

1 Joan Lloyd, of Joan Lloyd & Associates, writes that

email is a medium of communication for sheer

convenience

uncompared

undivided

unequal

unparalleled

2 However, she warns that it also carries many and

even dangers in the office environment

deadfalls

freefalls

pitfalls

pratfalls

3 Delivering a negative message is difficult, even when it

is spoken face-to-face; is almost guaranteed when

it's received by email

decisiveness

defensiveness

derisiveness

discursiveness

4 What's worse, email can be printed and saved: both

parties will often haul out their "documentation" to prove

how the other party has them

decried

missed

reviled

wronged

5 If you receive an email that you off, and your first

reaction is to counterattack, don't; close it and wait 24

hours before you respond

checks

fires

seizes

ticks

6 Because the tone and are missing, it is more

important to use friendly language, descriptive adjectives

and carefully chosen words

inflection

intention

reflection

retraction

7 If you don't consider how it will sound on the other end

and take steps to shape the delivery so the meaning is

understood, you could be doing control later

communication

courtesy

damage

passion

8 When I get a sloppy email, with poor punctuation,

misspelled words or in lower case letters, it tells me the

person just doesn't realize that what and how they write

their credibility to others

denies

exaggerates

telegraphs

underlines

9 Email feels private, but it's anything

at all

available

but

public

10 Write every email for your boss's eyes: it's a great way

to keep you honest and sensitive

politically

positively

practically

probably