the application of iso 14001-2004 of first hotel

BEFORE APPLYING ISO 14001:2004 Energy System: • The incandescent bulbs, halogen lamps • The air conditioner with low performance.. There is no routine cleaning the air conditioner • Th

THE APPLICATION OF ISO 14001:2004 OF

FIRST HOTEL

GROUP 9

GROUP MEMBER

Nguy n Phúc Nh Thúy ễ ư Progress, Fix & Powerpoint

Nguy n Th Th y Tiên ễ ị ủ EMS, Application of ISO 14001 in Viet Nam

Đ Th C m Thu ỗ ị ẩ Introduction of First Hotel, Benefits

Tr n Hu Quân ầ ệ Progress, Result, Reasons

Tr n B o Ki u ầ ả ề Before application, Application of ISO 14001

in the world

Huỳnh Châu Ph ươ ng Th o ả Limitations, recommendation

Nguy n Hoàng Hoài Th ễ ươ ng ISO 14000, ISO 14001

INTRODUCTION ABOUT FIRST HOTEL

• Belongs to SAIGONTOURIST Co.

• Address:18 Hoang Viet Street, Tan Binh District, Ho Chi Minh

City, Vietnam

• Awards & Certificates:

Vietnam Tourism Award 2011

CSR Award 2012

Certificate of the sustainable tourism Green Lotus Label – Level 5

INTRODUCTION ABOUT

FIRST HOTEL

ISO 14000

The ISO 14000 series of standards were first published in 1996

Application of ISO 14001:2004

in the world

Application of ISO 14001 in Viet Nam

4 main benefits:

• Economic benefits

• Easily comply with the environmental laws

• Achieve the expectations of tourists

• Increase competitiveness

BENEFITS

BEFORE

APPLYING ISO 14001:2004

Energy System:

• The incandescent bulbs, halogen lamps

• The air conditioner with low performance There is no routine cleaning the air conditioner

• The water heater with electricity consumption

• No automatically lock connect to the room’s electricity

Water system:

• No secondary clock to monitor and control water consumption

• The bathtubs are large => waste water

Architecture: less tree around the hotel

Human awareness:

The majority of employees and also customers do not have the

resources saving behavior because there is no training for employees and even no signboard of environment saving around the hotel

BEFORE

APPLYING ISO 14001:2004

• Reduce the energy, water and garbage

compare with previous period.

• Increase the reuse of the recyclable waste.

• 100% employees are trained how to apply ISO 14001:2004 during the service process.

• Rebuild System

 Energy Saving System (Air conditioner, Light & Other System)

 Water Saving System

 Reuse recyclable resource

 Green Architecture

• Management System (monitoring & maintenance, human awareness)

Energy Saving System

Air conditioner System

• Installing Window Glass 2 layer soundproof insulation

• Replace the air conditioner with VRV high performance inverter technology (inverter)

Energy Saving System

Light System

Specifically, replace:

- 438 50W Halogen bulb with 3W LED lamp for the bedroom,

reception hall, Lobby Bar, Restaurant

- 234 40W incandescent bulb with 3W LED lights for bedrooms,

reception hall, restaurant

- 110 40W incandescent bulbs with LED lamp 1.5 W for a reception

- 6 Halogen bulbs 20W to 500W LED at landscape.

Energy Saving System

Other System

• install hot water system solar energy

• Install the secondary clock to monitor and control electricity consumption for each region

• use the automatic locks that directly connect to the room’s electricity

gear motor elevator gearless motor with permanent magnet

Solar Pool Heater System

Water Saving System

let the bathtubs in each bathroom but the bathtubs are longer and only for one person

Reuse resources if possible

Encourage the customer to reuse clean bed linens and towels if possible

Green Architecture

• Install skylights: use daylight exclusively in the lobby for as much of the day as possible

=> Improve the energy issues

• Regularly check the equipment to prevent leakage, loss water

Management System

Maintenance:

• Plan for maintenance and replacement of equipment yearly.

• More than 12,708 hours, each year for maintenance care, building maintenance to ensure continuous operation and efficiency.

Management System

Human Awareness

• Urge the customer & employees saving environment

• Training employees how to apply ISO 14001:2004 during the

service process

• Responding to the "Earth Hour" program

Interpret

Power consumption

before implementing measures (kWh/year)

The power savings after implementing

measures (kWh/year)

Percent of power savings (%)

Reduce CO2 (kg/year)

Hot water system 146,000 123,735 84.75 71,321

Light system 93,743 88,040 93.92 50,746

Others system 125,268 51,246 40.91 29,538

Total 365,011 263,021 Average: 72 151,605

First Hotel has reduced power consumption and significantly

=> reducing the amount of CO2 emitted environment annually.

Saigon tourist says the application of ISO 14001:2004 helps

• It save 10%-20% on power, 21% on water, and

significantly on waste treatment costs

• The 15 subsidiaries saved VND2.5 billion from March

2002 to September 2003 (including First Hotel)

DIFFICULTIES & LIMITATIONS

- The hotel has been built from the year before , so many solutions made difficult because it affect on the design of the building

structure.

- Managers and technical staff in the hotels often have less time and opportunity to learn about energy-saving measures as well as innovative solutions and idea to minimize the garbage release. 

- Overall, the implementation of environmental protection in

Vietnam tourism industry just stop at economic levels including management solution or technique. 

- The hotel built the resources saving system but still not complete

Training Employee

 Balance between learning and working of staff in the hotel

 Create an incentive program to encourage your staff

 Collect the employee opinion to design high quality programs Knowledge of the program must help to

identify, generate, accu­mulate, save, retrieve, and distribute knowledge to contribute towards improving company-wide service quality

Training Employee

 Organizations assess the implementation of ISO

14001:2004 internal hotel annually

 Always encourage feedback from employees for

suggestions or observations as a means of continuing

to improve waste management and recycling

programs

Upgrade Guest Rooms

• Install labeled faucets, showerheads, toilets, and

flushing urinals, installing low-flow shower heads and sink aerators where appropriate

=> at least 20 % more water-efficient and perform as well or better than standard models

• Upgrade or retrofit with efficient laundering

equipment

Upgrade Guest Rooms

• Allow guests the option of reusing

towels and bed linens in order to

cut down on the amount of water

used in laundry equipment

• Reduce water consumption by

installing low-flush toilets

3.5 to 5 gallons/ flush

1.6 gallons/ flush

RECOMMENDATIONWater Landscapes Wisely

• Design water-smart landscapes

• Improve irrigation efficiency by hiring a professional certified to audit an existing system or design and install a water-efficient system

• Cut down on water loss from evaporation, wind, and runoff by replacing existing clock timers with irrigation

controllers

Run an Efficient Kitchen

• Upgrade dishwashers, ice machines, and steam

cookers to ENERGY STAR ® qualified models where appropriate

⇒Reduce at least 10 % by reusing water

throughout cycles

• Look for efficient pre-rinse spray valves, food

disposal systems, combination ovens, steam

kettles, and steam cookers to use significantly less water

Run an Efficient Kitchen

• Consider replacing equipment that typically

discharges water continuously, such as dipper wells

or wok stoves, with more efficient models or turning this equipment off when not in use

•Educate users on proper dishware prep and

loading techniques to reduce the amount of water used

Use recyclable items

Use reusable items such as cloth napkins, glass cups, ceramic dishes, etc with all food and beverage

Recycle old beds and mattresses

Establish a recycling program for employees

Work with a local recycling service provider to set up a program that will generate funds

Waste Reduction

Administrative: High Quality Paper, Mixed Paper,

Cardboard, bottles, cans and printer toner cartridges

Food service areas: Cans, plastic containers, glass, cardboard, cans and other metals

Public areas: Magazines, newspaper, bottles and cans

Based on the results of the waste assessment, set up appropriate recycling programs in all areas

http://www.firsthotel.com.vn/khachsan/newsdetail.php?id=170&PHPSESSID=1c192fc f8bb9d044793199e37fe71352

http://www.firsthotel.com.vn/webmoi/iso-14001

http://www.bsigroup.com/en-GB/iso-14001-environmental-management/

http://www.firsthotel.com.vn/khachsan/english/index.php

http://www.firsthotel.com.vn/khachsan/newsdetail.php?page=3&interval=1&id=163 http://www.firsthotel.com.vn/khachsan/newsdetail.php?id=186

http://www.firsthotel.com.vn/khachsan/newsdetail.php?id=128&PHPSESSID=3556fc0 d7f501df7dfcc15abd32a07fd

http://infohouse.p2ric.org/ref/01/00537.htm

http://www.wastecare.com/Articles/Waste_Reduction_Recycling_Tips_Hotels.htm

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