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BE A CREDIBLE AUTHORITYKNOW YOUR TOPIC Use the most resourceful person on the team to communicate team goals and needs.. TAILOR YOUR MESSAGETO YOUR UNIQUE AUDIENCE Whether communicating

MAKING AN IMPACT

THROUGH EFFECTIVE COMMUNICATIONS

Because life is too short for trial and error

George Bernard Shaw, Playwright, political activist (1856 - 1950)

The single biggest problem in communication

is the illusion that it has taken place “”

“

ELIMINATE NOISE

LET PRIORITIES RISE TO THE TOP

When lower priorities compete for your attention, your communication will suffer Give it the time

& attention it deserves If you aren’t clear about what you need, how can anybody else?

1

BE A CREDIBLE AUTHORITY

KNOW YOUR TOPIC

Use the most resourceful person on the team to communicate team goals and needs Save time, energy & resources by delegating others to lead the discussions when they know more

2

TAILOR YOUR MESSAGE

TO YOUR UNIQUE AUDIENCE

Whether communicating with your team, clients or potential clients, make sure your message is direct and uniquely relevant to them If not, your message is just an unwelcome interruption

3

CONNECT ENGAGE &

KNOW YOUR AUDIENCE’S NEEDS

People hear what they want to hear When people listen or read, they are filtering out content for their needs If you know those needs, you will have their attention and inspire action

4

OFFER A WIN-WIN

NOBODY WILL ACT JUST FOR YOU

Connect members personally to the team goals We can inspire people with fear or hope, but the most reliable, effective & sustainable method is to inspire people to act on their own behalf

5

ASK QUESTIONS

LISTEN TO NEEDS

Ask questions to seek clarity and listen not only to the words a person says but the way they say them Be keen and grasp the spoken and unspoken needs that they are communicating

6

INFORM INFLUENCE &

MAKE YOUR COMMUNICATIONS COUNT

Each time you reach out to your team about a project, maximize your team’s effectiveness by only communicating what is needed to clarify and/or advance the team towards the goals

7

USE THE BEST MEDIUM

MINIMIZE OVER-USE OF EMAIL

Emails are horrible for intra-team communication - piling up and working against us Take time

to explore other available and effective tools that move you and your team faster to your goals

8

GET CONFIRMATION

MOVE AHEAD TOGETHER AS A TEAM

To move ahead smoothly, it is important to summarize what was agreed upon as a team Follow up verbal communication with written to use as a guide and source of reference

9

TRUST YOUR TEAM

ADAPT WHEN NECESSARY &

10

Once you’ve communicated, trust that you have the best people in the right roles to move towards the goals If communication is a recurring problem, make personnel adjustments

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11

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