Bàn về nghiệp vụ bảo hiểm du lịch tại Công ty cổ phần bảo hiểm Toàn cầu - Hội sở phía Bắc

Bàn về nghiệp vụ bảo hiểm du lịch tại Công ty cổ phần bảo hiểm Toàn cầu - Hội sở phía Bắc

With tourism passion, we have tried our best to pass Hanoi OpenUniversity exam We know that is good environment to study tourism.When we study at Faculty of Tourism, we have been provided the basicknowledge to prepare our future job Our University has many special andimpressive courses for us Now we are the third year student studying KS1(English for hospitality Management) and we have a mid-term exercisewhich is very important

Assignment KS1 is research project to evaluate tourist’s feeling aboutVietnam tourism The first, we have to design an interview of 20 questions

to find out information from foreign tourists with 10 main topics

And then, we will use this information to interview 12 tourists from differentgroup and write a report the experience of tourist who is traveling inVietnam

Our group has two members: Phan thị Vân Anh and Phạm Vân Anh

We have shared work very clearly Phan Thị Vân Anh is responsible forinterview questions and analysis table format with comments Phạm VânAnh is charge of writing introduction, recommendation, and draw tableformat Phan Thị Vân Anh interview visitors and Phạm Vân Anh wasrecorder all of information that tourist have provided After honest talk, wetook photograph with tourist We will keep it as unforgettable memories With our efforts and foreign visitor’s help this project is completed veryexcellent Besides, we want to send sincere thanks to English teachers whoguided us throughout the process of doing project

Thank a lot!

Interview Questions

After sharing task for each member very carefully We decided tointerview tourist at Hoan Kiem Lake and Old Quarter We know that thestreet of the Old Quarter preserve age- old customs where have manytemples, pagodas, monuments reflect the historic character of Vietnam Withhistorical importance, Old Quarter is the most charming place in Hanoi, so

we think that is the place where attracts many foreign tourist It is veryfavorable for our interview I interviewed visitors and my partner writetourist’s information

Daily, we only go to school and go back our home, so it’s not easy toapproach foreign visitors but we tried to approach and interview them themost perfectly and naturally Furthermore, Vietnam tourism has manyproblems such as: street vendors, beggars…so sometimes we weremisunderstood as street vendors And at the first time, we had manydifficulties in approaching visitors; we didn’t know how to talk to them and

we were lack of confident… We accessed to make acquaint visitors, but theyfelt anxious and worry and we tried to help them understand out tasks.Fortunately, after we introduce our self very clearly such as: “I’m student atHanoi Open University, May I have your favor, please” and then I showedour name tag for tourist After, tourists felt more comfortable, pleasant andenthusiastic, they were very friendly, open and willing to help us We havereally had honest talks, we discussed about Vietnam tourism Theymentioned that our transportation has many differences from their country.Our tourist complained about that very much They said that was verydangerous and terrible! We were sad to hear that, we hope transportationwill be better in the next time because it’s an important element for tourism

And the next topic we discussed about weather, at that time the weather wasvery comfortable and nice, we know they like it and we were also proud of

it We were not only shared the topic in project guideline, but also, we gavethem some advices and Vietnamese’s bamboo for traveling They also want

us recommend for them reliable address for food, shopping… we were sohappy when they believe on us and we wished that we have much time toshow for them all of our beautiful landscapes Specially, many touristsapplauded and admired Vietnam education

During the conversation, sometimes, visitors said very fast and wecan not understand but they were very polite and enthusiastic Although wehad many difficulties, we still tried our best to have interview successfully!When we finished our conversation, we took a photograph with foreignvisitors and they gave us their phone number and email address for us tocontact in the next time That’s happy time!

2.Who are you traveling with?

3.How many people are there in your group?

4.Why do you travel to Vietnam?

5.How did you get to know about Vietnam?

6.How long have you been in Hanoi?

7.Have you visited tourist sites in Vietnam?

.If yes: 7.1 How many tourist sites have you visited in Vietnam? 7.2 What do you think about the tourist sites?

7.3 Which tourist site do you like most?

If no: Where do you intend to visit in Vietnam?

8 Have you used Vietnamese tour guide service in your tour?

If yes: What do you think about Vietnamese tour guide service?

If no: Do you intend to use Vietnamese tour guide service?9.Have you joined in group tour in Vietnam?

If yes: 9.1 Which destination did you visit?

9.2 How do you feel about the destination?

If No: Do you intend to join in group tour in Vietnam?

10.How do you find tourism information in Vietnam?

11.What kind of Accommodation have you used?

11.1 What do you comment to Hotel?

11.2 What do you think about Hotel's facilities in Vietnam? 11.3 How do you feel about Hotel's service in Vietnam?

12.Have you enjoyed Vietnamese food?

Yes: No:

If Yes: 12.1 How do you feel about Vietnamese food?

12.2 What is your favorite Vietnamese food? Where it was served?

If No: 12.1Do you intend to enjoy Vietnamese food?

12.2 Where do you intend to enjoy Vietnamese food?13.How do you get around Hanoi?

What do you think about the transportation in Hanoi?

14.Have you gone shopping for souvenirs in Hanoi?

If Yes: what do you think about souvenirs in Hanoi?

If No: Do you intend to buy souvenirs in Hanoi?

15.Have you enjoyed entertainment in Vietnam?

If Yes: what kind of entertainment did you enjoy in Vietnam?

If No: Do you intend to enjoy entertainment in Vietnam?

16.What is your comment about Vietnam tourism?

17.Do you intend to introduce Vietnam tourism to your friend?

18.Will you come back to Vietnam again?

19.What is your first impression towards Vietnam?

20.What make you feel unpleasant when traveling in Vietnam?

21.What do you think about Vietnamese people?

The pie chart shows the percentage of international tourist’snationality travel to Vietnam in 2010.

As you can see, the greatest proportion of visitors came from USArepresent 25% This is a tourist market that has a payment higher abilitythan other countries In general, percentage of visitors come fromAustralia and England traveled to Vietnam were smaller than thepercentage of visitors come from USA make up 16, 6% in 2010 However,

the proportion of visitors come from Canada, French, Norway, NewZealand and Thailand are smaller than the percentage of Visitorscame from USA and Australia make up 8.3%

In conclusion, Vietnam travel market focused into countries whereeconomy developments have Besides, Vietnam travel market shouldattract many visitors come from many other countries in the world in thenext time

The pie chart of Foreign visitor's age

The pie chart describes data about visitor’s age, according to the agegroups 20- 30, 30- 40, 40- 50, 50-60 and 60- 70

It is highlighted in a pie Travelers were under 40 year old visitedHanoi much more than older travelers Although the first group wasyoung but the percentage of them was only 25% visited in Hanoi Onthe other hand, the percentage of group 30- 40 nearly doubled thefirst group and stood at 41, 7%

In opposition, the 3 remaining groups were totally low There wasdramatically decrease from 41, 7% to 8, 3 % in 40- 50 and next group50- 60 still unchanged, just 8, 3%, there was 2 lowest groups Finally,

at the last group (60- 70) the proportion of people visited Hanoiincreased 2 times with 40- 50, 50- 60 group

To sum up, the young visitors were interesting in Hanoi more than theold people were, especially 40- 50, 50- 60 group

Guest House Hotel Hostel

The Graph of Tourist's choice about accommodation

Guest House Hotel Hostel

The bar chart gives information about choices of tourist aboutaccommodation: Hotel, Guest house and hostel in March at Hanoicity

It’s easily can be seen by chart The percentage of traveler who usedhotel reached the peak and stood at 75% It’s was far higher than theother accommodation The proportion of people wanted to take rest in

guest house was fairly low, just 22, 2% and it was smaller than theproportion of people in hotel three times and it also doubled thepercentage of tourist in hostel The amount of travelers in hostel waslowest, just only 11, 1% So, Vietnam tourism need improve thequality and service for guest house and hostel to attract tourist more.

In conclusion, hotel is the first choice then guest house and the last ishostel Hotel is more popular than guest house and hostel

The pie chart of Tourism information

16.6%

66.6%

8.3% 8.3%

Guide Book Internet Hotel Others The pie chart shows the percentage of international visitor's meanssearch when they travel come to Vietnam in 2010

It can be seen from the pie chart, the highest percentage of visitor'smeans search travel were account for 66, 6% from internet The

visitors were very easy and comfortable to search much tourisminformation on Internet While, the visitors search tourism informationfrom Guide books are lower than Internet make up 16, 6% However,the visitors search tourism information from Hotel and Others arelowest come in at 8, 3%.

In conclusion, the Information technology is more and more fastdevelopment so, it is convenient for tourists The visitors can findtourism information easily and quickly every time and everywhere

The Bar of kind of Hotel

choice and stayed at three star Hotel Besides, the percentage ofvisitors stayed at five star Hotel to decrease very quickly in 2010 onlymake up 22, 2% However, the percentage of visitors stayed at fourstar Hotel is lowest in 2010 come in at 11, 1%.

On the Whole, Because of economic crisis so five star Hotels godown the throne and three star hotels go up the throne very quickly

We hope that Vietnam tourism will be regained equilibrium aftercrisis

The graph of main purpose for travelling

the percentage of foreign visitors travel for business reason wassmaller than vacation make up 25% in 2010 The percentage offoreign visitors travel for business was higher than the visiting familycome in at 16, 7% However, the percentage of foreign visitors travelfor memorable trip was lowest make up 8, 3%.

In conclusion, The Vietnam tourism is more and more developed withmany changes very good Besides, Vietnam ’s the weather is verypleasant and comfortable so Vietnam travel attracted many visitorscome to Vietnam for vacation reason

The pie Chart of Evaluation on tour guide

The pie chart shows the percentage of evaluation on tour guideservice when traveling in Vietnam in March, 2010

It can be seen from the pie chart, the highest percentage ofevaluation on tour guide service come in at 62, 4% The percentage

excellent make up 24, 1% for good evaluation Besides, thepercentage of foreign visitor evaluated for tour guide service wasaverage come in at 12, 5%.That evaluation was lower than excellentand good appraisement However, the percentage of foreign visitorsevaluated tour guide service just 0% for poor evaluation That is goodfor Vietnam tourism in next time.

In conclusion, The Vietnam tourism should upgrade tour guideservice and the quality of tour guide service It is very useful for us toadvertise Vietnam tourism’s imagine on the world

The pie chart of tourist's choice for food

The pie chart gives information about where tourists choose food in Hanoi, according by four place groups: restaurant inside hotel, restaurant outside hotel, stall at the street and others

As is shown by pie chart, the percentage of visitors wanted to enjoy food at restaurant outside hotel reached the peak come in at 50%, it was highest and popular It took a half of chart and doubled the percentage of tourist’s choice

at restaurant inside hotel, account for 25% Restaurant inside hotel was the second favorite place The proportion of tourist’s choice at stall the street was increase 2 times with others choices, made up 16,6% And percentage ofstall all the street and others places were the quite low and their proportion were smaller than restaurant inside and out hotel

In conclusion, visitors like eating at restaurant outside hotel than others places So we can say, others places haven’t satisfied tourist’s need

The pie chart shows the percentage of foreign visitors use means oftransportation when traveling in Vietnam in 2010

As you can see from the pie chart, the highest percentage of foreignvisitors used means of transportation come in at 41, 7% for Taxi

than Taxi, make up 16, 6% However, the foreign visitors used Busmean and others were lowest come in at 8, 3%.

In conclusion, Vietnam tourism has Taxi’s quality which is very good.There are many foreign visitors use Taxi mean However, Vietnamtourism should take care of means of transportation more in the nexttime It helps tourists can travel more easily and fast in short time

The pie chart of tourist site visitor like most

foreign visitors like traveling to Hoi An was double percentage offoreign visitors like traveling to Da Lat and Sa Pa account for 11, 1%.

In conclusion, Vietnam tourism knew to exploit tourism potential verywell However, Vietnam tourism should special take care to beautifultour destination in Vietnam like SaPa, DaLat, HoiAn in the future

The pie chart of Entertainment

Shopping

The bar chart shows about choices for visitor’s entertainment in Hanoi

As it is shown by bar chart, the percentage of tourist wanted to watchcultural and traditional places was more than other places The proportion ofvisitors wanted to enjoy water puppet reached the peak with 41, 7 % Then,museum was the second favorite places, the percentage of visitors stood at

16, 6% Beside, the proportion of travelers visited theatre equaled theproportion of travelers visited museum Interestingly, water puppet groupdoubled museum group and theatre group