Recent advances in information systems and technologies

Recent advances in information systems and technologies Recent advances in information systems and technologies Recent advances in information systems and technologies

Advances in Intelligent Systems and Computing 569

Volume 569

Series editor

Janusz Kacprzyk, Polish Academy of Sciences, Warsaw, Poland

e-mail: kacprzyk@ibspan.waw.pl

The series “Advances in Intelligent Systems and Computing” contains publications on theory, applications, and design methods of Intelligent Systems and Intelligent Computing Virtually all disciplines such as engineering, natural sciences, computer and information science, ICT, economics, business, e-commerce, environment, healthcare, life science are covered The list

of topics spans all the areas of modern intelligent systems and computing.

The publications within “Advances in Intelligent Systems and Computing” are primarily textbooks and proceedings of important conferences, symposia and congresses They cover significant recent developments in the field, both of a foundational and applicable character.

An important characteristic feature of the series is the short publication time and world-wide distribution This permits a rapid and broad dissemination of research results.

Álvaro Rocha • Ana Maria Correia

Hojjat Adeli • Lu ís Paulo Reis

Sandra Costanzo

Editors

Recent Advances

in Information Systems and Technologies

Volume 1

123

Portugal Sandra Costanzo DIMES Universit à della Calabria Arcavacata di Rende Italy

ISSN 2194-5357 ISSN 2194-5365 (electronic)

Advances in Intelligent Systems and Computing

ISBN 978-3-319-56534-7 ISBN 978-3-319-56535-4 (eBook)

DOI 10.1007/978-3-319-56535-4

Library of Congress Control Number: 2017935844

© Springer International Publishing AG 2017

This work is subject to copyright All rights are reserved by the Publisher, whether the whole or part

of the material is concerned, speci fically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission

or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.

The use of general descriptive names, registered names, trademarks, service marks, etc in this publication does not imply, even in the absence of a speci fic statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made The publisher remains neutral with regard to jurisdictional claims in published maps and institutional af filiations.

Printed on acid-free paper

This Springer imprint is published by Springer Nature

The registered company is Springer International Publishing AG

The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

This book contains a selection of papers accepted for presentation and discussion at The

2017 World Conference on Information Systems and Technologies (WorldCIST’17).This conference had the support of the IEEE Systems, Man, and Cybernetics Society,AISTI (Iberian Association for Information Systems and Technologies/Associação

Ibérica de Sistemas e Tecnologias de Informação), ISCAP (School of Accounting andAdministration of Porto/Instituto Superior de Contabilidade e Administração do Porto),and GIIM (Global Institute for IT Management) It took place at Porto Santo Island,Madeira, Portugal, during April 11–13, 2017

The World Conference on Information Systems and Technologies (WorldCIST)

is a global forum for researchers and practitioners to present and discuss recentresults and innovations, current trends, professional experiences, and challenges ofmodern information systems and technologies research, technological development,and applications One of its main aims is to strengthen the drive towards a holisticsymbiosis between academy, society and industry WorldCIST’17 built on thesuccesses of WorldCIST’13, held at Olhão, Algarve, Portugal; WorldCIST’14 held

at Funchal, Madeira, Portugal; WorldCIST’15 held at São Miguel, Azores,Portugal; and WorldCIST’16 which took place at Recife, Pernambuco, Brazil.The Program Committee of WorldCIST’17 was comprised of a multidisciplinarygroup of experts and those who are intimately concerned with information systems andtechnologies They have had the responsibility for evaluating, in a ‘blind review’process, the papers received for each of the main themes proposed for the conference:(A) Information and Knowledge Management; (B) Organizational Models andInformation Systems; (C) Software and Systems Modeling; (D) Software Systems,Architectures, Applications and Tools; (E) Multimedia Systems and Applications;(F) Computer Networks, Mobility and Pervasive Systems; (G) Intelligent and DecisionSupport Systems; (H) Big Data Analytics and Applications; (I) Human-ComputerInteraction; (J) Ethics, Computers & Security; (K) Health Informatics; (L) InformationTechnologies in Education; (M) Information Technologies in Radiocommunications

v

WorldCIST’17 also included workshop sessions taking place in parallel with theconference ones Workshop sessions covered themes such as: (i) ManagingAudiovisual Mass Media (governance, funding, and innovation) and MobileJournalism, (ii) Intelligent and Collaborative Decision Support Systems for ImprovingManufacturing Processes, (iii) Educational and Serious Games, (iv) Emerging Trendsand Challenges in Business Process Management, (v) Social Media World Sensors,(vi) Information Systems and Technologies Adoption, (vii) Technologies in theWorkplace - Use and Impact on Workers, (viii) Healthcare Information SystemsInteroperability, Security and Efficiency, (ix) New Pedagogical Approaches withTechnologies, (x) ICT solutions with Unmanned Aircraft Vehicles, (xi) Internet ofThings for Health, (xii) Pervasive Information Systems.

WorldCIST’17 received about 400 contributions from 51 countries around theworld The papers accepted for presentation and discussion at the Conference arepublished by Springer (this book) and by AISTI (one issue in the Journal ofInformation Systems Engineering & Management) and will be submitted forindexing by ISI, EI-Compendex, Scopus, DBLP and/or Google Scholar, amongothers Extended versions of selected best papers will be published in relevantjournals, mainly SCI/SSCI and Scopus indexed journals

We acknowledge all that contributed to the staging of WorldCIST17 (authors,committees, workshop organizers, and sponsors) We deeply appreciate theirinvolvement and support that was crucial for the success of WorldCIST’17

Hojjat Adeli

Luís Paulo ReisSandra Costanzo

General Chair

Álvaro Rocha University of Coimbra, Portugal

Co-chairs

Ana Maria Correia University of Sheffield, UK

Hojjat Adeli The Ohio State University, USA

Luis Paulo Reis University of Minho, Portugal

Sandra Costanzo University of Calabria, Italy

Advisory Committee

Chris Kimble KEDGE Business School & MRM, UM2, Montpellier,

FranceCihan Cobanoglu University of South Florida Sarasota-Manatee, USAEnes Sukic UIKTEN, Serbia

Eugene Spafford Purdue University, USA

Eva Onaindia Universidad Politecnica de Valencia, Spain

Frank Schweitzer ETH Zurich, Chair of Systems Design, SwitzerlandGeoffrey Fox Indiana University, USA

Guy Pujolle Université Pierre et Marie Curie, France

Janusz Kacprzyk Polish Academy of Sciences, Poland

Jean-Claude Thill University of North Carolina at Charlotte, USA

Jeroen van den Hoven Delft University of Technology, the Netherlands

João Tavares University of Porto, Portugal

vii

Jon Hall The Open University, UK

Karl Stroetmann Empirica Communication & Technology Research,

GermanyLadislav Hluchy Slovak Academy of Sciences, Slovakia

Marcelo Mendonça

Teixeira

Federal Rural University of Pernambuco, Brazil

Nitish Thakor Johns Hopkins University, USA

Péter Kacsuk University of Westminster, UK

Robert Kauffman Singapore Management University, Singapore

Roger Owen Swansea University, UK

Sajal Das Missouri University of Science and Technology, USASalim Hariri The University of Arizona, USA

Wim Van Grembergen University of Antwerp, Belgium

Witold Pedrycz University of Alberta, Canada

Xindong Wu University of Vermont, USA

Zahir Irani Brunel University London, UK

Program Committee

Abdulla Al-Kaff Carlos III University of Madrid, Spain

Adrian Florea ‘Lucian Blaga’ University of Sibiu, Romania

Adriana Fernandes ISCTE-IUL, Portugal

Agostinho de Sousa

Pinto

ISCAP/IPP, Portugal

Aguilar Alonso Universidad Politecnica de Madrid, Spain

Ahmed El Oualkadi Abdelmalek Essaadi University, Morocco

Alberto Freitas University of Porto, Portugal

Alessio Ferrari CNR ISTI, Italy

Alan Ramirez-Noriega Universidad Autonoma de Baja California, MexicoAlexandre Varão University New Atlântica, Portugal

Alexandru Vulpe University Politehnica of Bucharest, Romania

Almiz Souza e Silva

Neto

IFPB, Brazil

Alvaro Arenas IE Business School, Spain

Anabela Tereso Universidade do Minho, Portugal

Anacleto Correia CINAV, Portugal

André Marcos Silva Centro Universitário Adventista de São Paulo, BrazilAnkit Patel University of Jeddah, Saudi Arabia

Antonio Jiménez-Martín Universidad Politécnica de Madrid, Spain

Antonio Pereira Polythechnic of Leiria, Portugal

Armando Mendes University of the Azores, Portugal

Arsénio Reis University of Trás-os-Montes e Alto Douro, PortugalBabak Darvish Rouhani Payame Noor University, Iran

Bernard Grabot LGP-ENIT, France

Benedita Malheiro Polytechnic of Porto, Portugal

Borja Bordel Technical University of Madrid, Spain

Carla Pinto Polytechnic of Porto, Portugal

Carlos Costa ISCTE-IUL, Portugal

Catherine Garbay Laboratoire d’Informatique de Grenoble, France

Cédriz Gaspoz University of Applied Sciences Western Switzerland,

SwitzerlandCengiz Acarturk Orta Dogu Teknik Universitesi, Turkey

Christophe Strobbe Hochschule der Medien, Germany

Christos Bouras University of Patras, Greece

Ciro Martins Universidade de Aveiro, Portugal

Cláudio Sapateiro Polytechnic of Setúbal, Portugal

Cristian García Bauza PLADEMA-UNICEN-CONICET, Argentina

Cristian Mateos ISISTAN-CONICET, Argentina

Dalila Durães Polythechnic of Porto, Portugal

Daniel Castro Silva University of Porto, Portugal

David Cortés-Polo COMPUTAEX Foundation, Spain

Dorgival Netto Universidade Federal de Pernambuco, Brazil

Edita Butrimė Lithuanian University of Health Sciences, LithuaniaEdna Dias Canedo University of Brasilia, Brazil

Eduardo Santos Pontifical Catholic University of Paraná, BrazilEduardo Zurek Universidad del Norte, Colombia

Egil Ginters Riga Technical University, Latvia

Elionai Moura Cordeiro Universidade Federal do Rio Grande do Norte, BrazilEmiliano Reynares CONICET, Argentina

Fabio Galatioto Transport Systems Catapult, UK

Farhan Siddiqui Canada

Fatima Ouzayd ENSIAS, Morocco

Fernando Bobillo University of Zaragoza, Spain

Fernando Moreira Universidade Portucalense, Portugal

Fernando Reinaldo

Ribeiro

Polytechnic of Castelo Branco, Portugal

Filipe Portela University of Minho, Portugal

Filipe Sá Polythechnic of Coimbra, Portugal

Fionn Murtagh University of Derby, UK

Floriano Scioscia Politecnico di Bari, Italy

Francesco Bianconi Università degli Studi di Perugia, Italy

Frederico Branco University of Trás-os-Montes e Alto Douro, PortugalGeorge Suciu University Politehnica of Bucharest, Romania

Gilvandenys Sales Instituto Federal de Educação, Ciência e Tecnologia

do Ceará, BrazilGonçalo Paiva Dias Universidade de Aveiro, Portugal

Goreti Marreiros ISEP/GECAD, Portugal

Habiba Drias USTHB, Algeria

Hartwig Hochmair University of Florida, USA

Hatem Ben Sta University of Tunis at El Manar, Tunisia

Hector Fernando Gomez

Alvarado

Universidad Técnica Particular de Loja, Ecuador

Hélia Guerra University of the Azores, Portugal

Henrique da Mota

Silveira

University of Campinas, Brazil

Hing Kai Chan University of Nottingham Ningbo, China

Hugo Paredes Universidade de Trás-os-Montes e Alto Douro,

PortugalIna Schiering Ostfalia University of Applied Sciences, GermanyIsabel Lopes Politécnico de Bragança, Portugal

Isabel Pedrosa Coimbra Business School, Portugal

Ivan Lukovic University of Novi Sad, Serbia

J Joao Almeida Universidade do Minho, Portugal

James Njenga University of the Western Cape, South Africa

Jason Ding Hewlett Packard Enterprise, USA

Jean Robert Kala

Kamdjoug

Catholic University of Central Africa, Cameroon

Jezreel Mejia Centro de Investigación en Matemáticas (CIMAT),

MexicoJie Zeng Tsinghua University, China

João Carlos Silva Polytechnic of Cávado and Ave, Portugal

João Manuel

R.S Tavares

Universidade do Porto, Portugal

Jorge Esparteiro Garcia Polytechnic of Viana do Castelo, Portugal

Jorge Gomes Universidade de Lisboa, Portugal

Jorge Oliveira e Sá University of Minho, Portugal

Jongpil Jeong Sungkyunkwan University, South Korea

José Luís Herrero

Agustín

University of Extremadura, Spain

José Luís Reis Instituto Universitário da Maia, Portugal

José M Parente de

Oliveira

Aeronautics Instittue of Technology, Brazil

José Martins University of Trás-os-Montes e Alto Douro, PortugalJose Vasconcelos University New Atlântica, Portugal

José Luís Pereira Universidade do Minho, Portugal

Jukai Li The College of New Jersey, USA

Julie Dugdale University Grenoble Alps, France

Justin Dauwels NTU, Singapore

Kashif Saleem King Saud University, Saudi Arabia

Kevin Ho University of Guam, Guam

Khalid Benali Université de Lorraine, France

Korhan Günel Adnan Menderes University, Turkey

Krzysztof Wolk Polish-Japanese Academy of Information Technology,

Poland

Kuan Yew Wong Universiti Teknologi Malaysia, Malaysia

Laurentiu Boicescu E.T.T.I U.P.B., Romania

Lea Skorin-Kapov University of Zagreb, Croatia

Leonardo Botega UNIVEM, Brazil

Libo Li IESEG School of Management, France

Lina Rao University of the West Indies, Jamaica

Lorenz Diener University of Bremen, Germany

Lorenzo Capra Università Degli Studi Di Milano, Italy

Luis Gomes Universidade Nova Lisboa, Portugal

Luis Mendes Gomes University of the Azores, Portugal

Luís Silva Rodrigues Polythechnic of Porto, Portugal

Mahesh Raisinghani Texas Woman University, USA

Manuel Mazzara Innopolis University, Russia

Manuel Perez-Cota University of Vigo, Spain

Manuel Silva ISEP, Portugal

Marcelo Mendonça

University of Belgrade, Serbia

Mário Antunes Polytechnic of Leiria, Portugal

Marius Vochin E.T.T.I U.P.B., Romania

Maristela Holanda University of Brasilia, Brazil

Martin Henkel Stockolm University, Sweden

Martín Lĩpez-Nores University of Vigo, Spain

Martin Zelm InterOP-VLab, Belgium

Mawloud Mosbah University 20 Aỏt 1955 of Skikda, Algeria

Michele Ruta Politecnico di Bari, Italy

Miguel Antonio

Sovierzoski

Federal University of Technology, Brazil

Mijalche Santa Ss Cyril and Methodius University, MacedoniaMichal Kvet University of Zilina, Slovakia

Mikael Snaprud UiA, Norway

Mircea Georgescu Cuza University of Iasi, Romania

Mirna Muđoz Centro de Investigaciĩn en Matemáticas (CIMAT),

MexicoMiroslav Bures Czech Technical University in Prague, Czech RepublicMohammed Serrhini University Mohammed First Oujda, Morocco

Mokhtar Amami Royal Military College of Canada, Canada

Munir Majdalawieh Zayed University, United Arab Emirates

Mu-Song Chen Da-Yeh University, Taiwan

Natalia Miloslavskaya National Research Nuclear University MEPhI, RussiaNelson Rocha University of Aveiro, Portugal

Nicolai Prokopyev Kazan Federal University, Russia

Noemi Emanuela

Cazzaniga

Politecnico di Milano, Italy

Nuno Melão Polytechnic of Viseu, Portugal

Nuno Octávio

Fernandes

Polythechnic of Castelo Branco, Portugal

Patricia Zachman Universidad Nacional del Chaco Austral, ArgentinaPaula Alexandra Rego Politécnico de Viana do Castelo, Portugal

Paula Viana Polytechnic of Porto, Portugal

Paulo Maio Polytechnic of Porto, Portugal

Paulo Novais Universidade do Minho, Portugal

Paweł Karczmarek The John Paul II Catholic University of Lublin, PolandPedro Henriques Abreu University of Coimbra, Portugal

Pedro Sousa University of Minho, Portugal

Radu-Emil Precup Politehnica University of Timisoara, Romania

Rahim Rahmani Stockholm University, Sweden

Ramayah T Universiti Sains Malaysia, Malaysia

Ramiro Gonçalves University of Trás-os-Montes e Alto Douro, PortugalRamon Alcarria Technical University of Madrid, Spain

Rasha Abou Samra Higher Colleges of Technology, United Arab EmiratesReyes Juárez-Ramírez Universidad Autonoma de Baja California, MexicoRoger Bons FOM University of Applied Sciences, GermanyRoman Popp TU Wien, Austria

Rui Jose University of Minho, Portugal

Rui Pitarma Polytechnic Institute of Guarda, Portugal

Rui Silva Moreira University Fernando Pessoa, Portugal

Rustam Burnashev Kazan Federal University, Russia

Salama Mostafa Universiti Tenaga Nasional, Malaysia

Sami Habib Kuwait University, Kuwait

Samuel Ekundayo Eastern Institute of Technology, New Zealand

Samuel Fosso Wamba Toulouse Business School, France

Sergio Albiol-Pérez University of Zaragoza, Spain

Silviu Vert Politehnica University of Timisoara, Romania

Slawomir Zolkiewski Silesian University of Technology, Poland

Sorin Zoican Politehnica University of Bucharest, Romania

Stanisław Drożdż Cracow University of Technology, Poland

Stefan Pickl UBw München, Germany

Stephane Roche Université Laval, Canada

Stuart So The University of Melbourne, Australia

Tatiana Antipova Perm State University, Russia

Thomas Rist University of Applied Sciences Augsburg, GermanyThomas Weber EPFL, Switzerland

Tzung-Pei Hong National University of Kaohsiung, Taiwan

Victor Georgiev Kazan Federal University, Russia

Vida Melninkaite Vytautas Magnus University, Lithuania

Vilma Villarouco Federal University of Pernambuco, Brazil

Vitalyi Igorevich

Talanin

Zaporozhye Institute of Economics & InformationTechnologies, Ukraine

Vittoria Cozza Polytechnic University of Bari, Italy

Wolf Zimmermann Martin Luther University Halle-Wittenberg, GermanyYair Wiseman CBar-Ilan University, Israel

Yuhua Li University of Salford, UK

Yuwei Lin University for the Creative Arts, UK

Yves Rybarczyk Universidade Nova de Lisboa, Portugal

Zdzislaw Kowalczuk Gdansk University of Technology, Poland

Zorica Bogdanović University of Belgrade, Servia

Secreteriat Committee

Anabela Sarmento ISCAP, Portugal

Ana Paula Afonso ISCAP, Portugal

António Abreu ISCAP, Portugal

João Vidal de Carvalho ISCAP, Portugal

Iván Puentes Rivera University of Vigo, Spain

Andrea Valencia Bermúdez University of Santiago de Compostela

Program Committee

Francisco Campos Freire Novos Medios Research Group

-University of Santiago de Compostela, SpainSabela Direito Rebollal Novos Medios Research Group -

University of Santiago de Compostela, SpainDiana Lago Vázquez Novos Medios Research Group -

University of Santiago de Compostela, Spain

Andrea Valencia Bermúdez Novos Medios Research Group

-University of Santiago de Compostela, SpainXosé López García Novos Medios Research Group -

University of Santiago de Compostela, SpainXosé Rúas Araújo Neurocommunication, Advertising and Politics

Research Group (NECOM) University of Vigo, Spain

-Iván Puentes Rivera Neurocommunication, Advertising and Politics

Research Group (NECOM) University of Vigo, SpainValentín Alejandro

-Martínez Fernández

Applied Marketing Research Group (iMarka) University of A Coruña, Spain

-Montse Vázquez Gestal Persuasive Communication (CP2)

-University of Vigo, SpainAna Luna Alonso Panorama and development of translation in Galicia

(TI3) - University of Vigo, Spain

Scienti fic Committee

Abel Suing Technical Particular University of Loja,

EcuadorAlba Silva Rodríguez University of Santiago de Compostela, SpainAna Belén Fernández Souto Universidade de Vigo, Spain

Ana Fernandez Souto Universidade de Vigo, Spain

Ana Isabel Rodríguez

Vázquez

University of Santiago de Compostela, Spain

Ana María López Cepeda University of Castilla-La Mancha, Spain

Beatriz Legerén Lago Universidade de Vigo, Spain

Carlos Pío del Oro Sáez University of Santiago de Compostela, SpainCarlos Toural Bran University of Santiago de Compostela, SpainCatalina Mier Sanmartín Technical Particular University of Loja,

EcuadorClide Rodríguez Vázquez University of A Coruña, Spain

Diana Rivera Rogel Technical Particular University of Loja,

EcuadorEva Sánchez Amboage Technical Particular University of Loja,

EcuadorJenny Yaguache Quichimbo Technical Particular University of Loja,

EcuadorJosé Rúas Araújo University of Vigo, Spain

Julinda Molares Cardoso Universidade de Vigo, Spain

Luis Eduardo Vila Lladosa University of Valencia, Spain

María Magdalena Rodríguez

Fernández

University of A Coruña, Spain

Miguel Túñez López University of Santiago de Compostela, SpainMoisés Limia Fernández Universidade do Minho, Portugal

Mónica López Golán Pontifical Catholic University of Ecuador - Ibarra,

Ecuador

Mónica Valderrama

Santomé

Universidad de Vigo, Spain

Nancy Ulloa Erazo Pontifical Catholic University of Ecuador - Ibarra,

EcuadorNatalia Quintas Froufe Universidade da Coruña, Spain

Olga Blasco Blasco University of Valencia, Spain

Óscar Juanatey Boga University of A Coruña, Spain

Paulo Carlos López Pontifical Catholic University of Ecuador - Ibarra,

EcuadorPedro José Pérez Vázquez University of Valencia, Spain

Rosario de Mateo Pérez Autonomous University of Barcelona, SpainTania Fernández Lombao Universidade de Santiago de Compostela, Spain

Educational and Serious Games

Organizing Committee

Brígida Mónica Faria Polytechnic Institute of Porto (ESTSP-IPP), PortugalAntónio Pedro Costa University of Aveiro, Portugal

Luca Longo Dublin Institute of Technology, Ireland

Luis Paulo Reis University of Minho, Portugal

Program Committee

António Pedro Costa University of Aveiro, Portugal

Brígida Mónica Faria Polytechnic Institute of Porto (ESTSP-IPP), PortugalFrancisle Nery Sousa University of Aveiro

Henrique Lopes Cardoso University of Porto, Portugal

Joaquim Gonçalves Polytechnic Institute of Cavado e Ave, PortugalLuca Longo Dublin Institute of Technology, Ireland

Luis Paulo Reis University of Minho, Portugal

Paula Rego Polytechnic Institute of Viana do Castelo, PortugalPedro Miguel Moreira Polytechnic Institute of Viana do Castelo, Portugal

Emerging Trends and Challenges in Business Process

Management

Organizing Committee

Rui Dinis Sousa University of Minho, Portugal

José Luis Pereira University of Minho, Portugal

Pascal Ravesteijn HU University, the Netherlands

Program Committee

Ana Almeida School of Engineering - Polytechnic of Porto,

PortugalArmin Stein University of Muenster, Germany

Barry Derksen NOVI University of Applied Sciences,

the NetherlandsDaniel Chen Texas Christian University, USA

Daniel Pacheco Lacerda UNISINOS University, Brazil

Fernando Belfo ISCAC Coimbra Business School, Portugal

Frederico Branco UTAD, Portugal

João Varajão University of Minho, Portugal

Jorge Oliveira Sá University of Minho, Portugal

José Camacho NOVA Information Management School, PortugalJosé Martins UTAD, Portugal

Luis Miguel Ferreira University of Aveiro, Portugal

Marie-Claude (Maric)

Boudreau

University of Georgia, USA

Manoel Veras Federal University of Rio Grande do Norte, BrazilMarcello La Rosa Queensland University of Technology, AustraliaPedro Malta Lusófona University, Portugal

Renato Flórido Cameira Federal University of Rio de Janeiro, Brazil

Sílvia Inês Dallavalle

Social Media World Sensors

Organizing Committee

Mario Cataldi Université Paris 8, France

Luigi Di Caro Department of Computer Science – University of Turin,

ItalyClaudio Schifanella RAI – Centre for Research and Technological Innovation,

Italy

Program Committee

Andrea Ballatore Santa Barbara University

Claudio Schifanella RAI– Centre for Research and Technological Innovation,

ItalyHuiping Cao New Mexico State University, USA

Luca Aiello Yahoo! Research, USA

Luca Vignaroli Centre for Research and Technological Innovation, ItalyLuigi Di Caro Department of Computer Science– University of Turin,

ItalyMario Cataldi Université Paris 8, France

Rosaria Rossini ISMB, Italy

Rossano Schifanella University of Turin, Italy

Simon Harper University of Manchester, UK

Yves Vanrompay Ecole Centrale Paris, France

Information Systems and Technologies Adoption

Organizing Committee

Ramiro Gonçalves Universidade de Trás-os-Montes e Alto Douro;

INESC TEC and UTADJosé Martins Universidade de Trás-os-Montes e Alto Douro;

INESC TEC and UTADFrederico Branco Universidade de Trás-os-Montes e Alto Douro;

INESC TEC and UTAD

Program Committee

Ana Almeida ISEP – Instituto Politécnico do Porto, PortugalAna Paula Afonso ISCAP – Instituto Politécnico do Porto, Portugal

Ana Raquel Faria ISEP – Instituto Politécnico do Porto, PortugalAntónio Pereira ESTG – Instituto Politécnico de Leiria, PortugalArminda Guerra Lopes Instituto Politécnico de Castelo Branco, PortugalCatarina Reis ESTG – Instituto Politécnico de Leiria, PortugalElisabete Morais Instituto Politécnico de Bragança, Portugal

Fernando Moreira Universidade Portucalense

Henrique Mamede Universidade Aberta, Portugal

Isabel Lopes Instituto Politécnico de Bragança, Portugal

Jezreel Mejia Miranda CIMAT, México

João Paulo Pereira Instituto Politécnico de Bragança, Portugal

José Martins Universidade de Trás-os-Montes e Alto Douro,

PortugalJosé Luís Mota Pereira Universidade do Minho, Portugal

Leonel Morgado Universidade Aberta, Portugal

Leonilde Reis IPS – Instituto Politécnico de Setúbal, PortugalLuis Barbosa Universidade de Trás-os-Montes e Alto Douro,

PortugalManuel Au-yong Oliveira Universidade de Aveiro, Portugal

Manuel Pérez Cota Universidade de Vigo, Vigo, Spain

Maria José Angélico ISCAP – Instituto Politécnico do Porto, PortugalMiguel Neto NOVA IMS, Universidade Nova de Lisboa, PortugalNuno Melão Universidade Católica, Portugal

Paulo Tomé Instituto Politécnico de Viseu, Portugal

Rui Quaresma Universidade de Évora, Portugal

Tiago Oliveira NOVA IMS – Universidade NOVA de Lisboa,

PortugalVitor Santos NOVA IMS, Universidade Nova de Lisboa, Portugal

Technologies in the Workplace - Use and Impact on Workers Organizing Committee

Catarina Brandão Faculdade de Psicologia e de Ciências da Educação,

Universidade do Porto– PortugalAna Veloso Escola de Psicologia, Universidade do Minho– Portugal

Program Committee

Ana Cristina Pinto

de Sá Portugal Telecom– Portugal

Ana Teresa Ferreira Universidade Portucalense Infante D Henrique– PortugalEsther Garcia Universidad de Valencia– Spain

Guy Enosh School of Social Work, Faculty of Welfare and Health

Sciences, University of Haifa– IsraelHatem Ocel Karabuk University, Faculty of Art,

Psychology Department – TurkeyJoana Santos Universidade do Algarve– Portugal

Karin Sanders UNSW Australia Business School, Australia

Vicente Tur University of Valencia, Faculty of Psychology, Spain

Healthcare Information Systems: Interoperability, Security and Ef ficiency

Organizing Committee

José Machado University of Minho, Portugal

António Abelha University of Minho, Portugal

Anastasius Mooumtzoglou European Society for Quality in Healthcare, Greece

Program Committee

Alberto Freitas University of Oporto, Portugal

Ana Azevedo ISCAP/IPP, Portugal

Brígida Mónica Faria Polytechnic Institute of Porto - ESTSP/IPP, PortugalCarlos Filipe Portela University of Minho/IPP, Portugal

Costin Badica University of Craiova, Romania

Daniel Castro Silva FEUP-DEI/LIACC, Portugal

Elena Kornyshova CNAM, France

Goreti Marreiros ISEP/IPP, Portugal

Hasmik Osipyan State Engineering University of Armenia & Geneva

University, SwitzerlandHelia Guerra University of Azores, Portugal

Henrique Vicente University ofÉvora, Portugal

Hugo Peixoto University of Minho, Portugal

Joaquim Gonçalves IPCA, Portugal

José Neves University of Minho, Portugal

Juliana Pereira de

Souza-Zinader

INF-UFG, Brazil

Júlio Duarte IPCA, Portugal

Luis Mendes Gomes University of Azores, Portugal

Manuel Filipe Santos University of Minho, Portugal

Mas Sahidayana Mohktar University of Malaysia, Malaysia

Mauricio Almeida UFMG, Brazil

Pedro Gonçalves University of Minho, Portugal

Renata Baracho Universidade Federal de Minas Gerais, BrazilRenato Rocha Souza Fundação Getulio Vargas, Brazil

Victor Alves University of Minho, Portugal

Wilfred Bonney University of Dundee, Scotland

New Pedagogical Approaches with Technologies

Organizing Committee

Anabela Mesquita CICE- ISCAP/IPP and Algoritmi Centre, Portugal

Paula Peres CICE- ISCAP/e-IPP, Politécnico do Porto, Portugal

Fernando Moreira IJP - Universidade Portucalense and IEETA – UAveiro,

Portugal

Program Committee

Alexandra Gonçalves Secretaria de Educação, Portugal

Ana R Luís Universidade de Coimbra, Portugal

César Collazos Universidad del Cauca, Colombia

David Fonseca GTM–La Salle, Universitat Ramon Llull, SpainErnest Redondo Universitat Politècnica de Catalunya, Spain

Francesc Valls Universitat Politècnica de Catalunya, Spain

Frederico Branco UTAD, Portugal

Gabriel Mauricio

Ramirez Villegas

Universidad del Cauca

Joana Cunha Instituto Federal de Educação, Ciência e Tecnologia

do Ceará, BrazilJoaquim Arnaldo Martins Universidade de Aveiro, Portugal

José Martins UTAD, Portugal

Lino Oliveira ESEIG/IPP, Portugal

Patrica Paderewski Universidad de Granada, Spain

Ramiro Gonçalves UTAD, Vila Real, Portugal

Vanessa Agredo Delgado Unicauca

Willey Braz Instituto Federal de Educação,

Ciência e Tecnologia do Ceará, Brazil

Pervasive Information Systems

Organizing Committee

Carlos Filipe Portela Department of Information Systems, University of Minho,

PortugalManuel Filipe Santos Department of Information Systems, University of Minho,

PortugalKostas Kolomvatsos National and Kapodistrian University of Athens, Greece

Program Committee

Alexandre Santos University of Minho, Portugal

António Abelha University of Minho, Portugal

Arminda Guerra e Lopes Instituto Politécnico de Castelo Branco, PortugalChristos Anagnostopoulos University of Glasgow, UK

Christos Tjortjis Int’l Hellenic University, Greece

Cristina Alcaraz University of Malaga, Spain

Daniele Riboni University of Milano, Italy

Dimitrios Pezaros University of Glasgow, UK

Fabio A Schreiber Politecnico Milano, Italy

Filipe Mota Pinto Polytechnic Institute of Leiria, Portugal

Gabriel Pedraza Ferreira Universidad Industrial de Santander, ColombiaJarosław Jankowski West Pomeranian University of Technology

Szczecin, PolandJesus Ibanez Madeira Interactive Technologies Institute, PortugalJosé Machado University of Minho, Portugal

Karolina Baras University of Madeira, Portugal

Lina Maria Pestana Leão

de Brito

University of Madeira, Portugal

Nuno Marques New University of Lisboa, Portugal

Panagiota Papadopoulou University of Athens, Greece

Paulo Cortez University of Minho, Portugal

Ricardo Queiroz ESMAD- P.Porto & CRACS - INESC TEC,

PortugalSergio Ilarri University of Zaragoza, Spain

Somnuk Phon-Amnuaisuk Institut Teknologi Brunei, Brunei

Spyros Panagiotakis Technological Educational Institution of Crete,

GreeceTeh Phoey Lee Sunway University, Malaysia

Teresa Guarda ESPE, Portugal

Vassilis Papataxiarhis University of Athens, Greece

Intelligent and Collaborative Decision Support Systems

for Improving Manufacturing Processes

Organizing Committee

Leonilde Varela University of Minho, Portugal

Justyna Trojanowska Poznan University of Technology, Poland

José Machado Department of Mechanical Engineering,

University of Minho, Portugal

Program Committee

Agnieszka Kujawińska Poznan University of Technology, Poland

Boris Delibašić University of Belgrade, Serbia

Dariusz Sędziak Poznan University of Technology, Poland

Fatima Dargam SimTech Simulation Technology, Austria

Goran Putnik University of Minho, Portugal

Jason Papathanasiou University of Macedonia, Greece

Jorge Hernández University of Liverpool Management School, UKJosé Machado University of Minho, Portugal

KrzysztofŻywicki Poznan University of Technology, Poland

Magdalena Diering Poznan University of Technology, Poland

Pascale Zaraté Toulouse 1 University – IRIT, France

Rita Ribeiro New University of Lisbon, Portugal

Sachin Waigaonkar Birla Institute of Technology & Science, India

Shaofeng Liu Plymouth University, UK

Varinder Singh BITS Pilani KK Birla Goa Campus, India

Vijaya Kumar VIT University, India

Zlatan Car University of Rijeka, Croatia

Internet of Things for Health

Polytechnic Institute of Porto - ESTSP/IPP, Portugal

Hélder Pinheiro ISEP/IPP, Portugal

Joaquim Gonçalves Instituto Politécnico do Cávado e do Ave, LIACC, Portugal

Luís Paulo Reis University of Minho, Portugal

Nuno Sousa Universidade do Minho, Instituto das Ciências da Vida

Tecnologia, PortugalFernando José Mateus

Fernando José Silva Polytechnic Institute of Leiria, Leiria, Portugal

Isabel Marcelino Polytechnic Institute of Leiria, Leiria, Portugal

João Pereira Escola Superior de Tecnologia e Gestão de Leiria, Portugal

João Valente University Carlos III of Madrid, Spain

Jose Carlos Castillo

Montoya

University Carlos III of Madrid, Spain

José Ribeiro Escola Superior de Tecnologia e Gestão de Leiria, PortugalLuis Merino School of Engineering, Pablo de Olavide University, Spain

Mário Jorge

F Rodrigues

School of Technology and Management ofÁgueda, Univ.Aveiro, Portugal

Nuno Costa School of Technology and Management, Polytechnic

Institute of Leiria, PortugalRoman Lara Universidad de las Fuerzas Armadas ESPE, EcuadorRosalía Laza Higher Technical School of Computer Engineering,

University of Vigo, SpainSilvana G Meire Higher Technical School of Computer Engineering,

University of Vigo, SpainVitor Fernandes Polytechnic Institute of Leiria, Portugal

Information and Knowledge Management

System Dynamics Modeling for the Complexity of Knowledge

Creation Within Adaptive Large Programs Management . 3Rasha Abou Samrah, Khaled Shaalan, and Amal Al Ali

The Rio de Janeiro, Brazil, Experience Using Digital Initiatives

for the Co-production of the Public Good:

The Case of the Operations Centre . 18Marciele Berger Bernardes, Ranniéry Mazzilly S de Souza,

Francisco Pacheco de Andrade, and Paulo Novais

Data Base Processing Programs with Using Extended Base

Semantic Hypergraph . 28Alibek Barlybayev, Talgat Sabyrov, Altynbek Sharipbay,

and Assel Omarbekova

Assessment of Academic Digital Platform Through Social Networks

in Economics Degree . 38Laura Varela-Candamio, Isabel Novo-Corti,

and María Teresa García-Álvarez

Data Analysis for Software Process Improvement: A Systematic

Literature Review . 48Jezreel Mejía, Freddy Íñiguez, and Mirna Muñoz

Selection of Information Sources Using a Genetic Algorithm . 60Fatma Zohra Lebib, Habiba Drias, and Hakima Mellah

Knowledge Management and Engineering Approach Concepts

to Capture Organizational Learning Networks . 71Alexandre Barão, José Braga de Vasconcelos, and Álvaro Rocha

xxv

Dashboards and Indicators for a BI Healthcare System . 81

Sónia Rocha, Jorge Bernardino, Isabel Pedrosa, and Ilda Ferreira

Detection of Troublesome Cases . 91Sylvia Encheva

Indicators for Smart Cities: Bibliometric and Systemic Search . 98Marciele Berger Bernardes, Francisco Pacheco de Andrade,

and Paulo Novais

Semantic Capture Analysis in Word Embedding Vectors

Using Convolutional Neural Network . 106

Raúl Navarro-Almanza, Guillermo Licea, Reyes Juárez-Ramírez,

and Olivia Mendoza

Describing and Comparing Big Data Querying Tools . 115

Mário Rodrigues, Maribel Yasmina Santos, and Jorge Bernardino

Improving the Efficiency of the K-medoids Clustering Algorithm

by Getting Initial Medoids . 125Joaquín Pérez-Ortega, Nelva N Almanza-Ortega, Jessica Adams-López,

Moisés González-García, Adriana Mexicano, Socorro Saenz-Sánchez,

and J.M Rodríguez-Lelis

Artificial Neural Network for Incremental Data Mining . 133Lydia Nahla Driff and Habiba Drias

Classification of Third-Party Applications on Facebook

to Mitigate Users’ Information Leakage . 144Sanaz Kavianpour, Zuraini Ismail, and Bharanidharan Shanmugam

Detecting Malicious Components in Large-Scale Internet-of-Things

Systems and Architectures . 155Borja Bordel, Ramón Alcarria, and Diego Sánchez-de-Rivera

A Survey of Security Assessment Ontologies . 166Ferrucio de Franco Rosa and Mario Jino

Trajectory Learning Using Principal Component Analysis . 174Asmaa A.E Osman, Reda A El-Khoribi, Mahmoud E Shoman,

and M.A Wahby Shalaby

A Visual Representation ofPart-Whole Relationships

in BFO-Conformant Ontologies . 184José M Parente de Oliveira and Barry Smith

A Recommendation System for Online Courses . 195David Estrela, Sérgio Batista, Diogo Martinho, and Goreti Marreiros

Estimating User Stories’ Complexity and Importance in Scrum

with Bayesian Networks . 205Janeth López-Martínez, Reyes Juárez-Ramírez, Alan Ramírez-Noriega,

Guillermo Licea, and Raúl Navarro-Almanza

Business Intelligence for E-commerce: Survey

and Research Directions . 215

Tânia Ferreira, Isabel Pedrosa, and Jorge Bernardino

A Combination of Regression Techniques and Cuckoo Search

Algorithm for FOREX Speculation . 226Said Achchab, Omar Bencharef, and Aziz Ouaarab

Decision Support Systems Based on Knowledge Management . 236

Márcia Baptista, José Braga Vasconcelos, and Álvaro Rocha

Topics Discovery in Text Mining . 251Anacleto Correia and António Gonçalves

CompGuide: Acquisition and Editing

of Computer-Interpretable Guidelines . 257Filipe Gonçalves, Tiago Oliveira, José Neves, and Paulo Novais

Building a Bayesian Network for Object Oriented Programming

with Experts’ Knowledge . 267Alan Ramirez-Noriega, Reyes Juárez-Ramírez, Samantha Jiménez,

Yobani Martínez-Ramírez, and José Armenta

Exercise Generation on Language Specification . 277

J João Almeida, Eliana Grande, and Georgi Smirnov

Educational Data Mining: Discovery Standards of Academic

Performance by Students in Public High Schools

in the Federal District of Brazil . 287Eduardo Fernandes, Rommel Carvalho, Maristela Holanda,

and Gustavo Van Erven

Re-ranking in the Context of CBIR: A Comparative Study . 297Mawloud Mosbah and Bachir Boucheham

Augmenting SMT with Generated Pseudo-parallel Corpora

from Monolingual News Resources . 308Krzysztof Wołk and Agnieszka Wołk

Automatic Parallel Data Mining After Bilingual

Document Alignment . 317Krzysztof Wołk and Agnieszka Wołk

The Semantics of Movie Metadata: Enhancing User Profiling

for Hybrid Recommendation . 328

Márcio Soares and Paula Viana

Anti-bribery Quantitative Model for Information Systems Based

on Human Subjectivity . 339António Gonçalves, Anacleto Correia, and Rui Matos

Semantic Integration of Conceptual Models . 349

Luís Costa, Cristóvão Sousa, and Carla Pereira

A Data Warehouse Schema to Support Financial Process

in Local eGov . 360Andreia Costa, Manuel Filipe Santos, and António Abelha

Air Dehumidifier Controlled by Arduino Using Peltier . 367Almir Souza e Silva Neto, Diego Oliveira da Silva,

Artur Luiz Torres de Oliveira, Sérgio de Brito Espinola,

João Ricardo Freire de Melo, and Tiago César Farias de Lima

Life Cycle of Virtual Organizations in the Czech Republic . 377Luboš Smrčka and Dagmar Čámská

A Governance Model for Managing Lightweight IT . 384Bendik Bygstad and Jon Iden

Regression Models for Lean Production . 394Ricardo Bragança, Filipe Portela, and Manuel Santos

Dynamic Web Information Foraging Using Self-interested Agents . 405Yassine Drias and Samir Kechid

Dealing with Variability: A Control-Based Configuration

of Process Variants . 416Sauro Schaidt, Eduardo Alves Portela Santos, Agnelo Denis Vieira,

and Eduardo de Freitas Rocha Loures

Open Source CRM Tools for Small Companies . 426Telma Marques Cruz, Juncal Gutiérrez-Artacho, and Jorge Bernardino

Interoperability Assessment in Health Systems Based on Process

Mining and MCDA Methods . 436Gustavo Riz, Eduardo Alves Portela Santos,

and Eduardo de Freitas Rocha Loures

Analysis of Data Science Tools for Sensor-Based Assessment

of Quality of Life in Health Care . 446Joana Urbano, Pedro Nogueira, Ana Paula Rocha, and Henrique L Cardoso

Assessment of Risk-Based Process Models

in Academic Environment . 456Fabiano Pereira, Cristine Martins Gomes de Gusmão,

and Júlio Venâncio de Menezes Júnior

A Strategic Approach Towards Changing Consumer Eating Behavior

Through a Novel e-Platform“Chef2plate” . 463Janna Cropotova, George Suciu, and Alexandru Vulpe

An Approach for Examining the Value of Open Data Solutions . 470Martin Henkel, Erik Perjons, and Ulrika Drougge

A View of OpenStack: Toward an Open-Source Solution for Cloud . 481Stanley Lima and Alvaro Rocha

Time as the Important Factor of the Data Retrieval– Table Type

Classification . 492Michal Kvet and Karol Matiasko

Mobility, Cyberculture, App and Digital Citizenship: A Case Study

of“Universidade Conectada” . 503Marcelo Mendonça Teixeira, Joel Alves de Lima Júnior,

Ivaldir Honório de Farias Júnior, Cristiane Domingos de Aquino,

and Michelly Moraes Teixeira

Web Localization as an Essential Factor in the Internationalisation

of Companies: An Approximation of Spanish SMEs . 511Juncal Gutiérrez-Artacho and María-Dolores Olvera-Lobo

Augmented Reality Lenses for Smart City Data: The Case

of Building Permits . 521Silviu Vert and Radu Vasiu

Integrating a Dual Method on a General Architecture to Self-Adaptive

Monitoring Systems . 528Sara Balderas-Díaz, Kawtar Benghazi, José Luis Garrido,

Gregory M.P O’Hare, and Gabriel Guerrero-Contreras

Using Functionality/Accessibility Levels for Personalized POI

Recommendation . 539Filipe Santos, Ana Almeida, Constantino Martins, Paulo Moura de Oliveira,

and Ramiro Gonçalves

Concept of Dynamic Index Management in Temporal Approach

Using Intelligent Transport Systems . 549Michal Kvet and Karol Matiasko

Organizational Models and Information Systems

Acceptance and Use of HRIS and Influence on Organizational

Performance of SMEs in a Developing Economy:

The Case of Cameroon . 563Fobang Aime Noutsa, Jean Robert Kala Kamdjoug,

and Samuel Fosso Wamba

The Impact of Agile Software Development Approach on Software

Developers’ Responsibilities . 581Anne-Maarit Majanoja, Petri Avikainen, and Ville Leppänen

ERP in the Education Sector: Evidence from Portuguese

Non-higher Education Institutions . 592Nuno Melão and Joaquim Loureiro

Collaborative Process Mapping to Improve Work Instructions

and Standardized Work . 603

M Florentina Abreu, Ana C Pereira, António Silva, Fábio Silva,

Filipa Ferraz, Anabela C Alves, José A Oliveira, Marco Gomes,

César Analide, João Cardoso, and Sérgio Vicente

IT Outsourcing Improvement: Contractual Model of Governance

and Management from Customer Perspective . 616Carlos Montenegro, Natalí Nuñez, and Andrés Larco

Introducing Adaptive E-Business Continuity Management . 628Milica Labus, Marijana Despotović-Zrakić, and Zorica Bogdanović

The Support System for the History of a Wine Bottle

from the Vinho Verde Region . 638José Luís Reis and Paulo Martins

Balanced Scorecard: Today’s Challenges . 648Jorge Gomes and Mário Romão

The DELTA + MODEL in Organizational Knowledge Management

-A Perspective in the Context of Shared Services . 658Agostinho Sousa Pinto, Luís Amaral, and Paula Peres

Analysis of the Logistic Rate of the Patient Satisfaction in the Drug

Supply Chain: Case of Moroccan Hospital System . 670Fatima Ouzayd, Manal Tamir, and Raddouane Chiheb

Interoperability Assessment in Healthcare Based

on the AHP/ANP Methods . 679Victor Scuissiatto, Eduardo Alves Portela Santos, Eduardo Rocha Loures,

Sarah Bueno, and Vanessa Santos

Developing an Intelligent Decision Support System Approach

for Crisis Preparedness . 690Mohamed Saad Eldin Mohamed and Abdulla Abdelrahman Binsultan

The Efficiency of the Top Management and the Reality of the Decision

Support Systems in Saudi Government Organisations . 700Abdullah Ibrahim Alkraiji

Health Outcomes Analysis for the Patient in Hospital Context . 717Filipa Gramacho and Gabriel Pestana

A Service-Oriented Architecture for Bioinformatics: An Application

in Cell Image Analysis . 724Margarita Gamarra, Eduardo Zurek, Wilson Nieto, Miguel Jimeno,

and Deibys Sierra

Evaluating the Effectiveness of the Early Warning

Information System (EWIS) . 735Mohamed SaadEldin and Alya Hussain Mubarak

Business Process Simulation Models: The (Re)Use

of Simulation Components . 746José Luís Pereira and Manuel Almeida

How to Involve the Users in the Large Scale Work

with OpenEHR Archetypes in Norway? . 757Gro-Hilde Ulriksen

A Bibliometric and Sociometric Study on Healthcare Systems

Maturity Models (HSMM) . 768Deise Cristina Buzzi Frega, Eduardo Alves Portela Santos,

Eduardo Rocha Loures, and José Roberto Frega

Who Can Assess HR Performance in IT/IS Projects: A Review . 779António Silva, João Varajão, Carlos Sousa Pinto, and Jorge Oliveira e Sá

Scholarship Management at the University of Trás-os-Montes

and Alto Douro: An Update to the Current Ecosystem . 790Jorge Borges, Elsa Justino, Pedro Gonçalves, João Barroso,

and Arsénio Reis

Requirements Model of Sociotechnical Systems

Simulator Architecture . 797Egils Ginters, Yuri Merkuryev, Janis Grabis, Uldis Straujums,

and Janis Bicevskis

Software to Support the Development of Road Pavement

Energy Harvesting Devices . 807Francisco Duarte, Adelino Ferreira, and Paulo Fael

Software and Systems Modeling

Software Requirements Change Management– A Comprehensive

Model . 821Abeer AlSanad and Azeddine Chikh

Stochastic Petri Nets with Changeable Layout . 831Lorenzo Capra

Understanding and Personalising Clothing Recommendation

for Women . 841Evandro de Barros Costa, Hemilis Joyse Barbosa Rocha,

Emanuele Tuane Silva, Natalia Caroline Lima and Juliana Cavalcanti

Microscopic Driver-Centric Simulator:

Linking Unity3D and SUMO . 851Carlos Biurrun-Quel, Luis Serrano-Arriezu, and Cristina, Olaverri-Monreal

Tackling the Flexibility-Usability Trade-off in Component-Based

Software Development . 861Ondřej Dvořák, Robert Pergl, and Petr Kroha

Domain-Specific Modeling Environment for Developing Domain

Specific Modeling Languages as Lightweight General

Purpose Modeling Language Extensions . 872Igor Zečević, Petar Bjeljac, Branko Perišić, Vladimir Maruna,

and Danijel Venus

Analysing Functional Paradigm Concepts . 882Lukáš Janeček and Robert Pergl

Simple Network Management Protocol for Remote Telemetry Systems

in Urban Environments . 892George Suciu, Cristina Butca, Alexandru Vulpe, and Victor Suciu

User Modeling Framework for Context-Aware

Recommender Systems . 899Sergio Inzunza, Reyes Juárez-Ramírez, and Samantha Jiménez

Baby Steps in E-Health: Internet of Things in a Doctor’s Office . 909Jorge Oliveira e Sá, João Cacho Sá, Catarina Cacho Sá, Manuel Monteiro,

and José Luís Pereira

Learning Core Concepts of Business Information Systems

Engineering by Teaching–Lessons Learned from a Comparative

Teaching Experiment . 917Erica Weilemann and Philipp Brune

Author Index . 927

Information and Knowledge

Management

of Knowledge Creation Within Adaptive Large

Programs Management

Rasha Abou Samrah1(&), Khaled Shaalan2, and Amal Al Ali3

1 Higher Colleges of Technology, Sharjah, UAE

rabousamra@hct.ac.ae 2

British Univerisity, Dubai, UAE khaled.shaalan@buid.ac.ae 3

University of Sharjah, Sharjah, UAE amal_al_ali@sharjah.ac.ae

Abstract This research is an attempt to illustrate the variables that are tioned in the literature to deal with the unexpected future risks that are increasingly threatening the success of the large program The research is a qualitative conceptualization using secondary data collection from the literature review and by criticizing it reaching a structural validation of the system dynamic simple model of how to increase the level of the stock of the unknown unknowns or the complexity chaotic knowledge for better risk management and creativity in achieving a competitive edge The unknow-unknowns are still representing a black box and are under the control of the god act This is a try only to concurrent and foreword adaptation with the unknown future The manager can use this model to conceptualize the internal and external variables that can be linked to the business being objectives By using this model the manager can minimized the side effects of the productivity and ef ficiency standardization.

men-Keywords: Knowledge creation
System dynamics
Large programs

1 Introduction

Rothman (2011) defined the large program as a collection of projects, where the value

is in the overall deliverable Yes, each project may have a deliverable that’s valuable,but the value to the organization is when all the sub-projects get together and delivertheir product The Project Management Institute (PMI)– 2004, defines the program as

A group of related projects managed in a coordinated way to obtain benefits and controlnot available from managing them individually Programs may include elements ofrelated work outside scope of the discrete projects in the program We can say that theprogram is agroup of projects, each one has its own benefits and all these projects arecoordinated in way to deliver the value to organization Shenhar (2004) determined 3levels of product complexity; the lowest level of complexity is the assembly levelwhich is consisting of subsystems performing a single function which is matching withthe definition of a project, the next level is the system complexity which is a collection

© Springer International Publishing AG 2017

Á Rocha et al (eds.), Recent Advances in Information Systems and Technologies,

Advances in Intelligent Systems and Computing 569, DOI 10.1007/978-3-319-56535-4_1

of subsystems performing multiple functions which is matching with the definition of aprogram, and highest level of product complexity is the array which is a widelydispersed collection of systems with a common mission which is matching with the

definition of a portfolio

There are many differences among the concepts of project, program, and portfolio.They are not the same The project life cycle consists of the startup then planning, afterthat execution, andfinally the close out If we compare between this life cycle and the lifecycle of the program, we willfind that the life cycle of the program is longer and moredetailed The life cycle of the program includes doing a feasibility study at the beginning,determination of requirements analysis and specifications, program design and specifi-cation, coding and module testing, integration and system testing, andfinally deliveryand maintenance The portfolio life cycle starts with embryonic, then growth, thenmature, andfinally aging We can conclude that the life cycle of the program is longerthan the project and that the life cycle of the portfolio is longer than the program and theproject This means that the value of this life cycle gets higher when we move from aproject to a program as well as moving from a program life cycle to a portfolio life cycle.The life cycle area in projects is focused on technical and transactional improvements If

we look at the scope of programs and portfolio, we willfind that we lie in the area oftransformational improvements and mainly strategic improvements Any top manager of

a project will think of setting a plan, testing it, and following up its execution When weshift our paradigm to the program or portfolio scope, we willfind that strengths are builtthrough transformational leadership skills, coordination skills, innovation, securitytesting, competitive analysis and support management (Blackwell2014) When we talkabout the outcomes expected from the project management, we expect to have the bestexecution of the project as an outcome; however, for programs and portfolios it isexpected from the management to reach higher system harmony aligned with higherreturns on investment and higher market shares From this introduction we can concludethat in this research the scope is not only on the application of knowledge, skills, tools,and techniques that should be done to meet execution requirements

The scope of this research is moving towards coordination and success management

It is a strategic scope rather than tactical one The scope, time, cost, quality, humanassets, communications, risk, technical competent, and procurement management can beall done on a tactical scope There are few questions that are taking the strategic scope of

a program or a portfolio For example, are we working on the right program andinvesting in the right area? Do we have the right resources to become competitive? Thenthe execution of programs goals comes, like for example answering the question of: doproject stakeholders know what they should be doing? The manager of a large programshould not think of the delivery of results and meeting the time and cost goals The largeprogram manager should think of the direction of benefits maximization and whatstrategy can improve returns on investment The large program manager has to createthe direction of the program and at the same time he has to handle the unexpectedchanges that come from the uncontrollable unpredictable factors in the rapidly changingenvironment Knowledge creation is needed to be studied on the strategic scope Manyresearches focused on the importance of knowledge creation in achieving organizationalsuccess (Grey2014); however a study is needed on the factors that reinforce and balancethe level of complexity knowledge creation within programs

2 General Description of the Area of Concern the PDF File

The manager is the decision maker To make any decision the manager should haveknowledge taking decisions for the being of a large program has a special nature due tothe fact of having higher speed of the decision, complex interrelationships anddependencies governing the decision making process and the determination of theneeded requirements The uncertainty related to large program decisions is almost veryhigh and the manager is trying to find the wow factor that will make a competitivechange in the huge rapidly changing market Making the decision in an environmentthat has a chaos nature of events makes the predictability of the future weak and theneed for adaptability and creative novelty a critical talent for the large program man-ager; however the research is still limited on the complexity of knowledge creation insuch situations The researcher is trying to review the literature and to come up with astructure of dynamic relationships that will be structurally theoretically validated forfurther testing in the future to help large program managers use the best knowledgecreation tools based on the degree of complexity they have in different situations

3 Research Dynamic Problem

The highly complex formula of projects management is that the level of change = largescale enterprise impacts (Hass 2009) The difficulty of defining the problem and thesolution leads to more difficulties in execution process by using unproven techniquesand technologies The“know-how” and the “know-what” creation is weak Reachingreliable estimates for project success would highly depend on the complex knowledgecreation process Dynamic problems are characterized by change over time and largenumber of interactions That is why prediction becomes harder because of having manytime delays involved between causes and effects and between actions and reactions.This research is about studying the factors that are reinforcing and balancing the level

of complex knowledge creation within large programs According to the literature itwas found that any increase in the level of complex knowledge creation we will not beable to dominate the unknown– unknown Without abdicating the responsibility forwhatever we can improve, we might as well just get used to the fact that something that

we care about will not be controlled in advance even by tighter procedures or moreintense analysis (Grey2014) The best group functioning happens when the level ofcomplex knowledge creation is higher as much as possible The researcher thought that

if we observe exponential growth in the level of complex knowledge creation withinthe large program, it means that at least there is one dominant positive feedback Othertimes we may observe oscillation which means that there is a negative feedback withsignificant delay So, it is very important to determine which structure is responsible forany behavior, and whether this structure is acting now or has already acted or will act.Accordingly the current research problem is as follows:

“Controlling the balancing and reinforcing factors to keep the levels of complex knowledge creation high for better large program functioning ”

4 Research Purpose

The purpose of this research is tofind a group of variables from the literature that form

a dynamic ontology for the level of complex knowledge creation and to structurallyvalidate it

5 Research Question

The following research questions will be addressed in the study: What are the balancingand reinforcing factors that may affect the level of complex knowledge creation withinlarge programs?

5.1 Research Dynamic Hypotheses

Dynamic Hypothesis 1: the level of unknown unknowns is balanced by the followingconsequences: Uncontrollable factors of external environment, Uncertainty Level,Unpredictability, Ambiguity of Requirements, Ambiguity of Decision, and Complexity

Dynamic Hypothesis 2: the level of unknown unknowns is reinforced by the lowing consequences: Knowledge coproduction, Knowledge transfer, Knowledgeexchange, Knowledge mobilization, Information availability, Sufficiency of time,Experimentation, Parallel Development Selectionism, Evolutionary prototyping, Earlydetection, Flexible adjustments

fol-6 Signi ficance of the Study and Justification

of the Investigation

This research is significant because it deals with the black box of the large programrisk It is a theoretical conceptualization of the unknown unknowns and how to dealwith it The outcome of this research will give a new tool for interpreting the success orfailure of previous and current large programs The large program manager and teamneed such research to raise the ratio of success of their programs

7 Motivation for the Study

The researcher is motivated to have a suitable depth in the large program unknownunknowns and how to deal with it simply because the nature of business today ismoving toward complexity and chaotic management challenges The language ofstandardization, efficiency, productivity, and scheduling has many limitations andrestrictions nowadays The new language is the language of creativity and novelty

8 Literature Review

This literature review includes critical review, definition of research variables, ceptual framework, and hypotheses derived from the model The literature review willsummarize relevant events beginning with historical and investigations of large pro-grams and the concept of complexity, and will provide a review of literature related tothe problem under investigation, providing a context for understanding In an attempt

con-to understand the dynamics of relationships among research variables, we need con-tocritically review the literature to understand how these variablesfit together and ulti-mately lead to balancing and reinforcing effects on large program demand Theresearcher aims at formulating the conceptual model of the research relationshipstheoretically based on the critical literature review In the following part we will discussthe literature related to the research variables:

8.1 Knowledge Creation

Knowledge creation is a dynamic continuous dialogue between tacit and explicitknowledge Knowledge creation took many shapes in the literature There are relatedterminologies that the literature used to speak about knowledge creation For examplethe knowledge generation means new knowledge production New knowledge pro-duction is an outcome in this case of past knowledge and experience Coproductionmeans creation of new knowledge through interaction with people with differentthinking processes and orientations by cooperative mutual learning We can easilyimagine the difference between knowledge coproduction and knowledge transfer.When we talk about knowledge transfer we find that it is the portability one-wayconnection in a linear direction When we have a situation of conflicting parties we canfinally come out with a new type of knowledge called brokerage of knowledge.Practitioners raised the need of storages on knowledge to be accessed when needed.When the knowledge travels in two or multiple paths achieving mutual learning andmutual benefits then we are meaning knowledge exchange Knowledge exchange doesnot focus on the equality of values of knowledge exchanged Knowledge exchange is

as the same as knowledge sharing but with greater recognition by the parties involved

of the value of knowledge of those with whom they are sharing Changing the knowing

or the knower into different condition in the process of knowledge creation is known bytransformation of knowledge To be able to have more creative knowledge, the man-ager uses knowledge mobilization which is spreading knowledge to a wider range ofrecipients This increases application of knowledge and gives feedback on the differentuses of knowledge The different users of knowledge use different languages This raisethe need to have knowledge translation which is a communication process using amediated language to reach all knowledge recipients

8.2 The Concept of Complexity

Large complex projects must alwaysfind new ways to stay major competitive players

in the marketplace Complexity is strongly related with unpredictability dictability is related to the huge number of interrelationships and interdependencies thatmust occur within large programs Complex is the opposite of simple Systems’thinking considers the system that has few components as a simple system because thenumber of interrelationships and interdependencies that must occur among those fewcomponents is also considerably relatively few When we come to the real life situa-tions we willfind that complexity is dominating life and that human beings are fighting

Unpre-it by simplicUnpre-ity to be able to understand part of this complexUnpre-ity An American physicistcalled Heinz Pagels (February 19, 1939– July 23, 1988), said that he is convinced that:

“The nations and people who master the new sciences of complexity will become the economic, cultural, and political superpowers of the next century ”

This speech matches with the strategic direction that is needed from strategic teams

of large programs Complexity as well is related to change The globe is not static andhas a dynamic nature The researcher thinks that the amount of error that occurs duringknowledge creation in large programs strategic teams refers to the tendency to avoidcomplexity of knowledge There is no pure independency in the real world Everyindependent variable is at the same time dependent on other variables by nature Thisconcept was behind the creation of effective integrated solutions (Lissack and Roos

2002) Researchers linked complexity with the large size of projects and programs(Aucoin2007) Hass (2009) defined program as a group of related projects of varyingcomplexity This matches with the levels of product complexity found in the diamondmodel (Shenhar2004)

8.3 Adaptive Large Program Management

The nature of large projects today demands the adaptive approach that is mainly focused

on the tools of mastering complex projects The literature shows that such adaptivecomplex projects that come with new ideas are mainly using the right brain processingstyle (Aucoin2007) Ambiguity and uncertainty increase the complexity of directing alarge program Seniority thinking in knowledge creation is traditional, however the trend

of complex knowledge creation is moving toward fellowship and membership ratherthan managing and seniority Discontinuity and disorder of the unknown“unknown”lead to novelty of complex knowledge creation Inexplicable and uncontrollabledynamic variables need high skills in creating tacit and explicit knowledge on a strategiclevel of large programs Understanding the known behavior and integrating knowledge

to reach new choices with a level of probability is an iterative direction of large grams management The adaptive direction is dealing with uncontrollability with nov-elty This interprets the high risk associated with large programs management Aucoin(2007) resolves this complexity by increasing the level of agility According to thefindings of Doug DeCarlo agility is about finding the “wow factor” or the compellingpurpose, and the ability to make sense of the project from disjointed information,followed by adaptation and creation of new reality and thenfind the sweet spot which is