Topic streamlining campus parking a technology based solution for parking ticket, payment and student verification for university students in ho chi minh city

Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments.. Security personnel

FOREIGN TRADE UNIVERSITY

HO CHI MINH CITY CAMPUS FACULTY OF BUSINESS ADMINISTRATION AND FINANCE - ACCOUNTING

DESIGN THINKING INDIVIDUAL ASSIGNMENT REPORT

TOPIC: STREAMLINING CAMPUS PARKING: A TECHNOLOGY-BASED SOLUTION FOR PARKING TICKET, PAYMENT AND STUDENT VERIFICATION FOR UNIVERSITY

STUDENTS IN HO CHI MINH CITY

Student: Tran Pham Nhat Tan Student ID: 2312155181 Classcode: 186

Lecturer: Huynh Dang Khoa

Invigilator 1’s signature Examiner 1’s signature

Invigilator 2’s signature Examiner 2’s signature

Ho Chi Minh City, 16" October, 2024

The Report Assessment: Evaluating Student Performance

Describe the issue and relate it to the theory

Analysis recommendations logically

Meet requirements

Good citation and reference

CHAPTER I: PROJECT OVERVIENW L SH TH HH1 111111111101 01 011011011111 HH HH 4

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CHAPTER TIT: EMPATHY 0155 8

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CHAPTER V: IDEATION 2.2.1 1101111411111 1111111101 0111 111111 11111111 k1 Hy th 24

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CHAPTER VI: PROTOTYPPE - 12010121111 11111 11111111111 11 0111111011111 116 11 111g rệt 28

6.1 FTU2 Parking Website 28

6.3 QR code for Parking Payments & Students VerIfication .c sec 29

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

The lack of a digital system for payments is a major shortcoming Students frequently express their desire to use mobile payment apps such as MoMo or VNPay, which are widely

used in Vietnam The fact that students have to carry cash for parking payments is not only

inconvenient but also poses a security risk, as cash is prone to theft Additionally, the absence of real-time parking availability updates means that students have no way of knowing whether there

is an available spot before arriving on campus This lack of information leads to unnecessary

congestion and stress as students circle the lot in search of parking

2.5 Desire for Modernization and Digital Integration

The demand for modernization is high among the student body and staff at FTU Students are accustomed to using digital tools in their day-to-day activities, and the lack of integration of such tools into the parking system is a source of frustration Many students have expressed their desire for a QR code-based system that would allow them to scan their phones upon entry,

thereby eliminating the need for physical tickets Similarly, the ability to pay for parking through mobile apps is seen as a must-have feature, given the increasing trend towards cashless

transactions in Vietnam

Digital integration would also allow for more efficient management of parking spaces

By using real-time data, the university could optimize parking space allocation, ensuring that students are able to find parking more quickly and efficiently This would reduce congestion and allow for a smoother flow of traffic in and out of the parking lot The introduction of automated systems would also reduce the burden on security personnel, allowing them to focus on more critical tasks rather than managing mundane ticketing and payment processes

2.6 Opportunities for Improvement

The existing context presents several opportunities for improvement that the FTU Parking System can address By introducing a digital solution that integrates QR code scanning, cashless payments, and real-time parking availability updates, the university can drastically

improve the parking experience for its users These technologies are widely available and have been successfully implemented in other sectors, making them feasible for adoption at FTU

A modern parking system would not only improve user satisfaction but also enhance the university’s reputation as a forward-thinking institution that embraces technology The

introduction of an automated parking solution could serve as a model for other universities in Vietnam, positioning FTU as a leader in digital campus management Additionally, the revenue generated from the parking system, through subscription models or pay-per-use fees, could be reinvested into further improving campus infrastructure and services

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

The lack of a digital system for payments is a major shortcoming Students frequently express their desire to use mobile payment apps such as MoMo or VNPay, which are widely

used in Vietnam The fact that students have to carry cash for parking payments is not only

inconvenient but also poses a security risk, as cash is prone to theft Additionally, the absence of real-time parking availability updates means that students have no way of knowing whether there

is an available spot before arriving on campus This lack of information leads to unnecessary

congestion and stress as students circle the lot in search of parking

2.5 Desire for Modernization and Digital Integration

The demand for modernization is high among the student body and staff at FTU Students are accustomed to using digital tools in their day-to-day activities, and the lack of integration of such tools into the parking system is a source of frustration Many students have expressed their desire for a QR code-based system that would allow them to scan their phones upon entry,

thereby eliminating the need for physical tickets Similarly, the ability to pay for parking through mobile apps is seen as a must-have feature, given the increasing trend towards cashless

transactions in Vietnam

Digital integration would also allow for more efficient management of parking spaces

By using real-time data, the university could optimize parking space allocation, ensuring that students are able to find parking more quickly and efficiently This would reduce congestion and allow for a smoother flow of traffic in and out of the parking lot The introduction of automated systems would also reduce the burden on security personnel, allowing them to focus on more critical tasks rather than managing mundane ticketing and payment processes

2.6 Opportunities for Improvement

The existing context presents several opportunities for improvement that the FTU Parking System can address By introducing a digital solution that integrates QR code scanning, cashless payments, and real-time parking availability updates, the university can drastically

improve the parking experience for its users These technologies are widely available and have been successfully implemented in other sectors, making them feasible for adoption at FTU

A modern parking system would not only improve user satisfaction but also enhance the university’s reputation as a forward-thinking institution that embraces technology The

introduction of an automated parking solution could serve as a model for other universities in Vietnam, positioning FTU as a leader in digital campus management Additionally, the revenue generated from the parking system, through subscription models or pay-per-use fees, could be reinvested into further improving campus infrastructure and services

CHAPTER IT: CONTEXT ANALYSIS

The current parking system at Foreign Trade University (FTU) in Ho Chi Minh City is characterized by numerous inefficiencies and frustrations that affect students, faculty, and staff

on a daily basis The system's reliance on outdated manual processes, including physical parking tickets and cash-based payments, results in significant time wastage, stress, and operational

inefficiencies, especially during peak hours when parking demand is at its highest A thorough analysis of the existing context reveals several key challenges that the proposed FTU Parking System seeks to address through the integration of moder digital technologies

2.1 User Behavior and Pain Points

The current parking system imposes a series of inconveniences on its users, mainly students, faculty members, staff, and visitors Students often arrive on campus only to find long queues for parking, which leads to time wasted both in waiting and in locating available spaces During peak hours, especially around the beginning of classes, it is common for students to circle the parking lot multiple times in search of a spot This frustration is exacerbated by the limited number of parking spaces, as FTU is a compact campus with high motorbike usage among

students

Another common issue is the requirement to manually present student ID cards and collect physical parking tickets upon entry This system is not only slow but also prone to errors and disputes Students frequently lose their parking tickets, leading to fines and arguments with parking personnel In some cases, students forget their student IDs, causing further delays and even missed classes as they struggle to verify their identity, Additionally, cash-based payments for parking fees are cumbersome, as students often do not carry small denominations, leading to additional delays at the payment kiosks

These pain points lead to a broader problem: students and faculty are increasingly dissatisfied with the parking system, which negatively impacts their overall experience on

campus This dissatisfaction is evident in their behavior, with many expressing frustrations about lost time, lack of convenience, and the feeling of anxiety associated with parking on campus In some cases, the inefficiencies of the parking system even lead to students arriving late for

classes, missing important instruction, or having their grades impacted due to tardiness

CHAPTER II: EMPATHY

Empathize is a mechanism to understand and share the feelings of your users to foster deep user understanding and be able to uncover the deep user insights and needs

3.1 Observation (POEMS Framework)

engaging in dispute with the security personnel,

and staffs have separate parking lot, but yet they still have to engage in the time consuming parking practices

with manual ticketing processes and cash handling

dealing with disputes related to parking violations and lost tickets,

Frustration: Many students are

put off by the current parking system inefficiencies and payment method: They tend to lack small cash for payment, or losing the ticket They hate waiting in long queues in peak hours, or wasting time showing their students ID For teachers, it would save more time and increase their teaching motivation as well as overall satisfaction

Desire: A digital parking payment method and QR- scanned verification Most students are comfortable with the digital payment through phones via apps such as momo or bank

account

CHAPTER VIII: WHY FTU2 PARKING WEBSITE IS SUCH AN INNOVATION

DESPITE OF ITS SIMPLICITY? - 40

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TB Viability IẰẰỲŸẰỲŸỲ&ỲŸ 41

HE 9) ) ¡90 2.9919) II 42 CHAPTER IX: CONCLUSIƠN - 2.1 1211111 11111111111211 1011011101011 110111 1101 ke 43

CHAPTER X: REFERENCES 111 44

CHAPTER VIII: WHY FTU2 PARKING WEBSITE IS SUCH AN INNOVATION

DESPITE OF ITS SIMPLICITY? - 40

HN U0làaadiitdidiidtt 40 H001 :iẢẢẢẮỶẮỶẮIẮIẮIẮẮẮ 40

TB Viability IẰẰỲŸẰỲŸỲ&ỲŸ 41

HE 9) ) ¡90 2.9919) II 42 CHAPTER IX: CONCLUSIƠN - 2.1 1211111 11111111111211 1011011101011 110111 1101 ke 43

CHAPTER X: REFERENCES 111 44

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

CHAPTER VIII: WHY FTU2 PARKING WEBSITE IS SUCH AN INNOVATION

DESPITE OF ITS SIMPLICITY? - 40

HN U0làaadiitdidiidtt 40 H001 :iẢẢẢẮỶẮỶẮIẮIẮIẮẮẮ 40

TB Viability IẰẰỲŸẰỲŸỲ&ỲŸ 41

HE 9) ) ¡90 2.9919) II 42 CHAPTER IX: CONCLUSIƠN - 2.1 1211111 11111111111211 1011011101011 110111 1101 ke 43

CHAPTER X: REFERENCES 111 44

forgetting to bring their students

ID

Objects: What artifacts

are important? What

roles do they play?

How are people

engaging with the

objects, and with their

surroundings? What is

interaction? How does

the object influence

people’s behavior?

Parking tickets: prone to loss, damage and coutnerfeiting

Payment cash and ticket:

inconvenient and time- consuming, susceptible to errors and lost

Limited payment kiosks: causes queue and delays during peak hours

Students ID: easy to fake, prone

to thefts and lost

Technology Improvements: there are many automated parking system nowadays ( RIFD & PRS ) which can be applied in campus to tackles the aforementioned problems Limited payment options: Students face many limitations such as required small change or limited kiosks for parking

Environment: Where

is the action taking

place? What is

happening? What are

the people doing?

How do people behave

Accessibility: Students sometimes finds it difficult to find spaces for parking

Weather Conditions: If it rains heavily, it becomes a huge pain to returning the cash/ticket to the parking managers while wearing a

Limited Parking Space: FTU Students often find it hard to find

a parking space during high time, leading to possible parking rules violation and stress burdens Congestion and Accessibility: The way of how the parking areas may be the problem of congestion and lack of parking availability

dissatisfaction ofr many students

in peak hours

What are the messages

and communication

media used? What

Warning for violations

Mostly communication between

or frustration with unclear or poorly communicated parking regulations, leading to

unintended violations.2

CHAPTER II: EMPATHY

Empathize is a mechanism to understand and share the feelings of your users to foster deep user understanding and be able to uncover the deep user insights and needs

3.1 Observation (POEMS Framework)

engaging in dispute with the security personnel,

and staffs have separate parking lot, but yet they still have to engage in the time consuming parking practices

with manual ticketing processes and cash handling

dealing with disputes related to parking violations and lost tickets,

Frustration: Many students are

put off by the current parking system inefficiencies and payment method: They tend to lack small cash for payment, or losing the ticket They hate waiting in long queues in peak hours, or wasting time showing their students ID For teachers, it would save more time and increase their teaching motivation as well as overall satisfaction

Desire: A digital parking payment method and QR- scanned verification Most students are comfortable with the digital payment through phones via apps such as momo or bank

account

forgetting to bring their students

ID

Objects: What artifacts

are important? What

roles do they play?

How are people

engaging with the

objects, and with their

surroundings? What is

interaction? How does

the object influence

people’s behavior?

Parking tickets: prone to loss, damage and coutnerfeiting

Payment cash and ticket:

inconvenient and time- consuming, susceptible to errors and lost

Limited payment kiosks: causes queue and delays during peak hours

Students ID: easy to fake, prone

to thefts and lost

Technology Improvements: there are many automated parking system nowadays ( RIFD & PRS ) which can be applied in campus to tackles the aforementioned problems Limited payment options: Students face many limitations such as required small change or limited kiosks for parking

Environment: Where

is the action taking

place? What is

happening? What are

the people doing?

How do people behave

Accessibility: Students sometimes finds it difficult to find spaces for parking

Weather Conditions: If it rains heavily, it becomes a huge pain to returning the cash/ticket to the parking managers while wearing a

Limited Parking Space: FTU Students often find it hard to find

a parking space during high time, leading to possible parking rules violation and stress burdens Congestion and Accessibility: The way of how the parking areas may be the problem of congestion and lack of parking availability

dissatisfaction ofr many students

in peak hours

What are the messages

and communication

media used? What

Warning for violations

Mostly communication between

or frustration with unclear or poorly communicated parking regulations, leading to

unintended violations.2

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

CHAPTER VIII: WHY FTU2 PARKING WEBSITE IS SUCH AN INNOVATION

DESPITE OF ITS SIMPLICITY? - 40

HN U0làaadiitdidiidtt 40 H001 :iẢẢẢẮỶẮỶẮIẮIẮIẮẮẮ 40

TB Viability IẰẰỲŸẰỲŸỲ&ỲŸ 41

HE 9) ) ¡90 2.9919) II 42 CHAPTER IX: CONCLUSIƠN - 2.1 1211111 11111111111211 1011011101011 110111 1101 ke 43

CHAPTER X: REFERENCES 111 44

forgetting to bring their students

ID

Objects: What artifacts

are important? What

roles do they play?

How are people

engaging with the

objects, and with their

surroundings? What is

interaction? How does

the object influence

people’s behavior?

Parking tickets: prone to loss, damage and coutnerfeiting

Payment cash and ticket:

inconvenient and time- consuming, susceptible to errors and lost

Limited payment kiosks: causes queue and delays during peak hours

Students ID: easy to fake, prone

to thefts and lost

Technology Improvements: there are many automated parking system nowadays ( RIFD & PRS ) which can be applied in campus to tackles the aforementioned problems Limited payment options: Students face many limitations such as required small change or limited kiosks for parking

Environment: Where

is the action taking

place? What is

happening? What are

the people doing?

How do people behave

Accessibility: Students sometimes finds it difficult to find spaces for parking

Weather Conditions: If it rains heavily, it becomes a huge pain to returning the cash/ticket to the parking managers while wearing a

Limited Parking Space: FTU Students often find it hard to find

a parking space during high time, leading to possible parking rules violation and stress burdens Congestion and Accessibility: The way of how the parking areas may be the problem of congestion and lack of parking availability

dissatisfaction ofr many students

in peak hours

What are the messages

and communication

media used? What

Warning for violations

Mostly communication between

or frustration with unclear or poorly communicated parking regulations, leading to

unintended violations.2

CHAPTER I: PROJECT OVERVIEW

Imagine arriving at your university, only to spend valuable time circling a congested parking lot, waiting in long queues, or fumbling for cash to pay parking fees This is the daily frustration experienced by students and faculty at Foreign Trade University in Ho Chi Minh City The FTU Parking System is a project that aligns with Goal 9 of the United Nations' 17

Sustainable Development Goals (SDGs), which focuses on building resilient infrastructure,

promoting inclusive and sustainable industrialization, and fostering innovation Goal 9

emphasizes the need for sustainable infrastructure that supports economic development while also reducing environmental impact and improving quality of life The FTU Parking System

seeks to address these objectives by modernizing the university's parking infrastructure through the use of innovative technologies such as QR code scanning, cashless payments, and real-time parking updates By creating a more efficient, user-friendly, and environmentally sustainable parking system, this project contributes to the university's efforts to foster innovation, reduce operational inefficiencies, and support a more resilient campus infrastructure The Design

Thinking process guides the development of this project, beginning with empathizing with the users’ needs, defining the specific problems to solve, ideating potential solutions, and prototyping and testing the system

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

CHAPTER I: PROJECT OVERVIEW

Imagine arriving at your university, only to spend valuable time circling a congested parking lot, waiting in long queues, or fumbling for cash to pay parking fees This is the daily frustration experienced by students and faculty at Foreign Trade University in Ho Chi Minh City The FTU Parking System is a project that aligns with Goal 9 of the United Nations' 17

Sustainable Development Goals (SDGs), which focuses on building resilient infrastructure,

promoting inclusive and sustainable industrialization, and fostering innovation Goal 9

emphasizes the need for sustainable infrastructure that supports economic development while also reducing environmental impact and improving quality of life The FTU Parking System

seeks to address these objectives by modernizing the university's parking infrastructure through the use of innovative technologies such as QR code scanning, cashless payments, and real-time parking updates By creating a more efficient, user-friendly, and environmentally sustainable parking system, this project contributes to the university's efforts to foster innovation, reduce operational inefficiencies, and support a more resilient campus infrastructure The Design

Thinking process guides the development of this project, beginning with empathizing with the users’ needs, defining the specific problems to solve, ideating potential solutions, and prototyping and testing the system

forgetting to bring their students

ID

Objects: What artifacts

are important? What

roles do they play?

How are people

engaging with the

objects, and with their

surroundings? What is

interaction? How does

the object influence

people’s behavior?

Parking tickets: prone to loss, damage and coutnerfeiting

Payment cash and ticket:

inconvenient and time- consuming, susceptible to errors and lost

Limited payment kiosks: causes queue and delays during peak hours

Students ID: easy to fake, prone

to thefts and lost

Technology Improvements: there are many automated parking system nowadays ( RIFD & PRS ) which can be applied in campus to tackles the aforementioned problems Limited payment options: Students face many limitations such as required small change or limited kiosks for parking

Environment: Where

is the action taking

place? What is

happening? What are

the people doing?

How do people behave

Accessibility: Students sometimes finds it difficult to find spaces for parking

Weather Conditions: If it rains heavily, it becomes a huge pain to returning the cash/ticket to the parking managers while wearing a

Limited Parking Space: FTU Students often find it hard to find

a parking space during high time, leading to possible parking rules violation and stress burdens Congestion and Accessibility: The way of how the parking areas may be the problem of congestion and lack of parking availability

dissatisfaction ofr many students

in peak hours

What are the messages

and communication

media used? What

Warning for violations

Mostly communication between

or frustration with unclear or poorly communicated parking regulations, leading to

unintended violations.2

CHAPTER IT: CONTEXT ANALYSIS

The current parking system at Foreign Trade University (FTU) in Ho Chi Minh City is characterized by numerous inefficiencies and frustrations that affect students, faculty, and staff

on a daily basis The system's reliance on outdated manual processes, including physical parking tickets and cash-based payments, results in significant time wastage, stress, and operational

inefficiencies, especially during peak hours when parking demand is at its highest A thorough analysis of the existing context reveals several key challenges that the proposed FTU Parking System seeks to address through the integration of moder digital technologies

2.1 User Behavior and Pain Points

The current parking system imposes a series of inconveniences on its users, mainly students, faculty members, staff, and visitors Students often arrive on campus only to find long queues for parking, which leads to time wasted both in waiting and in locating available spaces During peak hours, especially around the beginning of classes, it is common for students to circle the parking lot multiple times in search of a spot This frustration is exacerbated by the limited number of parking spaces, as FTU is a compact campus with high motorbike usage among

students

Another common issue is the requirement to manually present student ID cards and collect physical parking tickets upon entry This system is not only slow but also prone to errors and disputes Students frequently lose their parking tickets, leading to fines and arguments with parking personnel In some cases, students forget their student IDs, causing further delays and even missed classes as they struggle to verify their identity, Additionally, cash-based payments for parking fees are cumbersome, as students often do not carry small denominations, leading to additional delays at the payment kiosks

These pain points lead to a broader problem: students and faculty are increasingly dissatisfied with the parking system, which negatively impacts their overall experience on

campus This dissatisfaction is evident in their behavior, with many expressing frustrations about lost time, lack of convenience, and the feeling of anxiety associated with parking on campus In some cases, the inefficiencies of the parking system even lead to students arriving late for

classes, missing important instruction, or having their grades impacted due to tardiness

CHAPTER IT: CONTEXT ANALYSIS

The current parking system at Foreign Trade University (FTU) in Ho Chi Minh City is characterized by numerous inefficiencies and frustrations that affect students, faculty, and staff

on a daily basis The system's reliance on outdated manual processes, including physical parking tickets and cash-based payments, results in significant time wastage, stress, and operational

inefficiencies, especially during peak hours when parking demand is at its highest A thorough analysis of the existing context reveals several key challenges that the proposed FTU Parking System seeks to address through the integration of moder digital technologies

2.1 User Behavior and Pain Points

The current parking system imposes a series of inconveniences on its users, mainly students, faculty members, staff, and visitors Students often arrive on campus only to find long queues for parking, which leads to time wasted both in waiting and in locating available spaces During peak hours, especially around the beginning of classes, it is common for students to circle the parking lot multiple times in search of a spot This frustration is exacerbated by the limited number of parking spaces, as FTU is a compact campus with high motorbike usage among

students

Another common issue is the requirement to manually present student ID cards and collect physical parking tickets upon entry This system is not only slow but also prone to errors and disputes Students frequently lose their parking tickets, leading to fines and arguments with parking personnel In some cases, students forget their student IDs, causing further delays and even missed classes as they struggle to verify their identity, Additionally, cash-based payments for parking fees are cumbersome, as students often do not carry small denominations, leading to additional delays at the payment kiosks

These pain points lead to a broader problem: students and faculty are increasingly dissatisfied with the parking system, which negatively impacts their overall experience on

campus This dissatisfaction is evident in their behavior, with many expressing frustrations about lost time, lack of convenience, and the feeling of anxiety associated with parking on campus In some cases, the inefficiencies of the parking system even lead to students arriving late for

classes, missing important instruction, or having their grades impacted due to tardiness

CHAPTER I: PROJECT OVERVIEW

Imagine arriving at your university, only to spend valuable time circling a congested parking lot, waiting in long queues, or fumbling for cash to pay parking fees This is the daily frustration experienced by students and faculty at Foreign Trade University in Ho Chi Minh City The FTU Parking System is a project that aligns with Goal 9 of the United Nations' 17

Sustainable Development Goals (SDGs), which focuses on building resilient infrastructure,

promoting inclusive and sustainable industrialization, and fostering innovation Goal 9

emphasizes the need for sustainable infrastructure that supports economic development while also reducing environmental impact and improving quality of life The FTU Parking System

seeks to address these objectives by modernizing the university's parking infrastructure through the use of innovative technologies such as QR code scanning, cashless payments, and real-time parking updates By creating a more efficient, user-friendly, and environmentally sustainable parking system, this project contributes to the university's efforts to foster innovation, reduce operational inefficiencies, and support a more resilient campus infrastructure The Design

Thinking process guides the development of this project, beginning with empathizing with the users’ needs, defining the specific problems to solve, ideating potential solutions, and prototyping and testing the system

The lack of a digital system for payments is a major shortcoming Students frequently express their desire to use mobile payment apps such as MoMo or VNPay, which are widely

used in Vietnam The fact that students have to carry cash for parking payments is not only

inconvenient but also poses a security risk, as cash is prone to theft Additionally, the absence of real-time parking availability updates means that students have no way of knowing whether there

is an available spot before arriving on campus This lack of information leads to unnecessary

congestion and stress as students circle the lot in search of parking

2.5 Desire for Modernization and Digital Integration

The demand for modernization is high among the student body and staff at FTU Students are accustomed to using digital tools in their day-to-day activities, and the lack of integration of such tools into the parking system is a source of frustration Many students have expressed their desire for a QR code-based system that would allow them to scan their phones upon entry,

thereby eliminating the need for physical tickets Similarly, the ability to pay for parking through mobile apps is seen as a must-have feature, given the increasing trend towards cashless

transactions in Vietnam

Digital integration would also allow for more efficient management of parking spaces

By using real-time data, the university could optimize parking space allocation, ensuring that students are able to find parking more quickly and efficiently This would reduce congestion and allow for a smoother flow of traffic in and out of the parking lot The introduction of automated systems would also reduce the burden on security personnel, allowing them to focus on more critical tasks rather than managing mundane ticketing and payment processes

2.6 Opportunities for Improvement

The existing context presents several opportunities for improvement that the FTU Parking System can address By introducing a digital solution that integrates QR code scanning, cashless payments, and real-time parking availability updates, the university can drastically

improve the parking experience for its users These technologies are widely available and have been successfully implemented in other sectors, making them feasible for adoption at FTU

A modern parking system would not only improve user satisfaction but also enhance the university’s reputation as a forward-thinking institution that embraces technology The

introduction of an automated parking solution could serve as a model for other universities in Vietnam, positioning FTU as a leader in digital campus management Additionally, the revenue generated from the parking system, through subscription models or pay-per-use fees, could be reinvested into further improving campus infrastructure and services

CHAPTER I: PROJECT OVERVIEW

Imagine arriving at your university, only to spend valuable time circling a congested parking lot, waiting in long queues, or fumbling for cash to pay parking fees This is the daily frustration experienced by students and faculty at Foreign Trade University in Ho Chi Minh City The FTU Parking System is a project that aligns with Goal 9 of the United Nations' 17

Sustainable Development Goals (SDGs), which focuses on building resilient infrastructure,

promoting inclusive and sustainable industrialization, and fostering innovation Goal 9

emphasizes the need for sustainable infrastructure that supports economic development while also reducing environmental impact and improving quality of life The FTU Parking System

seeks to address these objectives by modernizing the university's parking infrastructure through the use of innovative technologies such as QR code scanning, cashless payments, and real-time parking updates By creating a more efficient, user-friendly, and environmentally sustainable parking system, this project contributes to the university's efforts to foster innovation, reduce operational inefficiencies, and support a more resilient campus infrastructure The Design

Thinking process guides the development of this project, beginning with empathizing with the users’ needs, defining the specific problems to solve, ideating potential solutions, and prototyping and testing the system

2.2 Current Operational Challenges

The current operational structure of the parking system at FTU heavily depends on manual labor Security personnel are tasked with managing a range of parking-related activities, from verifying student IDs to issuing parking tickets and collecting cash payments This manual process is not only time-consuming but also prone to human error Security staff often face

disputes with students over lost tickets or forgotten IDs, which can escalate tensions and further delay the parking process

Furthermore, the manual nature of the system makes it difficult to manage parking resources efficiently There is no real-time information available about parking availability,

leading to a chaotic situation where students waste time searching for open spots The absence of automated systems to manage entry, exit, and payments means that the parking operation lacks the efficiency and speed required to handle high traffic volumes during peak hours

2.3 Security and Safety Concerns

Security is another pressing concern within the current system Physical parking tickets are prone to loss, theft, or even counterfeiting In some cases, students have reported that their parking tickets were stolen, allowing others to exit the parking lot without paying This not only results in financial losses for the university but also creates an atmosphere of mistrust among students Furthermore, the reliance on student ID cards for verification presents another security risk, as these cards can be lost or stolen, leading to unauthorized access to the parking area

Moreover, the manual nature of the parking system makes it difficult for the university to ensure the security of the parking lot itself Without automated tracking or monitoring systems, security personnel have limited ability to oversee all areas of the parking lot, leaving vehicles vulnerable to theft or damage This creates an environment where students may feel anxious

about leaving their motorbikes unattended for extended periods

2.4 Technological Gaps

The absence of technology in the current parking system at FTU is one of its most significant limitations In an age where mobile payments and digital verification are becoming the norm, FTU’s reliance on physical tickets and cash payments is outdated and inefficient

Students are accustomed to using mobile apps for various services in their daily lives, from

paying for food to transportation However, the current parking system does not accommodate these technological advances, resulting in a disjointed and frustrating experience

The lack of a digital system for payments is a major shortcoming Students frequently express their desire to use mobile payment apps such as MoMo or VNPay, which are widely

used in Vietnam The fact that students have to carry cash for parking payments is not only

inconvenient but also poses a security risk, as cash is prone to theft Additionally, the absence of real-time parking availability updates means that students have no way of knowing whether there

is an available spot before arriving on campus This lack of information leads to unnecessary

congestion and stress as students circle the lot in search of parking

2.5 Desire for Modernization and Digital Integration

The demand for modernization is high among the student body and staff at FTU Students are accustomed to using digital tools in their day-to-day activities, and the lack of integration of such tools into the parking system is a source of frustration Many students have expressed their desire for a QR code-based system that would allow them to scan their phones upon entry,

thereby eliminating the need for physical tickets Similarly, the ability to pay for parking through mobile apps is seen as a must-have feature, given the increasing trend towards cashless

transactions in Vietnam

Digital integration would also allow for more efficient management of parking spaces

By using real-time data, the university could optimize parking space allocation, ensuring that students are able to find parking more quickly and efficiently This would reduce congestion and allow for a smoother flow of traffic in and out of the parking lot The introduction of automated systems would also reduce the burden on security personnel, allowing them to focus on more critical tasks rather than managing mundane ticketing and payment processes

2.6 Opportunities for Improvement

The existing context presents several opportunities for improvement that the FTU Parking System can address By introducing a digital solution that integrates QR code scanning, cashless payments, and real-time parking availability updates, the university can drastically

improve the parking experience for its users These technologies are widely available and have been successfully implemented in other sectors, making them feasible for adoption at FTU

A modern parking system would not only improve user satisfaction but also enhance the university’s reputation as a forward-thinking institution that embraces technology The

introduction of an automated parking solution could serve as a model for other universities in Vietnam, positioning FTU as a leader in digital campus management Additionally, the revenue generated from the parking system, through subscription models or pay-per-use fees, could be reinvested into further improving campus infrastructure and services

CHAPTER VIII: WHY FTU2 PARKING WEBSITE IS SUCH AN INNOVATION

DESPITE OF ITS SIMPLICITY? - 40

HN U0làaadiitdidiidtt 40 H001 :iẢẢẢẮỶẮỶẮIẮIẮIẮẮẮ 40

TB Viability IẰẰỲŸẰỲŸỲ&ỲŸ 41

HE 9) ) ¡90 2.9919) II 42 CHAPTER IX: CONCLUSIƠN - 2.1 1211111 11111111111211 1011011101011 110111 1101 ke 43

CHAPTER X: REFERENCES 111 44

CHAPTER II: EMPATHY

Empathize is a mechanism to understand and share the feelings of your users to foster deep user understanding and be able to uncover the deep user insights and needs

3.1 Observation (POEMS Framework)

engaging in dispute with the security personnel,

and staffs have separate parking lot, but yet they still have to engage in the time consuming parking practices

with manual ticketing processes and cash handling

dealing with disputes related to parking violations and lost tickets,

Frustration: Many students are

put off by the current parking system inefficiencies and payment method: They tend to lack small cash for payment, or losing the ticket They hate waiting in long queues in peak hours, or wasting time showing their students ID For teachers, it would save more time and increase their teaching motivation as well as overall satisfaction

Desire: A digital parking payment method and QR- scanned verification Most students are comfortable with the digital payment through phones via apps such as momo or bank

account

CHAPTER II: EMPATHY

Empathize is a mechanism to understand and share the feelings of your users to foster deep user understanding and be able to uncover the deep user insights and needs

3.1 Observation (POEMS Framework)

engaging in dispute with the security personnel,

and staffs have separate parking lot, but yet they still have to engage in the time consuming parking practices

with manual ticketing processes and cash handling

dealing with disputes related to parking violations and lost tickets,

Frustration: Many students are

put off by the current parking system inefficiencies and payment method: They tend to lack small cash for payment, or losing the ticket They hate waiting in long queues in peak hours, or wasting time showing their students ID For teachers, it would save more time and increase their teaching motivation as well as overall satisfaction

Desire: A digital parking payment method and QR- scanned verification Most students are comfortable with the digital payment through phones via apps such as momo or bank

account

CHAPTER VIII: WHY FTU2 PARKING WEBSITE IS SUCH AN INNOVATION

DESPITE OF ITS SIMPLICITY? - 40

HN U0làaadiitdidiidtt 40 H001 :iẢẢẢẮỶẮỶẮIẮIẮIẮẮẮ 40

TB Viability IẰẰỲŸẰỲŸỲ&ỲŸ 41

HE 9) ) ¡90 2.9919) II 42 CHAPTER IX: CONCLUSIƠN - 2.1 1211111 11111111111211 1011011101011 110111 1101 ke 43

CHAPTER X: REFERENCES 111 44

CHAPTER I: PROJECT OVERVIEW

Imagine arriving at your university, only to spend valuable time circling a congested parking lot, waiting in long queues, or fumbling for cash to pay parking fees This is the daily frustration experienced by students and faculty at Foreign Trade University in Ho Chi Minh City The FTU Parking System is a project that aligns with Goal 9 of the United Nations' 17

Sustainable Development Goals (SDGs), which focuses on building resilient infrastructure,

promoting inclusive and sustainable industrialization, and fostering innovation Goal 9

emphasizes the need for sustainable infrastructure that supports economic development while also reducing environmental impact and improving quality of life The FTU Parking System

seeks to address these objectives by modernizing the university's parking infrastructure through the use of innovative technologies such as QR code scanning, cashless payments, and real-time parking updates By creating a more efficient, user-friendly, and environmentally sustainable parking system, this project contributes to the university's efforts to foster innovation, reduce operational inefficiencies, and support a more resilient campus infrastructure The Design

Thinking process guides the development of this project, beginning with empathizing with the users’ needs, defining the specific problems to solve, ideating potential solutions, and prototyping and testing the system