However, a large proportion of Vietnamese stufenls have not yel been sueeessfid in communication as they may fail to understand the conversation or cannot express exactly what they want
Trang 1
VIETNAM NATIONAL UNEVERSITY, HANOE UNIVERSITY OF LANGUAGES AND INTERNATLONAL STUDIES
FACULTY OF POST-GRADUATE STUDIES
Tran Thi Phuong
A STUDY OF POLITENESS STRATEGIES IN TIE CONVERSATIONAL ACTIVITIES OF THE COURSEBOOK
“NEW HEADWAY” PRE-INT ERMEDIATE (THE THIRD EDITION)
"Nghiên cứu các chiếu lược lịch sự được sử dụng trong các bài hội thoại của
giáo trình giao tiếp NEW HEADWAY Pre-intermediate (Phién ban 3)
MA THESIS (MTNOR)
: English Linguistics : 6022 18
Hanoi,2011
Trang 2VIETNAM NATIONAL UNIVERSITY, HANOE UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES
FACULTY OF POST-GRADUATE STUDIES
Trần Thị Phượng
A STUDY OF POLITENESS STRATEGIES IN TIIE CONVERSATIONAL ACTIVITIES OF ‘THE COURSEBOOK
“NEW HEADWAY” PRE-INT ERMEDIATE (THE THIRD EDITION)
Nghiên cứu các chiến lược lịch sự được sử dụng trong các bài hội thoại của
giao trình piau tiếp NEW HEADWAY Pre-intermediate (Phién hẳn 3)
Trang 3TABLE OF CONTENTS
*Statement of authorship
* Acknowledgements
“Abstract
Man ccs tie tees eee eee was ees ne
“Last of tables and charts
PART I: INTRODUCTION
1 Rationate
2 Aims of the Study
3 Scope of the Study
4, Methodology neseneninenennenincmiennnisie
Design of the study
PART 0: DEVELOPMENT
Chapter 1: THEORETICAL BACKGROL
1 Language and culture
I Communicative Competence (C.C.)
TIL Speech Aets (SA) coi
TV Politzness and Politeness Stralepies
T1V.1 Delinitions of politeness -.àc cv
IV.2 Face
IV.3 Politaness Strategie§ cee Heo
IV.3.L Positive politeness strategies
1V.3.2, Negative politenoss strategies wasn
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Trang 41 Abstract
Nowadays, when language serves as a means of communication, English has become indispensable means of international communication, Everybody wants to leam and use iinglish for various purposes However, a large proportion of Vietnamese stufenls have not yel been sueeessfid in communication as they may fail to understand the conversation or cannot express exactly what they want to
Awareness of politeness strategies used in language is then a suitable way to help slucdents be more successfill in every day conversations
‘his study is to focus on positive and negative politeness strategies in conversations of the couse book “Naw Headway PreInferncdiats (Ths Third Rdition)”, with an aim lo help the sludents at Thang Long University improve their awareness of posilive and negative politeness strategies in conversational activities in the course book mentioned above, thus to apply these slralegies in their everyday conversations in English
In the course book “New Headway Pre-Intermediate (Ihe ‘Third Edition)”, typical
conversation activities ae classified into “Requasting”, “Making suggestions”, “Inviling” and
“Sovial behaviors” and then analyzed mainly in the light of the politeness theories of Brown & Levinson and Nguyen Quang ‘I'he research shows that the frequency of positive and negative pofilencss stralegics depends not only on the purpose of the interactions but also onthe relationship between speakers and hearers in communication
Last but not Izast, some suggestions for lcaming and tcaching positive and negative
politeness strategies are also presented
Keywords: politeness, politeness strategies, positive politeness strategies, negative politeness
stralegivs
2 Introduction
People use language differently ta communicate with cach other They may express sane
meaning with various different fumetions of speech These differences are contributed to social
factors, Understanding social conventions and paying attention to such concepts as politeness and faco, which aro importan to members in a partionlar cullure, will coriainly enable us to
Trang 5Chapter 2: POSITIVE ANID NEGATIVE POLITENESS STRATEGIES FOUND IN THE
1, Sampling process Error! Bookmark not defined.1
2 Balance of positive and negative politeness strategies used in NIIW Error! Bookmark not deflned.1
3, Analyzing positive politeness stratcgics uscd in NHW Error! Bookmark not defined.2
4 Analyzing negative politeness strategies used in NHWError! Bookmark not defined.4
im torms of functions of
5 The frequency of positive and negative pelikznoss siraLzgic:
II Positive and Negative Politeness Strategies and the S-H relationship Error! Bookmark
not defined.2
Chapter 3: IMPLICATIONS FOR POLITENESS STRATEGIES IN TEACHING
ENGLISH AS A FOREIGN LANGUAGE IN THANG LONG UNIVERSITY
Bookmark not defined 8
IL Limitation of the study and suggestions for further research Error! Bookmark not defined.3
References
Appendix
Trang 64 Methodolegy
The major method that the author has employed is quantitative with the reference to qualitative method as this sindy is mainly about the practical aspects of cross-cultural communication, AD the cansidcrations and conclusions arc based on the analysis and referonec
‘he main procedures are:
- Reference to publications
= Discussion with supervisor
- Discussion with colleagues
- Discussion with students
- Personal obscrvatrous
5 Design of the study
The study is divided into threc parts
Part Fis the introduction which presents the rationale, aims of study, scope of the study and methodology
Part IT is the development which consists of three chaplers Chapter 1 pravides the theoretical background on language and culture, communicative competence, speech act and politeness strategies Chapter 2 analyzes positive and negative politeness strategies found in the conversational activities of the course book “New ITeadway” (Pre- Intermediate-The Third Edition) in tenns of ficquency of positive and negative politeness strategies used in such functions as “Requesting”, “Making suggestion”, “Responding”,
“fnviting” and Social behavior” Tt also pays allenion to the influnce of S-IT relationships on politeness strategies, Chapter 3 gives the implications for learning and teaching politeness strategies for students at ‘Thang Long University, supplementary
and activities for erass-cuttural study
Part iifis the conclusion which summatizes the study and gives some Limitations
of the study and suggestions for further research.
Trang 7always consider negative politeness as a polite and formal way of communicating, Meanwhile, Kastem people tend to use positive politeness in almost all inferactions ‘Ihat is why when teaching politeness strategies used in conversational activities of “New Lleadway Pre- Intermediate (ite Third Edition)” the Wacher should know boul this difference to help avoid miscommunication Also, it should be noted that it is necessary to teach cross-culture and polileness for the students so lal the sludents can overcome all difficullies or cullure shock in
real-life communication
In conclusion, leaching Tinglish should not be separated from teaching ils cullure and ils politeness strategies, In order to help the students, especially the ones at TLU to acquire English effectrvely while using the course book “New ileadway Pre-intermediate (the ‘Third tidition)”, polilencss strategies shauld be highlighted by teacher Some of the effective ways for studying and understanding politcness of English will be prescntcd in cultural cxcreiscs and activities on
politeness in the next section
7, Exercises and activitics for the course book “New Headway” (Pre-Intermediate
level)
Exercise 1: Greeting
1 Study these dialogues and answer the following questions
1 Which dialogue is the most polite? Why?
2 Which dialogue is the least polite? Why?
3 In which situation is cach dialogue uscd?
Dialogue 1
A: Hello, Mary How are yau?
B: Fine, thank you, And you?
A: Not bad, thanks
Dialogue 2
Trang 81 Abstract
Nowadays, when language serves as a means of communication, English has become indispensable means of international communication, Everybody wants to leam and use iinglish for various purposes However, a large proportion of Vietnamese stufenls have not yel been sueeessfid in communication as they may fail to understand the conversation or cannot express exactly what they want to
Awareness of politeness strategies used in language is then a suitable way to help slucdents be more successfill in every day conversations
‘his study is to focus on positive and negative politeness strategies in conversations of the couse book “Naw Headway PreInferncdiats (Ths Third Rdition)”, with an aim lo help the sludents at Thang Long University improve their awareness of posilive and negative politeness strategies in conversational activities in the course book mentioned above, thus to apply these slralegies in their everyday conversations in English
In the course book “New Headway Pre-Intermediate (Ihe ‘Third Edition)”, typical
conversation activities ae classified into “Requasting”, “Making suggestions”, “Inviling” and
“Sovial behaviors” and then analyzed mainly in the light of the politeness theories of Brown & Levinson and Nguyen Quang ‘I'he research shows that the frequency of positive and negative pofilencss stralegics depends not only on the purpose of the interactions but also onthe relationship between speakers and hearers in communication
Last but not Izast, some suggestions for lcaming and tcaching positive and negative
politeness strategies are also presented
Keywords: politeness, politeness strategies, positive politeness strategies, negative politeness
stralegivs
2 Introduction
People use language differently ta communicate with cach other They may express sane
meaning with various different fumetions of speech These differences are contributed to social
factors, Understanding social conventions and paying attention to such concepts as politeness and faco, which aro importan to members in a partionlar cullure, will coriainly enable us to
Trang 9Chapter 2: POSITIVE ANID NEGATIVE POLITENESS STRATEGIES FOUND IN THE
1, Sampling process Error! Bookmark not defined.1
2 Balance of positive and negative politeness strategies used in NIIW Error! Bookmark not deflned.1
3, Analyzing positive politeness stratcgics uscd in NHW Error! Bookmark not defined.2
4 Analyzing negative politeness strategies used in NHWError! Bookmark not defined.4
im torms of functions of
5 The frequency of positive and negative pelikznoss siraLzgic:
II Positive and Negative Politeness Strategies and the S-H relationship Error! Bookmark
not defined.2
Chapter 3: IMPLICATIONS FOR POLITENESS STRATEGIES IN TEACHING
ENGLISH AS A FOREIGN LANGUAGE IN THANG LONG UNIVERSITY
Bookmark not defined 8
IL Limitation of the study and suggestions for further research Error! Bookmark not defined.3
References
Appendix
Trang 10batter comprehend the different ways of speaking by people from différent cultures, thus helping climinate ethnic stereotypes and misunderstandings
Cultural knowledge is obviously an important key for Vietnamese students to succeed in learning English because second language learning is second culture leaming, In order to acquire the second langnage- English, it is necessary to leam not only linguistic knowledge and interaction skills but also knowledge of the culture, Cultural factors are included in the course designs in universities and schools today When understanding the cultural factors students have chances to
expose themselves {o native speaking environments Normally, Vietnamese students tend to
employ English based on their own cultural experience and thus, cause misinterpretation in communication ‘I'hey sometimes appear impolite, unfriendly or even hostile by chance Llence,
lo cormmunicats well across cules sturfonis rmst, be aware of their own culture and the Engtish culture as well, especially the hidden parts of the targct culture including politeness stratzgics used in everyday conversations Politeness is really an important part in all social interactions The author of this study aims to investigate and draw oul the important role of positive and negative politeness strategies in conversational activities of the course book “New Headway”
(Pre-Intermediate-I'he 'Third Kdition) by John and Liz Soars so as fo improve the teaching of
communication in English
3 Aims of the Study
The study is carried out to achieve the following objectives
- ‘To find out the important roles of politeness in social communication, especially in
oross-cultural cornmnnication
- ‘To identify positive and negative politeness strategies in most typical contextual enviroumionts in tho conversational activitics of the course hook “New Headway”
(Pre-Intermediate- The Third Edition)
+ To suggest some effective and cfficiont ways af teaching positive and nogative
politeness strategies
- To collect and design potential cross-cultural activitics and cxcreiscs to help students
avoid misinterpretation in cross-cultural communication
Trang 11A: Good morning, Sarah
B: Good morning, Peter How is everything?
A: That’s OK Thanks
Dialogue 3:
1H
A: Hil Thaven't seen you so long How are you getting on?
B: How do you da? My name is Mary Lively Nice to meet you!
Discuss and find out the similarities and differences in greetings (in these situations) in English and Vietnamese
Exercise 2: Make Arrangement
1
4
How can you arrange the meeting based on the following situalions
Make arrangement to play a sport
The time is na good for A Ask for another time
Say that is not possible and affer another time
A t and say goodhye
What can you say in the following situations?
‘You want to go to the dentist Wall on Saturday, so now phone the dentist’s receptionist to make an appointment
You phone your Biend for a meeting in a pub this evening
You fiend wants you to go to the theatre with hinvher tomorrow but you reject because
you are busy writing a report
IIL Discuss and see if you say in the same way in Vietnamese in these situations
Exercise 3: Request Conversation and Request situation.
Trang 126 Tmpli
ons for teaching positive and negative politeness strategies Apparently, having good knowledge of politeness strategies is essential in language Wwaching process and politeness strategics help to keep the conversations geing in a stooth, natural and effzctve way,
Therefore, good methods for teaching culture in gencral and politeness in particular in foreign language teaching need to be focused and discussed, especially when teaching the
communicative couse book
Long University (TLU)
ew Tleadway Predntermediate (the Third Rditiou)” at Thang
Firsily, through the book “Now Hoadway Prodntermedial: (Ihe Third Rdition}”- ø culture- related material, the teacher ought to help the students understand more about cultural values and be aware of cultural differences That is, the students may be pointed out whether positive or negative potilenes
alegies are acceplable or preferable in Piiglish or in Vielnarnese
in certain conversational activities, They should grasp the reality that some linguistic expressions which are appropnate in English cannot be interpreted in Vietnamese and vice versa
Secondly, teaching a language with its functions, or speech acts rather than structures should be emphasized by teachers in fact, most students who have the knowledge of structures only can make something grammatically emrcel bul cullurally inappropriate or impolite, In real life communication, to be polite or show respect is more important than the meaning of words
together Thus, the teacher is suggested to instmnct students about what to say and how to say
politely ia English in a certain situation, Polite or appropriate utterances should be subtly introduced in a way that language functions are focuses as well as foun
Finally, when toaching ““New Headway Pre-Tnlermodiale (the Third Rdition)” Isachers are advised to create chances of social interactions for students because one of the best ways to teach social Linglish is through social situations Under the teacher’s instruction, students are given situations and cncouraged to join the conversations, Through daily conversations the teacher may help them recognize which utterances are acceptable or polite in English
Clearky, English which belongs to Western cultures is quite different from Vietnamese or
Kastem cultures Therefore, when teaching politeness ot politeness strategies used in
communication, tcachers rust have a deep understanding about Exyglish speaking cultures which
Trang 13Chapter 2: POSITIVE ANID NEGATIVE POLITENESS STRATEGIES FOUND IN THE
1, Sampling process Error! Bookmark not defined.1
2 Balance of positive and negative politeness strategies used in NIIW Error! Bookmark not deflned.1
3, Analyzing positive politeness stratcgics uscd in NHW Error! Bookmark not defined.2
4 Analyzing negative politeness strategies used in NHWError! Bookmark not defined.4
im torms of functions of
5 The frequency of positive and negative pelikznoss siraLzgic:
II Positive and Negative Politeness Strategies and the S-H relationship Error! Bookmark
not defined.2
Chapter 3: IMPLICATIONS FOR POLITENESS STRATEGIES IN TEACHING
ENGLISH AS A FOREIGN LANGUAGE IN THANG LONG UNIVERSITY
Bookmark not defined 8
IL Limitation of the study and suggestions for further research Error! Bookmark not defined.3
References
Appendix
Trang 14A: Good morning, Sarah
B: Good morning, Peter How is everything?
A: That’s OK Thanks
Dialogue 3:
1H
A: Hil Thaven't seen you so long How are you getting on?
B: How do you da? My name is Mary Lively Nice to meet you!
Discuss and find out the similarities and differences in greetings (in these situations) in English and Vietnamese
Exercise 2: Make Arrangement
1
4
How can you arrange the meeting based on the following situalions
Make arrangement to play a sport
The time is na good for A Ask for another time
Say that is not possible and affer another time
A t and say goodhye
What can you say in the following situations?
‘You want to go to the dentist Wall on Saturday, so now phone the dentist’s receptionist to make an appointment
You phone your Biend for a meeting in a pub this evening
You fiend wants you to go to the theatre with hinvher tomorrow but you reject because
you are busy writing a report
IIL Discuss and see if you say in the same way in Vietnamese in these situations
Exercise 3: Request Conversation and Request situation.
Trang 15always consider negative politeness as a polite and formal way of communicating, Meanwhile, Kastem people tend to use positive politeness in almost all inferactions ‘Ihat is why when teaching politeness strategies used in conversational activities of “New Lleadway Pre- Intermediate (ite Third Edition)” the Wacher should know boul this difference to help avoid miscommunication Also, it should be noted that it is necessary to teach cross-culture and polileness for the students so lal the sludents can overcome all difficullies or cullure shock in
real-life communication
In conclusion, leaching Tinglish should not be separated from teaching ils cullure and ils politeness strategies, In order to help the students, especially the ones at TLU to acquire English effectrvely while using the course book “New ileadway Pre-intermediate (the ‘Third tidition)”, polilencss strategies shauld be highlighted by teacher Some of the effective ways for studying and understanding politcness of English will be prescntcd in cultural cxcreiscs and activities on
politeness in the next section
7, Exercises and activitics for the course book “New Headway” (Pre-Intermediate
level)
Exercise 1: Greeting
1 Study these dialogues and answer the following questions
1 Which dialogue is the most polite? Why?
2 Which dialogue is the least polite? Why?
3 In which situation is cach dialogue uscd?
Dialogue 1
A: Hello, Mary How are yau?
B: Fine, thank you, And you?
A: Not bad, thanks
Dialogue 2
Trang 16A: Good morning, Sarah
B: Good morning, Peter How is everything?
A: That’s OK Thanks
Dialogue 3:
1H
A: Hil Thaven't seen you so long How are you getting on?
B: How do you da? My name is Mary Lively Nice to meet you!
Discuss and find out the similarities and differences in greetings (in these situations) in English and Vietnamese
Exercise 2: Make Arrangement
1
4
How can you arrange the meeting based on the following situalions
Make arrangement to play a sport
The time is na good for A Ask for another time
Say that is not possible and affer another time
A t and say goodhye
What can you say in the following situations?
‘You want to go to the dentist Wall on Saturday, so now phone the dentist’s receptionist to make an appointment
You phone your Biend for a meeting in a pub this evening
You fiend wants you to go to the theatre with hinvher tomorrow but you reject because
you are busy writing a report
IIL Discuss and see if you say in the same way in Vietnamese in these situations
Exercise 3: Request Conversation and Request situation.
Trang 171 Abstract
Nowadays, when language serves as a means of communication, English has become indispensable means of international communication, Everybody wants to leam and use iinglish for various purposes However, a large proportion of Vietnamese stufenls have not yel been sueeessfid in communication as they may fail to understand the conversation or cannot express exactly what they want to
Awareness of politeness strategies used in language is then a suitable way to help slucdents be more successfill in every day conversations
‘his study is to focus on positive and negative politeness strategies in conversations of the couse book “Naw Headway PreInferncdiats (Ths Third Rdition)”, with an aim lo help the sludents at Thang Long University improve their awareness of posilive and negative politeness strategies in conversational activities in the course book mentioned above, thus to apply these slralegies in their everyday conversations in English
In the course book “New Headway Pre-Intermediate (Ihe ‘Third Edition)”, typical
conversation activities ae classified into “Requasting”, “Making suggestions”, “Inviling” and
“Sovial behaviors” and then analyzed mainly in the light of the politeness theories of Brown & Levinson and Nguyen Quang ‘I'he research shows that the frequency of positive and negative pofilencss stralegics depends not only on the purpose of the interactions but also onthe relationship between speakers and hearers in communication
Last but not Izast, some suggestions for lcaming and tcaching positive and negative
politeness strategies are also presented
Keywords: politeness, politeness strategies, positive politeness strategies, negative politeness
stralegivs
2 Introduction
People use language differently ta communicate with cach other They may express sane
meaning with various different fumetions of speech These differences are contributed to social
factors, Understanding social conventions and paying attention to such concepts as politeness and faco, which aro importan to members in a partionlar cullure, will coriainly enable us to
Trang 18Chapter 2: POSITIVE ANID NEGATIVE POLITENESS STRATEGIES FOUND IN THE
1, Sampling process Error! Bookmark not defined.1
2 Balance of positive and negative politeness strategies used in NIIW Error! Bookmark not deflned.1
3, Analyzing positive politeness stratcgics uscd in NHW Error! Bookmark not defined.2
4 Analyzing negative politeness strategies used in NHWError! Bookmark not defined.4
im torms of functions of
5 The frequency of positive and negative pelikznoss siraLzgic:
II Positive and Negative Politeness Strategies and the S-H relationship Error! Bookmark
not defined.2
Chapter 3: IMPLICATIONS FOR POLITENESS STRATEGIES IN TEACHING
ENGLISH AS A FOREIGN LANGUAGE IN THANG LONG UNIVERSITY
Bookmark not defined 8
IL Limitation of the study and suggestions for further research Error! Bookmark not defined.3
References
Appendix
Trang 19always consider negative politeness as a polite and formal way of communicating, Meanwhile, Kastem people tend to use positive politeness in almost all inferactions ‘Ihat is why when teaching politeness strategies used in conversational activities of “New Lleadway Pre- Intermediate (ite Third Edition)” the Wacher should know boul this difference to help avoid miscommunication Also, it should be noted that it is necessary to teach cross-culture and polileness for the students so lal the sludents can overcome all difficullies or cullure shock in
real-life communication
In conclusion, leaching Tinglish should not be separated from teaching ils cullure and ils politeness strategies, In order to help the students, especially the ones at TLU to acquire English effectrvely while using the course book “New ileadway Pre-intermediate (the ‘Third tidition)”, polilencss strategies shauld be highlighted by teacher Some of the effective ways for studying and understanding politcness of English will be prescntcd in cultural cxcreiscs and activities on
politeness in the next section
7, Exercises and activitics for the course book “New Headway” (Pre-Intermediate
level)
Exercise 1: Greeting
1 Study these dialogues and answer the following questions
1 Which dialogue is the most polite? Why?
2 Which dialogue is the least polite? Why?
3 In which situation is cach dialogue uscd?
Dialogue 1
A: Hello, Mary How are yau?
B: Fine, thank you, And you?
A: Not bad, thanks
Dialogue 2
Trang 20Chapter 2: POSITIVE ANID NEGATIVE POLITENESS STRATEGIES FOUND IN THE
1, Sampling process Error! Bookmark not defined.1
2 Balance of positive and negative politeness strategies used in NIIW Error! Bookmark not deflned.1
3, Analyzing positive politeness stratcgics uscd in NHW Error! Bookmark not defined.2
4 Analyzing negative politeness strategies used in NHWError! Bookmark not defined.4
im torms of functions of
5 The frequency of positive and negative pelikznoss siraLzgic:
II Positive and Negative Politeness Strategies and the S-H relationship Error! Bookmark
not defined.2
Chapter 3: IMPLICATIONS FOR POLITENESS STRATEGIES IN TEACHING
ENGLISH AS A FOREIGN LANGUAGE IN THANG LONG UNIVERSITY
Bookmark not defined 8
IL Limitation of the study and suggestions for further research Error! Bookmark not defined.3
References
Appendix
Trang 21batter comprehend the different ways of speaking by people from différent cultures, thus helping climinate ethnic stereotypes and misunderstandings
Cultural knowledge is obviously an important key for Vietnamese students to succeed in learning English because second language learning is second culture leaming, In order to acquire the second langnage- English, it is necessary to leam not only linguistic knowledge and interaction skills but also knowledge of the culture, Cultural factors are included in the course designs in universities and schools today When understanding the cultural factors students have chances to
expose themselves {o native speaking environments Normally, Vietnamese students tend to
employ English based on their own cultural experience and thus, cause misinterpretation in communication ‘I'hey sometimes appear impolite, unfriendly or even hostile by chance Llence,
lo cormmunicats well across cules sturfonis rmst, be aware of their own culture and the Engtish culture as well, especially the hidden parts of the targct culture including politeness stratzgics used in everyday conversations Politeness is really an important part in all social interactions The author of this study aims to investigate and draw oul the important role of positive and negative politeness strategies in conversational activities of the course book “New Headway”
(Pre-Intermediate-I'he 'Third Kdition) by John and Liz Soars so as fo improve the teaching of
communication in English
3 Aims of the Study
The study is carried out to achieve the following objectives
- ‘To find out the important roles of politeness in social communication, especially in
oross-cultural cornmnnication
- ‘To identify positive and negative politeness strategies in most typical contextual enviroumionts in tho conversational activitics of the course hook “New Headway”
(Pre-Intermediate- The Third Edition)
+ To suggest some effective and cfficiont ways af teaching positive and nogative
politeness strategies
- To collect and design potential cross-cultural activitics and cxcreiscs to help students
avoid misinterpretation in cross-cultural communication
Trang 22always consider negative politeness as a polite and formal way of communicating, Meanwhile, Kastem people tend to use positive politeness in almost all inferactions ‘Ihat is why when teaching politeness strategies used in conversational activities of “New Lleadway Pre- Intermediate (ite Third Edition)” the Wacher should know boul this difference to help avoid miscommunication Also, it should be noted that it is necessary to teach cross-culture and polileness for the students so lal the sludents can overcome all difficullies or cullure shock in
real-life communication
In conclusion, leaching Tinglish should not be separated from teaching ils cullure and ils politeness strategies, In order to help the students, especially the ones at TLU to acquire English effectrvely while using the course book “New ileadway Pre-intermediate (the ‘Third tidition)”, polilencss strategies shauld be highlighted by teacher Some of the effective ways for studying and understanding politcness of English will be prescntcd in cultural cxcreiscs and activities on
politeness in the next section
7, Exercises and activitics for the course book “New Headway” (Pre-Intermediate
level)
Exercise 1: Greeting
1 Study these dialogues and answer the following questions
1 Which dialogue is the most polite? Why?
2 Which dialogue is the least polite? Why?
3 In which situation is cach dialogue uscd?
Dialogue 1
A: Hello, Mary How are yau?
B: Fine, thank you, And you?
A: Not bad, thanks
Dialogue 2
Trang 23always consider negative politeness as a polite and formal way of communicating, Meanwhile, Kastem people tend to use positive politeness in almost all inferactions ‘Ihat is why when teaching politeness strategies used in conversational activities of “New Lleadway Pre- Intermediate (ite Third Edition)” the Wacher should know boul this difference to help avoid miscommunication Also, it should be noted that it is necessary to teach cross-culture and polileness for the students so lal the sludents can overcome all difficullies or cullure shock in
real-life communication
In conclusion, leaching Tinglish should not be separated from teaching ils cullure and ils politeness strategies, In order to help the students, especially the ones at TLU to acquire English effectrvely while using the course book “New ileadway Pre-intermediate (the ‘Third tidition)”, polilencss strategies shauld be highlighted by teacher Some of the effective ways for studying and understanding politcness of English will be prescntcd in cultural cxcreiscs and activities on
politeness in the next section
7, Exercises and activitics for the course book “New Headway” (Pre-Intermediate
level)
Exercise 1: Greeting
1 Study these dialogues and answer the following questions
1 Which dialogue is the most polite? Why?
2 Which dialogue is the least polite? Why?
3 In which situation is cach dialogue uscd?
Dialogue 1
A: Hello, Mary How are yau?
B: Fine, thank you, And you?
A: Not bad, thanks
Dialogue 2
Trang 244 Methodolegy
The major method that the author has employed is quantitative with the reference to qualitative method as this sindy is mainly about the practical aspects of cross-cultural communication, AD the cansidcrations and conclusions arc based on the analysis and referonec
‘he main procedures are:
- Reference to publications
= Discussion with supervisor
- Discussion with colleagues
- Discussion with students
- Personal obscrvatrous
5 Design of the study
The study is divided into threc parts
Part Fis the introduction which presents the rationale, aims of study, scope of the study and methodology
Part IT is the development which consists of three chaplers Chapter 1 pravides the theoretical background on language and culture, communicative competence, speech act and politeness strategies Chapter 2 analyzes positive and negative politeness strategies found in the conversational activities of the course book “New ITeadway” (Pre- Intermediate-The Third Edition) in tenns of ficquency of positive and negative politeness strategies used in such functions as “Requesting”, “Making suggestion”, “Responding”,
“fnviting” and Social behavior” Tt also pays allenion to the influnce of S-IT relationships on politeness strategies, Chapter 3 gives the implications for learning and teaching politeness strategies for students at ‘Thang Long University, supplementary
and activities for erass-cuttural study
Part iifis the conclusion which summatizes the study and gives some Limitations
of the study and suggestions for further research.
Trang 256 Tmpli
ons for teaching positive and negative politeness strategies Apparently, having good knowledge of politeness strategies is essential in language Wwaching process and politeness strategics help to keep the conversations geing in a stooth, natural and effzctve way,
Therefore, good methods for teaching culture in gencral and politeness in particular in foreign language teaching need to be focused and discussed, especially when teaching the
communicative couse book
Long University (TLU)
ew Tleadway Predntermediate (the Third Rditiou)” at Thang
Firsily, through the book “Now Hoadway Prodntermedial: (Ihe Third Rdition}”- ø culture- related material, the teacher ought to help the students understand more about cultural values and be aware of cultural differences That is, the students may be pointed out whether positive or negative potilenes
alegies are acceplable or preferable in Piiglish or in Vielnarnese
in certain conversational activities, They should grasp the reality that some linguistic expressions which are appropnate in English cannot be interpreted in Vietnamese and vice versa
Secondly, teaching a language with its functions, or speech acts rather than structures should be emphasized by teachers in fact, most students who have the knowledge of structures only can make something grammatically emrcel bul cullurally inappropriate or impolite, In real life communication, to be polite or show respect is more important than the meaning of words
together Thus, the teacher is suggested to instmnct students about what to say and how to say
politely ia English in a certain situation, Polite or appropriate utterances should be subtly introduced in a way that language functions are focuses as well as foun
Finally, when toaching ““New Headway Pre-Tnlermodiale (the Third Rdition)” Isachers are advised to create chances of social interactions for students because one of the best ways to teach social Linglish is through social situations Under the teacher’s instruction, students are given situations and cncouraged to join the conversations, Through daily conversations the teacher may help them recognize which utterances are acceptable or polite in English
Clearky, English which belongs to Western cultures is quite different from Vietnamese or
Kastem cultures Therefore, when teaching politeness ot politeness strategies used in
communication, tcachers rust have a deep understanding about Exyglish speaking cultures which
Trang 266 Tmpli
ons for teaching positive and negative politeness strategies Apparently, having good knowledge of politeness strategies is essential in language Wwaching process and politeness strategics help to keep the conversations geing in a stooth, natural and effzctve way,
Therefore, good methods for teaching culture in gencral and politeness in particular in foreign language teaching need to be focused and discussed, especially when teaching the
communicative couse book
Long University (TLU)
ew Tleadway Predntermediate (the Third Rditiou)” at Thang
Firsily, through the book “Now Hoadway Prodntermedial: (Ihe Third Rdition}”- ø culture- related material, the teacher ought to help the students understand more about cultural values and be aware of cultural differences That is, the students may be pointed out whether positive or negative potilenes
alegies are acceplable or preferable in Piiglish or in Vielnarnese
in certain conversational activities, They should grasp the reality that some linguistic expressions which are appropnate in English cannot be interpreted in Vietnamese and vice versa
Secondly, teaching a language with its functions, or speech acts rather than structures should be emphasized by teachers in fact, most students who have the knowledge of structures only can make something grammatically emrcel bul cullurally inappropriate or impolite, In real life communication, to be polite or show respect is more important than the meaning of words
together Thus, the teacher is suggested to instmnct students about what to say and how to say
politely ia English in a certain situation, Polite or appropriate utterances should be subtly introduced in a way that language functions are focuses as well as foun
Finally, when toaching ““New Headway Pre-Tnlermodiale (the Third Rdition)” Isachers are advised to create chances of social interactions for students because one of the best ways to teach social Linglish is through social situations Under the teacher’s instruction, students are given situations and cncouraged to join the conversations, Through daily conversations the teacher may help them recognize which utterances are acceptable or polite in English
Clearky, English which belongs to Western cultures is quite different from Vietnamese or
Kastem cultures Therefore, when teaching politeness ot politeness strategies used in
communication, tcachers rust have a deep understanding about Exyglish speaking cultures which
Trang 27batter comprehend the different ways of speaking by people from différent cultures, thus helping climinate ethnic stereotypes and misunderstandings
Cultural knowledge is obviously an important key for Vietnamese students to succeed in learning English because second language learning is second culture leaming, In order to acquire the second langnage- English, it is necessary to leam not only linguistic knowledge and interaction skills but also knowledge of the culture, Cultural factors are included in the course designs in universities and schools today When understanding the cultural factors students have chances to
expose themselves {o native speaking environments Normally, Vietnamese students tend to
employ English based on their own cultural experience and thus, cause misinterpretation in communication ‘I'hey sometimes appear impolite, unfriendly or even hostile by chance Llence,
lo cormmunicats well across cules sturfonis rmst, be aware of their own culture and the Engtish culture as well, especially the hidden parts of the targct culture including politeness stratzgics used in everyday conversations Politeness is really an important part in all social interactions The author of this study aims to investigate and draw oul the important role of positive and negative politeness strategies in conversational activities of the course book “New Headway”
(Pre-Intermediate-I'he 'Third Kdition) by John and Liz Soars so as fo improve the teaching of
communication in English
3 Aims of the Study
The study is carried out to achieve the following objectives
- ‘To find out the important roles of politeness in social communication, especially in
oross-cultural cornmnnication
- ‘To identify positive and negative politeness strategies in most typical contextual enviroumionts in tho conversational activitics of the course hook “New Headway”
(Pre-Intermediate- The Third Edition)
+ To suggest some effective and cfficiont ways af teaching positive and nogative
politeness strategies
- To collect and design potential cross-cultural activitics and cxcreiscs to help students
avoid misinterpretation in cross-cultural communication
Trang 28Chapter 2: POSITIVE ANID NEGATIVE POLITENESS STRATEGIES FOUND IN THE
1, Sampling process Error! Bookmark not defined.1
2 Balance of positive and negative politeness strategies used in NIIW Error! Bookmark not deflned.1
3, Analyzing positive politeness stratcgics uscd in NHW Error! Bookmark not defined.2
4 Analyzing negative politeness strategies used in NHWError! Bookmark not defined.4
im torms of functions of
5 The frequency of positive and negative pelikznoss siraLzgic:
II Positive and Negative Politeness Strategies and the S-H relationship Error! Bookmark
not defined.2
Chapter 3: IMPLICATIONS FOR POLITENESS STRATEGIES IN TEACHING
ENGLISH AS A FOREIGN LANGUAGE IN THANG LONG UNIVERSITY
Bookmark not defined 8
IL Limitation of the study and suggestions for further research Error! Bookmark not defined.3
References
Appendix
Trang 296 Tmpli
ons for teaching positive and negative politeness strategies Apparently, having good knowledge of politeness strategies is essential in language Wwaching process and politeness strategics help to keep the conversations geing in a stooth, natural and effzctve way,
Therefore, good methods for teaching culture in gencral and politeness in particular in foreign language teaching need to be focused and discussed, especially when teaching the
communicative couse book
Long University (TLU)
ew Tleadway Predntermediate (the Third Rditiou)” at Thang
Firsily, through the book “Now Hoadway Prodntermedial: (Ihe Third Rdition}”- ø culture- related material, the teacher ought to help the students understand more about cultural values and be aware of cultural differences That is, the students may be pointed out whether positive or negative potilenes
alegies are acceplable or preferable in Piiglish or in Vielnarnese
in certain conversational activities, They should grasp the reality that some linguistic expressions which are appropnate in English cannot be interpreted in Vietnamese and vice versa
Secondly, teaching a language with its functions, or speech acts rather than structures should be emphasized by teachers in fact, most students who have the knowledge of structures only can make something grammatically emrcel bul cullurally inappropriate or impolite, In real life communication, to be polite or show respect is more important than the meaning of words
together Thus, the teacher is suggested to instmnct students about what to say and how to say
politely ia English in a certain situation, Polite or appropriate utterances should be subtly introduced in a way that language functions are focuses as well as foun
Finally, when toaching ““New Headway Pre-Tnlermodiale (the Third Rdition)” Isachers are advised to create chances of social interactions for students because one of the best ways to teach social Linglish is through social situations Under the teacher’s instruction, students are given situations and cncouraged to join the conversations, Through daily conversations the teacher may help them recognize which utterances are acceptable or polite in English
Clearky, English which belongs to Western cultures is quite different from Vietnamese or
Kastem cultures Therefore, when teaching politeness ot politeness strategies used in
communication, tcachers rust have a deep understanding about Exyglish speaking cultures which
Trang 30batter comprehend the different ways of speaking by people from différent cultures, thus helping climinate ethnic stereotypes and misunderstandings
Cultural knowledge is obviously an important key for Vietnamese students to succeed in learning English because second language learning is second culture leaming, In order to acquire the second langnage- English, it is necessary to leam not only linguistic knowledge and interaction skills but also knowledge of the culture, Cultural factors are included in the course designs in universities and schools today When understanding the cultural factors students have chances to
expose themselves {o native speaking environments Normally, Vietnamese students tend to
employ English based on their own cultural experience and thus, cause misinterpretation in communication ‘I'hey sometimes appear impolite, unfriendly or even hostile by chance Llence,
lo cormmunicats well across cules sturfonis rmst, be aware of their own culture and the Engtish culture as well, especially the hidden parts of the targct culture including politeness stratzgics used in everyday conversations Politeness is really an important part in all social interactions The author of this study aims to investigate and draw oul the important role of positive and negative politeness strategies in conversational activities of the course book “New Headway”
(Pre-Intermediate-I'he 'Third Kdition) by John and Liz Soars so as fo improve the teaching of
communication in English
3 Aims of the Study
The study is carried out to achieve the following objectives
- ‘To find out the important roles of politeness in social communication, especially in
oross-cultural cornmnnication
- ‘To identify positive and negative politeness strategies in most typical contextual enviroumionts in tho conversational activitics of the course hook “New Headway”
(Pre-Intermediate- The Third Edition)
+ To suggest some effective and cfficiont ways af teaching positive and nogative
politeness strategies
- To collect and design potential cross-cultural activitics and cxcreiscs to help students
avoid misinterpretation in cross-cultural communication
Trang 31always consider negative politeness as a polite and formal way of communicating, Meanwhile, Kastem people tend to use positive politeness in almost all inferactions ‘Ihat is why when teaching politeness strategies used in conversational activities of “New Lleadway Pre- Intermediate (ite Third Edition)” the Wacher should know boul this difference to help avoid miscommunication Also, it should be noted that it is necessary to teach cross-culture and polileness for the students so lal the sludents can overcome all difficullies or cullure shock in
real-life communication
In conclusion, leaching Tinglish should not be separated from teaching ils cullure and ils politeness strategies, In order to help the students, especially the ones at TLU to acquire English effectrvely while using the course book “New ileadway Pre-intermediate (the ‘Third tidition)”, polilencss strategies shauld be highlighted by teacher Some of the effective ways for studying and understanding politcness of English will be prescntcd in cultural cxcreiscs and activities on
politeness in the next section
7, Exercises and activitics for the course book “New Headway” (Pre-Intermediate
level)
Exercise 1: Greeting
1 Study these dialogues and answer the following questions
1 Which dialogue is the most polite? Why?
2 Which dialogue is the least polite? Why?
3 In which situation is cach dialogue uscd?
Dialogue 1
A: Hello, Mary How are yau?
B: Fine, thank you, And you?
A: Not bad, thanks
Dialogue 2
Trang 32batter comprehend the different ways of speaking by people from différent cultures, thus helping climinate ethnic stereotypes and misunderstandings
Cultural knowledge is obviously an important key for Vietnamese students to succeed in learning English because second language learning is second culture leaming, In order to acquire the second langnage- English, it is necessary to leam not only linguistic knowledge and interaction skills but also knowledge of the culture, Cultural factors are included in the course designs in universities and schools today When understanding the cultural factors students have chances to
expose themselves {o native speaking environments Normally, Vietnamese students tend to
employ English based on their own cultural experience and thus, cause misinterpretation in communication ‘I'hey sometimes appear impolite, unfriendly or even hostile by chance Llence,
lo cormmunicats well across cules sturfonis rmst, be aware of their own culture and the Engtish culture as well, especially the hidden parts of the targct culture including politeness stratzgics used in everyday conversations Politeness is really an important part in all social interactions The author of this study aims to investigate and draw oul the important role of positive and negative politeness strategies in conversational activities of the course book “New Headway”
(Pre-Intermediate-I'he 'Third Kdition) by John and Liz Soars so as fo improve the teaching of
communication in English
3 Aims of the Study
The study is carried out to achieve the following objectives
- ‘To find out the important roles of politeness in social communication, especially in
oross-cultural cornmnnication
- ‘To identify positive and negative politeness strategies in most typical contextual enviroumionts in tho conversational activitics of the course hook “New Headway”
(Pre-Intermediate- The Third Edition)
+ To suggest some effective and cfficiont ways af teaching positive and nogative
politeness strategies
- To collect and design potential cross-cultural activitics and cxcreiscs to help students
avoid misinterpretation in cross-cultural communication
Trang 334 Methodolegy
The major method that the author has employed is quantitative with the reference to qualitative method as this sindy is mainly about the practical aspects of cross-cultural communication, AD the cansidcrations and conclusions arc based on the analysis and referonec
‘he main procedures are:
- Reference to publications
= Discussion with supervisor
- Discussion with colleagues
- Discussion with students
- Personal obscrvatrous
5 Design of the study
The study is divided into threc parts
Part Fis the introduction which presents the rationale, aims of study, scope of the study and methodology
Part IT is the development which consists of three chaplers Chapter 1 pravides the theoretical background on language and culture, communicative competence, speech act and politeness strategies Chapter 2 analyzes positive and negative politeness strategies found in the conversational activities of the course book “New ITeadway” (Pre- Intermediate-The Third Edition) in tenns of ficquency of positive and negative politeness strategies used in such functions as “Requesting”, “Making suggestion”, “Responding”,
“fnviting” and Social behavior” Tt also pays allenion to the influnce of S-IT relationships on politeness strategies, Chapter 3 gives the implications for learning and teaching politeness strategies for students at ‘Thang Long University, supplementary
and activities for erass-cuttural study
Part iifis the conclusion which summatizes the study and gives some Limitations
of the study and suggestions for further research.
Trang 34batter comprehend the different ways of speaking by people from différent cultures, thus helping climinate ethnic stereotypes and misunderstandings
Cultural knowledge is obviously an important key for Vietnamese students to succeed in learning English because second language learning is second culture leaming, In order to acquire the second langnage- English, it is necessary to leam not only linguistic knowledge and interaction skills but also knowledge of the culture, Cultural factors are included in the course designs in universities and schools today When understanding the cultural factors students have chances to
expose themselves {o native speaking environments Normally, Vietnamese students tend to
employ English based on their own cultural experience and thus, cause misinterpretation in communication ‘I'hey sometimes appear impolite, unfriendly or even hostile by chance Llence,
lo cormmunicats well across cules sturfonis rmst, be aware of their own culture and the Engtish culture as well, especially the hidden parts of the targct culture including politeness stratzgics used in everyday conversations Politeness is really an important part in all social interactions The author of this study aims to investigate and draw oul the important role of positive and negative politeness strategies in conversational activities of the course book “New Headway”
(Pre-Intermediate-I'he 'Third Kdition) by John and Liz Soars so as fo improve the teaching of
communication in English
3 Aims of the Study
The study is carried out to achieve the following objectives
- ‘To find out the important roles of politeness in social communication, especially in
oross-cultural cornmnnication
- ‘To identify positive and negative politeness strategies in most typical contextual enviroumionts in tho conversational activitics of the course hook “New Headway”
(Pre-Intermediate- The Third Edition)
+ To suggest some effective and cfficiont ways af teaching positive and nogative
politeness strategies
- To collect and design potential cross-cultural activitics and cxcreiscs to help students
avoid misinterpretation in cross-cultural communication
Trang 356 Tmpli
ons for teaching positive and negative politeness strategies Apparently, having good knowledge of politeness strategies is essential in language Wwaching process and politeness strategics help to keep the conversations geing in a stooth, natural and effzctve way,
Therefore, good methods for teaching culture in gencral and politeness in particular in foreign language teaching need to be focused and discussed, especially when teaching the
communicative couse book
Long University (TLU)
ew Tleadway Predntermediate (the Third Rditiou)” at Thang
Firsily, through the book “Now Hoadway Prodntermedial: (Ihe Third Rdition}”- ø culture- related material, the teacher ought to help the students understand more about cultural values and be aware of cultural differences That is, the students may be pointed out whether positive or negative potilenes
alegies are acceplable or preferable in Piiglish or in Vielnarnese
in certain conversational activities, They should grasp the reality that some linguistic expressions which are appropnate in English cannot be interpreted in Vietnamese and vice versa
Secondly, teaching a language with its functions, or speech acts rather than structures should be emphasized by teachers in fact, most students who have the knowledge of structures only can make something grammatically emrcel bul cullurally inappropriate or impolite, In real life communication, to be polite or show respect is more important than the meaning of words
together Thus, the teacher is suggested to instmnct students about what to say and how to say
politely ia English in a certain situation, Polite or appropriate utterances should be subtly introduced in a way that language functions are focuses as well as foun
Finally, when toaching ““New Headway Pre-Tnlermodiale (the Third Rdition)” Isachers are advised to create chances of social interactions for students because one of the best ways to teach social Linglish is through social situations Under the teacher’s instruction, students are given situations and cncouraged to join the conversations, Through daily conversations the teacher may help them recognize which utterances are acceptable or polite in English
Clearky, English which belongs to Western cultures is quite different from Vietnamese or
Kastem cultures Therefore, when teaching politeness ot politeness strategies used in
communication, tcachers rust have a deep understanding about Exyglish speaking cultures which
Trang 364 Methodolegy
The major method that the author has employed is quantitative with the reference to qualitative method as this sindy is mainly about the practical aspects of cross-cultural communication, AD the cansidcrations and conclusions arc based on the analysis and referonec
‘he main procedures are:
- Reference to publications
= Discussion with supervisor
- Discussion with colleagues
- Discussion with students
- Personal obscrvatrous
5 Design of the study
The study is divided into threc parts
Part Fis the introduction which presents the rationale, aims of study, scope of the study and methodology
Part IT is the development which consists of three chaplers Chapter 1 pravides the theoretical background on language and culture, communicative competence, speech act and politeness strategies Chapter 2 analyzes positive and negative politeness strategies found in the conversational activities of the course book “New ITeadway” (Pre- Intermediate-The Third Edition) in tenns of ficquency of positive and negative politeness strategies used in such functions as “Requesting”, “Making suggestion”, “Responding”,
“fnviting” and Social behavior” Tt also pays allenion to the influnce of S-IT relationships on politeness strategies, Chapter 3 gives the implications for learning and teaching politeness strategies for students at ‘Thang Long University, supplementary
and activities for erass-cuttural study
Part iifis the conclusion which summatizes the study and gives some Limitations
of the study and suggestions for further research.
Trang 371 Abstract
Nowadays, when language serves as a means of communication, English has become indispensable means of international communication, Everybody wants to leam and use iinglish for various purposes However, a large proportion of Vietnamese stufenls have not yel been sueeessfid in communication as they may fail to understand the conversation or cannot express exactly what they want to
Awareness of politeness strategies used in language is then a suitable way to help slucdents be more successfill in every day conversations
‘his study is to focus on positive and negative politeness strategies in conversations of the couse book “Naw Headway PreInferncdiats (Ths Third Rdition)”, with an aim lo help the sludents at Thang Long University improve their awareness of posilive and negative politeness strategies in conversational activities in the course book mentioned above, thus to apply these slralegies in their everyday conversations in English
In the course book “New Headway Pre-Intermediate (Ihe ‘Third Edition)”, typical
conversation activities ae classified into “Requasting”, “Making suggestions”, “Inviling” and
“Sovial behaviors” and then analyzed mainly in the light of the politeness theories of Brown & Levinson and Nguyen Quang ‘I'he research shows that the frequency of positive and negative pofilencss stralegics depends not only on the purpose of the interactions but also onthe relationship between speakers and hearers in communication
Last but not Izast, some suggestions for lcaming and tcaching positive and negative
politeness strategies are also presented
Keywords: politeness, politeness strategies, positive politeness strategies, negative politeness
stralegivs
2 Introduction
People use language differently ta communicate with cach other They may express sane
meaning with various different fumetions of speech These differences are contributed to social
factors, Understanding social conventions and paying attention to such concepts as politeness and faco, which aro importan to members in a partionlar cullure, will coriainly enable us to