Luận văn improving business performance at petrolimex chemicals limited company

DAT HOC QUOC GIA HA NOT KHOA QUAN TRI VA KINH DOANH NGUYEN TAI LONG NANG CAO HIEL QUA HOAT DONG KINH DOANH CUA CONG TY TNHH HOA CHAT PETROLIMEX IMPROVING BUSINESS PERFORMANCE AT P

DAT HOC QUOC GIA HA NOT

KHOA QUAN TRI VA KINH DOANH

NGUYEN TAI LONG

NANG CAO HIEL QUA HOAT DONG KINH DOANH CUA

CONG TY TNHH HOA CHAT PETROLIMEX

IMPROVING BUSINESS PERFORMANCE

AT PETROLIMEX CHEMICALS LIMITED COMPANY

LUẬN VĂN THẠC SĨ QUẢN TRI KINH DOANH

IIA NOI - 2020

ĐẠI HỌC QUỐC GIA HA NOT

KHOA QUAN TRI VA KINH DOANH

NGUYEN HAI LONG

NANG CAO HIEU QUA HOAT DONG KINH DOANH CUA

CONG TY TNIHI HÓA CHÁT PETROLIMEX

IMPROVING BUSINESS PERFORMANCE

AT PETROLIMEX CHEMICALS LIMUTED COMPANY

Chuyên ngành: Quản trị kinh doanh

Mã số: 8340101.01

LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH

NGƯỜI IƯỚNG DẪN KIIOA HỌC: PGS.TS IOANG DINII PIM

TIẢ NỘI - 2020

DECLARATION

The author continns that the thesis's research outcomes result from the author's

independent work during the study and research period, and it is not yet published in other's

search and arhele

The other's research results and documentation (extraction, table, figure, forma, and another document) used in the thesis are correctly cited, and permission (if required) is given

The author is responsible for the Thesis Asscssment Committee, Hanoi School of

Business and Management, and the laws for the declaration mentioned above

Hanoi, Junc 30, 2020

NGUYEN HAI LONG

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

ACKNOWLEDGEMENTS

First of all, I would like to express any sincere thanks to Assoc, Prof! Dr Hoang Dinh Phi, for his patience, motivation, inspiration, passion, and vast knowledge, continuously supporting ms throughout the study course and thasis research

Besides the primary instructor, I would like to thank the HSB faculty and suppart staff to study and research my thesis

T want fo thank the Board of Di

ors of Pelrotimex Chemical Co, Lid, and my coticagucs for crcating all conditions for me to implement the topic and use the unit's data

to complete the article

Mairily, T world like to thank my family for all the suppor and encouragement dung this Master's couse and in my life

Hanoi June 30", 2020

NGUYEN HAI LONG

ACKNOWLEDGEMENTS

First of all, I would like to express any sincere thanks to Assoc, Prof! Dr Hoang Dinh Phi, for his patience, motivation, inspiration, passion, and vast knowledge, continuously supporting ms throughout the study course and thasis research

Besides the primary instructor, I would like to thank the HSB faculty and suppart staff to study and research my thesis

T want fo thank the Board of Di

ors of Pelrotimex Chemical Co, Lid, and my coticagucs for crcating all conditions for me to implement the topic and use the unit's data

to complete the article

Mairily, T world like to thank my family for all the suppor and encouragement dung this Master's couse and in my life

Hanoi June 30", 2020

NGUYEN HAI LONG

LIST OF TABLES, CHARTS, AND DIAGRAMS

‘Table 2 10: Salary and income of the company's officers and employees from 2017 to

Table 2 11: Indicators reflecting the profitability of the company from 2017 to 2013 53

‘fable 2 12: Indicators for evaluating the efficiency of using assets of the company from

Chart 2 5; indicators for evaluating the efficiency of cost management of the company

CHAPTER Uk SOLUTIONS TO IMPROVE BUSINESS PERFORMANCE

OF PETROLIMEX CIVEMICALS COMPANY LIMITED

3.1 Development orientation of Petrolimex Chemicals Co., Ltd in the future

3.1.1 The main goals of the company - - 62 3.1.2 Modium and long tonm đevcÏoprtiznL suategy - - - 62 3.2 Several solutions to improve the business performance of Petrolimex Chemicals Co., Ltd - - 63 3.2.1 Solution to inerzase revenue 63

3 Thư solution to inercasing cost-cfficicnoy

3.2.3 The solution to inereasing the efficiency of labor Use ene

3.2.4 The solution to inereasing the efficiency of capital use - 69 3.2.5 Solution on risk management 72 3.3 Some recommendations for effective implementation of the above solutions 7

ACKNOWLEDGEMENTS

First of all, I would like to express any sincere thanks to Assoc, Prof! Dr Hoang Dinh Phi, for his patience, motivation, inspiration, passion, and vast knowledge, continuously supporting ms throughout the study course and thasis research

Besides the primary instructor, I would like to thank the HSB faculty and suppart staff to study and research my thesis

T want fo thank the Board of Di

ors of Pelrotimex Chemical Co, Lid, and my coticagucs for crcating all conditions for me to implement the topic and use the unit's data

to complete the article

Mairily, T world like to thank my family for all the suppor and encouragement dung this Master's couse and in my life

Hanoi June 30", 2020

NGUYEN HAI LONG

LIS? OF ABBREVIATIONS

1 ‘the urgency of the topic

2 The rescarch objectives of the lopic

Object and scope of the study ,.nsnentnenenminnnene

3

4 Research question

5 Research methods

5.1 Data collection methods

5 2 Data analysis method

6 The significance of the topic

7, Structure of the topie

CHAPTER L THEORETICAL BASIS OF BUSINESS PERFORMANCE

1.1 Overview of business performance

1.1.1 The concept of business pzrforttanee

1.1.2 Distinguish between business performance and results

1.1.3 The persuasive nature of business operations

1.1.4 Classification of business performance .0

L.LS The Necessity and Meaning of Improving Business Operations

1.2 Content and consumption indicators in business performance analysis

1.2.1 Content analysis of business rcsulla

1.2.2 Qveral] effECẲ co th nh HH Hang g0 re

1.3 Evaluate the efficizncy of inpt resOtToss

1.3.1 Effective use Of Labor acssenmenninenenmienees

1.3.2 Effective use of fixed assets

1.3.3 Effective use of Tiquid assets

1.4, Factors affecting business perfortmanee

1.5 Content and anaLytical methods s. sec

Chart 2 6: Indicators for evaluating the efficiency of using the labor of the company for

Diagram 2 5: The import process of Petrolinex Chemical Co., Ltd

Diagram 2 6: The management process of suppliets and contactors of Petrolimex

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

LIS? OF ABBREVIATIONS

Chart 2 6: Indicators for evaluating the efficiency of using the labor of the company for

Diagram 2 5: The import process of Petrolinex Chemical Co., Ltd

Diagram 2 6: The management process of suppliets and contactors of Petrolimex

LIST OF TABLES, CHARTS, AND DIAGRAMS

‘Table 2 10: Salary and income of the company's officers and employees from 2017 to

Table 2 11: Indicators reflecting the profitability of the company from 2017 to 2013 53

‘fable 2 12: Indicators for evaluating the efficiency of using assets of the company from

Chart 2 5; indicators for evaluating the efficiency of cost management of the company

LIST OF TABLES, CHARTS, AND DIAGRAMS

‘Table 2 10: Salary and income of the company's officers and employees from 2017 to

Table 2 11: Indicators reflecting the profitability of the company from 2017 to 2013 53

‘fable 2 12: Indicators for evaluating the efficiency of using assets of the company from

Chart 2 5; indicators for evaluating the efficiency of cost management of the company

LIST OF TABLES, CHARTS, AND DIAGRAMS

‘Table 2 10: Salary and income of the company's officers and employees from 2017 to

Table 2 11: Indicators reflecting the profitability of the company from 2017 to 2013 53

‘fable 2 12: Indicators for evaluating the efficiency of using assets of the company from

Chart 2 5; indicators for evaluating the efficiency of cost management of the company

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

1 ‘the urgency of the topic

2 The rescarch objectives of the lopic

Object and scope of the study ,.nsnentnenenminnnene

3

4 Research question

5 Research methods

5.1 Data collection methods

5 2 Data analysis method

6 The significance of the topic

7, Structure of the topie

CHAPTER L THEORETICAL BASIS OF BUSINESS PERFORMANCE

1.1 Overview of business performance

1.1.1 The concept of business pzrforttanee

1.1.2 Distinguish between business performance and results

1.1.3 The persuasive nature of business operations

1.1.4 Classification of business performance .0

L.LS The Necessity and Meaning of Improving Business Operations

1.2 Content and consumption indicators in business performance analysis

1.2.1 Content analysis of business rcsulla

1.2.2 Qveral] effECẲ co th nh HH Hang g0 re

1.3 Evaluate the efficizncy of inpt resOtToss

1.3.1 Effective use Of Labor acssenmenninenenmienees

1.3.2 Effective use of fixed assets

1.3.3 Effective use of Tiquid assets

1.4, Factors affecting business perfortmanee

1.5 Content and anaLytical methods s. sec

LIST OF TABLES, CHARTS, AND DIAGRAMS

‘Table 2 10: Salary and income of the company's officers and employees from 2017 to

Table 2 11: Indicators reflecting the profitability of the company from 2017 to 2013 53

‘fable 2 12: Indicators for evaluating the efficiency of using assets of the company from

Chart 2 5; indicators for evaluating the efficiency of cost management of the company

CHAPTER Uk SOLUTIONS TO IMPROVE BUSINESS PERFORMANCE

OF PETROLIMEX CIVEMICALS COMPANY LIMITED

3.1 Development orientation of Petrolimex Chemicals Co., Ltd in the future

3.1.1 The main goals of the company - - 62 3.1.2 Modium and long tonm đevcÏoprtiznL suategy - - - 62 3.2 Several solutions to improve the business performance of Petrolimex Chemicals Co., Ltd - - 63 3.2.1 Solution to inerzase revenue 63

3 Thư solution to inercasing cost-cfficicnoy

3.2.3 The solution to inereasing the efficiency of labor Use ene

3.2.4 The solution to inereasing the efficiency of capital use - 69 3.2.5 Solution on risk management 72 3.3 Some recommendations for effective implementation of the above solutions 7

ACKNOWLEDGEMENTS

First of all, I would like to express any sincere thanks to Assoc, Prof! Dr Hoang Dinh Phi, for his patience, motivation, inspiration, passion, and vast knowledge, continuously supporting ms throughout the study course and thasis research

Besides the primary instructor, I would like to thank the HSB faculty and suppart staff to study and research my thesis

T want fo thank the Board of Di

ors of Pelrotimex Chemical Co, Lid, and my coticagucs for crcating all conditions for me to implement the topic and use the unit's data

to complete the article

Mairily, T world like to thank my family for all the suppor and encouragement dung this Master's couse and in my life

Hanoi June 30", 2020

NGUYEN HAI LONG

1 ‘the urgency of the topic

2 The rescarch objectives of the lopic

Object and scope of the study ,.nsnentnenenminnnene

3

4 Research question

5 Research methods

5.1 Data collection methods

5 2 Data analysis method

6 The significance of the topic

7, Structure of the topie

CHAPTER L THEORETICAL BASIS OF BUSINESS PERFORMANCE

1.1 Overview of business performance

1.1.1 The concept of business pzrforttanee

1.1.2 Distinguish between business performance and results

1.1.3 The persuasive nature of business operations

1.1.4 Classification of business performance .0

L.LS The Necessity and Meaning of Improving Business Operations

1.2 Content and consumption indicators in business performance analysis

1.2.1 Content analysis of business rcsulla

1.2.2 Qveral] effECẲ co th nh HH Hang g0 re

1.3 Evaluate the efficizncy of inpt resOtToss

1.3.1 Effective use Of Labor acssenmenninenenmienees

1.3.2 Effective use of fixed assets

1.3.3 Effective use of Tiquid assets

1.4, Factors affecting business perfortmanee

1.5 Content and anaLytical methods s. sec

LIST OF TABLES, CHARTS, AND DIAGRAMS

‘Table 2 10: Salary and income of the company's officers and employees from 2017 to

Table 2 11: Indicators reflecting the profitability of the company from 2017 to 2013 53

‘fable 2 12: Indicators for evaluating the efficiency of using assets of the company from

Chart 2 5; indicators for evaluating the efficiency of cost management of the company

LIS? OF ABBREVIATIONS

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

1 ‘the urgency of the topic

2 The rescarch objectives of the lopic

Object and scope of the study ,.nsnentnenenminnnene

3

4 Research question

5 Research methods

5.1 Data collection methods

5 2 Data analysis method

6 The significance of the topic

7, Structure of the topie

CHAPTER L THEORETICAL BASIS OF BUSINESS PERFORMANCE

1.1 Overview of business performance

1.1.1 The concept of business pzrforttanee

1.1.2 Distinguish between business performance and results

1.1.3 The persuasive nature of business operations

1.1.4 Classification of business performance .0

L.LS The Necessity and Meaning of Improving Business Operations

1.2 Content and consumption indicators in business performance analysis

1.2.1 Content analysis of business rcsulla

1.2.2 Qveral] effECẲ co th nh HH Hang g0 re

1.3 Evaluate the efficizncy of inpt resOtToss

1.3.1 Effective use Of Labor acssenmenninenenmienees

1.3.2 Effective use of fixed assets

1.3.3 Effective use of Tiquid assets

1.4, Factors affecting business perfortmanee

1.5 Content and anaLytical methods s. sec

1 ‘the urgency of the topic

2 The rescarch objectives of the lopic

Object and scope of the study ,.nsnentnenenminnnene

3

4 Research question

5 Research methods

5.1 Data collection methods

5 2 Data analysis method

6 The significance of the topic

7, Structure of the topie

CHAPTER L THEORETICAL BASIS OF BUSINESS PERFORMANCE

1.1 Overview of business performance

1.1.1 The concept of business pzrforttanee

1.1.2 Distinguish between business performance and results

1.1.3 The persuasive nature of business operations

1.1.4 Classification of business performance .0

L.LS The Necessity and Meaning of Improving Business Operations

1.2 Content and consumption indicators in business performance analysis

1.2.1 Content analysis of business rcsulla

1.2.2 Qveral] effECẲ co th nh HH Hang g0 re

1.3 Evaluate the efficizncy of inpt resOtToss

1.3.1 Effective use Of Labor acssenmenninenenmienees

1.3.2 Effective use of fixed assets

1.3.3 Effective use of Tiquid assets

1.4, Factors affecting business perfortmanee

1.5 Content and anaLytical methods s. sec

LIS? OF ABBREVIATIONS

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

Chart 2 6: Indicators for evaluating the efficiency of using the labor of the company for

Diagram 2 5: The import process of Petrolinex Chemical Co., Ltd

Diagram 2 6: The management process of suppliets and contactors of Petrolimex

1.5.2 Analytical method 17 1.6 Directions and measures ta ismprove business performance 2L CHAPTER I BUSINESS PERFORMANCE ANALYSIS OF PETROLIMEX CHEMICALS COMPANY LID

2.2.2 Characteristics of industrial chemical trading .30

2.3 Analyzing the business performance of Petrolimex Chemical Co, Ltd in the period

2.4 Analysis of the criteria for evaluating the business performance of Petrolimex

CHAPTER Uk SOLUTIONS TO IMPROVE BUSINESS PERFORMANCE

OF PETROLIMEX CIVEMICALS COMPANY LIMITED

3.1 Development orientation of Petrolimex Chemicals Co., Ltd in the future

3.1.1 The main goals of the company - - 62 3.1.2 Modium and long tonm đevcÏoprtiznL suategy - - - 62 3.2 Several solutions to improve the business performance of Petrolimex Chemicals Co., Ltd - - 63 3.2.1 Solution to inerzase revenue 63

3 Thư solution to inercasing cost-cfficicnoy

3.2.3 The solution to inereasing the efficiency of labor Use ene

3.2.4 The solution to inereasing the efficiency of capital use - 69 3.2.5 Solution on risk management 72 3.3 Some recommendations for effective implementation of the above solutions 7

CHAPTER Uk SOLUTIONS TO IMPROVE BUSINESS PERFORMANCE

OF PETROLIMEX CIVEMICALS COMPANY LIMITED

3.1 Development orientation of Petrolimex Chemicals Co., Ltd in the future

3.1.1 The main goals of the company - - 62 3.1.2 Modium and long tonm đevcÏoprtiznL suategy - - - 62 3.2 Several solutions to improve the business performance of Petrolimex Chemicals Co., Ltd - - 63 3.2.1 Solution to inerzase revenue 63

3 Thư solution to inercasing cost-cfficicnoy

3.2.3 The solution to inereasing the efficiency of labor Use ene

3.2.4 The solution to inereasing the efficiency of capital use - 69 3.2.5 Solution on risk management 72 3.3 Some recommendations for effective implementation of the above solutions 7