Luận văn a research on quality of postgraduate join programs at international school vietnam national university

Lunghwa University of Science and Technology Graduate School of Business and Management Thesis for a Master’s Degree A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONA

Lunghwa University of Science and Technology

Graduate School of Department of Business

Administration Thesis for a Master’s Degree

A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONAL SCHOOL — VIETNAM

NATIONAL UNIVERSITY

Graduate Student: Nguyen Lam Chien

Supervisor 1: Assoc Prof Chir-Ho Chang (LHU) Supervisor 2: Dr Pham Thi Lien (VNU-IS)

Hanoi, 12/2017

Lunghwa University of Science and

Technology

Graduate School of Business and Management

Thesis for a Master’s Degree

A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONAL SCHOOL — VIETNAM

NATIONAL UNIVERSITY

Graduate Student: Nguyen Lam Chien

Supervisor 1: Dr Pham Thi Lien Supervisor 2: Assoc Prof Chir-Ho Chang

2017/12

4.2 Quality management and assurance

4.2.1 Quality management for postgraduate join programs at VNU-IS

Staif for postgraduate program:

4.4.3 Evaluation and assessmen

CHAPTER 5 ANALYSIS AND RECOMMENDATIONS

Yor Factor 1: [raining objectives and program

Factor 2: Teaching and Learning activitie:

Factor 3: Facilities and Infrastructure

Factor 4: Training management

APPENDIX 2

APPENDIX 3

Table of Contents

List of Figures 3

FULL NAMES OF ACRONYMS

CHAPTER 1 INTRODUCTION

1.1 Ratonale of the thests

1.2 Aims and targets of the research

1.3 Questions of the research

1.4 Tentative research methodologie:

1.5 Contributions of the thesis

1.6 Structure of the thests

17 Scope of the research

CHAPTER 2 LITERATURE REVIEW

2.1.3.1 Quality as exceptional or as excellenc

2.1.3.2 Quality as perfection or consistency

2.1.3.3 Quality as fitness far purpose

2.2.3, Factors influence to training service quality

CHAPTER 3, RESEACRH MODEL AND METHODOLOGIES

3.1 A training quality model

3.2 Questions for the rescarch and assumption:

3⁄8 Analysis of questionaires using SPSS software

CHAPTER 4 SERVICE QUALITY OF POSTGRADUATE JOIN PROGRAMS AT

VNU-I 55 4.1 Introduction of the postgraduate join programs at VN

4.2 Quality management and assurance

4.2.1 Quality management for postgraduate join programs at VNU-IS

Staif for postgraduate program:

4.4.3 Evaluation and assessmen

CHAPTER 5 ANALYSIS AND RECOMMENDATIONS

Yor Factor 1: [raining objectives and program

Factor 2: Teaching and Learning activitie:

Factor 3: Facilities and Infrastructure

Factor 4: Training management

APPENDIX 2

APPENDIX 3

4.2 Quality management and assurance

4.2.1 Quality management for postgraduate join programs at VNU-IS

Staif for postgraduate program:

4.4.3 Evaluation and assessmen

CHAPTER 5 ANALYSIS AND RECOMMENDATIONS

Yor Factor 1: [raining objectives and program

Factor 2: Teaching and Learning activitie:

Factor 3: Facilities and Infrastructure

Factor 4: Training management

APPENDIX 2

APPENDIX 3

4.2 Quality management and assurance

4.2.1 Quality management for postgraduate join programs at VNU-IS

Staif for postgraduate program:

4.4.3 Evaluation and assessmen

CHAPTER 5 ANALYSIS AND RECOMMENDATIONS

Yor Factor 1: [raining objectives and program

Factor 2: Teaching and Learning activitie:

Factor 3: Facilities and Infrastructure

Factor 4: Training management

APPENDIX 2

APPENDIX 3

Acknowledgements First of all, I would like to send my most sincerely thankful to the Postgraduate Join

Program named EMBA between International School - Vietnam National University,

Hanoi and Tamghwa University of Science and Technology- Taiwan, Both institutions have granted scholarship me for the whole cohort and have created favorable conditions for me to pursue the Course

Secondly, I would like to express my heartfelt gratitude to all the lecturers, doctors, professors trom both instituhons who have transferred updated and valuables skills and

knowledge to me, and my classmates, my colleagues af VNU-1S, VNU-iS’ staff in charge

ofthe EMBA class and lochnician, who have helped me wuch in studying and researching

Thirdly, without my family’s help, 1 would have not been able to take the Course and ‘Thesis ‘This is a good chance to send my thankful to may family

1 would like to Lake this opporlunity lo sond my spoviat hanks ta my supervisor Dr Pham Thj Lien trom VNU-l§ and Assoc Prof, Chir-Ho Chang fiom LHU for their valuable and enthusiastic guidance, consultancy, supervision as well as feedbacks to complete the Thesis

Onee again, thank you very much.

Authorizatian Agreement

Authorization of Thesis of Lunghwa University of Science and ‘Technology

This authorization gives right Lo usc the Aulhor’s Copyright, as the Author sludies at the

Graduate School of Business and Management in Lunghwa University of Science and

‘Technology, and has completed this ‘Thesis for a Master’s Degree, in June, 2017

‘Title of Thesis: A research on quality of postgraduate join programs at International School - Vietnam Natioual University

Supervisor 1; Assoc Prof Chir-Ha Chang

Supervisor 2 Dr Pham Thi Lién

Authorization:

I The Author, Nguyen Lam Chien, agrees to allow Lunghwa University of Science and

‘Technology to use this ‘Thesis, without payment, to be copied, and to be reproduced as a book Lunghwa 1: iversity of Science ani Technology tas the right to reproduce the

Thesis

ML

The Author, Nguyen Lam Chien, agroes to follow Rule 1 and kecp this Thesis in the Lunghwa University of Science and Technology Data Base The Thesis will be put on the internet, sent by wire and in other ways, for people fo read, download, transmit, print, or use

Lunghwa University of Science and Technology has the right to distribute the Thesis

1 Rule I and Rule Li do not limit the Author’s copyright ‘The Author retains the Thesis copyright The Author verifies that he/she is responsible for the creation of this Thesis, and holds the sole copyright that does not inftinge upon other copyrights If any dispute arises about the copyright, the Author accepts all legal responsibility

Condition for Copyright payment :

Date for publication on the Internet (yyyy/mmy/dd):

Author: Nguyen Lam Chien

Signature :

Date Signed (yyyy/mm/dd):

iv

Xeywords: Postgraduale join prograrns; quabty, Inprovement; Recornmendations, Vietnam national University — International school; VNU-IS, FBA, EMBA; MIM, MKT

ABSTRACT

Tille: A research on quality of postgraduate joint programs at International

School - Vietnam National University

Pages: 128

School: Lunghwa University of Science and Technology

Department: Graduate School of Business and Management

Time: 2017/12

Tegree: Master

Researcher: Nguyen Lam Chien

Advisor 1: Assec Prof Chir-Ho Chang

Advisor 2: Dr Pham Thi Lien

This Thesis is about the quality of postgradualc programs at VNU-IS Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs

The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs,

In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation The average response of all questions and is 4.48/5 ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS However, there are a lat of things need to

be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi,

ABSTRACT

Tille: A research on quality of postgraduate joint programs at International

School - Vietnam National University

Pages: 128

School: Lunghwa University of Science and Technology

Department: Graduate School of Business and Management

Time: 2017/12

Tegree: Master

Researcher: Nguyen Lam Chien

Advisor 1: Assec Prof Chir-Ho Chang

Advisor 2: Dr Pham Thi Lien

This Thesis is about the quality of postgradualc programs at VNU-IS Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs

The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs,

In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation The average response of all questions and is 4.48/5 ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS However, there are a lat of things need to

be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi,

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

ABSTRACT

Tille: A research on quality of postgraduate joint programs at International

School - Vietnam National University

Pages: 128

School: Lunghwa University of Science and Technology

Department: Graduate School of Business and Management

Time: 2017/12

Tegree: Master

Researcher: Nguyen Lam Chien

Advisor 1: Assec Prof Chir-Ho Chang

Advisor 2: Dr Pham Thi Lien

This Thesis is about the quality of postgradualc programs at VNU-IS Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs

The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs,

In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation The average response of all questions and is 4.48/5 ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS However, there are a lat of things need to

be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi,

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

Authorizatian Agreement

Authorization of Thesis of Lunghwa University of Science and ‘Technology

This authorization gives right Lo usc the Aulhor’s Copyright, as the Author sludies at the

Graduate School of Business and Management in Lunghwa University of Science and

‘Technology, and has completed this ‘Thesis for a Master’s Degree, in June, 2017

‘Title of Thesis: A research on quality of postgraduate join programs at International School - Vietnam Natioual University

Supervisor 1; Assoc Prof Chir-Ha Chang

Supervisor 2 Dr Pham Thi Lién

Authorization:

I The Author, Nguyen Lam Chien, agrees to allow Lunghwa University of Science and

‘Technology to use this ‘Thesis, without payment, to be copied, and to be reproduced as a book Lunghwa 1: iversity of Science ani Technology tas the right to reproduce the

Thesis

ML

The Author, Nguyen Lam Chien, agroes to follow Rule 1 and kecp this Thesis in the Lunghwa University of Science and Technology Data Base The Thesis will be put on the internet, sent by wire and in other ways, for people fo read, download, transmit, print, or use

Lunghwa University of Science and Technology has the right to distribute the Thesis

1 Rule I and Rule Li do not limit the Author’s copyright ‘The Author retains the Thesis copyright The Author verifies that he/she is responsible for the creation of this Thesis, and holds the sole copyright that does not inftinge upon other copyrights If any dispute arises about the copyright, the Author accepts all legal responsibility

Condition for Copyright payment :

Date for publication on the Internet (yyyy/mmy/dd):

Author: Nguyen Lam Chien

Signature :

Date Signed (yyyy/mm/dd):

iv

ABSTRACT

Tille: A research on quality of postgraduate joint programs at International

School - Vietnam National University

Pages: 128

School: Lunghwa University of Science and Technology

Department: Graduate School of Business and Management

Time: 2017/12

Tegree: Master

Researcher: Nguyen Lam Chien

Advisor 1: Assec Prof Chir-Ho Chang

Advisor 2: Dr Pham Thi Lien

This Thesis is about the quality of postgradualc programs at VNU-IS Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs

The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs,

In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation The average response of all questions and is 4.48/5 ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS However, there are a lat of things need to

be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi,

Xeywords: Postgraduale join prograrns; quabty, Inprovement; Recornmendations, Vietnam national University — International school; VNU-IS, FBA, EMBA; MIM, MKT

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

Xeywords: Postgraduale join prograrns; quabty, Inprovement; Recornmendations, Vietnam national University — International school; VNU-IS, FBA, EMBA; MIM, MKT

4.2 Quality management and assurance

4.2.1 Quality management for postgraduate join programs at VNU-IS

Staif for postgraduate program:

4.4.3 Evaluation and assessmen

CHAPTER 5 ANALYSIS AND RECOMMENDATIONS

Yor Factor 1: [raining objectives and program

Factor 2: Teaching and Learning activitie:

Factor 3: Facilities and Infrastructure

Factor 4: Training management

APPENDIX 2

APPENDIX 3

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

ABSTRACT

Tille: A research on quality of postgraduate joint programs at International

School - Vietnam National University

Pages: 128

School: Lunghwa University of Science and Technology

Department: Graduate School of Business and Management

Time: 2017/12

Tegree: Master

Researcher: Nguyen Lam Chien

Advisor 1: Assec Prof Chir-Ho Chang

Advisor 2: Dr Pham Thi Lien

This Thesis is about the quality of postgradualc programs at VNU-IS Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs

The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs,

In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation The average response of all questions and is 4.48/5 ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS However, there are a lat of things need to

be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi,

Xeywords: Postgraduale join prograrns; quabty, Inprovement; Recornmendations, Vietnam national University — International school; VNU-IS, FBA, EMBA; MIM, MKT

Table of Contents

List of Figures 3

FULL NAMES OF ACRONYMS

CHAPTER 1 INTRODUCTION

1.1 Ratonale of the thests

1.2 Aims and targets of the research

1.3 Questions of the research

1.4 Tentative research methodologie:

1.5 Contributions of the thesis

1.6 Structure of the thests

17 Scope of the research

CHAPTER 2 LITERATURE REVIEW

2.1.3.1 Quality as exceptional or as excellenc

2.1.3.2 Quality as perfection or consistency

2.1.3.3 Quality as fitness far purpose

2.2.3, Factors influence to training service quality

CHAPTER 3, RESEACRH MODEL AND METHODOLOGIES

3.1 A training quality model

3.2 Questions for the rescarch and assumption:

3⁄8 Analysis of questionaires using SPSS software

CHAPTER 4 SERVICE QUALITY OF POSTGRADUATE JOIN PROGRAMS AT

VNU-I 55 4.1 Introduction of the postgraduate join programs at VN

Xeywords: Postgraduale join prograrns; quabty, Inprovement; Recornmendations, Vietnam national University — International school; VNU-IS, FBA, EMBA; MIM, MKT

Table of Contents

List of Figures 3

FULL NAMES OF ACRONYMS

CHAPTER 1 INTRODUCTION

1.1 Ratonale of the thests

1.2 Aims and targets of the research

1.3 Questions of the research

1.4 Tentative research methodologie:

1.5 Contributions of the thesis

1.6 Structure of the thests

17 Scope of the research

CHAPTER 2 LITERATURE REVIEW

2.1.3.1 Quality as exceptional or as excellenc

2.1.3.2 Quality as perfection or consistency

2.1.3.3 Quality as fitness far purpose

2.2.3, Factors influence to training service quality

CHAPTER 3, RESEACRH MODEL AND METHODOLOGIES

3.1 A training quality model

3.2 Questions for the rescarch and assumption:

3⁄8 Analysis of questionaires using SPSS software

CHAPTER 4 SERVICE QUALITY OF POSTGRADUATE JOIN PROGRAMS AT

VNU-I 55 4.1 Introduction of the postgraduate join programs at VN

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

Acknowledgements First of all, I would like to send my most sincerely thankful to the Postgraduate Join

Program named EMBA between International School - Vietnam National University,

Hanoi and Tamghwa University of Science and Technology- Taiwan, Both institutions have granted scholarship me for the whole cohort and have created favorable conditions for me to pursue the Course

Secondly, I would like to express my heartfelt gratitude to all the lecturers, doctors, professors trom both instituhons who have transferred updated and valuables skills and

knowledge to me, and my classmates, my colleagues af VNU-1S, VNU-iS’ staff in charge

ofthe EMBA class and lochnician, who have helped me wuch in studying and researching

Thirdly, without my family’s help, 1 would have not been able to take the Course and ‘Thesis ‘This is a good chance to send my thankful to may family

1 would like to Lake this opporlunity lo sond my spoviat hanks ta my supervisor Dr Pham Thj Lien trom VNU-l§ and Assoc Prof, Chir-Ho Chang fiom LHU for their valuable and enthusiastic guidance, consultancy, supervision as well as feedbacks to complete the Thesis

Onee again, thank you very much.

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

Acknowledgements First of all, I would like to send my most sincerely thankful to the Postgraduate Join

Program named EMBA between International School - Vietnam National University,

Hanoi and Tamghwa University of Science and Technology- Taiwan, Both institutions have granted scholarship me for the whole cohort and have created favorable conditions for me to pursue the Course

Secondly, I would like to express my heartfelt gratitude to all the lecturers, doctors, professors trom both instituhons who have transferred updated and valuables skills and

knowledge to me, and my classmates, my colleagues af VNU-1S, VNU-iS’ staff in charge

ofthe EMBA class and lochnician, who have helped me wuch in studying and researching

Thirdly, without my family’s help, 1 would have not been able to take the Course and ‘Thesis ‘This is a good chance to send my thankful to may family

1 would like to Lake this opporlunity lo sond my spoviat hanks ta my supervisor Dr Pham Thj Lien trom VNU-l§ and Assoc Prof, Chir-Ho Chang fiom LHU for their valuable and enthusiastic guidance, consultancy, supervision as well as feedbacks to complete the Thesis

Onee again, thank you very much.

ABSTRACT

Tille: A research on quality of postgraduate joint programs at International

School - Vietnam National University

Pages: 128

School: Lunghwa University of Science and Technology

Department: Graduate School of Business and Management

Time: 2017/12

Tegree: Master

Researcher: Nguyen Lam Chien

Advisor 1: Assec Prof Chir-Ho Chang

Advisor 2: Dr Pham Thi Lien

This Thesis is about the quality of postgradualc programs at VNU-IS Afler reviewing documents, official letters, reports and sent out to more than 400 postgraduate students and alumni fiom academic year fiom 2011 to 2017, the Author has reecived 214 responees and pointed out the strengthnesses to be continued and promoted; Weaknesses and issues that need to be improved and enhanced for these programs

The questionnaire includes 5 factors with 31 questions scaled from 1 to 5 for students to assess the postgraduate programs,

In general, postgraduate students and alumni are satisfied with the programs Only 3 responses 1 for the 3 questions: lclurcrs convey subject contents clearly, facilities and infiastructure and you are well-promoted after graduation The average response of all questions and is 4.48/5 ‘The 2 questions that has highest assessment is the last 2 questions: you are salisfisd with the training and service quatily of VNU-IS: 4.85 and you are satisfied with the program: 4.81, it means that the students and alumni assessed quite exactly and most of them are satisfied with the training and service quality and the program of VNU-IS However, there are a lat of things need to

be updated, enhanced and improved to have the competitivencss with other master programs forn aother univerisities in Hanoi,

Table of Contents

List of Figures 3

FULL NAMES OF ACRONYMS

CHAPTER 1 INTRODUCTION

1.1 Ratonale of the thests

1.2 Aims and targets of the research

1.3 Questions of the research

1.4 Tentative research methodologie:

1.5 Contributions of the thesis

1.6 Structure of the thests

17 Scope of the research

CHAPTER 2 LITERATURE REVIEW

2.1.3.1 Quality as exceptional or as excellenc

2.1.3.2 Quality as perfection or consistency

2.1.3.3 Quality as fitness far purpose

2.2.3, Factors influence to training service quality

CHAPTER 3, RESEACRH MODEL AND METHODOLOGIES

3.1 A training quality model

3.2 Questions for the rescarch and assumption:

3⁄8 Analysis of questionaires using SPSS software

CHAPTER 4 SERVICE QUALITY OF POSTGRADUATE JOIN PROGRAMS AT

VNU-I 55 4.1 Introduction of the postgraduate join programs at VN

Acknowledgements First of all, I would like to send my most sincerely thankful to the Postgraduate Join

Program named EMBA between International School - Vietnam National University,

Hanoi and Tamghwa University of Science and Technology- Taiwan, Both institutions have granted scholarship me for the whole cohort and have created favorable conditions for me to pursue the Course

Secondly, I would like to express my heartfelt gratitude to all the lecturers, doctors, professors trom both instituhons who have transferred updated and valuables skills and

knowledge to me, and my classmates, my colleagues af VNU-1S, VNU-iS’ staff in charge

ofthe EMBA class and lochnician, who have helped me wuch in studying and researching

Thirdly, without my family’s help, 1 would have not been able to take the Course and ‘Thesis ‘This is a good chance to send my thankful to may family

1 would like to Lake this opporlunity lo sond my spoviat hanks ta my supervisor Dr Pham Thj Lien trom VNU-l§ and Assoc Prof, Chir-Ho Chang fiom LHU for their valuable and enthusiastic guidance, consultancy, supervision as well as feedbacks to complete the Thesis

Onee again, thank you very much.

Approval Form of Oral Examination Committee

Lunghwa University of Science and Technology Graduate School of Business and Management

Nguyen Lam Chien has submitted

His Master’s Thesis

A research on quality of postgraduate joint programs at International

School - Vietnam National University

This thesis has been accepted by the Oral Examination Commilice

ORAL EXAMINATION COMMITTEE

Table of Contents

List of Figures 3

FULL NAMES OF ACRONYMS

CHAPTER 1 INTRODUCTION

1.1 Ratonale of the thests

1.2 Aims and targets of the research

1.3 Questions of the research

1.4 Tentative research methodologie:

1.5 Contributions of the thesis

1.6 Structure of the thests

17 Scope of the research

CHAPTER 2 LITERATURE REVIEW

2.1.3.1 Quality as exceptional or as excellenc

2.1.3.2 Quality as perfection or consistency

2.1.3.3 Quality as fitness far purpose

2.2.3, Factors influence to training service quality

CHAPTER 3, RESEACRH MODEL AND METHODOLOGIES

3.1 A training quality model

3.2 Questions for the rescarch and assumption:

3⁄8 Analysis of questionaires using SPSS software

CHAPTER 4 SERVICE QUALITY OF POSTGRADUATE JOIN PROGRAMS AT

VNU-I 55 4.1 Introduction of the postgraduate join programs at VN