Giao tiếp với khách du lịch nước ngoài và viết báo cáo từ các cuộc phỏng vấn

Giao tiếp với khách du lịch nước ngoài và viết báo cáo từ các cuộc phỏng vấn

It is said that practice makes perfect, that’s why we have home works,assignments, etc… when we study English object This KS1 project is not anexception in order to improve our all-sided English skills In previous tasks we hadknown to get information effectively then analyzing them, we also learned to work

in both small and big groups, how to share work equally among members, how togather individuals into an united one, etc All of these will be very helpful for ourprofession in the future, and this time is for other important skill: communicatingwith foreign tourists and writing report from the interviews

As the ones who are studying tourism, this project brings us a valuablechance to approach one of the most important factors in tourism: tourists This isalso our motivation to do the project

After 2 weeks working together, we completed this interview report incollaboration of 2 members It contains our enthusiasm and our effort in collectingand synthesizing information in order to get the best result We two include:

1 Tô Hồng Nhung, who is responsible for:

+ Also the results

+ Recommendations and Conclusion

II, Interview questions

1, Places:

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Temple of Literature – Quoc Tu Giam Street.

2, The way tourists were approached:

At the beginning, while sightseeing round and round the lake, we saw manytourists Taking time to check whether they were free of not, each of us took turns

to ask for the tourists’ helps

While interviewing, we did not only focus on the answer, but also receivedthe extra comments of the foreigners, their feelings and some interestinginformations they shared

After doing with the interview, we gave each tourist a little handicraftdragonfly made by bamboo as for their helps

3, Attitudes of interviewees and communication problems:

For the foreigner speaking English, they were very social and friendly Butsome of the foreigners refused to do the interview because there were too manystudents chose the same place with us Some showed their real interests withinterviewers, some just answered quickly to continue their plan Some just smiled(and we understood that’s a refuse), some totally ignored us,

For the foreigner who could speak a little English, we used some bodylanguages and simple words to explain what we wanted to ask, and they answeredquickly At first they were surprised, but then they understood and sympathizedwith us

While taking photos with guests, we discussed about some gestures should

be used For example, the gesture showed “Victory” in Vietnam (V) has differentmeanings to some other cultures In America, it means “Peace and Love” (we have

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already learned that in Intercultural Communication) But in Europe, we have to be very careful, because showing it in different side of the hand shows bad meaning

Some foreigners spoke too fast and used their accent voice that we had to try hard to understand by speaking separated words

Sometimes, approaching the tourists might lead to misunderstanding Because in Vietnam, there are many beggars, street vendors, etc…approaching, following tourists, so some interviewees quickly refused and showed their uncomfortable expression just when they saw us (and we indeed did not a chance to say anything)

4, Questionnaire

Name: Tô Hồng Nhung and Đỗ Thị Tuyết Trinh

Class: A3K15 Group 2

PERSONAL BACKGROUND:

 Name: ………

 Nationality:………

 Age: ………

 Sex: ………

 Independent or group traveler: ………

QUESTIONS 1 Is this the first time you visit Vietnam? A Yes B No 2 Where do you come from? A Asia B Europe C America D Africa E Australia 3 Why did you choose Vietnam? A Travel B Visit relative, friends,… Project – KS1

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C A A

BC

A A A A C A

BC

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Asia 14,28% Europe 28,57% America 28,57% Autralia 21,43% Africa 7,15%

As can be seen, this doughnut chart presents the different origin of eachinterviewee: Asia, Europe, America, Australia and Africa

Among 5 continents, Europe and America have the biggest percentage ofpersons, which were outlined These two aspects both account for 28,57% of 14interviewees

The proportion of Australian is slightly smaller than those first top 3 in 14foreigners, comes in at 21,42% people came from the land of kangaroo

28,57% originated in Asia, and African makes up only 7,15% of the data

This chart shows the fact that the target markets of Vietnam tourism are:Europe (especially France), America (especially USA), Australia China, Korea,Japan are 3 toppers of Asia marker for Vietnam In conclusion, wherever the touristcomes from, all the professional of tourism field should behave the same and trybest to take advantages in this competitive field

Reasons for travel

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Travel 42,88%

Visit relative/ friends 14,28% Others

14,28%

Bussiness/ Work 28,56%

This pie chart shows the reason for traveling to Vietnam of 14 interviewed.There are 5 aspects: Travel (proper traveling); Travel to visit relatives or friends;Travel for work or Business and Other reasons

As can be seen, the reason for “just travel” comes in at 42.88%, is the largestproportion Business or work reason accounts for 28.56%, is the second largepercentage The amount of tourists who want to travel for visiting relatives orfriends, or for other reasons are rather small The percentages of those 2 reasons arethe same with 14.28% for each

In short, traveling is the most-chosen reason of tourists coming to Viet Nam.This shows that Vietnam is always an interesting place in Asia to visit

Places visited or intend to visit

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4 0

2 4 6 8

Beaches Historical

places

Nature Reserve

Heritages Others

I ntend

to visit Visited

This bar chart shows the number of 14 tourists’ chosen places in Vietnam Itcontains 5 aspects: Historical destination, Heritages, Nature Reserve, Beaches andOther choices

It can be seen that the 2 tops of the chart are historical places and heritages 8

of 14 interviewees chose places related to history for their travel and the samepeople with the heritages in which 4 tourists visited them, the rest marked thosedestinations as their next schedules With nearly four thousand-age-old culture, it iseasy to understand why Vietnam has so many famous historical sites that attractmost tourists, such as Dien Bien Phu, Cu Chi Tunnel, Hoa Lo Jail, etc Besidehistorical places, travelers were excited and eager to see the heritages because oftheir unique and huge cultural values

The next most chosen place is beaches Two people traveled there and liked them alot, three people said that they planned to go there in near future Indeed,Vietnamese beaches are always attractive destinations cause with the seashorelengthens over 3,500 kilometers, many of our beaches ranked high position amongthe most beautiful beaches in the world like Mui Ne and the Emerald of Water NhaTrang… The same amount of people chose or will choose nature reserve as theirbeloved places

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interviewees of this chart

In sum, the choices of tourists are rather various but they all have the samepoint of expectations to experience the originality and specialty of VietnamTourism when they come here

Sources of information

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Travel Agency Reference Others

The chart illustrates the way tourists used to get information about

Vietnamese tourism There are many sources that they may use and one person can

use more than one way to find out the data so we only synthesize the following 5

main sources of information: Internet; Tourists have experience themselves; Travel

Agency; through Reference and Other sources of information

As shown in the chart, there is half of interviewees searched information

from internet This ratio ranks at the first place among those 5 sources We all

know that internet is very popular in the world nowadays which you can find nearly

everything That’s why most tourists used it to find out information they needed

Specially, there are 6 tourists who had known Vietnam before through their

previous visits These visitors seemed to be rather knowledgeable of Vietnamese

tourism such as where to go, for how long, the best hotels to stay, etc Getting

information through reference for 5 over 14 tourists selected That’s not a small

number It shows the strength of the word of mouth Four travelers used

information from travel agency and only 2 people got it from other sources which

is the smallest ratio compared with the rest 4 aspects

Still with these 14 interviewees, there is 78,57% of them said that the sources

of information they got were really helpful, 21,43% remaining evaluated them not

actually very useful

Accommodation

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Hotel/ Motel 71,44%

Home-stay 14,28%

Others 14,28%

The chart represents the information on the ratio of tourists using kinds ofaccommodation Although their choices are rather different, there are two mainkinds of lodgings that most chosen: Hotels or Motels; Home-staying and someother kinds for the aspect “Others”

According to this pie chart, hotel and motel were mainly chosen by thetravelers, which accounting for 71,44% There was much smaller percentage useshome-stay (14,28%) that is equal to the proportion of using other lodging

Altogether, foreign tourists often choose hotels or motels during their stay.The reason might be the variety of quantity and quality of these accommodations inVietnam There are many kinds of hotels range from 1 to 5 stars that can satisfy thelodging needs of most tourists Moreover, hotel is such lodging most popular inVietnam, not home-staying or other ones That is why the ratio of using these kinds

is so far smaller than using hotels or motels

Quality of accommodation

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Very good 7,14%

Good 57,14%

Normal 35,72%

The chart above describes the tourists’ evaluation about the quality ofaccommodation in Vietnam There is a difference among 3 estimations: Very good,Good and Normal

Also with 14 interviewees, there were 8 people said the quality of Vietnameseaccommodation’s good, accounting for 57,14% which ranks the largest ratio in thechart 35,72% of them evaluated the quality normal or acceptable The evaluationfor “very good quality” only comes in at 7,14% - the smallest proportion

In general, the pie chart shows a satisfactory result, but we still need toimprove the better service to satisfy all the needs of tourists as much as we can

The quality of the food was evaluated the best of cuisine in Vietnam Almost all ofthe rates shared between very good (6) and good (7) that must continue to improve

in the future Food service’s votes maintain the same for every level (4 and 5), atthe medium side Food sanitary has the lowest rate: only 1 vote for very good, 4 forgood, while normal is 9, the biggest number This result shows the weakness incuisine of Vietnam

Summing up, the problems of food service and sanitary have to be solve toupgrade the position of Vietnam

Means of transportation chosen by 14 foreigners

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As can be seen, this bar chart presents the number of foreigner (in 14) used each mean of transportation

Bus is considered the best choice of transportation for tourist come to

Vietnam, especially for those chose group tour This is the reason why bus peaked

at 8, the highest bar of the chart.

Stay at the second place, 6 interviewees chose different means of transportation

from the chart Cyclo, motorcycled taxi were chosen…according to their reason to come, time and situations.Taxi has become more and more popular all over the

world and also Vietnam because of its convenience 6 in 14 tourists chose taxi to

arrive their desired places However, many comments in negative way were

received about taxi service in Vietnam,

The third place shared between train and bicycle, recorded at 5 What better way to

travel a long distance than a train with reasonable price Far away from pollution and long for a ride, bicycle becomes the best choice to cycle around the place Because the waterway in Vietnam has not increased to catch up with the

development of the world, the number of persons used boat stay at 3, the lowest

rate of the chart

The results prove that in the future, the quality of transportation must be improved, especially taxi and boat to attract more tourist

Shopping and entertainment

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Tried/Satisfied 57,14%

Tried/Not satisfied 14,29% Not yet 28,57%

ENTERTAINTMENT

Tried/Satisfied 35,71%

Tried/Not Satisfied 42,86% Not yet 21,43%

The two pie charts compare the differences between shopping andentertainment of foreigners in Vietnam It divided into 3 kinds: foreigners tried theservice and satisfied, tried and not satisfied and some have never tried before

Shopping has the greater percentage of persons tried and satisfied, makes up57,14%, more than half of 14 people; while the percentage of entertainment is onlystayed at 32 of shopping The number of people tried and did not satisfy withshopping service is less than entertainment about 28% The reasons for these are: akind of entertainment in Vietnam are not various and catches up with neighbors in

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the South East Asia On the other hand, Vietnamese handicrafts are sophisticatedand productive: ceramics, silk…

For the new comers, the percentage recorded at about 25% for both kinds

In general, both kinds of service in Vietnam are not as populated as thepotentiality of Vietnam tourism

Things impressed foreigner the most

People 35,71% Landscape 28,57% Foods 21,43% Others 14,29%

The pie chart shows the proportion of things impressed tourist the most inVietnam In general, they are divided into 4 main visible elements: people,landscape, foods and others

The greatest percentage of the chart accounts for 35,71%, belongs to people.Since The Open State in 1990, tourism has been becoming one of the quintessentialsectors of Vietnam economy Vietnamese people were commented to be friendly,enthusiastic, hard-working and willing to learn

Known as the small country with huge natural resources, landscape attract 28,57%tourist the most With many international culture heritages, 4000-thousand-yearhistory, sight-seeing tour and historical tour are two main kinds for landscaping inVietnam

Foods were recorded at 21,43%, and others were recorded at 14,29%, illustrate thevarious interests of tourists

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