Final report evaluation of csr implementation status and suggestions for improving csr practices at phenikaa university

This report airs to evaluate Phenikaa's efforts in contributing to economic, social, and environmental development, while also raising awareness among the community and stakeholders abou

EVALUATION OF CSR IMPLEMENTATION STATUS AND

SUGGESTIONS FOR IMPROVING CSR PRACTICES AT

PHENIKAA UNIVERSITY

Subject: Corporate Social Responsibility

Lecturer: Trương Mỹ Diễm

Group: PEACE

5 Trịnh Thị Kiều Linh 2254010067 100%

3 ANALYSIS AND EVALUATION OF THE CURRENT IMPLEMENTATION

OF CORPORATE SOCIAL RESPONSIBILITY (CSR) AT PHENIKAA

4 RECOMMENDATIONS FOR IMPROVING CSR IMPLEMENTATION AT

LIST OF FIGURES

Figure 1: Phertikaa University LOO .ccccsssccsssscescsssscecssssscscssscecscssscecsesseceessssesseseeseesesseeseeessseeesseseeeeees

In fharlciislsli/isnn 7

Figure 5: Chart Comparing Employment Contract Ratios and Salaries at Phenikaa University 9 Figure 6: Decision on Issuance of Undergraduate Admission ReQulations .cscseccssssceccssscsceseeees 15 Figure 7: Free Drinking Water Facilities at Phenikaa ỦniversIfy co 27

Figure 8: “Warm Winter in Mountains Areas” program in Cao Bang proVince .-‹-.s.<+ 32

Figure 10: Phenikaa University welcoming over 600 students, teachers and parents to participate inthe

Open Day 2024 Progra

Figure 11: Employers interacting with students at Phenikaa Career Fair

Figure 17: Road map Phenikaa University P88

LIST OF TABLES

Table 1 : Evaluation ofthe Impact of Labour Practices Issues ơn Phenikaa Universify

Table 2 : Evaluation of Phenikaa University's Management of Labour Practices Issues

Table 3 : Importance of Labour Practices Issues for Current and Future Development of Pherikaa

Table 4 : Evaluation of the Impact of Consumer-Related Issues on Phenikaa Ủniversify 19 Table 5 : Evaluation of Phenikaa University's Management of Consurrer-Related Issues .s000 22 Table 6: Importance of Consurmer-Related Issues for Current and Future Development of Phenikaa

Table 7 : Evaluation of the Impact of Ervirommerial Issues on Phemikaa Universify 28 Table 8: Evaluation of Phenikaa University's Management of Environmerial Issues 30 Table 9: Importance of Environmental Issues for Current and Future Development of Phenikaa

Table 10 : Evaluation of the Impact of Community Involvement and Developrrent Issues on Phenikaa

Table 11 : Evaluation of Phenikaa University's Management of Community Involvement and

Development ISSUCS .csssssssescscsesescsssescssseceessssececssscecsesssesesesssescaescaceessacauasececaessecessessesseeeesseeeseesseceess 39 Table 12 : Importance of Community Involverrent and Development Issues for Current and Future

Development of Phertikaa University 0 cccccssssccsssscscscssscscsesssescssssecsesseceesssseceesseseesessesseseesesseseesseeeess

Table 14 : Continuous Inproverment Phase .cccscscsescssseccsssscecssssecesssssecscssssecesssececessseceeseeceeseseeeeaeees

INTRODUCTION

Education, especially higher education, has a direct connection to sustainable development to some degree Universities must alsotake a more active role in advancing society by incorporating social responsibility into their administration, instruction,

research, services, and public outreach in light of the world’s rapid change

In essence, a variety of functions, including teaching, research, and application transfer, are together referred to as higher education According to a different perspective, higher education provides the fundamental human resources required for

managerrent, planning, design, teaching, and research, acting as a “nurturing system”

for all facets of life Thus, academic knowledge and professional training are the main functions of higher education, allowing graduates to adjust and fit in withthe fast-paced workplace of the world that is changing and accelerating ( According to Truong My Diem 2022)

We conducted an overview of Phenikaa's CSR activities, focusing on sustainable development goals, based on verified information and data to ensure transparency and accuracy This report airs to evaluate Phenikaa's efforts in contributing to economic, social, and environmental development, while also raising awareness among the community and stakeholders about the importance of social responsibility As an independent entity, we provide an objective perspective onthe effectiveness and impact

of these CSR activities and offer constructive recommendations to support Phenikaa in improving and expanding its sustainable initiatives

This report applies the National Standard TCVN ISO 26000: 2013 as a framework for analysis and evaluation of social resporsibility practices

ACKNOWLEDGEMENT

Ourteamis deeply grateful to Lecturer Trrong My Diém for her commitment, wise counsel, andthe tools and opportunities she gave us, all of which enabled us to complete this report as best we could Her expertise and dedication have substantially inqproved our comprehension of CSR and allowed us to successfully apply abstract ideas to practical circurrstances We have developed our research and analytical abilities and acquired insightful knowledge under her direction, enabling us to address this subject thoughtfully and creatively

Although we have done our best, we acknowledge that this report may still have limitations We sincerely welcome any comments and suggestions from Mrs Trrong

My Diém help us improve and enhance our work further

Once again, we would like to express our sincere thanks!

1.2 History

October 10, 2007: Phenikaa University, initially Thanh Tay University, was

November 21, 2018: Officially renamed Phenikaa University by the Prime Minister, marking a major milestone

Present: Aspires to be a leading institution in Asia, offering 32 academic prograrrs with state-of-the-art facilities

1.3 Organizational Structure Diagram

GENERAL MEETING 0F INVESTORS

UNIVERSITY COUNCIL ASSISTANT OFFICE _.——————.~

GENERAL DIRECTOR STRATEGIC COMMITTEE fe = = = —= —= =— ~

COMMUNIST PARTY, LABOR UNION, YOUTH UNION

SCIENTIFIC AND EDUCATIONAL COUNC'

DEPUTY GENERAL

DIRECTOR DEPUTY GENERAL

* Practical Pharmacy * Practical Pharmacy * Administration-

* Practical Clinic + Practical Clinic Equipment

* Service Center + Service Center Management

* Center for Foreign + Center for Foreign * Finance -

Informatics, and Informatics, and Skills Department

Skills (PHENIKAA) (PHENIKAA) * Human Resources

© Training * Faculty of © Phenikaa * interdisciplinary

Gepertment Economics and University Hospital Social Research

Technological * Faculty of Tourism + Gene Research

* Student Affairs Materials Science ¢ Phenikaa Advanced

* Quality Assurance * Faculty of

and Testing Mechanical -

Department Electrical

* Information and Engineering

Library Center * Faculty of Energy

* International and Technology

Training Institute * Faculty of

Mi chip Design Information

Training Center Technology

* Faculty of Interdisciplinary Technology

* Faculty of Medicine

* Faculty of Pharmacy

¢ Faculty of Nursing

* Faculty of Medical Technolo

* Faculty of English Language

* Faculty of Chinese Language

© Faculty of Japanese Language

* Faculty of Eastern Studies

© Faculty of French Language

* Faculty of Biomedical Sciences

* Faculty of Dentistry

* Faculty of Traditional Medicine

¢ Faculty of Basic Sciences

Figure 2: Organizational Structure Diagram of Phenikaa University (Source: Phenikaa

University Website)

2 STAKEHOLDER

2.1 Internal Stakeholders

Leadership: The Board of Directors and university leadership significantly influence strategy, sustainability programs, and student support initiatives such as scholarships, hackathors, and career counseling

Teachers and Staff: Play a vital role by actively participating in CSR activities, proposing innovative ideas, and representing the university in community events, enhancing its reputation

2.2 External Stakeholders

Parents: Key influencers of students’ education, providing financial and emotional

support while shaping school policies through feedback

Employers: Impact curriculum development, brand building, and labor market integration through partnerships

Alnmni: Contribute finances, networking, and feedback, promoting sustainability, community engagement, and job opportunities

Government and Regulators: Shape university compliance and operations through policies, which sometimes require adjustments and additional resources

Academic and Business Partners: Provide funding, opportunities, and innovation, requiring balanced and transparent partnerships to ensure sustainable growth

Competilors: Encourage innovation and quality improvements through market

Shareholders: Provide financial andstrategic support, focusing on profitability and branding, but necessitate balanced governance to avoid over-commercialization

Internal Stakeholders

3 ANALYSIS AND EVALUATION OF THE CURRENT IMPLEMENTATION

OF CORPORATE SOCIAL RESPONSIBILITY (CSR) AT PHENIKAA

UNIVERSITY

3.1 Labors

Phenikaa University is committed to transparent labor policies that comply with ISO 26000 standarcs, International Labour Organization (ILO) conventions, and

Vietnam’s Labor Code With 87.8% of employees on contracts exceeding 24 months,

the university ensures job stability and prohibits discrimination in recruitment, promotion, and reward systems Worren hold 11 out of 62 leadership positions, with an average salary of 23 million VND/month, closely aligned with male counterparts earning 33 million VND/month, adhering to ILO Convention No 111 and Article 8 of the Labor Code

Since 2020, Phenikaa has implemented a “Collective Labor Agreement’, providing

annual salary increases of 5 - 10% and training support during structural adjustments, consistent with Article 42 of the Labor Code The university prioritizes privacy protection, with no recorded violations of personal data confidentiality It fully respects the right to freedom of association, enabling employees to form and join representative organizations to safeguard their rights Accordingtothe 2022 - 2023 annual report, there were no reported cases of dismissal, discrimination, or threats related to exercising this right

HOA UOC LAO DONG TAP THI

Figure 4: Collective Labor Agreement - Phenikaa University (Source: Phenikaa University

Website)

All employees receive timely salary payments, withaverage wages 3.5 times higher than the regional minimum wage Minimum salaries are regularly adjusted to reflect living costs The university enforces a 40-hour workweek, ensures leave entitlements,

and provides matiermity benefits In 2022, 15 female employees fully accessed these rights

Phenikaa prioritizes health and safety through regular medical check-ups, safety training, and maintaining a clean, smoke-free workplace Over 95% of employees undergo annual health examinations, aligning with ILO Convention No 155 and Vietnam’s Labor Code Flexible working hours, childcare programs, and spousal support initiatives are in place to promote work-life balance

The university respects cultural and religious traditions, offering flexible schedules, such as supporting Muslim employees during Rarmadan, consistent with ILO Convention No 169 Comprehensive social, health, and unemployment insurance contributions are made, with continuous improvements in employee welfare

Phenikaa collaborates with Phenikaa Hospital to provide 100% of employees with annual health check-ups It also conducts occupational safety training, emergency response programs, and psychological support initiatives to minimize occupational health risks Special policies protect vulnerable groups, including pregnant women and persons with disabilities

DON VI: TRIEU DONG

a Tỉ lệ người läo động

kí hợp đông kí hợp IN Múc lương tối

đồng trén 24 thang thiéu vung

Figure 5: Chart Comparing Employment Contract Ratios and Salaries at Phenikaa University

(Source: Phenikaa University Website)

During significant organizational changes, the university provides advance notice and consultative meetings to mitigate adverse impacts, in compliance with Article 42 of

Vietnam’s Labor Code It facilitates resources for labor representatives to perform their

roles, granting access to financial and operational information

Phenikaa refrains from partnerships with entities restricting freedom of association and requires compliance with international labor standards from its partners Active participation in local employer organizations fosters social dialogue and broadens corporate social responsibility

The university has developed an integrated Occupational Safety and Health (OSH) management system, encompassing risk assessments, provision of personal protective equipment (PPE), modern firefighting systems, and standardized emergency exits According to the 2022 - 2023 report, risks in high-hazard areas are minimized through

technical and administrative controls In 2022, 12 safety training sessions were conducted, engaging 95% of employees All protective measures at Phenikaa are free, ensuring comprehensive worker protection without financial burden Employees retain the right to refuse hazardous work

Annual training programs such as the “Faculty Development Program” and the

“Effective Management Course” engage over 90% of employees, consistent with ILO

Convention No 142 In 2022, more than 50 faculty and staff members received financial support for advanced training locally and internationally Phenikaa organizes scientific workshops and collaborates with over 30 domestic and international organizations, ensuring lifelong learning and professional development opportunities

of influence

freedom of association, contributing to the protection of employees’ rights

of life

Phenikaa fosters social dialogue and safeguards workers’ rights through collective labor agreements and participation

in representative organizations, reaffirming its commitment to employee welfare

4 Health and safety

The institution creates a safe and clean workplace, offering regular health check-ups, occupational safety training, and risk mitigation initiatives to boost productivity

competencies and

affirming its reputation within the industry

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* quality of

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3 Social : dialogue

employee rights and increases

productivit

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Table 2: Evaluation of Phenikaa University's Management of Labor Practices Issues

How important is this issue for the Immediate proposed actions development of your company now andin | (specific action with indicators

Refining trans parent

to safeguard employee rights Enhancing safe and reasonable

financial support initiatives Establishing regular communication channels

to address conflicts and gather feedback

3.2 Consumers

Phenikaa University adheres to transparent and fair marketing practices in line with

ISO 26000 standards and Vietnam’s Consumer Protection Law Information about

academic programs and scholarships is publicly disclosed on official communication channels, ensuring alignment with actual curricula and avoiding misinformation Tuition fee policies and refund processes are transparent, with no recorded complaints regarding unclear information

unfair terms, and provide comprehensive details on costs, conditions, and student benefits, as per the 2023 Admissions Regulations

The university’s complaint resolution system complies with national and

international stancardcs, ensuring transparency without requiring students to waive legal rights In 2022, over 95% of complaints were resolved on time, with no prolonged disputes Phenikaa has enhanced its online support system, enabling users to access service information and receive autormated feedback notifications, resulting in a comprehensive and efficient support process that improves user experience

BO GIAO DUC VA DAO TAO CONG HOA XA HOI CHU NGHIA VIET NAM TRUONG DAI HOC PHENIKAA Độc lập - Tự do - Hạnh phúc

STI QUYET DINH

Viv Ban hành Quy chế tuyển sinh đại học năm 2023

HIEU TRUONG TRUONG DAI HOC PHENIKAA

Figure 6: Decision on Issuance of Undergraduate Admission Regulations (Source: Phenikaa

University Website)

Phenikaa is committed to providing safe and user-friendly educational services and facilities that comply with national safety standards Laboratories and research facilities

2021 Sustainable Development report, no accidents related to facilities were recorded,

The university provides clear guidance on the safe use of services and facilities, including hazardous chemical labeling and detailed instructions in laboratories Regular training sessiors on occupational safety and equipment use are conducted In 2022, over 90% of natural science students attended 15 safety training sessions, reducing risks and raising awareness of personal safety

To protect health and the environment, Phenikaa prioritizes the use of safe, eco- friendly materials and replaces hazardous chemicals in laboratories The 2022 - 2023 Public Disclosure report highlights significant reductions in health and environment risks due to these measures Chemical storage and transportation systerrs undergo regular inspections to ensure safety during usage

The university promotes sustainable consumption awareness through programs like

“Green Talk” and initiatives to reduce plastic waste Features such as sensor-activated

faucets, dual-flush toilets, and waste sorting and hazardous waste disposal system in laboratories help conserve resources and reduce pollution, The 2022 - 2023 report

demonstrates Phenikaa’s commitment to environmental sustainability through energy-

saving devices like LED lights and high-efficiency air conditioners

Phenikaa limits personal data collection to essential purposes, focusing solely on providing educational services and student support Personal data is not used for other purposes, such as marketing, without explicit consent The 2019 - 2021 Sustainable Development report recorded no violations or complaints related to data misuse

The university’s data management system incorporates strict security measures,

including encryption and firewalls, ensuring that only authorized personnel can access data Security policies are transparently published on the official website, along with contract details for the data protection officer Students have the right to review and update their personal data under the Student Managerrent Regulations, in compliance with legal requirements

Phenikaa ensures the continuous provision of essential services suchas clean water, electricity, internet, and infrastructure, even when users face financial difficulties During the COVID-19 pandemic, the university supported students by offering free dormitory accommodations, drinking water, and internet access, demonstrating solidarity with the student community

The university implements financial aid and fee reduction policies for students in need, including a 20 - 50% tuition fee reduction for eligible students and full dormitory fee waivers for recipients of the Talent Scholarship in 2022 All pricing and service fee information is transparently disclosed on the official website and at support offices, complying with Article 27 of the Consumer Protection Law

Phenikaa guarantees equal service quality without discrimination among student groups The university has invested significantly in infrastructure upgrades, such as expanding high-speed internet coverage and maintaining dormitory facilities In the

2022 - 2023 academic year, the dormitory’s electricity and water systems were upgraded

to prevent prolonged outages, even during extreme weather conditions These activities

reflect the university's commitment to creating a safe, sustainable living and learning

environment for students

Phenikaa continuously fosters awareness of health, safety, and sustainable consumption through educational programs and practical activities Detailed guidelines

on laboratory equipment safety, combined with internationally standardized warning symbols, help students identify potential risks and proper usage methocs These materials are widely disserninated through the online learning management system, ensuring convenience and efficiency in promoting safety awareness

Additionally, flagship research projects, such as developing autonomous vehicles and renewable energy solutions, inspire creativity and social responsibility among students These initiatives not only deliver cutting-edge technological solutions but also emphasize sustainable consumption, helping students understand environmental impact reduction and apply knowledge in real-life contexts

Phenikaa ensures financial transparency in scholarship policies and supports students in managing personal resources effectively through financial counseling sessions The university also organizes health and environrrental protection workshops, providing opportunities for students and the community to increase awareness of waste management, resource conservation, and ecosystem preservation These efforts have

promotes social awareness, and contributes to building a sustainable community

reputation, and

minimizes

complaints,

sustainable prestige

ensures legal compliance

6 Access to

Consistent delivery of

⁄

all conditions teflects a commitment to student support and competitivenes

as autonomous

vehicles,

leadership in educational innovation and Taise societal awareness

Aw are

don

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prograns,

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and no reported complaints

of misinform ation

Facilities and laboratorie

s comply with national safety standards, with no recorded accidents between

saving

have reduced waste and energy consumpti

completed upgrades

to electrical, water, and internet systens

safety, and sustainable consumpti

on are organized, with materials distributed via an online

How important is this issue for the development of your university now and

in future? (not at all = 0; low = 1;

Immediate proposed actions indicators for monitoring the (specific action with

2 Protecting consumers’

health and safety

No accidents were recorded from 2029 to 2021, with safety measures meeting

Increase the frequency of safety training sessions and periodic facility inspections

6 Access to essential

maintained even under challenging conditions, such

established standarcs

deleted course registrations

students

Electricity, water, and

Ensure a contingency budget

is in place to address similar