Câu 111 When giving introduction as a tour escort, which of the following information is not usually included: a. Introduction of the tour b. Introduction of company rules for staff (Đ) c. Introduction of the country/destination d. Introduction of the vehicle (coach) Câu 112 Using umbrella method to give signal and to make it easy for tourists to see you in the crowd mean that: a. None of the above (Đ) b. You are not allowed to use flag c. You are not allowed to dress in a colorful way d. You are not allow to use any other object rather than the umbrella Câu 113 What are arrangement requirements for the content of a tour commentary? a. Timing should be considered in arrangement b. Information should be arranged in a logical order and Timing should be considered in arrangement (Đ) c. Information should be arranged in a logical order d. No structure needed e. All of the answers Câu 114 How can tour guides make their commentary unique? a. By using a monotone voice b. By following only the script c. By adding anecdotes and tailoring content (Đ) d. By avoiding questions Câu 115 What are the main sources of information for commentary? a. All of the answers b. Google c. Wikipedia d. Guide book for each destination and site (Đ) Câu 116 You are leading a group of tourists and now reaching a crossroad. You are supposed to turn right. It is late and you are run out of time now. Now you should: a. Keep your speed, turn right. You don’t want to waste time and tourists know how to walk and see you anyway. b. Wave the flag, point to the right while you are turning right. It saves time and you can make the most use of the flag c. Turn around and shout “attention, we are turning right”. Then keep your speed, turn right to save time d. Stop, doing head count and make sure you have everyone, telling group: “we are turning right” then turn right. This may slow you down (Đ) Câu 117 For problem solving, the best strategies is to: a. Find solution b. Prevent problems from happening with careful preparation, planning and precaution (Đ) c. Blame problems on others d. Distract the tourists’ attention Câu 117 For problem solving, the best strategies is to: a. Find solution b. Prevent problems from happening with careful preparation, planning and precaution (Đ) c. Blame problems on others d. Distract the tourists’ attention Câu 118 Your group is now having dinner. The foods have come out as stated in the contract with enough quantity and good quality. However, some of your tourists are not familiar with the taste and start complaining. In order to make them happy, you use your power as a tour guide to ask the restaurant change the food (without extra charge). In order to make you happy, the restaurant accepts that request. In this situation you do not balance the benefit of: a. The group b. Individual tourist c. Partner (trả lời không đúng) d. Tour guide e. Company Câu 119 When is the best time to deliver commentary during a long-haul tour? a. First 2 hours before coach starts in morning b. After lunchtime c. All of the answers (trả lời không đúng) d. Before lunchtime Câu 120 When solving problems in a tour you should NOT: a. Ensure the legal safety for tour guide(trả lời không đúng) b. Balance the benefits of the group, individual tourist, company, partner, and tour guide c. Hide information of danger, discomfort, inconvenience in order not to make tourists scared (trả lời không đúng) d. Ensure the accomplishment of the tour itinerary when solving problem e. Set priority in finding solution Câu 121 You have a group of 27 American tourists going to Ha Long Bay from Hanoi. When you call the driver to confirm the itinerary and the kind of coach the night before departure you know that the coach is a 29-seater (having 29 seats). You should: a. Do nothing as you have enough space for everyone (driver, you, and tourists) (trả lời không đúng) b. Call your operator to ask for another coach of bigger capacity (more seat) c. Start planning room and space in the coach for luggage d. Call the coach company to ask for bigger coach Câu trả lời không đúng Câu 122 What is a key technique for effective storytelling? a. Using facial expressions and gestures (Đ) b. Using complex vocabulary c. Speaking quickly to fit more information d. Including multiple characters Câu 123 Why are sensory awareness exercises effective in tours? a. They are quick to organize b. They connect tourists with the environment (Đ) c. They focus only on visual experiences d. They require minimal preparation Câu 124 You are instructed to briefly tell about the itinerary of the day before moving the coach, name and expected length of time to each site before moving to the new site. You feel that: a. It is annoying to tourists telling them what they knew already b. It is not necessary as tourists have itinerary with them and you cannot control the length of time to each site c. It is a waste of time as tourists will know everything when the day ends anyway d. It is good as tourists want to know for sure what will happen as there may be last minute change in the itinerary due to unavoidable condition. Knowing the itinerary and the expected time to each site can help tourists plan their own activities. (Đ) Câu 125 Which of the following statements is correct about team building? a. In team building activities, group members have to cooperate with each other to compete with other groups (Đ) b. In team building activities, group members have to compete with each other c. People need to be physically fit (strong) to be able to take part in team building activities d. Any activities that bring fun for a large group of people are considered team building activities Câu 126 Which of the following is NOT one of the works in managing tourists luggage a. Count and confirm number of tourists and number of luggage b. Do security scanning of the luggage (Đ) c. Confirm with driver the number of luggage will be in the baggage hold d. Announce luggage insurance and liability policy Câu 127 What is the purpose of warming up in storytelling? a. To set the scene and atmosphere (Đ) b. To show all the props c. To make the audience laugh d. To introduce new vocabulary Câu 128 What is the main purpose of warm-up activities on a coach? a. To introduce game rules b. To cheer up the guests (Đ) c. To provide cultural information d. To start competitions Câu 129 You are making tour introduction as an on-site guide. Which of the followings is not necessary to include in the introduction: a. The itinerary and timing b. A small talk to get to know your tourists c. Your name and background d. Types of currency used in your country (Đ) Câu 130 When planning a Gala Dinner, what is crucial for the tour guide to include? a. Music performances and team-building games (Đ) b. Only team-building games c. Extended meal time d. A detailed itinerary of the entire tour Câu 131 Which of the following statements is correct about entertainment on coach? a. Entertainment is the main thing you do in a tour because when on tour tourists just want to relax and to be entertained b. The activities help you relax and do not have to talk when you are tired or not well prepared to give commentary c. In doing entertainment you can jump into the main game like group singing competition, bingo, IQ quiz d. Entertainment can be organized any time but most preferably in the afternoon when it is too tiring for guests to get information (Đ) Câu 132 A tour guide plans to spend 30 minutes delivering a tour commentary. How many words should they prepare in advance? a. 4200 - 5400 words b. 2800 - 4000 words c. 3600 - 4500 words (Đ) d. 2400 - 3200 words Câu 133 You are planning a team building game in which people in a team have to move one big balloon with one group member on top of the balloon. It is very hard for the person on top of the balloon to keep balance and stay on the top of the balloon when the balloon is moved/rolled. Group that moves/rolls the balloon for 50 meters in the shortest time is the winner. This team building activity is most suitable for: a. Office staff aging from 24 to 40 (Đ) b. All of the above c. Senior people aging from 50 and above d. School students aging from 6 to 10 Câu 134 What is the main purpose of team-building activities in a tour? a. To improve relationships and performance(Đ) b. To emphasize competition only c. To entertain participants d. To create individual achievements Câu 135 You are planning a team building game in which people in a team have to move one big balloon with one group member on top of the balloon. It is very hard for the person on top of the balloon to keep balance and stay on the top of the balloon when the balloon is moved/rolled. Group that moves/rolls the balloon for 50 meters in the shortest time is the winner. This team building activity is designed to: a. Increase the cooperation among group members (trả lời không đúng) b. Make all people in a company or organization compete and fight with each other c. All of the above d. Build trust among group members Câu 136 Muslim (or Islamic) tourists always want: a. Vegetarian foods b. Halal foods (Đ) c. Dry foods d. Kosher foods Câu 137 After checking in and going through security, you brought your group to the departure gate as specified in the boarding pass. It is now 09:00. Boarding is at 10:00. You should: a. Keep talking to your tourists every 10 minutes to stay alert for delay, gate change, flight cancellation b. Keep asking ground staff every 10 minutes to stay alert for delay, gate change, flight cancellation c. Keep checking the information screen for delay, gate change, flight cancellation (Đ) d. Take a rest and give your tourists some privacy as they are now at the gate and the airplane is not going away Câu 138 A flight using an airplane with 100 seats. 120 tickets were sold and confirmed, 120 passengers show up at the airport to check in. The passengers who are most likely to be denied boarding are: a. People who bought economy ticket and arrive early b. People who bought economy ticket and arrive on time (Đ) c. People who bought full fare economy ticket and arrive on time d. None of the above
Trang 1ĐÁP ÁN TRẮC NGHIỆM NGHIỆP VỤ HƯỚNG DẪN DU LỊCH HM43 - 03 TÍN CHỈ - SOẠN NGÀY 11.02.2025 - DÀNH CHO ĐỢT MỞ MÔN
a Double check and inform the tour operator, suggesting that the coach should
A flight using an airplane with 100 seats 120 tickets were sold and
confirmed, 120 passengers show up at the airport to check in.
a Passengers will share seats so all 120 passengers can fit in
b It is much likely that 20 passengers will be denied boarding (Đ)
c It is much likely that the flight will be cancelled
d The airline will arrange 20 extra seats
Câu 3
A flight using an airplane with 100 seats 120 tickets were sold and
confirmed, 120 passengers show up at the airport to check in.
a This flight is considered: oversold
b This flight is considered: overbooked (Đ)
c This flight is considered: overboarded
Trang 2d This flight is considered: overloaded
a Ask tourists not to decide who will stay with whom
b Call hotel to make reservation
c Call hotel to confirm the booking and inform the group ETA (Đ)
d Ask tourists to check their belongings to make sure nothing is left behindCâu 6
According to road transportation law 2018: “driver is not allowed to work more than 10 hours/day and not allowed to drive for more than 4 hours continuously” It means that you can plan to:
a Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 4 p.m (Đ)
b Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 7 p.m
c Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 6 p.m
d Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 5 p.m
Câu 7
After reaching a new site after a long walk, tour guide should:
a Do head count to make sure everyone is there
b Wait till everyone has arrive and then start the commentary
Trang 3c Start giving commentary right away
d B&C (Đ)
Câu 8
As a tour conductor you:
a Change the itinerary if it is not so convenient to tourists
b Change the itinerary if it is not logical
c Follow the itinerary and make sure all sites in the itinerary are covered (Đ)
d Change the itinerary if it is not logical and Change the itinerary if it is not so convenient to tourists
c None of the options is correct (Đ)
d Your tourism industry
Câu 10
Before starting the coach you are instructed to confirm the coach driver the itinerary, order of site to visit and agree on the route (way) to destination You think that:
a It is good because the driver may have different itinerary or may not know theway better than you do or have less experience than you (Đ)
b It is a waste of time as knowing the way, the route is the job of drivers and they are trained to do that Drivers’ job is to drive & It is not good as driver mayfeel unhappy when being told what to do
c It is not good as driver may feel unhappy when being told what to do
d It is a waste of time as knowing the way, the route is the job of drivers and they are trained to do that Drivers’ job is to drive you and your job is to give itinerary
Câu 11
Trang 4Breakfast is included, and the hotel restaurant opens at 6:30 a.m., but your group leaves at 5:30 a.m What is the best solution for breakfast?
a Ask hotel to open the restaurant at 5:00
b Buy breakfast at the airport
c Ask hotel to prepare take-away breakfast boxes (Đ)
d Skip breakfast
Câu 12
Conditions for bacteria to develop include:
a Protein, Acid pH, Moisture, Oxygen, Temp 4-60°C
b Protein, Acid pH, Water, Oxygen, Temp 4-60°C
c Protein, Neutral pH, Moisture, Oxygen, Temp 4-60°C (Đ)
d Protein, Alkaline pH, Moisture, Oxygen, Temp 4-60°C
Câu 13
For security reasons, the lock recommended for luggage when traveling by air is:
a A TSA Approved Luggage Lock (Đ)
b A CIA Approved Luggage Lock
c A WTO Approved Luggage Lock
d An FBI Approved Luggage Lock
Câu 14
How can a guide reduce risks of tourists getting lost?
a Provide detailed maps
b Conduct frequent headcounts (Đ)
c Keep tourists close by using flags
d Ask tourists to move quickly
Câu 15
How can we revise the commentary?
a Fix technical aspects such as structure, timing, language (Đ)
Trang 5b Add extra details, examples, topics
c Delete or update content briefly
d All of the answers
d Request that tourists finish eating by 18:55
e Ask the restaurant to serve all food at once
Câu 17
If restaurant is booked and paid by tour company, tour guide should have:
a Booking confirmation, cash advance
b List of restaurants to choose
c Booking confirmation, Service voucher (Đ)
d List of set menus to choose
In doing time management you should:
a All of the above
Trang 6b Plan time to make sure that you sleep at least 8 hours a day to keep you stay alert till the end of the tour
c Plan time for travelling, sightseeing, photo taking, resting and refreshment, shopping, restroom (Đ)
d Plan time to make sure that tourists sleep at least 8 hours a day to keep them healthy
Câu 20
In order to know if your tourists have arrived or not, you can:
a All of the above (Đ)
b Contact directly with tour leader/group leader if you have contact number or
it is possible
c Check for information screen
d Check with tour operator
Câu 21
In preparation before the tour, which of the following services need to be confirmed
a All of the options are correct (Đ)
b Food & Accommodation
a Prepare to give commentary about each site on the coach, show tourists best places to take photos at each site so that when you arrive at the site your touristswill only see the site, take photos and come back to the coach quickly With thatplan you can cover the 3 sites
Trang 7b Skip other 2 sites Doing 1 site properly is better than bring your tourists to 3 sites in a rush
c Prepare to rush tourists gently and politely at the sites
d Prepare to give commentary about each site on the coach, show tourists best places to take photos at each site so that when you arrive at the site your touristswill only see the site, take photos and come back to the coach quickly With thatplan you can cover the 3 sites & Prepare to rush tourists gently and politely at the sites (Đ)
Câu 23
It is now summertime; it is sunny and extremely hot; you are taking a long walking tour and have a baseball cap with you Is it necessary to have a scarf?
a False
b True (Đ)
Câu 24
It is now time to leave for dinner, one of your tourists still has not showed
up The rest of the group is all there, they are also hungry The restaurant has just called you to ask you to come on time as there are people waiting for the table You decide to leave for the restaurant and buy some food for the tourist who is late In this situation you do not balance the benefit of:
a 1-2 hours before arriving
b Right after travelling
c 30 mins - 1 hour before arriving (Đ)
Trang 8d None of the answers
Câu 26
Names of passengers on e-tickets must be checked to ensure accuracy against:
a Guest’s passports or IDs (Đ)
b List of passengers prepared and verified by tour operator
c Information given by the group leader
d List of passengers prepared by air ticket agency
Câu 27
On arrival at the restaurant, tour guide should:
a Confirm menu and inform tourists
b All of the above (Đ)
c Show way to dining room
d Show way to restroom
c Depends on the situation (Đ)
d Ask the tour operator
Câu 29
On the way to new destination, all tourists are tired and you give them time
to sleep on the coach While tourists are sleeping you should:
a Take a rest but keep your eyes on the way
b Talk to driver to keep him awake and make sure the driver follows the agreedroute (Đ)
c Take a nap (sleep) as well to recover energy to better do your job
d Talk quietly to tourists who do not sleep
Trang 9Câu 30
Standard check-in and checkout time in hotel industry is:
a 12:00 noon check-out; 14:00 check-in (Đ)
b 12:00 noon check-out; 12:00 noon check-in
c 12:00 noon check-out; 13:00 check-in
d 12:00 noon check-out; 15:00 check-in
Câu 31
The coach contract specifies that the inclusion is water, toll fee, parking It means that:
a Tourguide has to pay for parking and toll fee for the road
b Toll and parking are free
c There are water bottles in the coach (on board) and tourists can buy them
d There are certain amount of free bottles of water for tourists (Đ)
Câu 32
The coach has to stop in the middle of the road due to mechanical failure It
is now very hot Your tourists are hungry and angry They start
complaining and shouting at you In this situation, the first priority is to:
a Start collecting information about the incidents and think of the best solution
& Show empathy to the group (Đ)
b Start collecting information about the incidents and think of the best solution
c Show empathy to the group
d Start collecting information about the incidents and writing report to your company
e Blame the coach company for not doing good maintenance and letting it happen so that tourists do not shout at you and complain your company
Câu 33
The day before checkout and departure, you should:
a Advise tourists to pack their luggage and pay all bills
b Check all rooms' accounts at the Front Office
Trang 10c Set the breakfast request if leaving early
d All of the above (Đ)
The review of safety issue and rules of tour should be done:
a When you have a group of children
b When there are chances that accidents happen or tourists will violate the rules
c All of the above
d Before the tour begin (Đ)
Câu 37
To save cost with a small group of around 10 people travelling on a long journey, it is best to have
a Step-on guide
Trang 11b Onsite guide
c Drive and guide tour guide (Đ)
d Tour escort
Câu 38
Tourists need SIM card, as a friend you:
a Buy at 100K and sell back at 100K and Buy at 100K and give as gift are correct (Đ)
b Buy at 100K and give as gift
c Buy at 100K and sell back at 150K
d Buy at 100K and sell back at 100K
Câu 39
What are the information requirements for the content of a tour
commentary?
a Information should be personalized
b All of the answers (Đ)
c Not too much information
d Information should be broad, deep, accurate
Câu 40
What are the language requirements for the content of a tour
commentary?
a Use complicated words and sentences
b All of the answers
c Use adjectives, folk verses, proverbs (Đ)
d Use a lot of slang and jargon
Câu 41
What do the content of a commentary contain?
a Different kinds of information, activities, stories and anecdotes (Đ)
b Information of the itinerary
Trang 12c General information about the activity, site, topic
d All of the answers
Câu 42
What do we need to plan before writing commentary:
a Activities, timing, place of delivery
b All of the answers (Đ)
c Resource
d Topics and key information
Câu 43
What does tour guide not usually do when preparing before the tour
a Confirming services with suppliers
b Preparing materials and equipment for the tour
c Going to hospital for personal hygiene check (Đ)
d Reviewing related documents for the trip
Câu 44
What don’t you need to plan for the tour
a Starting & ending time for each day
b Time, duration, and activities for each attraction, site
c Time, location, duration for parking tour coach (Đ)
d Time, location, duration for breaks
Câu 45
What information do we need to identify to plan commentary?
a Tourist needs and interests
b Type of tour
c All of the answers (Đ)
d Tour itinerary
Câu 46
Trang 13What information need to be reviewed when planning coach operation:
a All of the above (Đ)
b Tour itinerary and identify types of coach
c Use complex words
d Consider their language and culture (Đ)
What is an example of an active demonstration?
a Participating in a cooking class (Đ)
b Watching a chef prepare a meal
c Listening to a guide explain a skill
d Observing a silk-weaving process
Câu 50
What is NOT a step in the tour guiding process:
a Arrangement of services (hotel, bus, restaurant, sightseeing )
Trang 14b Conduct the tour
a Preparing welcome sign board
b Reviewing tour program and transportation schedule to identify when and where to meet tourists
c Contacting tourists/tour leader/group leader in advance if possible
d Contacting and confirming accommodation, food services (Đ)
Câu 52
What is the best approach to managing time during a tour?
a Push tourists to move quickly
b Use gentle reminders to keep on schedule (Đ)
c Skip unimportant attractions
What is the most important when confirming service with suppliers
a Make sure that there is FOC for tour guide
b Make sure that services were paid in full
Trang 15c All of the options are correct
d Make sure that services match with itinerary given to guests (Đ)
What of the followings is not an aspect of coach operation management
a Managing the periodical maintenance of the coach (Đ)
b Managing transportation route and working time
c Prepare and plan for coach operation and liaise with transport providers
d Managing tourists’ luggage
Câu 59
Trang 16What should be included in a commentary/activity file?
a Tourist feedback forms
b A list of historical dates
c Notes on timing, props, and delivery methods (Đ)
d Budget summaries
Câu 60
What type of information is necessary to include in the commentary?
a Only general knowledge
When a tourist asks about sensitive issues, the tour guide should:
a Change the subject immediately
b Avoid answering the question
c Provide official information and maintain a neutral stance (Đ)
d Share personal opinions
Câu 63
When a tourist loses their belongings, what should the tour guide do?
a Assist the tourist in searching and report to the authorities if necessary (Đ)
b Let the tourist search for their belongings themselves
Trang 17c End the program and take the tourist back to the hotel
d Continue the program without intervening
Câu 64
When checking in at the hotel, what information should the tour guide collect from the Front Office to inform tourists?
a Service time and location of restaurant
b All of the above (Đ)
c Complementary (free) items in the room
d How to call from room to room
Câu 65
When delivering city-tour commentary, the tour guide should:
a All of the answers (Đ)
b Plan length of commentary carefully
c Use short and clear sentences
d Ask the driver to slow down at iconic places
Câu 66
When faced with a situation where a tourist has a stroke, the tour guide should:
a Continue the tour and not intervene
b Let the tourist handle it themselves
c Call for medical assistance immediately and care for the tourist while waiting(Đ)
d Take the tourist back to the hotel immediately
Câu 67
When giving introduction about the destination what does tour escort need
to include:
a Working hours of tour guide
b Time zone and currency (Đ)
c Shoppings and transportation in the tour program
Trang 18d Food and drink at special bars
Câu 68
When organizing materials and equipment for the tour, which of the following items should be placed in messenger bag
a Gifts for all tourists
b All of the options are correct
c Tour confirmation, Tour program, rooming list (Đ)
d Rain jacket and umbrella
Câu 69
When planning for a meal, the tour guide should ensure tourists have:
a 1 hour for eating & 90 minutes for the whole meal (Đ)
b 1 hour for eating
c 90 minutes for eating
d 90 minutes for the whole meal
Câu 70
When planning for restaurant for the tour, you should choose the restaurant that:
a Close to attraction or hotel & Food safety certified (Đ)
b Close to attraction or hotel
c Offers best free meals for guide and driver & Close to attraction or hotel
d Offers best free meals for guide and driver
e Food safety certified
Câu 71
When planning for restaurant for the tour, you should choose the restaurant that:
a Offers best free meals for guide and driver & Close to attraction or hotel
b Food safety certified
c Close to attraction or hotel & Food safety certified (Đ)