General information about Viettel Post Joint Stock Company – Viettel Post...7 2.. Viettel Post is considered as a pioneer in applying technology to production and businessactivities in t
INTRODUCTION
Importance of the E-commerce
E-commerce is a form of buying and selling, transacting through the internet platform and software technology, and is a smart bridge and communication tool for easy exchange between buyers and sellers anytime, anywhere Help businesses reach customers easily with extremely low rates. E-commerce is the field used by most businesses because of its importance.
Enhance corporate brand: E-commerce has brought a company's brand closer to its customers and increased its competitiveness with competitors.
E-commerce enables businesses to effectively reach and fulfill the diverse shopping needs of customers through online platforms and mobile devices Additionally, the rapid growth of e-commerce is creating new job opportunities, outpacing traditional retail sectors.
Vietnam's e-commerce sector is rapidly evolving, positioning the country as one of Southeast Asia's fastest-growing markets, second only to Indonesia Notably, Vietnam, alongside Indonesia, is experiencing significant growth in e-commerce website traffic, highlighting its potential in the digital marketplace.
The global economy is increasingly transitioning from traditional commerce to e-commerce, prompting rapid changes in the logistics industry Companies that specialize in providing electronic logistics services are known as e-logistics enterprises.
E-commerce logistics integrates logistics and digital commerce, streamlining business and production management through online automation This process encompasses the buying and selling of goods and services on electronic platforms, focusing on key operations such as order fulfillment, packaging, distribution, shipping, payment collection, and ensuring seamless future transactions.
Voso.vn is Viettel's first e-commerce channel when participating in this market Viettel Post's goal is to become the largest e-commerce platform in Vietnam.
| “E-commerce… other types of retail”, website Bizfly, 19OCT,2021) |
| “Voso.vn … in Vietnam”, website Brands, 19OCT,2021) |
| “Currently… in the future”, website Tapchicongthuong.vn, 19OCT,2021 |
Objectives of the research report
Viettel Post Joint Stock Company, a leading delivery service in Vietnam, holds the second-largest market share and boasts the highest growth rate in the industry as of 2020 With over 2,000 stores nationwide, Viettel Post maintains a robust supply chain, positioning itself as a key player in the logistics sector.
This article examines the current state of supply chain management activities at Viettel Post up to 2020, analyzing their effectiveness and identifying areas for improvement The goal is to evaluate existing practices and propose actionable strategies to enhance operational efficiency within the organization.
To analyze the business model of Viettel Post, we will examine key aspects such as SWOT analysis, competitive landscape, market positioning, supply chain value, customer demographics, and risks associated with third-party partnerships and distribution networks This comprehensive evaluation will utilize data sourced from the company's Annual Report and Financial Statements.
| “Curently,Viettel Post … fairly large supply”, website 123.doc, 19OCT,2021) |
Justification of the chosen company and country
Viettel Post has been recognized as the leading company in the top five prestigious logistics firms within the courier and last-mile delivery sector, as confirmed by the official announcement from the Joint Stock Company Assessment Report Vietnam.
Viettel Post is a leader in leveraging technology for its operations in the postal and delivery sector, as well as in e-commerce The company offers innovative digital solutions, including the Viettel Post application, the Voso e-commerce platform, and the MyGo multimodal transport platform, enhancing the efficiency of its services.
| Postion in the market, Báo cáo thường niên VTP 2020, 20OCT,2021) |
Viettel Post has cultivated a dedicated and efficient team focused on fulfilling customer needs To enhance service delivery, the company has established a flight connection dispatch center and developed quality assessment indicators, allowing customers to easily track and monitor their shipments.
Viettel Post offers tailored business solutions for e-commerce sellers, catering to both large enterprises and small businesses While larger companies can utilize their own websites and management software, Viettel Post supports smaller businesses by providing investment in goods management software, ensuring they have the necessary tools to thrive in the competitive online market.
| Customer service, wesbite Logistics4vn, 20OCT,2021) |
Description of the chosen company and country
1 General information about Viettel Post Joint Stock Company – Viettel Post
Headquarters: Building N1, Km2, Thang Long avenue, Me Tri Ward, Nam Tu Liem District, Hanoi City
Southern Office: 158/2a Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC.
Email: cskh@viettelpost.com.vn
Website: www.viettelpost.com.vn
| “Address, email, stock code”, website Viettel Post, 21OCT,2021) |
Viettel Post boasts an extensive logistics network that spans 63 provinces and cities throughout Vietnam, including urban, rural, and island areas With 2,200 post offices and 6,000 transaction points, supported by a dedicated workforce of 22,000 employees, Viettel Post ensures seamless shipping of goods across the nation.
The company operates 12 out of 22 carriages of the Yen Vien-Song Than fast container train, significantly reducing North-South rail transport time by approximately 30% and cutting transportation costs by around 20% compared to road shipping.
In foreign markets, Viettel Post has also strengthened its network with 2 member companies: MyGo Cambodia and MyGo Myanmar.
| “In the field…shipping by road”, website Viettel Post, 23OCT,2021 |
| “In foreign … Myanmar”, website Viettel Post, 23OCT,2021 |
Viettel Post, originally founded as the Press Distribution Center on July 1, 1997, initially aimed to serve the Army agencies within the Ministry of Defense Following significant growth and transformation, it became Viettel Post Corporation on April 13, 2012, after receiving a business registration certificate from the Hanoi Department of Planning and Investment (enterprise code 0104093672) This marked Viettel Post as the first corporation under the Military Telecommunications Group model With a commitment to sustainable development, Viettel Post has strategically invested in the delivery sector.
Viettel Post's revenue has grown at a rate of 43.3% per year over the last five years (2015-
2019) Revenue has nearly quadrupled in the past 5 years.
In 2020, Viettel Post was awarded the Silver IBA Stevie Award for being the company with the best growth of the year Notably, it has maintained its position as the most prestigious logistics enterprise in Vietnam for two consecutive years.
D it th ti i t f th COVID 19 id i t i t i 2020 consolidated revenue of 17,237 billion VND VND, in which express delivery & logistics increased by 7.2% over the same period, revenue reached VND 6,617 billion.
ViettelPost provides a comprehensive range of courier services for both domestic and international shipping, including Courier/Express Delivery Service (VCN), Express Delivery Service (VHT), Economy Delivery Service (VTK), Plus Service, Cash on Delivery (COD), and specialized Logistic and E-Commerce Services.
Figure 1: Viettel Post's revenue and profit after tax for the period 2015–2019
From 2015 to 2019, Viettel Post achieved an impressive annual profit after tax growth rate exceeding 30%, increasing from VND 63 billion in 2015 to VND 380 billion in 2019 This remarkable growth can be attributed to the significant surge in e-commerce activities in Vietnam.
| “Viettel Post… field of delivery” and ”Courier services……and so on”, website Viettel Post, 23OCT,2021 |
| “Despite the…6617 billion”, website Viettel Post, 24OCT,2021 |
| “In the period… in Vietnam”, website diendandoanhnghiep.vn, 24OCT,2021 |
Viettel Postal Technology CO., LTD
Main business lines: publishing software, system administration
Main business lines: wholesale, retail of goods and services, agents
Main business lines: import and export, warehousing and storage of goods
Main business lines: warehousing services, logistics support services, customs services, car rental
Structure of the report
The report is based on three main factors:
Objectives of the research report
Justification of the chosen company and country
Description of the chosen company and country
Analysis of the business model of chosen firm (SWOT, rivals, markets)
Target customer, and risks of using a third party
Suggest some recommendations to improve current situtation
MAIN CONTENT
Analysis of the business model of chosen firm
Viettel's brand is profoundly associated with the term "army," which has positively influenced the perception of Vietnamese consumers This strong connection allows Viettel to stand out among competitors, as it embodies values such as loyalty, strength, safety, and discipline, attracting more customers to its services.
Viettel Post stands out in the Vietnamese market for its exceptional customer service, primarily due to its unique recruitment and training approach Unlike competitors who often transfer staff from other sectors, Viettel Post ensures that all employees are selected and trained according to international standards, enhancing the overall service quality.
Viettel Post boasts one of the industry's top Customer Service teams, which is continuously evaluated through monthly assessments conducted by a mystery shopper This initiative aims to gauge the team's knowledge and skills, ensuring they meet high standards of service By supporting these efforts, Viettel Post maintains a professional and efficient customer service experience for its clients.
Viettel Post provides exceptional customs clearance services for both import and export shipments without charging customers in Vietnam for receiving cargo from abroad To enhance customer experience, Viettel Post assists with all necessary formalities and documentation, ensuring a smooth process for receiving orders.
Viettel Post suggests to receive the goods at the end of the week On Saturday, Viettel Post still receives goods at the latest by 6 pm.
Viettel Post ensures a seamless and precise financial system, with annual audits conducted by an international accounting firm to verify the accuracy and integrity of its financial practices Additionally, the company has been recognized by the Ministry of Taxation for its timely tax submissions and payments.
Viettel Post has a very good corporate social responsibility Every year, Viettel Post around the world will organize a charity walk to raise funds for children with disabilities and the poor
Viettel Post offers a diverse range of delivery services, including first-hand delivery by 9 AM and 12 PM the next day, along with global and economical express options Customers can find comprehensive information on cargo weight and dimensions on the website, which also provides tracking details through unique bill of lading numbers If any issues arise, such as customs delays or delivery concerns, loyal customers can directly contact the sales team for prompt assistance.
| Experience, website tinhte.vn, 22OCT, 2021 |
Service costs are relatively high compared to competitors and there is a collection fee for collectible orders (while competitors do not have this cost).
The customer support switchboard often falls into a network jam or cannot be contacted, making it difficult for customers when there are urgent problems.
Customer care via the website often falls short, as technology is not utilized effectively, leading to unsatisfactory and delayed responses to customer feedback.
The management is loose due to the large network, the further away from the central postal headquarters, the less strict it is.
A vast system network can negatively impact service quality, as it becomes challenging to maintain control This decline in quality is often exacerbated by staff dependence and negligence.
The recruitment and training processes for delivery staff are often insufficient, resulting in poor customer service and inadequate work ethic Additionally, high demand in certain areas leads to resource shortages, causing delays in delivery during peak periods This issue becomes particularly evident during major sales events, shopping festivals, and holidays, leaving customers frustrated with the service.
While the loss of commodities during transportation has become less frequent in recent years, it remains a significant issue that requires more comprehensive attention and solutions.
It is unable to grow the relationship with other suppliers since it is too reliant on the parent corporation's supply.
The importance of supply chain management in manufacturing, commercial, and service ti iti h t b d t l h d i b i lti i i bilit t l l th
| Experience, website tinhte.vn, 22OCT, 2021 |
With the vision of becoming the number 1 logistics company in Vietnam.
In 2005, the commodity market saw around 65,393 tons, according to Larive, an international organization Today, international clients prioritize express delivery services that emphasize quality, reliability, and security for their packages They are less focused on cost and more interested in innovative, modern, and affordable transportation solutions, along with intelligent transportation systems, streamlined arrangements, rapid procedures, and comprehensive relationship management.
Vietnam presents significant opportunities for transporting perishable goods, including vegetables, fruits, and fresh seafood such as shrimp, crab, and fish Currently, Vietnam Airlines predominantly offers these transportation services Despite the market's potential, many businesses lack the necessary resources to effectively provide this service.
| Take advantage and develop opportunities, website soha.vn, 23OCT,2021 |
Vietnam has joined the WTO In the near future, international companies will invest in the country The labor market is very volatile.
DHL, Viettel Post's primary competitor, has entered into a 20-year joint venture agreement with the Vietnam Posts and Telecommunications Corporation (VNPT) This partnership involves an investment of over ten million dollars in the Vietnamese market, enabling DHL to enhance its operational efficiency and flexibility, thereby gaining a competitive advantage.
The future of the express delivery industry poses significant challenges for existing players as new entrants emerge Stereotypical industry barriers are present, with low price points making it relatively easy to establish a courier company FedEx's strategy to expand its agent network in Vietnam intensifies competition for established firms like Viettel Post Additionally, the competitive landscape is influenced by each company's development and strategic approach The express delivery sector remains highly profitable, with companies that cultivate unique competitive advantages enjoying a sustainable edge that is difficult for newcomers to replicate.
Competition among couriers and suppliers can lead to increased costs and reduced quality for companies, undermining their positive reputation Ineffective suppliers may threaten businesses like Viettel Post, especially if they raise tariffs, restrict space for goods, or prioritize pre-ordered shipments, which can significantly impact the bottom line.
The value chain that Viettel Post brings
Diagram 1 : Viettel Post’s service supply chain
The company boasts a high-quality warehouse system spanning over 100,000m² across key locations in Hanoi, Da Nang, Ho Chi Minh City, Dong Nai, and Can Tho, ensuring convenient storage and efficient transportation of goods nationwide.
Viettel Post offers nationwide support for storage costs in various provinces and cities, ensuring that customers receive comprehensive assistance in transporting their goods to local warehouses and sales locations.
Customers are supported by Viettel Post to advertise products for FREE on online media channels.
Expand your network to reach more customers.
Viettel Post has modernized its operations for selecting and transporting parcels, significantly reducing sorting and selection time while ensuring timely delivery commitments to customers.
For retail customers, we provide the ViettelSale software package to maximize customer sales: comment management, inbox, warehouse management, freight.
Launching an overall, long-term campaign for customers for large customers.
| Strategic campaign, website Viettel Post, 31OCT,2021) |
| Marketing solutions, website viettelsale.com, 31OCT,2021) |
The freight rate is only 16,500 VND for orders of 0-3kg.
Fast, same-day delivery time
Adding the Order Fulfillment service with a cost savings of only 150 đ /order:
Use the software to enter orders.
Call to close the order
Adjustment of district connection surcharge > 5kg surcharge 500d/500gram next (instead of 20% main charge as before)
0.5% discount on the collection unit price for orders with a collection amount of over 3 million VND.
In the Special Offers section, in addition to the available services, Viettel Post also increases the offer of discount 5,000 VND for each order received at transaction points.
| Delivery price list, website Viettel Post, 31OCT,2021) |
Vi tt l P t ll it l th h th i b it ( i tt l t ) it t
Viettel Post collaborates with various recruitment platforms to enhance its human resources strategy This approach ensures a diverse and abundant talent supply, allowing the company to remain independent and not reliant on a single recruitment source.
Emphasizing diversity in recruitment forms and meticulously choosing recruitment support units highlights the importance of the human factor and the thorough preparation of a company's resources.
In addition, an important source for Viettel Post is Viettel Academy, a unit under the Viettel Military Industry and Telecommunications Group.
Viettel Post collaborates with various professional bodyguard training companies to hire security guards, selecting partners based on the specific location of each post office rather than relying on a single supplier Notable partners include Thang Long Security Company in Ho Chi Minh City and Hanoi, as well as Phu Hung Security Company in Dong Thap.
| website international.viettel.vn, 31OCT, 2021 |
As a subsidiary of the Viettel telecommunications group, Viettel Post benefits from the support of Viettel Real Estate Company in addressing challenges related to locating postal spaces, warehouses, and yards.
Vietnam Electricity Corporation is the primary electricity supplier in the country Viettel Post has opted to purchase electricity for its business operations, which allows for more efficient management of energy costs By registering for business electricity, companies can save on expenses and better allocate their electricity usage fees.
Viettel, a leading provider of network equipment and telecommunications services, leverages its partnership with Viettel Post to deliver reliable and secure telecommunications network solutions and Internet services.
ISUZU, a major trucking partner of the company, has delivered a truck model specifically designed for Viettel Post This collaboration not only enhances the visibility of Viettel Post's brand but also serves as an evaluation of the partnership between the two entities.
VietinBank and Viettel Post collaborate across various sectors, including personnel deposit collection, co-branded card issuance, salary payments through card accounts, and postal payments via VietinBank POS Their partnership also encompasses payment guarantee services and delivery solutions.
Viettel Post has partnered with Nissan to handle all nationwide spare parts orders, ensuring timely delivery to customers across the country This strategic collaboration enables Nissan to enhance its spare parts supply capabilities, ultimately leading to improved customer service With expedited shipping options, urgent orders can be fulfilled on the same day, further solidifying Viettel Post's commitment to efficient logistics.
Viettel Post partners with Shopee to enhance customer satisfaction by providing exclusive promotions On promotional days, Shopee customers can enjoy a shipping discount voucher worth VND 20,000 for each order, facilitating better support for their delivery needs.
VeXeRe.com has partnered with Viettel Post to enhance payment options for customers, ensuring improved service delivery nationwide This collaboration allows passengers to conveniently pay for bus tickets at locations closer to their homes, making the process quicker and more accessible.
Viettel and Zalo are also partners with each other When buying goods on Zalo.com, customers can save 30% on shipping fees with Viettel Post.
PVcomBank and Viettel Post have established long-term service provision agreements aimed at reducing costs and enhancing service quality for their partners This collaboration is designed to deliver more convenient products and services to customers while ensuring competitive pricing.
| “VietinBank”, website tinbaoqdnd.wordpress.com, 31OCT , 2021 |
| “Shopee”, website taichinhdientu.vn, 1NOV ,2021 |
| “Rexere” webite blog.rexere.com, 1NOV ,2021 |
| “Zalo”, website vccnews.vn, 1NOV ,2021 |
| “Pvcombank”, website baomoi.me, 2NOV , 2021 |
Risks of using a third part
- Unsafe electrical equipment can be dangerous to human life.
- A power failure will break the chain of machinery, causing a great loss to businesses.
- The impact of the Covid pandemic disrupted the supply chain, causing delayed shipping, warehousing, and a long backlog of goods, affecting the cost of storing and transporting goods to customers.
- An increase in gasoline prices increases transportation costs and goods costs to customers.
Thien Long Group Joint Stock Company
During the challenging times of the epidemic, VTP has continued to supply packing paper for packaging goods to customers However, the rising costs of paper inputs and delays from suppliers in delivering paper have posed significant challenges.
Companies that provide software development - Following errors such as slow software upgrade, or database congestion when too many people log in and use the same time
- Problems of information and data security
In addition to the above basic risks, risks from partners/suppliers such as:
- Quality of the goods: durability, aesthetics
- Risks associated with counterfeit goods and counterfeit goods in freight forwarding operations
- Items that are undocumented or where there is doubt about the legitimacy of the invoice
Distribution network
Figure 3: The path of goods from storage to customers
Viettel Post boasts a robust and comprehensive distribution network, successfully covering all 63 provinces and cities in Vietnam, including island districts This extensive reach enhances delivery efficiency and allows businesses to expand their market presence, ultimately enabling them to connect with a broader customer base.
By the end of 2020, Viettel Post owns 86 branches, 13 functional departments, 2 centers, 5 member companies, 1,825 post offices, hubs, stores, 6,000 collection agents, 26,000 professional employees.
There are nearly 680 post office, which:
There are 300 mail delivery agents nationwide.
Nearly 1000 vehicles with full tonnage, trailers, and container, truck are available.
Viettel Post offers a wide range of domestic and international express delivery services, accessible through its extensive network of distribution partners and direct channels Key services include Express Delivery (VCN), Express Delivery Service (VHT), Savings Delivery (VTK), Plus Service, Cash-For-Money Delivery (ShipCOD), Logistics Services, and E-Commerce Services.
In the Cambodian market, Viettel Post has been present in 24/24 provinces/cities of Cambodia, responsible for 100% of the shipping and delivery.
Following its success in the Cambodian market, Viettel Post is now focusing on Myanmar as its next venture Viettel Myanmar Post Co., Ltd., established with a registered charter capital of $300,000, was launched shortly thereafter.
Government, legal frameworks, and political economy play crucial roles in shaping the national economy, particularly in the distribution system The impact of law on distribution is influenced by both the domestic political and legal environment and the stipulations of international laws.
The distribution system is heavily influenced by the current state of the economy and emerging trends Key economic indicators, including the economic growth rate, interest rate, exchange rate, and inflation rate, play a crucial role in shaping these dynamics.
Wise distribution system managers are always concerned about the climate, ecological and terrain environment The threat of unpredictable changes in climate is a lurking threat to the distribution process.
Distribution strategists need to assess their financial capacity to create an effective distribution channel tailored to the specific products they are selling.
Regionalization, globalization has been and will be an inevitable direction that every business, every government must take into account.
Vietnam is officially a member of the World Trade Organization (WTO) we must also comply with the very strict standards of the world.
| Influence factor, website luanvanaz.com, 29OCT,2021) |
For service companies like Viettel Post, meeting customer demand is crucial, as they cannot create value without direct customer interaction Unlike product manufacturers who can develop goods based on market research without engaging customers during production, service providers must closely align their offerings with customer needs and requests Therefore, the successful delivery of services relies heavily on understanding and addressing customer requirements.
Therefore, for the postal service of Viettel Post, the "customer" is not only an output partner but also an important input source for business.
The majority of customers no longer have individual service users, but Viettel Post soon found themselves trading companies, newsrooms, e-commerce companies, etc and many potential partners for themselves.
Viettel Post has rapidly emerged as the leading delivery company in Vietnam, significantly increasing its market share from 8% in 2010 to an impressive 21% today in the country's postal industry.
As a pioneer in developing postal and delivery services abroad, specifically in Cambodia and Myanmar Cambodia has 25 companies and Myanmar has 6 companies.
Viettel Post's remarkable growth is primarily driven by three key pillars: postal services, delivery, and logistics and trade in services In 2019, the company's profit after tax exceeded VND 380 billion, reflecting a substantial growth of 36.2% compared to 2018 This growth outpaces the express delivery industry's NPAT growth of 33.4% and significantly surpasses the transportation and warehousing sector's 7.6% From 2015 to 2019, Viettel Post achieved an impressive average annual NPAT growth rate of 59%.
In 2019, the return on equity (ROE) was an impressive 46.1%, consistently remaining high in subsequent years This figure significantly surpasses the transportation and warehousing industry's average ROE of 18.6% and is marginally above the express industry's average ROE of 45.5%.
In the first half of 2020, despite the challenges posed by the Covid-19 pandemic, Viettel Post achieved impressive business results, reporting a net revenue of VND 6,797 billion and a profit after tax of nearly VND 200 billion These figures represent a significant increase of 25.3% in revenue and 21.2% in profit compared to the same period in the previous year.
Viettel Post aims to become Vietnam's leading logistics enterprise by 2025, driven by high technology to meet the needs of partners and customers The newly launched Southern Logistics Center in District 12 features advanced operational and supervisory technologies, encompassing two key facilities: the Picking Center and the Fulfillment Center The Fulfillment Center offers a comprehensive range of services, including warehousing and order fulfillment, tailored especially for e-commerce businesses This allows customers to concentrate on sales while Viettel Post automates all logistics processes, ensuring swift delivery of goods to end consumers.
Viettel Post has introduced an advanced automatic sorting conveyor system capable of processing 42,000 parcels per hour, making it the first in Vietnam to seamlessly handle both heavy items up to 50kg and smaller goods in a single sorting process This innovative conveyor belt streamlines the logistics operation by enabling automatic division and selection for each district, ensuring that parcels are efficiently sorted and directly connected to customers without the need for additional sorting steps.
Our comprehensive logistics infrastructure enhances the speed and accuracy of goods movement, achieving parcel connection times of just 6 hours with an almost zero error rate in sorting By optimizing 91% of human resources and offering automated order fulfillment solutions, we significantly reduce logistics costs while boosting national logistics competitiveness.
CONCLUSION
Summary of the evaluation
The course on supply chain management in e-commerce has provided valuable insights into its significance for businesses, serving as a foundation for our analysis of Viettel Post Utilizing information from the company's website and financial statements, we conducted a SWOT analysis, identified competitors, and assessed the market landscape By mapping the supply chain, we clarified its value and identified potential third-party risks to evaluate their impact on the company Furthermore, we analyzed and outlined the distribution network to enhance our understanding of its operational dynamics.
Viettel Post's strengths and weaknesses in the supply chain
Viettel Post has a relatively suitable freight process from receiving goods from customers to moving to warehouses and delivering goods
Viettel Post enhances delivery efficiency and broadens its market reach by leveraging a widespread network of post offices across the country Customers can conveniently place orders online from home, eliminating the need to visit post offices, as the company's staff will handle the pickup of goods and mail directly.
Try to keep prestige and trust for customers by delivering goods in time as promised to customers.
Making good use of suppliers with the parent company Viettel Military Telecommunications Technology Group, creating many advantages for controlling input and ensuring safe supply The Weaknesses
The service costs are higher than those of competitors, and there is an additional collection fee that others do not charge Furthermore, customer support frequently experiences network issues, making it challenging for customers to reach assistance during urgent situations.
Effective customer care via websites often falls short, as the technology is not utilized to its full potential When customer feedback submitted online goes unanswered or is addressed inadequately and tardily, it undermines the overall service experience.
The management is loose due to the large network, the further away the post offices are from the central government, the less strict they are.
The system network is too wide leading to the lower the service quality the lower the service
The recruitment and training of delivery staff is not rigorous, leading to the attitude and working style are not really good, the attitude towards customers is poor.
Delivery delays at some peak times due to lack of resources in areas with high postal service demand.
Suggest some recommendations to improve current situtation.36 I Additional information or insights
To reduce the shortage of people, delay or create inconvenience to consumers, as well as the company's operation, it is vital to effectively distribute resources, particularly human resources.
To maintain high service performance and minimize management conflicts across various regions and postal centers, it is essential to enhance the management of company operations and improve employee workflows.
Prioritizing human resource training is essential for post office employees, as they should embody passion and gentleness in their roles Courteous behavior from delivery personnel is crucial, emphasizing that delivering exceptional service to clients extends beyond the responsibilities of the post office alone.
Human resource training is crucial for post office employees, as it fosters eagerness and gentleness among staff Courteous delivery personnel enhance customer service, emphasizing that providing excellent service is a collective responsibility, not limited to just one role.
To enhance customer support and prevent losing clients to competitors, it is essential to strengthen the equipment system, with a particular focus on improving the communication system.
Staff must be well-trained, and resources in terms of facilities and equipment must be maximized.
In order to offer more competitive service prices than competitors, it is required to tightly monitor input costs (supply chain inputs) and adjust superfluous quantities.
The management, control, and effective utilization of human resources must all be tightened. One of the most crucial aspects of an effective system is human resource management.
Regularly check and review the business situation of branches to grasp existing problems, promptly provide solutions, or close ineffective post offices.
It is necessary to identify the importance for supply chain management, and all levels of management need to be trained and improve their knowledge of supply chain management.
III Additional information or insights
Over the past two years of navigating the challenges posed by the COVID-19 pandemic, Viettel has focused on digital transformation to enhance service delivery In response to these difficulties, Viettel Post has launched the Voso.vn e-commerce platform, which promotes the supply of essential goods through the Sea Shell e-commerce platform, ensuring that community needs are met effectively.
Viettel Post is committed to enhancing its features and ensuring efficient output for hundreds of suppliers, while also providing support in transportation and storage This initiative aims to elevate the quality of Vietnamese agricultural products and accelerate the digital transformation of the national agricultural sector.
Viettel Post prioritizes customer satisfaction by adopting a customer-centric approach This commitment drives the company to continuously innovate and deliver high-quality services to both customers and partners, regardless of the challenges faced.
Lessons learned from Viettel Post
In business, it is critical to focus not only on customers and developing work processes, but also on appropriate and effective management.
Equipping facilities is essential, but it's equally important to train employees on proper equipment usage and to conduct regular evaluations of operational efficiency to avoid resource wastage.
When determining service pricing, it is essential to consider operating costs, expected profit margins, and competitor pricing Additionally, enhancing administrative oversight throughout the entire system is crucial, as a larger network can complicate management and potentially result in operational inefficiencies.
To enhance operational efficiency, it is crucial to strengthen the administration of the entire system, as larger networks become increasingly challenging to manage Without proper oversight, numerous operational inadequacies can arise A strategic approach would involve centralizing the management of inputs and supplies, ensuring that branches receive necessary equipment and materials rather than permitting them to make independent purchases.
Supply chain management requires more attention because it is a critical component of an enterprise's production and commercial processes.
| “Viettel’s nearly,… no matter the circumstances”, website moit.gov.vn, 6NOV, 2021 |
REFERENCES
The Brands.vn website provides a comprehensive overview of Voso.vn, the new e-commerce platform launched by Viettel The assessment, dated October 19, 2021, highlights essential information about the site, including its features and offerings, making it a valuable resource for anyone looking to understand this emerging online marketplace.
The Bizfly.vn website provides insights into e-commerce, highlighting its significance and growth in the digital marketplace as of October 19, 2021 Similarly, the Tapchicongthuong website discusses the current state and solutions for e-logistics in Vietnam, emphasizing the challenges and opportunities faced by businesses in this sector as of the same date Both articles reflect the evolving landscape of online commerce and logistics in Vietnam.
The article discusses the assessment of the supply chain of Viettel Post, a subsidiary of Viettel Corporation, through two primary sources The first source is a document from 123.doc, which evaluates the service supply chain of Viettel Post, accessed on October 19, 2021 The second source is the annual report of Viettel Post for 2020, available at Vietstock, which was reviewed on October 20, 2021 These assessments provide insights into the operational effectiveness and strategic developments within Viettel Post's logistics and service offerings.
Logistics4vn wesbite, https://logistics4vn.com/viettelpost-nham-toi-thi-truong-ho-gia-dinh assessed 20OCT,2021.
BaocaothuongnienVTP2020, https://static2.vietstock.vn/data/HNX/2020/BCTN/VN/VTP_Baocaothuongnien_2020.pdf assessed 21OCT,2021.
Viettel Post website, https://viettelpost.com.vn/gioi-thieu/ assessed 21OCT,2021.
Viettel Post website, https://viettelpost.com.vn/thong-tin-bao-chi/viettel-post-co-gi-dang-chu-y-truoc- dot-thoai-von-cua-viettel/ assessed 23OCT,2021.
Viettel Post website, https://viettelpost.com.vn/tin-tuc/viettel-post-quyet-tam-dan-dat-thi-truong- logistics-viet-nam-bang-cong-nghe/ assessed 23OCT,2021.
Viettel Post website, https://viettelpost.com.vn/gioi-thieu/ assessed 23OCT,2021.
Viettel Post website, https://viettelpost.com.vn/tin-tuc/viettel-post-quyet-tam-dan-dat-thi-truong- logistics-viet-nam-bang-cong-nghe/ assessed 24OCT,2021.
Diendandoanhnghiep.vn website, https://diendandoanhnghiep.vn/viettel-post-dang-o-dau-tren-hanh- trinh-tro-thanh-cong-ty-chuyen-phat-ty-do-181877.html assessed 24OCT,2021.
BaocaothuongnienVTP2020, https://static2.vietstock.vn/data/HNX/2020/BCTN/VN/VTP_Baocaothuongnien_2020.pdf assessed 24OCT,2021.
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The research on the supply chain of Viettel Post's postal services highlights the critical challenges and opportunities faced by the company in the evolving logistics landscape It emphasizes the importance of adapting to market demands and leveraging technology to enhance service delivery Furthermore, the analysis identifies key strategies that can be implemented to improve operational efficiency and customer satisfaction in the competitive environment of Vietnam's logistics sector.
The article discusses the supply chain of postal services provided by Viettel Post, a subsidiary of Viettel Corporation It examines the operational strategies and logistics involved in enhancing service delivery The study highlights the importance of efficient supply chain management in meeting customer expectations and improving overall service quality The insights drawn from this research aim to contribute to the optimization of postal services in Vietnam.
Viettel Post website, https://viettelpost.com.vn/tin-tuc/viettel-post-quyet-tam-dan-dat-thi-truong- logistics-viet-nam-bang-cong-nghe/ assessed 27OCT, 2021.
Viettel Post website, https://viettelpost.com.vn/wp-content/uploads/2019/04/7.-Bao-cao-hoat-dong-cua- HDQT-2.pdf assessed 27OCT, 2021.
Viettel Post website, https://viettelpost.com.vn/tin-tuc/viettel-post-ho-tro-toan-bo-chi-phi-luu-kho/ assessed 31OCT, 2021.
Viettel Post website, https://viettelpost.com.vn/tin-tuc/4-chuyen-dich-chien-luoc-cua-viettel-post-trong- chang-duong-moi/ assessed 31OCT, 2021.
Viettelsale.com website, https://viettelsale.com/blog/giai-phap-marketing-tong-the-cho-khach-hang- cua-viettelpost/ assessed 31OCT, 2021.
On October 31, 2021, Viettel Post updated its e-commerce shipping price list, as detailed on their official website Additionally, an article on the international Viettel site highlighted key factors contributing to Viettel Post's ranking among the top logistics companies.
The 123docz.net website discusses the research on the supply chain of Viettel Post, a prominent postal service provider, highlighting its operational strategies and effectiveness The qdnd.vn article emphasizes how Viettel Post has successfully adapted to customer demands, leading to increased satisfaction and business success Additionally, the collaboration between VietinBank and Viettel Post, as reported by tinbaoqdnd.wordpress.com, showcases a comprehensive partnership aimed at enhancing service delivery Lastly, the taichinhdientu.vn site notes the strategic alliance between Shopee and Viettel, which aims to optimize e-commerce logistics and improve customer experience.