MINISTRY OF EDUCATION & TRAININGHO CHI MINH CITY UNIVERSITY OF ECONOMICS AND FINANCE FINAL REPORT Course: E-Commerce Project Management Course code: EBU1122E.A01E Semester: 2A - 2024-202
REPORT OVERVIEW
Overview of web
Our website is your go-to destination for professional party planning services that specialize in intimate gatherings We focus on creating personalized and unique party experiences at affordable prices, making it accessible for everyone, including students Let us help you organize memorable events without breaking the bank.
The website will feature service packages and products, enabling customers to book services via a contact form It will also facilitate appointment scheduling and provide essential company information, including contact details, operating hours, and a comprehensive breakdown of service offerings.
- Website name: The Party Genie
We are as a service functions like a Genie, fulfilling all party wishes regardless of financial background or lifestyle Our mission is to create unforgettable experiences for our customers, akin to a Genie casting magical spells to bring their visions to life.
The selection of the service
Many existing services cater primarily to high-end customers or large events, which excludes a significant portion of the population, such as students, from accessing these offerings This gap in the market highlights the need for more affordable options that can serve a broader audience.
- Recognizing this opportunity our service focus is not only on satisfy this demand but also on address the affordability aspect By strategically source
Group 6 good-quality alcoholes, fruits, snacks and decorations with cost effective and good quality in mind, our project aim is to fill this market void and serve customers who are seeking convenient and memorable party experiences and to make the service accessible to a wide range of budgets.
Our mission
Our mission is to make event planning accessible to everyone, allowing individuals from all financial backgrounds to experience the joy of a professionally organized gathering and create lasting memories with their loved ones.
We provide affordable services without compromising on quality by collaborating directly with manufacturers and large wholesalers, bypassing retailers and intermediaries Our goal is to revolutionize the industry and make intimate event planning accessible to everyone This strategy not only addresses the current market demands but also aligns with our vision of inclusivity and affordability.
Benefits of web
Having a website significantly enhances a business's ability to reach potential customers, making it easier for them to find and access the services or products they need This online presence allows merchants to effectively connect with their target audience, ultimately satisfying customer demands more efficiently.
A professionally designed website significantly boosts a business's credibility, making it appear more legitimate and trustworthy to customers For instance, an online business that promptly addresses customer inquiries can establish stronger trust compared to a competitor that operates solely offline and offers support only during face-to-face interactions This immediate responsiveness gives the online business a distinct advantage in building customer confidence and loyalty.
Online marketing is the future, offering a higher return on investment (ROI) compared to traditional marketing methods By utilizing advanced technologies, it enables businesses to effectively leverage data and precisely target potential customers who require their services, rather than relying on mass marketing approaches that reach a broad audience.
Group 6 know if they have need or not traditional marketing and have lots of potential risk and less effectively than online marketing.
Operating a website is significantly more cost-effective than managing a physical store, which incurs numerous expenses such as utilities and staff salaries Once set up, a website can function autonomously, requiring minimal human involvement primarily during sales transactions The ongoing maintenance costs for a website are substantially lower, as it only needs a hosting service and a domain name, both of which are far less expensive than the overhead associated with a traditional retail environment.
Enhancing customer service is crucial, and a website serves as an essential information hub, offering valuable insights into products and services while addressing frequently asked questions Additionally, it functions as a vital communication channel, fostering interaction between customers and sellers.
PROJECT CHARTER
Project Objectives
Our goal is to launch a user-friendly website by October 4, 2024, positioning it as the premier destination for personalized, stress-free intimate party planning services in Ho Chi Minh City This platform aims to cater to both locals and expatriates, ensuring we meet and exceed client expectations for an exceptional online experience.
Objective 2: By April 5th of 2024, our team have to successful implementation all of website functions of website and an ensure smooth operation across device and browser.
Objective 3: Try to complete the project as complete and smoothly as possible within 90% of estimated cost and 5 days earlier than the agreed deadline.
SCOPE
55 days (starting from 21/2/2024 to 16/4/2024) and 48 working days total.
141 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City.
A fully functional and visually appealing website that is easy to use.
A menu of pre designed party packages and service offering like: o Pre designed party packages with various option and budgets o Customizable party service option tailored to specifical customer need
Group 6 o Optional service like bartender service and decorations Separate products of party essentials (wine & fruit combos, gourmet snacks…)
An online booking system for appointments and service reservations.
Integrate an online booking system for appointments and service reservations.
Clear information about pricing, service offer and cancel policies.
The Electronic Transaction Law (Vuong Dinh Hue, 2023) establishes regulations governing electronic transactions in Vietnam, which is crucial for our project as it encompasses online booking and payment systems for our party planning services and products This law outlines essential provisions related to data privacy, security, and electronic payments, ensuring a secure and trustworthy environment for our customers.
Labor law is essential for all businesses that employ workers, including our team, as it establishes standard working hours, salary benefits, social insurance, working conditions, and overtime payments This legal framework aids in addressing issues like employment termination and employee leave requests By ensuring that employees agree to the working terms, labor law facilitates smooth business operations and minimizes conflicts between managers and employees, as the conditions are clearly outlined in the employment contract.
The Law on Consumer Protection (Vuong Dinh Hue, 2023) is crucial for any ecommerce website or service offering, as it ensures compliance with legal standards and fosters customer trust By adhering to these regulations, businesses can encourage repeat transactions and significantly reduce legal risks stemming from consumer dissatisfaction.
Information Technology Laws (XIth National Assembly of the Socialist
Republic of Vietnam, 2006): This law applies to all websites operating in
In Vietnam, domain owners are required to register their domains using their own identities, ensuring accountability for any issues related to their domain names This regulation aims to curb illegal and harmful content online while also serving as a data privacy law It mandates website owners to act ethically and responsibly in data collection practices, emphasizing the importance of implementing robust security measures and closely monitoring for cyberattacks.
The website building project provides a home party service package consisting of the following main stakeholders:
This is the most important group for the business They are the ones who use and pay for the company's products/services.
The design, construction and operation of the website must be based on the needs and desires of customers.
Employees (design, programming, project management, sales, marketing ) are the people who build and operate the website.
Co-founders play a decisive role in orienting and making strategic decisions for the company.
They played a key role in the success of the project.
Providers such as hosting providers, domain names, plugins, design templates, stock photos will support to build and operate the website better.
The level of impact is high because they can affect the cost, quality and progress of project implementation.
Websites can affect many different users and communities.
The website must comply with laws, ethical standards and is socially responsible.
This group will relate to regulations on data privacy, advertising and website content that need to be complied with.
The high level of impact due to these regulations can affect the operation of the business.
Stakeholders Code Powers (Max 5.0) Interest (Max 5.0)
Staff and co-founders SC 4.5 5.0
Total cost: 351,600,346 VND o Human resource cost: 299.871.346 VND o Material resource cost: 10.790.000 o Equipment resource cost: 40.939.000
Quality requirements o All features and functionalities should function as designed
Group 6 o The website be responsive and function correctly across devices and browsers o The contact form, payment gateway and other plugins should work flawlessly as expected. o The website loads quickly and displays content efficiently. o Be free of major bugs, glitches or broken links. o All web content includes information page, product description, web copies, … must be grammatically correct, well written and informative. o The website interface should be visually appealing and easy to use for customers and also align with the brand identity and target customer. o Ensure consistency in design elements (color scheme, fonts, layout,) across web pages. o All images and media of the website should be high quality and optimized for customer web use.
- Initiation (21/2 - 28/2/2024): Kick off meetings, project charter planning, setup Wix account.
- Requirement analysis (29/2 - 7/3/2024): Conduct market research, define features and functionality.
- Design (7/3 - 14/3/2024): Customize templates and themes, design UI, develop branding elements.
- Development (14/3 – 25/3/2024): Configure website structure, integrate payment gateway, develop contact forms.
- Testing (25/3-29/3/2024): Functional testing, bug fixing and issue resolution.
- Deliverable (29/3 – 2/4/2024): Deployment, content creation, publish website on Wix.
- Maintenance (2/4 – 14/4/2024): Monitoring and support, provide ongoing support.
- Close (14/4 -16/4/2024): Documenting project records, contract closure, project closure meeting and project closure announcement.
Based on the staffing plan, we see:
The project is structured into key phases, including Initiation, Requirement Analysis, Design, Development, Testing, Deliverables, Maintenance, and Closure, each highlighted in specific colors corresponding to the weeks in which these activities take place.
The Role table visually represents the weekly work hours for each role, with each week color-coded to align with the corresponding activity timeline above Employees work six days a week, from Monday to Saturday, excluding Sunday, for a total of 48 hours per week (calculated as 6 days multiplied by 8 hours per day).
We adhere to pre-agreed working hours, ensuring that Saturday work does not qualify for 200% overtime pay as mandated by law Additionally, we strictly comply with legal regulations by not exceeding 48 hours of work per week, as working beyond this limit is illegal.
The "QTY (Hours)" column, located on the far right of the table, indicates the total hours needed for each role in the project, which can be utilized to determine the hourly payment for employees.
We have some equipment to use in the project:
- Screen size 27 inches, size ratio 16:9, anti-glare interface.
- IPS display technology with 100Hz refresh rate.
- ASUS PRIME H610M-A WIFI D4 motherboard, Intel Core i5 12400 CPU, 8GB RAM.
- RTX 3070 graphics card, 256GB SSD hard drive and 2TB HDD.
- 10.9-inch screen, 12MP rear camera and 8MP front camera.
- Exynos 1380 chip, 6GB RAM, 128GB internal storage, 8,000mAh battery.
- Android 13 operating system, resolution 2304 x 1440 pixels.
- Printer type: Brother DCP-T720DW Wifi, color inkjet technology.
- Print speed: 30 ppm (b&w), 26 ppm (color).
- Rapoo XW180 1080P webcam, compact and lightweight design.
- Wide rotation angle up to 80 degrees, supports automatic function.
- Built-in noise-canceling mic, 1080p video quality.
- Domain Name: Buy a separate domain name to make the website more professional.
Wix offers a comprehensive suite of services, including Wix Bookings, Wix Stores, and Wix Events, designed to enhance user experience and streamline online business operations With advanced DDoS protection, a robust web firewall, and Cloudflare integration, Wix ensures top-notch security through malware scanning and secure access management Users benefit from enhanced performance with the ability to host up to 100 websites and enjoy 200GB of NVMe storage, daily backups, unlimited free SSL certificates, and unlimited bandwidth and email services.
- Additional software: Subscriptions to Canva Pro (design software), Zoom
Business (online meeting platform) and ClickUp Business (project management software).
- Web platform support and maintenance features: Includes content updates, security testing, performance optimization, backups and restores, software and plugin updates, SEO, user testing, monitoring and analytics, and regular backups.
- Ecommerce integration: Ecommerce features are available based on the Wix platform also know as plugins or extensions.
Capital contribution unit Amount contributed Time Details of capital sources
Capital contributions primarily originate from individuals, including Nguyen Thi Minh Tuyet, Tran Trong Tuyen, Nguyen Hoang Thanh, and Chung Vinh Toan Additionally, funding is supplemented through customer advance payments from AP Group, sponsorship from Mr Trung, and investments from SCB.
- Capital contribution period: Starting from near the end of February until mid- March, individuals and some other organizations began to contribute capital as well as participate in investment.
- Scale of capital contribution: Capital contribution ranges from 9.6 million to 200 million VND Notably, AP Group contributed VND 200 millions.
- Total capital contribution: Total contributed capital is 351,600,000 VND.
All capital contributions are classified as "Equity," with the exception of VND 200 million from AP Group, categorized as "Customer payment in advance." Additionally, two specific clauses are identified as "Sponsor" and "Investor."
PROJECT PLANNING
SCHEDULE PLANNING
The main phases of the project to be implemented include Kick off meeting, Planning, Domain Review and hosting setup in the Wix account, and Definition of Features and Functionality.
Each phase is broken down into specific tasks and subtasks, like Kickoff Meetings, Scheduling, creating a Wix Account, Analyzing Competitor Websites, and Evaluating Industry Standards and Best Practices.
The main phases are Launch, Development, Testing, and Deployment, each with its respective assigned tasks and products.
The Development phase encompasses four key stages: Design, Development, Integration, and Verification This process involves essential activities such as user interface (UI) design, the development of website functionalities, the integration of third-party services, and the final verification of the product to ensure it meets all requirements.
Key duties include Monitoring and support, Project Documentation, Contract Closing, Project Closing Meeting, and Project Closure Notice.
The Maintenance phase includes activities such as setting up website monitoring, organizing project documentation, issuing final invoices, holding a project closure meeting, and disseminating project closure notices to stakeholders.
This phase ensures the project is completed properly and the website is supported and maintained after implementation.
The Initiation work will take place over six days, with Sundays off, starting on February 19, 2024, and concluding on February 24, 2024 Following this, the Requirement Analysis work will also span six days, commencing on February 26, 2024, and ending on March 2, 2024.
The Design task is scheduled to take place over six days, with Sunday as a day off, starting from March 4, 2024, and concluding on March 9, 2024 Similarly, the Development analysis will also occur over six days, beginning on March 11, 2024, and ending on March 16, 2024.
The Testing task will be conducted over six days, with Sunday designated as a day off, starting on March 18, 2024, and concluding on March 23, 2024 Following this, the Deliverable analysis will take place over four days, from March 25, 2024, to March 30, 2024.
The Testing task will be conducted over six days, with Sunday designated as a day off, starting from April 1, 2024, and concluding on April 6, 2024 Following this, the Deliverable analysis will take place over four days, scheduled to begin on April 8, 2024, and end on April 16, 2024.
HR PLANNING
In this project, our goal is to streamline human resources to minimize costs and enhance productivity by incorporating only essential roles that contribute significantly to the project's success.
The Project Manager plays a crucial role in overseeing and ensuring quality control throughout the project's lifecycle This key figure is responsible for meticulous planning, resource allocation, and establishing the project's vision and standards, ultimately driving the project's success.
Group 6 project and working with stakeholders like customers, sponsors, investors,… to make sure the project go as planned and meet customer need and expectation.
The accountant plays a crucial support role in project management by overseeing the fiscal direction of the project, which includes managing the budget trail, disbursal reports, and bill management Although the accountant is part of the company's accounting department, they work closely under the direction of the Project Manager to facilitate the management of bills, payments, and invoicing.
- Product Owner: Product Owner is someone under command of the Project
The Manager plays a crucial role in overseeing technical teams, ensuring they grasp both the vision and technical requirements of the website By effectively leading the team, the Manager aligns the development process with the expectations of the Project Manager and the customer, ultimately delivering a website that meets the project's goals.
The Web Content Manager, reporting to the Project Manager, is responsible for overseeing all content-related aspects of the website, including product features and SEO marketing strategies This role leads a team that includes an SEO Specialist, Web Content Specialist, and Content Editor, ensuring that all web content is optimized for search engines and effectively supports marketing efforts The Web Content Manager is accountable for the overall quality and performance of the website's content.
The Customer Support Representative acts as a vital link between the project team and the customer, facilitating direct communication with the Project Manager This role is essential for gaining valuable insights from the customer while keeping them informed about project progress By bridging the gap between the two parties, the representative ensures a smoother collaboration and enhances overall customer satisfaction.
- Web Developer: Web Developer is under command of Product Owner and its main work is to develop and implement technical aspect of the website.
- Web Content Specialist: This role is under command of Web Content
Manager, specialized in writing content for website, the products description, blogs,… anything related to content and media this role do it all.
- UX/UI Design: This role specialize in desgin the user interface and work with other stakesholders to ensure the ease of use of the website for both admin and
Group 6 customer This role also focus on the user experience when using the web, design the web layout to be attractive as possible to make the customer stay longer in the Website
- SEO Specialist: This role is focus on working with stakeholders such as UX/UI
Specialist, Web content manager and Product Owner to help optimize the website more likely being show to the customer when they search for a service on the internet.
A Quality Assurance Specialist ensures that the functionalities created by web developers and UX/UI designers operate seamlessly and meet expectations This role involves rigorous testing, identifying bugs and errors, and documenting these issues to provide constructive feedback to the web development team.
A Content Editor acts as a mini-quality assurance specialist for a website, focusing on the content to ensure it is free from grammar errors and spelling mistakes This role is crucial in maintaining high content quality, ultimately enhancing the overall user experience and credibility of the site.
The RACI Matrix defines roles within a project to enhance clarity and accountability "R" stands for Responsible, referring to individuals who perform the actual work "A" signifies Accountable, representing those who oversee the Responsible parties and ensure the task is completed effectively "C" stands for Consulted, which includes individuals whose expertise is sought by the Responsible and Accountable parties for additional information, though they do not engage directly in the task Lastly, "I" denotes Informed, indicating those who are not directly involved but are kept updated on the project's progress for a comprehensive understanding.
During the Initiation phase, the Project Manager plays a crucial role by leading meetings and planning activities, often working independently with minimal assistance The primary collaboration occurs with the Product Owner, who guides the Web Developer in setting up the Wix website from scratch In this phase, the Project Manager is both Responsible for the tasks at hand and Accountable for the overall success of the project.
The second phase of the project focuses on web requirement analysis, a crucial step that involves the participation of nearly all team members, except for the Accountant and QA Specialist.
The third phase of the project focuses on design activities, primarily led by the Product Owner and Web Content Manager They oversee two teams: the web development team and the content team, collaborating closely on the website's design A key aspect of this phase is the role of the UX/UI Designer, who is essential in creating an engaging and user-friendly interface.
Fourth phase is about Development so all Accountable by Product Owner to lead web development team to develop and implement the website from technical aspect.
The fifth phase, known as the Testing phase, occurs after the completion of development During this stage, the Product Owner is responsible for overseeing the website's testing conducted by Quality Assurance Specialists If any bugs are identified, it is essential to address and fix them promptly to ensure a smooth user experience.
Specialist then web development team and content team will also join to fix the error
Sixth phase is Deliverable phase being Accountable by Project Manager to oversee the deployment of website to customer so almost everyone exclude Customer Support Representative and UX.UI Designer.
Seventh phase is Maintenance and constant feedback from customer to improve product so almost everyone join this task and Customer Support Representative is Accountable for this phase
In the final phase of the project, the Project Manager takes accountability, collaborating with the Customer Support Representative to ensure effective communication with the customer Additionally, the Accountant is involved in collecting necessary documents and managing payment activities.
RESOURCE COST PLANNING
Quantity (Hours) is get from the Staffing Plan from the far right column that is a sum of working hours per role in each week.
Unit Price (Month) is the monthly salary following the market standard for each position, we use this to calculate the price per hour.
Unit Price (Hour): to calculate this we use the formulate of (Unit Price (Month) /
26 days (working days exclude Sunday in a month))/8 hours (number of hours work per day).
Benefit (21.5%) or some might call it Insurance but we use benefit for a broader context, we calculate the Benefit by using the Unit Price (Hour)/21.5%
The Amount Unit represents the total payment for an employee's position across all projects This is calculated using the formula: (Unit Price per Hour + 21.5% Benefits) multiplied by the Quantity of Hours worked.
Figure 3.16: MR planning 3.3.1.3 Equipment resources cost
PLANNING AND CONTROLLING
Risk identification is a crucial process that involves creating a table to catalog all potential risks that may arise during the project timeline This process primarily aims to identify potential risks, as indicated by its name The risks are categorized into four main types at RBS Level 1: technical risk, management risk, commercial risk, and external risk, each containing detailed risks at RBS Level 2.
In RBS Level 2, we categorize and list all identifiable risks, organizing them into specific sections that correspond to their relevance.
After identifying all potential risks at RBS level 2, we proceed to evaluate their risk levels by measuring two key factors: Frequency and Impact Frequency refers to how often a risk may occur throughout the project execution, while Impact assesses the severity of the risk's effect on the project if it materializes By estimating both Frequency and Impact, we can determine the Overall Risk Level using the formula: Overall Risk Level = Frequency x Impact.
When we done calculated the Overall Risk Level, we can make RiskMeasurement.
In our risk measurement approach, we will create a table featuring three distinct colors: Green, Yellow, and Red These colors represent safety levels, with Green indicating safety, Yellow signaling the need for attention, and Red denoting danger Each identified risk will be listed alongside its corresponding Overall Risk Level, clearly aligned with the appropriate color in the table.
After completing the Risk Measurement table, we can now take action to control the identified risks Prioritization is essential, starting with the color coding: Red indicates the most critical risks that need immediate attention, followed by Yellow, which should be addressed only after all Red issues are resolved, and Green, which is considered safe and will be tackled last When managing risks within the same color category, we prioritize those with higher numerical values; for instance, among the Red risks numbered 15, 16, and 20, we address risk number 20 first, followed by 16, and then 15.
Flowchart is a great tool to visualize the project flow and to understand how each phases of the project interact with each other
From top down, first PHASE is Initiation, if successfully excecuted then we moved on to the PHASE 2 of Requirement Analysis and if PHASE 2 also
Group 6 complete we move to PHASE 3 which is Design In this phase error and mistakes may occure so if there is a need adjustment we can just go back to requirement analysis phase to make some adjust at the requirement and what will have in the website and if there is no need to adjust and finished design the websign we move on to PHASE 4.
Phase 4 focuses on development; if any design issues arise, we can revisit Phase 3 for redesign before continuing Otherwise, we proceed directly to Phase 5, which is dedicated to testing.
Phase 5 focuses on Testing, where the QA Specialist thoroughly evaluates the website's functionalities to identify any errors If any issues are detected, the process will revert to Phase 4 for necessary fixes before retesting Once the website operates seamlessly and all functions perform correctly, we will proceed to Phase 6.
PHASE 6 is Deliverable phase mostly just deployment and content edit so when finished we move to PHASE 7.
Phase 7, known as Maintenance, involves monitoring and supporting the customer If the customer wishes to add or remove functionalities, we can revisit Phase 4 to restart the development and testing process However, if the customer is satisfied with the current solution, we will proceed to the final phase.
PHASE 8 is Close and the project and here.
FUNCTION ON WEBSITE
MODIFY THE APPROPRIATE FUNCTION ON WEBSITE
The customer has to access the website The Genie Party on social media.There is a button ‘ Login’ in the top right of the homepage.
Then the customer fills up your information about your account by Email orFacebook.
When you finish, this button will change as the picture.
Explore our website categories, including Homepage, Contact, Services, Menu, Online Ordering, and Our Company The Homepage offers a user-friendly interface to learn more about us For inquiries, use the Contact button to submit your information, and we will respond promptly Our Services section caters to a diverse clientele, from undergraduates to business professionals For those who prefer a cozy night in, our Menu allows customers to conveniently order online for delivery Finally, Our Company section provides insights into our operations and values.
There are 3 options for your choice based on your budget.
For example, a Deluxe Party needs 3 items to be full service About drink,light food, and decoration, we also have detailed products for you.
Finally, you have to press the button to add to cart and go to pay this.
Based on the Menu, you choose products and it is present at the cart in top right of your screen.
Figure 4.28: Home page for admin
Admins can effectively oversee company operations from this central hub, managing everything from the homepage to products and customer interactions With comprehensive control, businesses can monitor their activities and drive growth and development.
Managers can efficiently manage product inventory and promptly update stock levels Businesses can adapt their food offerings according to seasonal changes, and during holiday months, special promotions and marketing strategies will be implemented to attract customers visiting the website.
We have the ability to manage product pricing effectively The website automatically calculates our profit margins, allowing us to focus solely on determining the cost of goods, which in turn helps us understand our profit and profit percentage.
We have organized our inventory to effectively manage our party service packages By reviewing the available service options, we will prepare the essential materials and tools needed for each package to ensure a successful event.
We receive the information of the customers and read their questions After that, we based on what they send and have communication with them.
We will contact my customer in this way, and do it every time they need.
This location is for customer information storage.
CONTROLLING AND CLOSING PROJECT
CONTROL
Based on the HR planning table, we can see the number of working hours of each employee taken from the Staff planning table.
Absent day are the days the employee do not work when the
Turnover rate are kept at zero to simplify the project.
Working hours = (working day - absent day)* hours per day
KPIs will be calculated with the formula of expected KPIs subtracted from actual KPIs of each employee.
Figure 5.37: Project expense tracking report
Figure 5.38: Project acceptance test report
A Pareto chart is a visual tool that integrates bars and a line graph to illustrate the Pareto principle, commonly referred to as the 80/20 rule This principle posits that approximately 80% of outcomes result from just 20% of the contributing factors.
We can see the chart represent different issues related to website development with varying frequencies:
First Bar (65%): Delay in website development
Second Bar (55%): Wix host loading time too slow
Third Bar (40%): Illogical website navigation structure design
Fourth Bar (205): Important plugins being overpriced
Fifth Bar (19%): Delay in product development
Sixth Bar (12%): Contact form submission not working
Seventh Bar (5%): User interface not appealing and hard to use
Orange Line Graph: Shows the cumulative percentage of issues, starting at 0% and ending at 100%.
The most common issue encountered in website development is delays To address this problem effectively, we will utilize an Ishikawa chart to analyze and identify the root causes of these delays.
Control charts are essential tools utilized across various industries to monitor process stability over time, playing a crucial role in statistical process control (SPC) to maintain product and service quality In our project, we track the number of days late at specific intervals to determine if these delays are out of control If they are, it is imperative to take corrective actions to bring the delays back to the center line, ensuring the project's stability.
We can see the image you’ve uploaded is a bar chart titled “Process Control,” which tracks various metrics over an 8-week period Here’s a breakdown of its contents:
Bars: Each bar represents a week and is divided into sections by color:Blue isSchedule, Yellow is Features, Grey is Security, Orange is Cost, Dark Blue isPerformance.
As in the Pareto chart we identified the biggest problem and occure the most is the Delay in website development.
The three primary categories of potential causes for project issues are Management, Environment, and People In terms of Management, unrealistic deadlines and expectations from project managers stem from poor project scope estimation and complexity This ambitious goal-setting often overlooks available resources, highlighting a need for more realistic planning Regarding Environmental causes, conflicts often arise from stakeholder feedback due to a lack of clear communication This breakdown in communication can lead to misunderstandings and disagreements during the project, necessitating a focus on enhancing communication strategies to mitigate these issues.
Group 6 cause that is because we lack of decision making process to solve disagreement but this cause is kinda irrelevant to the main problem and cannot seem solve all the problems we mentioned above just like the Management causes. o People: Final we go to the People causes, now we find that our team member is being overwhelmed with other task, but when look closer the cause actually is because the lack of prioritzation, now we come to the root cause that we found is because team member is being assigned to many project simultanously This is a root cause because it can solve the problem of lack prioritization because when if there is only one project at a time the prioritization will be much better and people will not be overwhelemed with tasks It also solve the problem of delay of website development because when there is only one project at a time, the team member will have all the time to focus on working the website not to procrascinate and being paralyze by the overwhelm task of other projects.
CLOSING
LEARNING EXPERIENCE
Project Management: The more we learn about project management in E-
Commerce we find that it can be apply into our life not just on the business project but daily life activities, things like break things down to the smallest
Group 6 actionable unit like using the WBS is a very valuable tool to combat procrascination as we will not be paralyze by the stress of not knowing where to start and to prioritize the quality control over quality assurance because if we do not identify the poor quality aspects in our life it will always remain like a barrel that has a short side that keep making water overflow and in our life if we have bad habits or bad mindset it will always keep us at a limited place rather than reaching the potential of what we can be.
Effective time management is crucial for students juggling multiple subjects, as it helps alleviate the stress and confusion associated with academic demands By wisely organizing their time, students can ensure they complete all reports on time and meet deadlines, ultimately leading to greater academic success.
Teamwork is essential in group projects, where each member has clearly defined roles Respecting and collaborating with others, despite their challenges, can be difficult initially However, this experience fosters valuable skills such as clear communication and the importance of providing constructive feedback to enhance the project and address any issues effectively.
Effective stress management is crucial for students facing multiple deadlines, as it helps prevent feelings of overwhelm and panic By integrating time management with stress management techniques, students can better navigate their academic responsibilities One essential strategy is prioritizing good sleep, which, despite its simplicity, is supported by evidence indicating that adequate rest enhances mental clarity This clarity enables students to tackle stress more effectively, contrasting with the exhaustion often experienced due to sleep deprivation.
The project is developing a comprehensive website platform focused on affordable and professional party planning services It aims to cater to an underserved market segment, making these services accessible to a wider audience, including students who typically cannot afford conventional party planning options.
The project is making significant progress towards a successful near-future launch, despite still being under development A meticulously crafted project plan outlines essential milestones, including initiation, requirement analysis, design, development, testing, and deployment Additionally, the project has a budget of nearly 360 million VND, which has been strategically allocated to ensure cost-effectiveness.
This project could revolutionize the event planning industry by providing high-quality, personalized party planning services at affordable prices Tailored to meet customer needs, the platform enables a broader audience to host memorable gatherings The website's potential impact includes enhancing accessibility to exceptional event planning solutions.
Market changer: The website challenge tradition event planning businesses by introducing a cost effective alternative to the traditional, often high-end, party planning services.
The rise in availability of party planning services enables students and individuals with limited resources to access professional and personalized event planning assistance that was once inaccessible through traditional event planning companies.
In conclusion, our project presents an appealing solution to an unmet need in the event planning industry by offering affordable and personalized party planning services without compromising on quality or professionalism This initiative has the potential to transform how people celebrate special occasions, providing a more cost-effective and professional alternative to traditional services.