ECONOMICS FACULTY BUSINESS ADMINISTRATION PROGRAM NOTE OF ESSAY MARKS Course name: Administrative Office Management 0+2 QTKD.ENO19 Class Group | Student name Student Code KITE.TTO1 0
Reason for choosing the fOpIC <5 <1 ry 5 2 Research ObJ€CHIVCS SH HH re 6 =" ‹ se
Office administration management is essential for organizations and businesses globally, as it organizes and oversees key activities such as document management, scheduling, employee records, and customer support With the advancement of information technology, effective office administration has become increasingly crucial for storing, securing, and accessing vital information This management practice not only minimizes office errors but also ensures compliance with policies and regulations, ultimately enhancing business efficiency Therefore, office administration management is a fundamental component of operational success in today's dynamic business environment.
The financial services sector plays a crucial role in the global economy, significantly influencing economic development As highlighted in the World Bank's 2021 report, the finance and insurance industry contributes 7.4% to the total value added globally and supports around 100 million jobs worldwide.
Effective office administration management is essential for the financial services sector in Vietnam, as it ensures smooth operations and meets customer demands With the industry's continuous growth and rising customer expectations, optimizing work processes through efficient office management has become increasingly important This approach enhances labor productivity, improves service quality, and reduces operating costs Additionally, office administration management is vital for managing information, ensuring document security, and facilitating communication within organizations Ultimately, it also helps maintain strong customer relationships, reinforcing its significance in the financial services landscape.
The importance of "Office Management in the Financial Services Industry in Vietnam" is crucial for enhancing operational efficiency and addressing market demands This significance is the reason we have selected this topic for our analysis.
- Research objective: Analyze administrative office management in the financial services industry to identify the current situation and propose solutions to improve administrative office management in the financial services industry
- Research purpose: Improve the quality of administrative office management in the financial services industry
- Establish the theoretical framework related to administrative management of financial services office in Vietnam
- Identify the current situation, strengths, and weaknesses of administrative management of financial services office in Vietnam
- Identify issues, make recommendations, and propose solutions for administrative management of financial services office in Vietnam
Office administrative management in the financial services sector in Vietnam.
Office administrative management in the financial services sector in Vietnam until March 2023
Research MethodolOgy ôHH HH ke 7 7 HistOry OŸ res€arCh ch tre 7 8 Sigmificance Of the fOpIC - Ăn ng ng 9
This article synthesizes theoretical foundations of office administration alongside a comprehensive survey, statistical analysis, and comparison of current research topics It aims to provide specific recommendations for enhancing office administration practices Furthermore, the thesis builds upon existing research findings, scientific literature, and publications in the field of office administration, ensuring a well-rounded perspective on the subject.
History of research in Vietnam
Nguyen Thanh Do's "Office Management Curriculum" (2012), published by the National Economics University in Hanoi, provides a comprehensive overview of meetings and conferences It outlines key concepts, purposes, and the significance of these gatherings, emphasizing their importance in organizational settings The curriculum also details effective methods for organizing both internal and formal meetings, including content planning and adherence to protocols.
In Chapter 09 of "Theoretical Curriculum on Office Management" by Vu Thi Phung (2021), published by the National University of Hanoi, the focus is on organizing meetings and events within the financial services industry The chapter outlines essential concepts related to "Meetings" and "Events," highlighting the office's crucial role in their organization It details the procedures and methods for conducting both informal internal meetings and formal protocol-driven gatherings This comprehensive curriculum equips readers with the knowledge needed to organize office meetings and events effectively and professionally.
In her 2020 article, "Customer Relationship Management in Vietnamese Commercial Banks Today," Nguyen Thu Quynh employs qualitative research methods to assess the current state of customer relationship management in Vietnamese commercial banks Through interviews, the author gathers insights that highlight the practices and challenges faced by these banks in managing customer relationships effectively.
Five leaders from various banks, including the Agriculture and Rural Development Bank, the Investment and Development Bank, and the Trade Bank, shared their insights on customer relationship management activities They provided valuable assessments and proposed solutions aimed at enhancing these activities in the future.
Asmundson (2020) highlights the vital importance of the financial services sector in the global economy, detailing its diverse offerings, including personal financial management, corporate financing, and investment risk management The sector not only supports business activities but also bolsters the stability and safety of the global financial system, while generating numerous job opportunities and significantly contributing to national GDPs Despite facing challenges such as market instability, information security concerns, and evolving regulatory policies, the article reaffirms the ongoing significance of the financial services sector in fostering economic development worldwide.
In 2018, the Australian Government's Vocational Education and Training Research and Advisory Council (VETRAC) released a report titled "The Changing Face of Office Administration," which explores the evolving landscape of office management roles in the digital age The report highlights the impact of information management software and emerging technologies, such as project management tools, artificial intelligence, and cloud-based systems, on office operations It emphasizes the necessity for office managers to acquire new skills, including digital literacy, effective communication, and time management Ultimately, the report calls for organizations to adapt their office management strategies and invest in training employees to thrive in a digitally-driven environment.
The article from the Business Administration Program at the University of British Columbia underscores the vital role of office administration in modern organizations It emphasizes that effective office administration is crucial for the smooth functioning of daily operations and is instrumental in achieving strategic business goals Key skills highlighted for professionals in this field include time management, communication, organizational, and teamwork skills Ultimately, the article asserts that office administration is an essential profession that significantly contributes to the success of businesses and organizations.
Our team focuses on the legal aspects of office administration management, conducting thorough investigations into related issues We also offer targeted solutions aimed at enhancing the efficiency and quality of office administration within the financial services industry.
Our group enhances the theoretical framework by elucidating key terms associated with office administration management within the financial services sector, while also examining the interrelationships among various elements pertinent to this field.
Theoretical Foundations of Administrative (Office
Role of office management in financial services sector in
Chapter 2: Current situation and analysis of issues in administrative office management in financial services sector
2.1 Current situation of administrative office management in financial services sector in Vietnam
2.2 Advantages of administrative office management in financial services sector in Vietnam
2.3 Difficulties of administrative office management in financial services sector in Vietnam
2.4 SWOT analysis of administrative office management in financial services sector in Vietnam
Chapter 3: Solutions to enhance efficiency of administrative office management in financial services sector in Vietnam
3.1 Current recommendations by the government
Chapter 1: Theoretical Foundations of Administrative Office Management in Financial Services Sector in Vietnam
A 2014 study by the Vietnam Academy of Management defines an office as a structured workspace outfitted with essential tools, equipment, and information systems that support management, production, and information exchange within an organization Serving as a hub for document and information management, the office facilitates interaction among various departments, thereby playing a vital role in improving operational efficiency and boosting the organization's competitiveness.
In the 2018 article "The Physical Environment of the Office: Contemporary and Emerging Issues" by Michael S W Lee et al., published in the International Journal of Sustainable Built Environment, the authors define an office as a workspace designed for optimal employee comfort and effectiveness They examine various physical factors such as lighting, air quality, noise, temperature, color, and equipment, evaluating their effects on employee health and productivity Additionally, the article explores emerging trends in office design and management that aim to enhance employee well-being and satisfaction while reducing environmental impact.
An office serves as a dedicated workspace tailored to various work-related activities, including writing, reading, document organization, meetings, and communication with partners and clients It can range from a single room to a large building with multiple workspaces, typically furnished with essential devices like computers, printers, telephones, and other office supplies Additionally, offices often feature visitor reception areas, meeting rooms, and spaces for employees to relax and dine.
II is a professional working environment commonly used in organizations, companies, agencies, schools, etc
A study by W.J Knapp et al (2016) defines Office Administration as the management and organization of administrative activities within an organization, encompassing document management, information management, service delivery, human resource support, and office supply management This essential function contributes significantly to the efficiency of administrative offices, facilitating the achievement of organizational goals and enhancing employee productivity.
According to Vohra (2017), Office Administration is a comprehensive management process of administrative activities within an organization or company
Office Administration encompasses key activities like document management, information management, service delivery, human resource support, cost monitoring, and office supply management By streamlining these processes, it enhances the efficiency of administrative services, fosters employee engagement, and boosts overall organizational productivity Additionally, effective office administration can lead to reduced operating costs and improved productivity among office workers.
Office Administration involves the efficient management and operation of office activities to optimize processes and resources while saving time Key activities include record management, information processing, policy development, asset and inventory management, human resource management, cost management, and IT application management This function is crucial for maintaining a balance in office activities and ensuring the effective operation of the organization.
1.3 Definition of financial services sector
The financial services industry is a diverse sector encompassing banking, insurance, investment, asset management, financial consulting, and payment services, as noted by Lerner et al (2019) This industry provides essential financial products and services that assist individuals and organizations in managing and optimizing their finances Furthermore, it plays a crucial role in financing business activities and mitigating financial risks As the global economy evolves, the significance and growth of the financial services industry continue to accelerate.
1.4 Definition of Administrative Office Management in Financial Services Sector
Effective administrative management in the financial services sector involves organizing key activities such as document management, service provision, personnel support, and cost control It is crucial for organizations to implement and comply with government regulations, particularly those related to personal information protection and customer asset security A robust management system that promotes transparency, integrity, and information security is essential to meet customer needs and adhere to legal requirements Furthermore, investing in the training and development of human resources is vital for enhancing the effectiveness of administrative management in this industry.
1.5 Role of office management in financial services sector in Vietnam
Implementing and executing office management properly will result in economic efficiency, enhance customer trust, and serve as a tool to minimize risks
Office management is vital in Vietnam's financial services sector, as it underpins transparency and effective operations By implementing administrative procedures, asset management regulations, and human resources training, organizations can ensure compliance with financial laws while protecting customer data An effective office management system is essential for seamless operational processes that align with customer needs Integrating office management into the strategic plan enhances control and evaluation, ultimately improving organizational quality Furthermore, proficient office management fosters a professional work environment, attracting talent and boosting employee efficiency In conclusion, effective office management not only enhances professionalism in financial services but also strengthens competitive advantage and organizational reputation.
1.6 Factors affecting office management in financial services sector in
Legal regulations governing administrative management, personal information protection, customer interests, and financial services significantly impact the office administration within financial institutions.
As the financial services market in Vietnam becomes more competitive, it is essential for financial organizations to enhance their office governance This improvement will lead to more efficient and competitive business operations, enabling them to thrive in the evolving market landscape.
The advancement of technology has transformed office administration practices, offering financial services organizations numerous opportunities to improve operational efficiency.
Effective office administration in financial services organizations relies heavily on skilled human resources To achieve this, it is crucial for these organizations to invest in training and attracting top talent, ensuring that administrative tasks are carried out efficiently and effectively.
Chapter 2: Current situation and analysis of issues in administrative office management in financial services sector
2.1 Current situation of administrative office management in financial services sector in Vietnam
Research by Dang Thi Thu Hang (2019) indicates that financial service organizations in Vietnam lack a cohesive and systematic office management process, resulting in ineffective administrative management and oversight This finding is further supported by Tran Thi Thu Hien and Dang Thi Thanh Mai.
In 2020, it was highlighted that despite numerous financial service organizations adopting information technology to enhance office management, the effectiveness of these technologies in implementation and usage has fallen short of expectations.