THƯƠNG MẠI UNIVERSTY TOURISM AND HOSPITABILITY MANAGEMENT PRESENTATION ENGLISH 3 Topic 1: CULTURE DIFFERENCES IN WORKING STYLE BETWEEN THE USAAND CHINESE Class Code: LHP: 231_ ENTH16
Trang 1THƯƠNG MẠI UNIVERSTY TOURISM AND HOSPITABILITY MANAGEMENT
PRESENTATION ENGLISH 3
Topic 1:
CULTURE DIFFERENCES IN WORKING STYLE BETWEEN
THE USAAND CHINESE
Class Code: LHP: 231_ ENTH1611_ 39
Teacher: Th.S Vi Thi Thu Trang
Group: 5
HA NOI - 2024
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Presentation assessment List of students (in the order of presenting)
Name (for students) Comments (for teacher only) Mark
Quách Thị Thu Sương
(Minute-taker)
Hoàng Phương Phương
Nguyễn Thị Bích
Phượng
Tran Đức Thành
Nguyễn Thị Phương Thảo
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MEETING MINUTES 1 - GROUP 5
| CONTENTS FOR DISCUSSING
- Time: from 8.30 a.m to 9.00 p.m
- Place: Meeting via Google Meet
- Participants: all members in group
- Contents for discussing: Assigning tasks to each member
After our group had has basic understanding about our topic, we started creating
the presentation and divided it into 4 equal parts: Culture Differences in Working Style
Between The USA and Chinese
Il MAIN CONTENTS
2.1 Definition: Overview the definition of culture differences
- Cultural differences :
Differences in customs, values, beliefs, behaviors, and ways of life between different cultures
Expressed in many aspects such as language, religion, art, cuisine, festivals, and behavior in society
2.2 Analysis aspects of cultural differences in working between the USA and Chinese
- Be aware of upholding "us
- Emphasis on
connection/dependency
- They uphold of the "ego"
- Emphasis on working
ty a - Opinions expressed must
Individualism - | - Opinion is expressed by bàn:
tu maintain co-operation
Collectivism personal thoughts
- Opinions and vote results
are often discussed and decided in advance within the group
- The hierarchy is understood] - The hierarchical system is Power Distance | as the difference in roles in ar) synonymous with inequality
organization, and is set up to | - The ideal boss is an
- Personal contribution: each
person has their own voting
viewpoint
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provide convenience
- The ideal boss is a democra person
- Consultation with subordinates is common
authoritarian person but
kind-hearted
- What subordinates do are often asked
Low Uncertainty Avoidance
- Consider uncertainty to be inherent in life
High Uncertainty Avoidance
- People see uncertainty in life as a threat that needs tc
- Serenity, less stress, self-
control, less anxiety :
: emotion, or thoughts and
- Be comfortable with
anxiety
unsurenes or clutter :
- Requires clarity and order
Masculinity:
Femininity: - Differences in emotions
- Differences in emotions and] and social roles between th Masculinity - social roles between the sexe] sexes are huge
Là; hy are quite small - Men should be assertive Femininity
- Both men and women are
courteous, gentle and attentiv
- Focus on work-life balance
and ambitious while womer should not
- Often prioritizes work over life and familyMasculinity:
Long term - Short
term Orientation
Short term orientation:
- What is good or bad depend
on the definition
- Consumption are encourage
Long term orientation:
- What is good or bad
depends on the situation
- Thrift and patience are important goals
Indulgence -
Restraint
- Freedom of speech is importantheavy
- Meaningful rest time is
important
- More likely to remember
positive emotions
Restraint:
- Freedom of speech is not
major concerns
- Meaningful rest time is
lower importance
- Less likely to remember positive emotions
2.3 The Importance of Understanding Cultural Differences in working between the USA and Chinese
- Avoid unnecessary misunderstandings and conflicts:
For example, in Chinese culture, silence can be seen as a sign of respect and thoughtfulness, while in Western culture, silence can be interpreted as indecisive
Trang 5- Improve communication effectiveness:
+ understand your partner's culture
+ adjust your communication style to be more appropriate
+ improving efficiency and collaboration at work
- Building good relationships:
+ Respect and understanding of the partner's culture
+ Build a more sustainable and trustworthy business relationship
2.4 Developing Cultural Intelligence to avoid misunderstanding in working between the
USA and Chinese
- Adjust behavior and speech: Actively adjust behavior and speech to fit your partner's culture
+ Listen and observe: not only with your ears but also with your eyes to better understand their body language and expressions
+ Use the right language and tone
- Learn and Learn:
+ Stay curious and learn about different cultures
+ Be better prepared when working or interacting with people from other cultures
- Show respect and openness:
+ show respect and openness instead of judgment
+ Be open to different points of view
Ill Conclusion:
- Personal perspective on the importance of understanding
- Respecting cultural differences
Trang 6- Call to Action: Encourage readers to learn more and apply knowledge of cultural
differences to their lives
Duties for participants
Action items Deadline Member
Opening and Conclusion+ Definition Nguyén Quang Phi
Analysis aspects Individualism-
Collectivism and Power distance
Analysis aspects Uncertainty Sunday
Avoidance and Masculinity-Femininity 13/10/2024
Analysis aspects Long term-Short ter
Orientation and Indulgence-Restraint
Nguyén Thi Bich Phuong
Quách Thị Thu Sương
Đào Ngọc Qúy
The Importance of Understanding
Cultural Differences in working 0AH8 2010006080006
Developing Cultural Intelligence to
avoid misunderstanding: Adjust Trần Đức Thành
behavior and speech
Developing Cultural Intelligence to
avoid misunderstanding:
Learn and learn
Show respect and openness
Nguyễn Thị Phương Thảo
Leader
Quý Đào Ngọc Quý
Trang 7PRESENTATION INTRODUCTION
1 Greeting:
Good morning, everyone, we are group 5 Today we’re so delighted to be here to
present our topic: CULTURE DIFFERENCES IN WORKING STYLE BETWEEN THE USA AND CHINESE
2 Introducing the group’s members:
First, let me, as a powerful group leader, introduce our group first Our team 6 has
7 members in total: Phuong Phuong, Bich Phuong, Thu Suong, Dic Thanh, Quang Phi and me All our members are randomly chosen into a team, though, after a short period of time working together, we realize that we kind of match each other
Outlining the presentation:
There are 4 parts in our presentation
e The first part we will give you general definition about culture differences
e The next part we will analysis aspects of cultural differences in working between
the USA and Chinese
e The following part we will disscuss abo ut the importance of understanding cultural differences in working between the USA and Chinese
e The final will recommend advices about developing cultural intelligence to avoid misunderstanding in working between the USA and Chinese
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1 Definition of Culture Differences
To learn about culture, we need to understand simply: Culture is the sum total of material and spiritual values created by human beings in the course of history
Cultural differences are evident in many aspects such as customs, values, beliefs,
behaviors and lifestyles These aspects can be observed through aspects such as language religion, art, cuisine, festivals, and social behavior
Customs and rituals are prominent elements, like greetings, weddings, or religious ceremonies For example, in the United States, shaking hands is a common way of greeting, while in Vietnam, bowing is an important part of social etiquette
Cultural values also differ between cultures, as Vietnamese value family and filial piety, while Americans value individuality and freedom
Beliefs and religion are important factors in culture, influencing people's way of life
and thinking Religions such as Buddhism and Christianity all have their own teachings and rituals Behavior and behavior in society also show Cultural differences For example,
in Chinese culture, it is considered polite to give a gift and not open it right in front of the giver, while in some other places, it is normal to open a gift as soon as it is received Language is an important means of communicating and transmitting culture, with
expressions, proverbs, and idioms that reflect the characteristics of each culture Art and
cuisine are clear expressions of culture, with typical art forms and specialty dishes The festival is an opportunity to honor and preserve traditional cultural values, such as the
Lunar New Year of the Vietnamese people or the Lantern Festival in China These differences not only enrich our lives but also help us understand and respect each other in
a diverse and globalized world
For example, in the US, people often communicate in a straightforward and direct
way In contrast, in Vietnam, communication can be more indirect and respectful to
maintain harmony in the relationship
Trang 9Next, in terms of time management, Westerners often strictly adhere to time and schedules Meanwhile, in some Asian countries such as China, time flexibility may be
more acceptable, depending on the specific context and situation
The decision-making process is also a big difference Companies in the U.S often
have a quick and vertical decision-making process, based on management Meanwhile, in
China, this process may take longer because it requires consensus from various levels Attitudes toward work also reflect cultural differences The work culture in some
European countries tends to balance work and personal life In contrast, in some Asian
countries, working hard and spending a lot of time at work can be taken more seriously
and appreciated
These differences reflect the cultural values of each country and strongly influence
the work environment and how employees interact with each other
2 Analysis aspects of cultural differences in working between the USA and China
“ The difference in working between the USA and Chinese is expressed first of all in
aspect: Individualism — Collectivism
In the USA, they uphold of the “ego”, each person has their own voting viewpoint This means, in their work, they are always bold in expressing their thoughts and opinions When they feel their boss's decisions are unsatisfactory, they’re willing to communicate directly and express their personal views Besides that, they emphasis on working independently Americans value the final results they achieve and emphasize individual capability They believe that what they contribute and what they demonstrate will determine their position, their worth, and the outcome of the work, so Americans tend to
work hard and independently And, opinion is expressed by personal thoughts
In contrast to Americans, Chinese people emphasize the awareness of "us" In any job, they pay attention to the common standards of the organization and the community; any
opinions expressed must align with the rules and common interests of the group and everyone involved Moreover, they emphasis on connection Because of the emphasis on
the awareness of "us" and valuing relationships over tasks, Chinese people tend to prioritize connection in their work They believe that integrating into the community will
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“ The second different aspect that | want to mention is power distance
In the USA, the hierarchy is understood as the difference in roles in an organization This means the hierarchy is set up only for the convenience of dividing tasks and roles in
work; no significant distinction between boss and subordinates like: the boss needing to
be respected or the boss's opinions always being right, So that, the ideal boss is a democratic person Consultation with subordinates is common because in the USA,
everyone is equal, with no distinction between boss and employee; each person has their
own voting rights and can express personal opinions
In Chinese, the hierarchical system is synonymous with inequality In the workplace ,
the boss is a person of power, and everyone must show respect and pay attention to maintaining a good relationship with the boss because they believe the boss will care for
and help them more in your work and career With them, the ideal boss is an authoritarian
person but kind-hearted And, in contrast to the USA, subordinates are often required to
perform certain tasks instead of being given the opportunity to vote and choose tasks that
align with their abilities and strengths
* The next aspect is uncertainty avoidance
When considering the factor of uncertainty avoidance, China and the United States
exhibit a clear and significant difference in their approaches to handling ambiguity and
risk According to Hofstede’s model, the United States has a low uncertainty avoidance
index, scoring 46 points, reflecting a society that is generally comfortable with risk and ambiguity In American work environments, uncertainty is often seen as a natural part of life and is even embraced as an opportunity for innovation and adaptability This perspective encourages creative problem-solving, independent thinking, and a flexible approach to work Employees in the U.S are usually more willing to experiment, adjust,
and pivot in response to new challenges, relying less on detailed rules or fixed processes
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