Cgv cinemas' online ticket sales data management system

The relationship between Showtime and Cinema Hall is one to many: - Each Showtime may occur in multiple Cinema Halls - Each Cinema Hall corresponds to each Showtime.. The relationship b

VIETNAM NATIONAL UNIVERSITY, HANOI

INTERNATIONAL SCHOOL

REPORT OF FINAL EXAM PROJECT

CGV Cinemas' Online Ticket Sales Data Management System

GROUP 7 Class: Database INS2080 - INS2080.01

Lecturer: Trần Thị Ngân

Hanoi, ………2023

Design Canva

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Vũ Hồng Thúy 22070360

Abstract Chapter 1:

About the organization Chapter 2:

Build ERD:

Create a physical database based on relational schema and real data

Chapter 4:

CONCLUSION Design Canva

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Questions and solution for 1,2,3,4,5

Questions and solution for 6,7,8,9,10

Design Canva

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List of Figure

Table of Contents

Member’s Contribution 2

List of Figure 4

ABSTRACT 6

Chapter 1: INTRODUCTION 7

1 About the Organization: 7

2 Requirement specification: 7

3 Business Narratives: 9

Chapter 2: ANALYZING AND DESIGNING THE DATABASE 10

1 Cardinality: 10

2 ERD: 11

3 Relational Schema: 11

4 Some real data and SQL script: 13

Chapter 3: SOME USEFUL REPORTS AND INFORMATION 14

1 Design some useful reports and information for real usage: 15

2 Solution for the above report/information: 15

3 Power BI: 21

Chapter 4: CONCLUSION 24

1 Advantages of the project to the business: 24

2 The downside of the database can be observed as follows: 24

REFERENCES 25

ABSTRACT

This report looks at CGV cinema's online ticket booking service Although we tried to incorporate as much as possible, our work only includes the booking service of CGV rather than its entire operation

In the first chapter, our team briefly introduced CGV, the organization, and the business narrative to assist in the ERD and relational schema-building process in the second chapter The final chapter includes some valuable solutions for CGV’s business

Chapter 1: INTRODUCTION

CJ CGV is the largest film distributor and cinema operator in Vietnam and one of the top 5 cinema chains in the world Our mission is to become a role model company for the continuous development of the film industry in Vietnam

CJ CGV has created a unique concept of transforming former multiplexes into "Cultureplex," where customers enjoy the movies and have access to diverse entertainment experiences At CGV, we implement the latest technology, including SCREENX, IMAX, STARIUM, 4DX, and Dolby Atmos, as well as entirely new and different F&B offerings All while still providing the highest quality service by CGV Cinema's staff

Our CSR-CSV activities, such as the Scriptwriting Contest, CJ Short Film Making Project, Toto's Film Making Class, CGV ArtHouse, and our sponsorship of significant film events such

as HANIFF and Vietnam Film Festival, aimed at building and enhancing platforms where talented filmmakers can be identified

CGV cinemas are also determined to provide movie-going experiences for audiences with limited access to quality cinema environments through CSV programs such as Smile Moon and Movie for Everyone

In addition, CJ CGV Vietnam has a transparent and professional system which ensures fair conditions for all the business partners Together with our valued audiences, filmmakers and business partners, CJ CGV Vietnam will continue our journey toward the prosperous future of Vietnam's movie industry

2 Requirement specification:

* Method of Investigating Business Rules: CGV

The investigation into the business rules of CGV encompasses multiple stages and methods to ensure a comprehensive understanding of how they manage and implement their business Here are three methods we employed:

2.1 Document Analysis:

Document analysis is a crucial step to gain in-depth insights into CGV's business rules, helping identify strategies and opportunities for future development

- Company Document Research: Analyzing CGV's official documents, such as annual

reports, financial reports, and managerial documents, to understand their business strategies and management rules

- Policy and Regulation Review: Examining the policies and regulations that CGV applies in

managing their business operations

2.2 Website Research:

After obtaining an overview of the content production process, we researched CGV's website

to understand how they interact with customers

-Online Ticket Purchasing Process: Thoroughly examining the online ticket purchasing

process on CGV's website to understand how they optimize the customer experience This includes evaluating the user interface, search features, and the payment process

-Movie Information Management: Investigating how movie information is managed on the

website This involves understanding how they display information, trailers, and movie viewer ratings This analysis helps us comprehend how CGV promotes and markets film projects its

-Online Interaction: Monitoring CGV's social media channels and online communities to

assess the level of interaction with customers This includes evaluating responses from viewers, how they address feedback and participation in online discussions

-Other Service Booking Processes: Examining other services that customers can use on

CGV's website, such as booking tables and reserving VIP rooms This evaluation helps us assess the scope and diversity of CGV's services

- Online Interaction Analysis: Utilizing web analytics tools to measure online interaction,

from website visits to the time users spend on the site This helps us gain a deeper understanding

of the popularity and preferences of the CGV website

Step 1: Select movies:

Customers will select a movie or movies that they want to see Available movies will be shown

as posters on the home page

MOVIES (STT, MovieName, MovieID, Premiere, Durations, Language, Category)

Step 2: Choose the location

After the first step, the system will display a list of cinema locations currently showing the selected movie Information about the cinema hall and the cinema will also be listed

Location (Location_id, Cinema_Name, Location, Total_CinemaHalls)

CINEMAHALL(CinemaHall_ID, CinemaHallName, TotalSeats)

Step 3: Choosing showtime:

After choosing the movie, they will select their preferred show time There are different show times for a movie on a given day

SHOWTIME(Showtime_ID, Movie_ID, Showtime, DateShown, CinemaHall_ID)

Step 4: Choosing Seat

This is the most important part, directly influencing your watching experience Every seat is denoted with (CinemaSeatID, CinemaSeatNumber, CinemaSeatType and CinemaHall_ID).

After a seat is reserved, it will be recorded with TICKET along with the price of each type of seat

Step 5: Payment

There are many methods by which a customer can complete their payment

Payment Method has MethodID and Method_Name

Information on customers’ payments is stored under the :

PAYMENT (Payment_ID, PaymentDate, Price, Discount, Total, Method_ID, Movie_ID, Customer_ID)

Chapter 2: ANALYZING AND DESIGNING THE DATABASE

1 Cardinality:

1 The relationship between Showtime and Cinema Hall is one to many:

- Each Showtime may occur in multiple Cinema Halls

- Each Cinema Hall corresponds to each Showtime

2 The relationship between Cinema Hall and Cinema Seat is one to many:

- Each Cinema Hall has multiple seats

- Each Cinema Seat corresponds to a specific Cinema Hall

3 The relationship between Showtime and Ticket is one to many:

- Each screening time can have multiple tickets sold

- Each Ticket corresponds to a specific Showtime

4 The relationship between Customer and Ticket is one to many:

- Each Customer can purchase one or multiple Ticket

- Each Ticket can belong to one multiple customers

5 The relationship between Payment and Payment Method is one to many:

- Each Payment can be made using one payment methods

- Each Payment Method is for one or multiple Payment

6 The relationship between Movie and Ticket is one to many:

- Each Movie is associated with multiple tickets for admission

- Each Ticket can watch one Movie

7 The relationship between Ticket and Payment Method is one to one:

- Each Ticket payment is linked to a specific payment method

- Each Payment Method is for one Ticket

8 The relationship between Customer and Payment is one to many:

- Each customer can have multiple payments

- Each payment is paid by one Customer

9 The relationship between Location and Cinema Hall is one to many:

- Each location can have multiple cinema halls

- Each Cinema Hall is located in a specific Location

10 The relationship between Cinema Hall and Ticket is one to many:

- Each Cinema Hall can have multiple Tickets

- Each Ticket belongs to one specific Cinema Hall

11 The relationship between Movie and Payment is one to one:

- Each Movie is paid for by multiple Payment

- Each Payment for one specific Movie is

12 The relationship between Cinema Seat and Ticket is one to one:

- Each Ticket belongs to a specific Cinema Seat

- Each Cinema Seat is assigned to only one Ticket

2 ERD:

3 Relational Schema:

CUSTOMER (Customer_ID,CustomerName,Phone,MobileCard,RewardPoints,Birthdate, CustomerType)

PRIMARY KEY (Customer_ID)

MOVIES (STT, MovieName, MovieID, Premiere, Durations, Language, Category)

PRIMARY KEY (MovieID)

SHOWTIME (ShowtimeID, MovieID, Showtime, DateShown, CinemahallID)

PRIMARY KEY (ShowtimeID)

FOREIGN KEY (MovieID) REFERENCES MOVIES

FOREIGN KEY (CinemaHallID) REFERENCES CINEMAHALL

CinemaHall (CinemaHallID, CinemaHall_Name, Total_Seats, Location_id)

PRIMARY KEY (CinemaHallID)

FOREIGN KEY (Location_id) REFERENCES Location

CinemaSeat (Cinemaseat_id, Cinema_seat_number, Seat_type, Cinemahall_id)

PRIMARY KEY (Cinemaseat_id)

FOREIGN KEY (CinemaHallID) REFERENCES CINEMAHALL

Location (Location_id, Cinema_Name, Location, Total_CinemaHalls)

PRIMARY KEY (Location_id)

PaymentMethod (MethodId,MethodName)

PRIMARY KEY (MethodId)

PAYMENT(PaymentID,PaymentDate,Price,Discount,Total,MethodId,MovieID,CustomerID) PRIMARY KEY (PaymentID)

FOREIGN KEY (MethodId) REFERENCES PaymentMethod

FOREIGN KEY (MovieID) REFERENCES MOVIES

FOREIGN KEY (CustomerID) REFERENCES CUSTOMER

TICKET (TicketID,CinemahallID,PaymentID,MovieID,ShowtimeID,Cinemaseat_id, SeatType, MethodID, CustomerID, CustomerType, Price)

PRIMARY KEY(TicketID)

FOREIGN KEY (ShowTimeID) REFERENCES SHOWTIME

FOREIGN KEY (MovieID) REFERENCES MOVIES

FOREIGN KEY (CinemaHallID) REFERENCES CINEMAHALL

FOREIGN KEY (Cinemaseat_id) REFERENCES CINEMA SEAT

FOREIGN KEY (MethodId) REFERENCES PaymentMethod

4 Some real data and SQL script:

• Insert values in CUSTOMER table:

( , 1 'DuongCung' , 1855 , '2023 -11 17' - , '123minutes' 'Korean , -Vietnamesesubtitles' , 'Mentality' ),

( 16 , 'ChiemDoat' , 3721 , '2023 - 11 24' - , '113minutes' , 'Vietnamese-Englishsubtitles' , 'Suspense,Psychology');

• Insert values in SHOWTIME table:

( 'MD-01' , 'International Payment Card' ),

( 'MD-12' , 'All the Methods' );

• Insert values in PAYMENT table:

TICKET (TicketID, CinemahallID, PaymentID, MovieID,ShowtimeID CinemaSeatID,SeatType, ,

MethodID,CustomerID, CustomerType, Price)

VALUES

( 'TK01' 'HNCT01' 'PM , , -01' , 4667 , 'ST - 01' , 'CS 01' - , 'VIP' 'MD , - 03' , 'CM 01' - , 'Member' , 60000 ),

( 'TK30' 'HNCT03' 'PM , , -10' , 9787 , 'ST - 03' , 'CS 15' - , 'VIP' 'MD , - 01' , 'CM 15' - , 'VIP' , 70000 );

Chapter 3: SOME USEFUL REPORTS AND INFORMATION

Think of at least 10 business questions and use SQL to find their answers to support the organization's daily business activities (Discuss these questions with your teacher.) Try using

a wide range of statements such as SELECT FROM WHERE ORDER BY GROUP BY

HAVING, TRIGGER, VIEW, PROCEDURE, TRANSACTION, etc Use Power BI to prepare

useful reports for this organization if possible

1 Design some useful reports and information for real usage:

1 List movies with a runtime greater than or equal to 120 minutes

2 Search for customers who pay with an International Payment Card

3 Create an SQL query to determine which movie has the highest revenue in the first week

of November 2023

4 Which payment methods have been used for payments with a total amount exceeding 150000?

5 Create a view displaying the movie title, release date, duration, and genre of all movies

6 How to do a PROCEDURE to get the total amount a particular customer spent?

7 Create a TRANSACTION when a customer makes a new payment, simultaneously adding reward points

8 Retrieve the name of the customer with the highest reward points

9 Find customers with loyalty points greater than the average

10 Retrieve movies released between 15/11/2023 and 25/11/2023

2 Solution for the above report/information:

Question 1

UPDATE MOVIES

SET Durations = REPLACE (Durations, 'minutes' , '' )

SELECT * FROM MOVIES WHERE Durations >= 120

Question 2

SELECT

PAYMENT.PaymentID,

- Using procedure by input customer ID, example:

DECLARE @outputTotalSpending INT ;

EXEC GetCustomerTotalSpending 'CM-07' , @outputTotalSpending OUTPUT ;

SELECT @outputTotalSpending AS TotalSpending;

Question 7

- Start a transaction

BEGIN TRANSACTION ;

- Insert a new payment record, example PM-11 by CM -06

INSERT INTO PAYMENT (PaymentID, Total, CustomerID)

3 Power BI:

- Below are the Power BI visualization results for the question:

1 List movies with a runtime greater than or equal to 120 minutes

2 Search for customers who pay with an International Payment Card

4 Which payment methods have been used for payments with a total amount exceeding 150000?

8 Retrieve the name of the customer with the highest reward points

10 Retrieve movies released between 15/11/2023 and 25/11/2023

Chapter 4: CONCLUSION

The purpose of this paper is to give a broad overview of the CGV theatres' online booking process We admit that there are still discrepancies between our database and the original database of CGV Cinema, even after making every attempt to reconstruct the theatre's database This is because, although we are users of the company, we are still students

Regarding how our work is organized, we introduce the business, the business narrative, and the investigation techniques used in this report The ERD is constructed in the second chapter using the business narrative as a guide, and the ERD subsequently writes the relational schema The SQL scripts that are part of this report are functional and precise Lastly, we propose a dozen uses for the database and then provide answers for each one

To conclude the project, I hereby summarize some of the plus points and also the downsides

of the database built by our group as follows:

1 Advantages of the project to the business:

• Enhanced Customer Experience: The system offers a user-friendly interface for

online ticket booking, improving customer satisfaction and loyalty

• Data-Driven Decision Making: Access to comprehensive data empowers CGV

Cinemas to make informed decisions regarding movie selection, pricing, and marketing

• Operational Efficiency: Automation reduces manual workload, minimizes errors, and

allows for more efficient resource allocation

• Revenue Growth: The system's marketing and promotion capabilities can lead to

increased ticket and concession sales, boosting profitability

• Cost Savings: Automation and process streamlining result in long-term cost

reductions

• Future-Proofing: The system positions CGV Cinemas to adapt to emerging

technologies and market changes, ensuring long-term relevance

2 The downside of the database can be observed as follows:

• Limited Data Types: The mentioned project lacks flexibility in data types; the CGV

Cinemas' system primarily deals with movie-related data, customer information, and booking details